Hoeseasons Anmeldelser 

Tried to cancel my booking due to hospital appointments. I phoned cottage owner who told me there was nothing that could be done. Tried to get in touch with Hoseasons and all I get is chat line. Beware their administration charges are terrible. If you change your booking they charge £20.00 just for them phoning cottage owner then a further £60.00 to amend booking.

I made a booking for my disabled daughter and her carer. The offered dates and location were initially correct. In the process (3rd screen) the dates of the booking were automatically changed unbeknownst to me and without notification. I ended up inadvertently booking the wrong dates. Hoseasons are insistent I pay a cancellation charge for a booking I did not request. Beware - Hoseasons booking system is not well written, and worse, they use it to benefit themselves.

Completely unable to alter our booking after booking through air bnb. Next to no help via customer service helpdesk.

Made a booking but no paperwork apart from initial booking reference, no paperwork came. Did online chat was advised that something went wrong and the booking was cancelled. Given 3 different telephone numbers to ring them, none of them would connect. Asked for transcript of chat , nothing came. Hopefully refund will happen but have taken screen shots of chat. Awful

I often book through hoseasons as seemed good to have their support if ever needed but following a holiday which was entirely NOT what was advertised and sold to us we were given NO support. The owner PARKDEAN was believed 100% over us as customers! Do not give your money to this company

I would rate them even lower if I could. They advertise holidays that they don't actually have available, at prices they cannot honour. Once you've booked, they then try to charge significantly more. If you refuse to pay the inflated price, they refund your money, but you have to wait up to five days to get it back. Their attitude is essentially, "Oh well, it's in our terms and conditions."
Very disappointing experience and a complete waste of time for the second time. I would not recommend booking through them.

My suggestion to the company is just be honest with your customers.

DO NOT BOOK
They false advertise caravans , your paying for something that does NOT exist , and get put in a lower standard caravan than you paid for . You contact them and they say the photos are for illustration only ,
IT IS FALSE ADVERTISING .

We stayed at Bainbridge Ings near Hawes in Yorkshire, having visited 4 tears ago we were looking forward to our break. Disappointment is not the word, they have condensed the site, it feels cramped. The lodge was tired, with mold in the bathroom and cobwebs a plenty. We were next to the main road so constant noise up to 8 pm every night, the patio area was surrounded by a 6 foot fence, so no views. I am sorry but a lovely park has been spoiled by the current owners, we will not be going back...

We have just returned from a stay at Harts Holiday Park booked through Hoseasons, and unfortunately the level of cleanliness was wholly unacceptable. On arrival, we found the caravan in a very poor state. We had to antibacterial‑clean all the kitchen surfaces ourselves because they were visibly dirty.

The cooker hob had not been cleaned, there were cobwebs throughout the caravan, and the floors still had dust and food debris left from previous guests. The bin was dirty and mouldy, and most concerningly, there was a brown mark on the toilet door that appeared to resemble faeces. Several cupboards also had visible dirt marks.

A really disappointing experience and far below the standard we expected.

We did send an email complaint, but they just apologised, and thanked us for raising the issue which they said they will share with the team to help prevent recurrence of this issue.

An 11 day oversight in cancelling our stay after the mother of my disabled children suffered a near fatal brain seizure seen us penalised £1800 by this lot! I am utterly convinced that these money grabbing ghouls would have still penalised us if she had died. Their one, and only, solution was for me to rebook for an unknown date in an unknown year, just laughable. There is an abundance of choices of holiday providers out there, please go nowhere near these people. Behind the pleasantries there is zero empathy, zero understanding, zero compassion and zero integrity. I now have no other option other than to hope Lady Karma gets round to these human forms of toilet bowl limescale.

We looked for our holiday found a beautiful caravan park Combe Martin Sandaway pictures were great they called us to regrade us we didn't accept but told gold is the same standard as platinum... Kept looking at pictures view over the sea etc...
Holiday time is here looking forward to the break spent a bit extra spoil ourselves we got there no sea view just bins damage to seats oven not working pillows no covers that needed binning no fire extinguisher pictures happily shared just shout ...it did not match the pictures we had looked at went for a drive and up the road is the caravan site we believe we had booked so called in Sandaway they were brilliant helped us out also earwigging heard we weren't the first to be moved onto that site that weekend. Don't book through these book direct with John Fowler.

DO NOT BOOK with Hoseasons ever, if you try and cancel the £25 deposit is just the start, they then want a full deposit £190 in our case, this was giving two months notice too.
They then just let the property out again easily as it was on the NC500 and still wouldn’t refund us anything.

Absolute rip off…..

I booked a lodge in Paignton at White Hill Country Park. The lodge was absolutely perfect. Very clean and everything we needed was there.
We felt very welcome. The dogs received a little bag of goodies each.
The grounds were well kept. Staff were very friendly and approachable.

I booked a weekend away for our wedding anniversary and to get over my wife fathers passing. When I first booked it wouldn't go though. Got a email from hoeseasons saying they had issues with their booking system. I have it a few days to make sure no money came out of my bank. Booked it again which this time went through. Seen the confirmation email pop up and thought nothing else about is. On Sunday I got a message saying 8 days to your holiday and I thought that's not correct. It was then I realised something wasn't correct. I booked a weekend break Friday to Monday. But it was showing Monday to Thursday instead. Tried to ring them but was a Sunday and shut.

The next day I tried calling them whilst at work. They told me they couldn't change the date or exchange for another time. Only cancel the booking at the cost of £55. I said I'd have to call back. So one home from work I rang them back to be told it would actually 95% of what I paid £275. I explained all this but they just kept saying it's all they could do. I could only do a weekend so why would I book for midweek? Tried to speak to a manager but they said there wasn't any. Asked for email for complaints which they give me two. Neither worked and the emails just bounced back.

Be aware and beware !!!!
We booked Muriel lodge, Ryde iow Hoseasons/ cottages com
We booked 1 x week, paid in full, via booking.com, and had full confirmation of booking.
3 days later, we were contacted by Hoseasons saying there was a ' calender issue ' and that we had to pay an additional £130 or the booking would be cancelled. A threat !!
After contacting booking con, this was reduced by over £70 as an offer. I e. We still pay more for the same confirmed booking !!!
Asked for an explanation, but nothing forthcoming.
Yes, we did not pay. Rip off, no customer services, however booking conm were very good and provided a credit,
I am not alone on this issue

I recently booked a holiday through Hoseasons after seeing what appeared to be a very good deal, advertised as part of a sale on their website. Shortly after booking, I was contacted and informed that the price I had paid was incorrect. I was then given the option to either pay more than double the original price or cancel and receive a refund.
While I understand this situation is covered within their booking conditions, it was still a very disappointing experience. At the time of booking, there were alternative holidays available in the same area at a similar price point, but once the booking was cancelled, nothing comparable was available.
This left me feeling that customers should be cautious, particularly during advertised sales, as the price you initially pay may not end up being the final cost of your holiday. I would advise anyone booking with Hoseasons to be mindful of this possibility and to read the terms and conditions very carefully before committing.

Had appalling customer service today, made a booking on line yesterday as you were closed then rang for price match plus Blue light discount and was refused both . Apparently you cant add BLC after the booking is made even though you were closed so i couldn't make it over the phone and didn't want to risk losing the lodge and then failed to match the free dog the park was offering as said offer had finished but park confirmed yesterday dog would be free! Then refused to allow me to cancel FOC when i wanted to book directly with the park who are cheaper !

Spent 2k on a luxury lodge for a family week in Aug 25. Very dirty, very bad mould problem (which triggered partners COPD and meant we had to dispose of some of the clothes we could not get the smell from). Resort refunded 1 night only (so still cost over 1700 for unfit accommodation plus destroyed clothes). Hoseasons ignoring correspondence and unwilling to considerer complaint even thought they agreed it was unacceptable. Will not be using again

Avoid this greedy company at all costs
I booked a lodge in their black Friday deal in Nov 2024 For End of Nov 2025 and paid £25 low deposit.
Then on the 23 Nov 2025 i received an email saying that my holiday was cancelled as i had not paid the balance in time .and now they want an extra £62 as the £25 deposit was a black Friday deal and it should have been £87.
They said they sent 2 reminders on the 9th and 15th Sept .
This is a lie as i checked all my emails and junk mail to discover No reminders were sent .
Trying to contact them on phone is almost impossible all you get is a chat bot.
I have used Hoseasons many times before but never again .
Their customer service is non existent .
I have emailed them several times all i get back is i’m due them £62 as it was my responsibility to pay the balance .
But if i had received an email which is normal i would have paid the balance in full .
They have not listened to my complaints that i never received their emails about paying the balance .
I have used Hoseasons many times before but they will never get any more custom from me or my family and friends again.
I think BBC watchdog should investigate this scamming company

I booked a caravan holiday through Hoeseason our destination was beech hedge cargill Perth.
When we arrive on Friday 5th September for a week Hoeseason wedsite explain that beds would be made up.
Only 1 bed was made up the other room with the twins beds was not made up no bed sheet no duvet cover no pillows, one of the twin beds had a soil mark on the mattress

The WiFi was bad we had to use our own data.
Night time out side of the caravan there was no outside light it was pitch dark.
the toilet the seat didn't fit properly.
Hoeseason need to update there website as to inform people what is included in the price and what is not
We where not told we would have to bring our own towels we have to pay £10.00 for towels from the owner.