HNG Anmeldelser 1.059

Besvarelse fra HNG

11. feb. 2025

Hi Daniel,

We really appreciate you taking the time to leave us a 5-star review! ⭐️ It’s great to hear that you found the ordering process smooth, the value good, and the delivery fast. We hope you’re enjoying your new Mobile Gas Heater! 🔥

Thanks again for your support—if you ever need anything, we're always happy to help!

Team H&G🏠🪴

Besvarelse fra HNG

11. feb. 2025

Hi Siobhan,

A huge thank you for your fantastic 5-star review! ⭐️ We're so pleased to hear that you had a great experience with our customer service team and that your first item arrived so quickly. It’s great to know our team kept you updated on your mattress delivery too—we always strive to make the process as smooth as possible!

We really appreciate your recommendation and support. Enjoy your new mattress, and if you ever need anything, we’re always happy to help! 😊

Team H&G🏠🪴

Besvarelse fra HNG

6. feb. 2025

Hi Lorna,

Thanks so much for your fantastic 5-star review! ⭐️ We really appreciate you taking the time to share your experience. While it’s never ideal when an appliance has an issue, we’re so glad our customer service team could make things right for you quickly. 😊

Your kind words mean a lot to us, and we’re thrilled you had a positive experience despite the hiccup. If you ever need anything in the future, we’re always here to help!

Best wishes,
Team H&G 🏠🪴

Besvarelse fra HNG

Offentliggjort den 31. jan. 2025

Hi Selina,

We’re so happy to hear you love your egg chair!! 😊 It means a lot to us that you had a great experience, and we really appreciate your kind words. While the delivery issue wasn’t ideal, we were more than happy to step in and make sure everything got sorted for you.

Thanks again for taking the time to leave us a ⭐⭐⭐⭐⭐ review – it truly makes our day! 💛

Best wishes,
Team H&G🏠🪴

Besvarelse fra HNG

29. jan. 2025

Hi Arthur,

We really appreciate you sharing your experience! ⭐ We're delighted that your Prolux 12L Dehumidifier arrived quickly and that you're so pleased with it. Your kind words mean a lot, and we'd love to welcome you back anytime. 😊

Thanks again for your support!
Team H&G🏠🪴

Besvarelse fra HNG

28. jan. 2025

Hi Kerry,

Thank you so much for taking the time to leave us such a lovely review! 😊 We're absolutely delighted that you're happy with your new egg chair—it’s always a win when something turns out even better than expected. 💛 Wishing you lots of relaxing and cosy moments in it! 🪑☀️

Best regards,
Team H&G🏠🪴

Besvarelse fra HNG

27. jan. 2025

Hi Annie,

Wow, thank you so much for the glowing review! 🌟 We're thrilled to hear that you had such a great experience with us. From smooth ordering to speedy delivery, we're so glad we could impress you! Your kind words about the Quartz Electric Patio Heater mean a lot, and we’re delighted you’re happy with your purchase. 😊

If you ever need anything else or have questions, we’re always here for you! 💬

Warm wishes,
Team H&G 🏠🪴

Besvarelse fra HNG

23. jan. 2025

Hi Michael,

Thank you so much for taking the time to leave your review! 😊 We're thrilled to hear that the neck pillow is meeting your needs.

We completely understand your frustration with the slow delivery, and we sincerely apologize for the delay. Unfortunately, the closure of the port at Holyhead due to recent storms caused some unexpected delays in shipping. Normally, our delivery times are much quicker, and we’re working hard to avoid similar issues in the future.

Thanks again for your patience and understanding – we truly appreciate it! 💙

Warm regards,
Team H&G🏠🪴

Besvarelse fra HNG

20. jan. 2025

Hi Lauren,

Thank you so much for taking the time to give a 5 star review.🌟We are delighted to know you are pleased with both the product and speedy delivery.🚗
Feed-back like yours is very important to us. We really appreciate it.😊

We look forward to serving you again in the near future.
Best regards,
The team at H&G🏠🪴

Besvarelse fra HNG

15. jan. 2025

Hi Tricia,

Please check your messages. We emailed you on 7th January at 09.13.

Our team will reach out to you again to assist you.

Kind regards,
Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Aida,

Thank you so much for taking the time to give us a fab review. We are happy to hear that you are delighted with your new Air Fryer.
We hope that you will shop with us again in the new year!!

Kind regards,
Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Emma,

Thank you for taking the time to leave your feedback, and please accept our sincerest apologies for the delay with your order. Unfortunately, due to unforeseen weather conditions, delivery was delayed, and we completely understand how frustrating this must have been for you.

We’re happy to confirm that your order was delivered on 03.01.2025, and we hope it met your expectations once it arrived. If there’s anything further we can do to assist you, please don’t hesitate to get in touch.

Thank you for your patience and understanding, Emma.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi James,

Thank you for your 4-star review and for sharing your honest feedback with us! We’re glad to hear you were pleased with the delivery speed and found the chair to be spacious and well-built.

We’re sorry to learn that the support bars made extended use less comfortable for you. Your input is invaluable and helps us identify areas where we can improve our products. If there’s anything further we can assist you with, please don’t hesitate to get in touch.

We truly appreciate your support and hope to serve you again in the future!

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Peter,

Thank you for your feedback, and we’re truly sorry for the delay with your order. Unfortunately, unexpected weather disruptions impacted delivery times, and we completely understand how this may have caused inconvenience.

We’re pleased to confirm that your order was successfully delivered on 03.01.2025. If you’ve experienced any further issues or have questions, please don’t hesitate to reach out to us directly—we’re here to help.

Thank you for your patience and understanding, Peter.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Daniel,

Thank you so much for your 5-star review! 🌟 We're thrilled to hear you're happy with your Tabletop Fridge and our delivery service. Your feedback truly means a lot to us!

If you ever need anything else, don’t hesitate to reach out.

Thanks again for choosing us!

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Gina,

Thank you for sharing your feedback, and we’re very sorry to hear about your experience. We completely understand your frustration regarding the delay, especially during such a busy time of year.

To address your concerns, we’d like to clarify that we are indeed an Irish-owned company, and we make every effort to source as much of our stock as possible from Ireland. However, in this case, the item you ordered was not readily available in our local warehouse in Co. Laois. To ensure you received your order as quickly as possible, we arranged for it to be shipped directly from our supplier in Spain.

Unfortunately, due to significant weather-related disruptions, including damage at Holyhead, cargo had to be re-routed, which resulted in an extended delay. We sincerely apologize for this inconvenience.

We’re happy to confirm that your order was delivered on 03.01.2025, and we hope it met your expectations once it arrived. Regarding the review request, these are randomly generated by our system and not sent manually—we regret that you received one before your order was delivered.

Thank you for your understanding, Gina. We hope you might consider giving us another chance in the future to provide a smoother experience.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi John,

Thank you for your review, and please accept our sincerest apologies for the delay with your order. Unfortunately, adverse weather conditions caused significant disruptions to deliveries, and we understand how frustrating this must have been for you.

We’re happy to confirm that your item was delivered on 03.01.2025. If there are any issues or concerns, please don’t hesitate to reach out to us directly—we’d be happy to assist further.

Thank you for your patience and understanding, John.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Patricia,

Thank you for taking the time to share your feedback. We are truly sorry to hear about your disappointing experience and the frustration it caused.

To address your concerns, we’d like to confirm that we are an Irish-owned company, and we strive to source as much of our stock as possible from within Ireland. In this case, the items you ordered were not available in our local warehouse in Co. Laois, so we arranged for them to be shipped directly from our supplier in Europe. This is normally the quickest way to fulfill orders, but unfortunately, due to weather-related disruptions, including damage at Holyhead, cargo had to be re-routed, resulting in significant delays.

Regarding your communication with our support team, we can confirm that we responded to your initial query; however, further correspondence fell during the Christmas holiday period when our office was closed. We sincerely apologize if you felt ignored during this time—it was absolutely not our intention.

We tracked your order and are happy to confirm it was delivered on 30.12.2024. We hope the items met your expectations once they arrived.

Patricia, we truly value your support for an Irish business, and we deeply regret that your experience didn’t reflect our usual high standards. Thank you for your understanding, and we hope you might consider giving us another chance in the future.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Foret,

Thank you for your review. We are sorry to hear about your frustrations and would like to address your concerns directly.

First, we want to assure you that we are a legitimate, Irish-owned business, and we take great pride in providing quality products and services to our customers. Your item was successfully delivered, and since returning from the holiday break, our customer support team has been actively responding to your emails and attempting to assist you with this matter.

While we have offered solutions, including arranging a collection of the item, we regret that we’ve been unable to proceed further due to a lack of essential information from your side. We remain committed to resolving this issue and kindly ask for your cooperation to help us move forward.

Thank you for your understanding, and we encourage you to get in touch with our customer support team if you’d like to continue working toward a resolution.

Team H&G🏠🪴

Besvarelse fra HNG

6. jan. 2025

Hi Ling,

We’re so grateful for your fantastic feedback! 😊 It’s wonderful to hear that the radiator covers met your expectations in quality and appearance. We’re also delighted that the delivery was prompt for you.

Thank you for choosing us—your support means so much! If there’s anything more we can assist you with, feel free to reach out.

Team H&G🏠🪴