Hmrc Anmeldelser 

Refund of overpayment £3k they have decided to “keep” until they feel
It’s right to refund But if I’m a late payment payer then I’m fined ? How is that

I had a specific query about the tax band PSA is applied to as this appeared to be incorrect in the self assessment calculation and was emailed with generic information already read which was no help. The people on the phone just read back the emails and could not answer my query. On my 4th complaint. The organisation is a mess.

54 mins holding and no answer. Website was useless! Excellent at demanding money but zero rating for their service! Shambles!

I’ve just had the most reassuring phone call with an agent call sandy!
What a guy so understanding gave great advice on my situation. Faith restored
Thank you sandy

I am taking the opportunity to express my appreciation for the exceptional assistance I received in obtaining my UTR number. After experiencing difficulties accessing my GOV.UK account due to a change in my phone number, I contacted customer service and was fortunate to be assisted by a representative named Odunola, who also goes by Lola. Her professionalism, care, and kindness made a significant difference during this challenging process. She provided clear explanations regarding the next steps after registering me in the system. Odunola's customer service exemplified the highest standards of excellence at GOV.UK HMRC. Thank you for your outstanding support.

If this was a company it would have gone bust years ago. Slow to pick up. Unhelpful. Not user friendly. Not digital. Lacking customer service..... and all this while TRYING to give them money. Totally inept and needs a total overhaul. Utterly rubbish service.

I requested a certificate that I didn't receive, though on my account it says 'completed'. The AI assistant can't help, virtual human assistants are always unavailable and it's impossible to get through on the phone.

Impossible to challenge a current tax coding, waits on the phone line are outrageous. No provision to write as no address on Coding Form.

Yet again HMRC excels in incompetence!

I have asked 3 times since 9th December 2025 for a 24/25 Tax Year P800 calculation but, despite promises, still have not received one. My Government Gateway account states for 24/25 Tax Year "You paid the right amount of tax. There is nothing more to pay for this year." but HMRC has changed my Tax Code for 26/27 and say I owe tax for 24/25. They are indeed right, I do owe tax on 24/25 savings interest, but this doesn't show in my Government Gateway account. HMRC digital services are a disgrace.

And be warned, HMRC conjures up a figure for untaxed interest that is ALWAYS WRONG. Every year you must ask HMRC for a breakdown of accounts/interest they use to conjure up this figure.

I am now complaining every year. HMRC must have an army of staff dealing with complaints, and they still cannot fix the root cause of significant recurring problems.

SHAME ON THIS OUTFIT HMRC - IF THEY WERE REGULATED THEY WOULD BE SHUT DOWN.

Let's give credit where credit is due. Ironically, now Ive retired, they've improved. In the past, they took 18 months to respond to my letters.

I recently wrote asking for a duplicate of a document from 2024 that I lost. They responded in 6 weeks.

I nearly fell of my chair. Glad I didn't as it might have hurt.

Absolutely useless! Most of the time the advisers are not available to chat and when you do get into a queue it never moves. I was number 4 in the queue and got quite excited when I moved to number 3 but I have not moved for at least three hours. I guess I will do what everybody else does and give up.

Their online platform is glitchy and laggy. Pretty sure this is intentional so that people are unable to claim tax return.

They’ve owed me £1700 since Jan 2025 and will not give me my money.

Just received an unexpected letter from HMRC stating that I am late making a payment, that I have already been charged £17 interest and am accruing an additional £0.66 in aditional interest charges every day. So I logged onto my account to find the payment due was "on account" for potential tax HMRC deemed I may accrue in the coming tax year. As if this wasn't bad enough, I have received no notifications through any channel from HMRC advising that they had done this, just the letter I received today. I also noticed when I went into my account that I was owed an £80 refund from 2023-24, but this credit balance had not been offset against what I owed and neither did they pay any interest on what they owed me. No private organisation would be allowed by law / their regulators to effectively steal money from people in a similar manner.

Rang HMRC self assesment line, automated system states 'average waiting time of 20 minutes', made the call at 16:40pm, at the time of writing this i am still on hold and its now 17:29pm, they close in 30 minutes and my query will likely take that or more to deal with, have wasted an hour of my time on hold here. poor service everytime I ring and always a long wait for an answer.

Where to start? It is near impossible to speak to anyone at HMRC. They have incorrectly estimated both my annual salary and interest received. Apparently, if the current figures are lower than previously, they add an amount to cover the possibility that you may earn more. When you paid via a paye system, they surely do not need to worry about income earned using that route. Plus why are we paying tax on estimated interest received instead of waiting for actual figures? Horrendous. If they were privately owned, employees would be sacked and the company out of business. Now on hold over 16 minutes and counting!

So HMRC say that they owe us a refund on our corporation tax. There is no option on their website to request it so you have to call them and then it is such hard work to get them to agree to issue a payment. Like they're doing you a massive favour! Because there is no competition, they don't need to worry about customer service.

This is the most notoriously incompetent government agency I’ve ever seen. When they want to collect taxes from us, they give us strict deadlines. But when I overpaid them by more than 5,000 and tried to claim it back, they’ve been dragging it out for two months with zero updates. I’ve had to submit the claim form over and over again. I’m not making this up — their own system shows that I overpaid and tells me to submit a claim. Absolutely the worst agency ever.

Further to my first review of this shambolic fast of a so called company. So trying to overcharge me in excess of a £1000 which a manager calculated may i add and more lies than is humanly possible. They still claim they smell of roses. Scarlet one of the customer service agents needs a serious talking to. Gets nasty on the phone and still they are not in the wrong. Hung up on loads of times. Closed my complaint WITH NO FINAL RESPONSE UNTIL I ASKED WHY. THEY CLAIM A LETTER WAS SENT WHICH I NEVER RECEIVED. Funny I get there reminder letter ay. Now they are resending the letter 3 months later in feb 2026. I can guarantee they have just created this letter to cover their arse when infact they broke the humanrightslaw by not informing myself of the complaint being closed and me having a call up to find out what the hell was going on. Hmrc you are a embarrassment to the country and a vile organisation to have the displeasure of dealing with. If you treat people you don't know so badly I would personally hate to know how you act with loved ones.
You don't even deserve one star
One corrupt and Nasty company

I have never meet such incompetence in my life dealing with HMRC over tax issues.
The mistakes they have made over the last two years re tax refunds is utterly disgraceful.
They are a law under themselves and allowed to make huge mistakes and then demand money back for there mistakes
How is this allowed to happen in 2026 as i am owed thousands of pounds with no chance of getting it back
Absolutely disgraceful as they two systems within HMRC but refuse to talk to each other and this is where the mistakes are made. A very broken system that leaves tax payers like myself hugely out of pocket