HK Express Anmeldelser 45

Worst company ever don’t ever flight there . I wouldn’t not recommend to fly there are scammer and at the counter they want to take more money from you.
They made me pay extra for my small luggage that has the international sizes they make me pay almost the same price as my original ticket and the counter do not speak English unacceptable. I had the horrible memories of this country

Experience this in Naia terminal 3, flying to hongkong, this is during my flight last October 14, around counter B10-B15, I'm just asking about the baggage problem of their confusing ticketing option, it was misleading,the user interface is guiding you to make mistake on your booking and missed to get a proper luggage you need, so have to inquire to resolve this, but their counter crew are arrogant as well as the one standing to look on the queue, I believe they are not happy assisting their customers. They doesn't want to respond on queries. Poor CS and garbage attitude , it just reflect the airline quality. I am frequent traveller, and my first time to see this kind of CS of an airline, so I have to say this too on my fist time review post. I will never get all services with this airline, I learnt that cathay is their subsidiary airline, which I always get everytime we travel, so will not get this airline too and other related to their companies. My worst travel experience. Will never ever use this airline even they offer it free.

I recommend to use another airline. For a 2 hour flight 1 suitcase costs 77us$ you don’t have have the option to pay for a carryon suitcase so a 4kg carryon suitcase was also 77us$ find another airline

Avoid at all cost. Trash airline

Booked HK Express from HKK to BKK return. Had to transfer from a different airline in BKK to return to HK on this airline. One of our party stood in line for HK Express to advise that we were coming....as we reached the counter we were informed that we missed the cutoff time by 4 minutes (and we had booked premium tickets). No assistance given to reschedule on same airline and were forced to buy all new one way tickets on Cathay at a cost of £ 599++. Sent a note to refund HK Express tix that were not flown. Today I got an automated message reminding me of the 1 hour cutoff time and that our taxes MIGHT be partially refunded, everything else is down the drain.....Should have booked a proper airline to begin with! Not worth it, and lesson learned: Buy Cheap (which it actually even wasn't) then BUY TWICE. Expect Zero Service from HK Express even with paying for priority service--it does not exist.