Hippo Motor Finance Anmeldelser 

Dan was a really helpful and non pushy over the phone provided lots of good options for me to review and came up with the right deal for me taking into account my budget and needs.

From start to finish every person i spoke to from Hippo was very friendly & very helpful. Never seemed a problem if i contacted them with any concerns & all concerns dealt with straight away

Absolutely tremendous dealing with Alex from start to finish no questions left unanswered going out his way to keep me happy!

James was very helpful and professional in the way he helped me find the car I was after.

The process was a bit slow but was solved with professional support unfortunately the car wasn’t what I expected in terms of cleaning

Very happy very quick and helpful

The experience was really good Alesha was fantastic talked me through everything one day all sorted 👌

Really helpful and communicative! Will always go to Hippo I expect now as it was so simple ! They handles everything

from day one they have made everything stress free and communication was amazing. a big thankyou to connor for making everything stress free and explaining each step thoroughly as it was my first car i was unaware of each step and he talked me thru everything. so a big thankyou to hippo

I had a good experience with Abigail in terms of helping me finding the car I was looking for. Great communication all throughout.

The sales guy Ravvi was great sorting the finance and helping me choose a car within my budget and Matt the guy who handed the car over was very helpful and professional there was a few minor issues with the car we noticed on collection and Matt was left to deal with them because the manager would not come and talk to us I also had a call from a lady who’s name I forgot sorry but she was very professional and apologetic and helped resolving said issues so I’m now happy with the car and happy with the staff I dealt with apart from the manager the whole experience could have been better but these things happen and they did resolve things

Excellent customer service needed to talk to great to understand brilliant communication

I had a lovely man called jacob phoned when he said he would sorted everything for me I really appreciated the time and got me the best deal talked me through everything and handled it all

Easy good communication answered all my questions

Overall, this has been a really poor experience from the initial viewing, to collection, through to the aftersales process and the quality of repairs carried out.

I enquired about a Range Rover Sport and arranged to view it. After driving around two hours to the dealership, I arrived to be told they didn’t know I was coming and that the car was still in the workshop. I was then taken to see it there, where it was on a ramp, meaning I couldn’t properly inspect it.

Despite this, I went ahead because the car was the exact spec I wanted and I needed a vehicle quickly. In hindsight, I should have walked away.

On collection day at Blackburn, the car was presented with a number of obvious issues. The front grille was hanging off, there were deep scratches down the side, the rear heating wasn’t working, and the headlights had condensation in them. I did not take the car away at that point and was told these issues would be resolved.

A few weeks later, I travelled back to collect the car, only to find that some issues were still present and a new scratch had appeared. By this point, I needed the vehicle, so I reluctantly took it.

After driving the car away, I noticed it was pulling significantly to the left. I reported this straight away and had to arrange for it to be fixed myself, although Hippo did later refund the cost. To me, this reinforced the wider issue: the car had not been properly checked or prepared before handover.

There was also a DPF issue. Hippo’s position was that this only became an issue after I owned the car, but I have paperwork showing that a DPF issue had already been recorded/discussed in relation to the vehicle. This added further concern around the preparation and quality control of the car before sale.

The biggest issue has been the headlight. Hippo later collected the car for over a week and a half to address the condensation. When it came back, it was clear the headlight had not been replaced. It appeared to have been opened, dried out and resealed. In the process, the main top connector/mounting point on the headlight had been snapped and repaired with a plastic repair compound/putty. The front bumper had also been refitted without the parking sensors being recalibrated properly.

A third-party engineer has since confirmed to me that, while the headlight repair may be technically acceptable, it is a poor fix and not something he would allow to leave his own garage.
I am now left with a poorly repaired headlight and a parking sensor issue. Hippo’s response has essentially been: case closed.

The salesperson told me they sell around 1,000 cars a month. Based on my experience, that seems to be part of the problem. The process felt rushed, the preparation was poor, and the vehicle was not handed over to the standard I would expect from a dealer selling higher-value cars.

Overall, I would not buy from Hippo again and would strongly caution others before doing so. The car may have been the right spec, but the experience, preparation, quality control and aftersales support have been very disappointing.

It was simple process very pleased

Exceptional and efficient service, and a big shout out to Essa.

Kayleigh who I dealt with was knowledgeable, helpful and very efficient. I got exactly what I asked for within my budget. Would recommend using Hippo.

Hippo came through for me when I had difficulties getting finance.

Fast and efficient customer service from catalina was amazing thanks again