Jamie and Andy delivered my packages with perfection. A weird thing to state but the boxes were in good condition, they kept me updated with their arrival time the night before and throughout the day... Se mere
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Absolutely brilliant service from Adi and Josh, who delivered our mirror today! They arrived exactly when they said they would, carefully unpacked it to check for any damage, then carried it up tw... Se mere
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⭐⭐⭐⭐⭐ 5 Stars – Outstanding Service from Alex! Fantastic service from Alex, who delivered our chairs this morning. We received a courtesy call 30 minutes before arrival, which was really ap... Se mere
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Andy and James were Absolutley amazing from start to finish. Andy called me the night before to let me know what time to expect them. When they arrived they came in and introduced themselves and asses... Se mere
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Virksomhedsoplysninger
Skrevet af virksomheden
We are a small logistics company based in Northampton. With over 20 years’ experience we are now looking for customers who require high quality logistics to support deliveries from a to b. Ensuring a high-quality experience and customer satisfaction is key to everything we do on a daily basis. Our services are different to other companies and our expert team ensure a simple, smooth process for every customer. We offer a logistics service from initial order to end user delivery. If you are looking for an experienced company to run your deliveries we have several options available to you. Full transparency on deliveries, customer satisfaction and costs from day one. Regular contact and updates from our team to ensure that you are satisfied with our services. Higher Jump Logistics delivery options # 2 Man delivery service # Hallway # Room of choice # Unpack # Assembly # Dispose of old furniture # Washing machine and fridge freezer disposal # Same day deliveries – from small van to Artics – price on application # 1-man delivery
Kontaktoplysninger
Unit 5, Bozenham Mill Farm, Bozenham Mill Lane, Northampton, NN7 2JW., nn72jw, Northampton, Storbritannien
- 01604 312780
- customerservice@higherjump.co.uk
- higherjump.co.uk
4,9
Fremragende
709 anmeldelser
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Unfortunately, my experience with Higher Jump Logistics was extremely disappointing and far below the standard I would expect from a professional furniture installation company.
The first delivery and installation attempt was unacceptable. The installers refused to carry the bed upstairs despite this being part of the delivery and assembly service that had been booked and paid for. They contacted their office to say they did not want to complete this part of the service, and despite the men being told by their office to complete the job, I was left having to assist with carrying a heavy bed frame myself. The bed was then left unassembled.
The second visit to finish the assembly was equally concerning. Only one installer completed the work while the other refused to get out of the van outside. The installer asked me to provide tools and gloves, despite these being basic equipment that should have been supplied by the installation team. He also used my personal furniture as support during the assembly without asking permission, which caused damage to my furniture.
The installer’s behaviour was also inappropriate. He was swearing repeatedly throughout the visit, which made me extremely uncomfortable, particularly as I was alone in my home.
Following the installation, my flooring was left damaged, with stains that could not be removed, scratches and dents caused during the process, and further damage to the bed itself. The bed was also not assembled correctly with the ottoman feature not lifting up, the base being the wrong way around and a number of screws and bolts not attached. The bed also required a third additional visit before it was correctly assembled and functioning properly.
The handling of the flooring damage was particularly frustrating. Despite clear evidence that the damage occurred during the installation process, I was left to repeatedly chase updates, contact insurers directly and try to determine who was responsible for dealing with the claim. The matter was passed between different parties and insurers rather than being proactively managed, causing unnecessary stress and delay.
The eventual remedial team who attended were polite, professional and resolved the issues with the bed, which I appreciated. However, this does not detract from the poor standard of the original installation and the considerable inconvenience caused.
I would strongly encourage Higher Jump to review its installer training, communication of assembly instructions, equipment requirements and complaints process. Customers should not be left dealing with damage, uncertainty and weeks of chasing after paying for a professional delivery and installation service.
13. juli 2026
Uopfordret anmeldelse
Andy and James carried my heavy Beliani…
Andy and James carried my heavy Beliani delivery upstairs to the room of my choice. Amazing customer service and polite and friendly guys.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Marie,
Thank you so much for taking the time to share your review! 🚚📦
We're thrilled to hear that Andy and James made your delivery so smooth! Carrying heavy Beliani items upstairs to your room of choice with a polite and friendly attitude is a great reflection of the excellent service they strive for every day.
We'll be sure to pass along your lovely feedback to Andy and James. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Good chaps
Good chaps. Right on time. Gave me options for delivery times. Built the benches well and put them exactly where we needed them
Happy to recommend them
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi there,
Thank you so much for taking the time to leave such a great review and recommendation! 🚚🪵
We're thrilled to hear that the team took good care of you! Offering flexible delivery options, arriving right on time, expertly assembling your benches, and placing them exactly where you wanted are all part of the top-notch service we strive to deliver.
We truly appreciate your feedback and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Polite professional and efficient
The 2 guys that delivered our new garden furniture were really lovely. Very professional, polite and efficient
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Jo,
Thank you so much for taking the time to share your review! 🚚☀️
We're delighted to hear that our delivery team made a great impression! Being polite, professional, and efficient is what we strive for on every single delivery.
We hope you enjoy your lovely new garden furniture! Thank you for choosing Higher Jump Logistics.
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Cannot thank Andy and Jamie enough for painless visit. They both showed a very professional attitude which made us very relaxed. I can highly recommend them.
Cannot thank Andy and Jamie enough for great service
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Edward,
Thank you so much for the fantastic 5-star review! 🚚✨
Delivery days can sometimes feel stressful, so we’re absolutely thrilled to hear that Andy and Jamie made the entire process completely painless and relaxed for you. Their professionalism and friendly approach are qualities we truly pride ourselves on, and they will be delighted to know how much you appreciated their efforts.
Thank you for the high recommendation and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
First class service
First class service. Arrived within the time frame. Called 30 minutes prior to let me know when they would be arriving. Polite and courteous. Extremely helpful. All this during a heatwave. Bakai and his colleague are great ambassadors for the company. Well done and thank you 😊
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Pippa,
Thank you so much for taking the time to share such a wonderful review! 🚚☀️
Delivering top-notch, courteous service during a heatwave is no small task, so hearing that Bakai and his colleague excelled in that heat means the world to us! They really are brilliant ambassadors for Higher Jump Logistics, and we’ll be sure to pass along your well-deserved praise and "well done" to them both.
Thank you for your kind words and for choosing us!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
First rate service
First rate service. Delivery within 2 days of ordering. Excellent communication throughout. A phone call an hour in advance of delivery of a teak patio table and chairs. Items put together and packaging taken away. Sanju and Shubh were both friendly and professional. And quick. Thank you Sanju and Shubh.
9. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi John,
Thank you so much for the fantastic 5-star review! 🚚🪑
We’re delighted to hear that you had such a fast and seamless experience from start to finish! Sanju and Shubh will be thrilled to get your shoutout—they take great pride in being prompt, assembling items quickly, and leaving your space tidy by taking all the packaging with them.
Enjoy your new teak patio set, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Andy and James the delivery drivers are…
Andy and James the delivery drivers are so good, not only assisting but super efficient too. Thanks again guys 👦 ❤️
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Rio,
Thank you so much for the lovely 5-star review! 🚚❤️
We're thrilled to hear that Andy and James made such a great impression with their assistance and efficiency. They are a fantastic team, and we’ll be sure to pass along your sweet message and thanks to them!
Thank you for choosing Higher Jump Logistics, and we hope to serve you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Excellent service from first text…
Excellent service from first text to delivery. The guys that delivered were courteous efficient and helpful. Couldn’t have wished for better. Thank you very much.
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Karen,
Thank you so much for taking the time to share your review! 🚚✨
"Couldn't have wished for better" is such a wonderful thing to hear! Keeping communication smooth right from the very first text and ensuring our delivery team provides helpful, courteous service every step of the way is always our main goal.
We truly appreciate your kind words and your business!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Table delivery
Andy and James are the best delivery drivers i have had to date. Polite courteous and helpful. Table was taken to the room it was intended for and the contents checked. Would highly recommend 👌
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Sandra,
Thank you so much for the incredible 5-star review! 🚚🪑
Calling Andy and James the best delivery drivers you've had to date is the highest praise we could ask for! They take immense pride in being polite, making sure items are placed right where you need them, and double-checking everything before they leave. We'll be sure to share your lovely words with them.
Thank you for the high recommendation and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Andy and James delivered my bike this…
Andy and James delivered my bike this morning with great care to my house , I received a text the night before with my hour time slot so I knew to be up and waiting for them. Lovely guys doing a great job
8. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi SB,
Thank you so much for the fantastic 5-star review! 🚚🚲
We're thrilled to hear that Andy and James took such great care of your bike delivery this morning. Giving you a clear hour-long time slot the night before and keeping things running smoothly is always our goal so you aren't left guessing.
We'll be sure to pass along your lovely words to Andy and James. Enjoy your new bike, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Awesome service from Prince and…
Awesome service from Prince and colleague.
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Rutendo,
Thank you so much for taking the time to share your review! 🚚⭐
We're thrilled to hear that Prince and his colleague provided you with awesome service! Delivering a great experience with every order is always our top goal.
We'll be sure to pass your kind feedback along to Prince and the team. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Caring, polite, professionals
Prince & Derick are two very impressive individuals. Their communication was superb, giving accurate updates on their expected arrival, which was exactly at the start of the delivery window. They delivered a heavy table and chairs and took extreme care in putting them where we wanted. They were polite and courteous throughout. If only all deliveries could be so professional…
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi ScotKan,
Thank you so much for taking the time to write such a wonderful review! 🚚🪑
We're thrilled to hear that Prince and Derick made such a great impression. Giving clear, accurate arrival updates, being right on time, and taking extreme care while handling heavy items like tables and chairs is exactly the gold standard of service we strive to deliver.
We will be sure to pass along your high praise to Prince and Derick! Thank you for choosing Higher Jump Logistics.
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Giani and Samir are both fantastic
Giani and Samir are both fantastic. Polite and efficient.
The product has a manufacturing defect which the guys photographed and reported straight away.
The delivery was at 07:00 on Saturday. That disturbed my neighbour so an after 09:00 delivery would be better.
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Tim,
Thank you for taking the time to share your feedback with us! 🚚📋
We're glad to hear that Giani and Samir provided fantastic, polite, and efficient service, and that they were quick to photograph and report the defect with your item right away so it can be resolved for you.
We also really appreciate your note regarding the early 7:00 AM arrival time. We understand how important it is to keep the peace with neighbors, and we’ll share your feedback regarding delivery times with our scheduling team for future routing.
Thank you again for your honest review and for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Paul thanks very much very good service
Paul thanks very much very good service
4. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Ivan,
Thank you so much for taking the time to share your feedback! 🚚⭐
We're delighted to hear that Paul provided you with very good service! Delivering a smooth, professional experience is what we always aim for.
We'll be sure to pass your kind words along to Paul. Thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Giani and Samir excellent service
Giani and Samir have just delivered a large table and 12 chairs…..and on a very hot day!
They took away the old outdoor furniture and put up the new furniture extremely quickly and left taking all packaging with them.
Polite and good communication skills. Thoroughly recommend using these guys and this company
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi there,
Thank you so much for taking the time to share your glowing review and high recommendation! 🚚☀️🪑
Delivering a large table and 12 chairs, assembling them, removing the old set, and taking away all the packaging on a very hot day is no small task! We're so proud of Giani and Samir for pushing through with great communication, politeness, and efficiency.
We will be sure to pass along your wonderful feedback to Giani and Samir. Enjoy your new outdoor set, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Thank you so much Giani and Samir!
Giani and Samir were excellent! Great communication, with a phone call 40 minutes prior to arrival. Arrived exactly within the timeframe provided the day before.
A very large, heavy sofa & they navigated the tricky doorway superbly 😬 Unwrapped it, set it up where I wanted it, checked everything worked as it should & even took away all the packaging! Honestly couldn’t have asked for any more. Huge thanks, once again! 🥰
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Holly,
Thank you so much for taking the time to leave such a fantastic 5-star review! 🚚🛋️
Navigating a very large, heavy sofa through a tricky doorway is no small feat, so we're absolutely thrilled to hear Giani and Samir handled it superbly! They take great pride in delivering top-to-bottom service—from the advance phone calls to unwrapping, setting everything up, checking it works, and taking away all the packaging so you don't have to lift a finger.
We'll be sure to pass along your huge thanks to them both. Enjoy your new sofa!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Amazing friendly delivery guys John and…
Amazing friendly delivery guys John and usman were, they set the new sofa up for me and were very helpful and happy thank you very much 😁
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Chantelle,
Thank you so much for the fantastic review! 🚚🛋️
We're thrilled to hear that John and Usman provided such amazing, friendly service! Getting your new sofa set up with a smile and making sure everything was taken care of is exactly what we love to hear.
We'll be sure to pass along your sweet message to John and Usman. Enjoy your new sofa, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Great service
The delivery company had excellent communications and delivered very promptly. The driver was extremely helpful and friendly. Thanks
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Dear Christine,
Thank you so much for the wonderful review!
We are delighted to hear that you experienced excellent communication and a very prompt delivery. Providing a smooth, friendly, and helpful service from start to finish is exactly what we strive for at Higher Jump Logistics.
We will be sure to pass your thanks along to your driver—it will make their day. Thank you for choosing us, and we look forward to assisting you again in the future!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
Great service !
Delivered as promised, on time.
Andy and James were friendly, efficient courteous and very polite.
Marvellous service and lovely comfortable furniture.
Thank you very much !!!
3. juli 2026
Uopfordret anmeldelse
Besvarelse fra Higher Jump Logistics
Hi Nick,
Thank you so much for taking the time to leave such a wonderful review! 🚚🛋️
We're thrilled to hear that Andy and James provided marvelous service, delivered right on time, and made a great impression with their friendly and courteous attitude.
We'll be sure to pass your kind words along to Andy and James. Enjoy your lovely, comfortable new furniture, and thank you for choosing Higher Jump Logistics!
Warm regards,
Chandrima Pal
Higher Jump Logistics
https://higherjump.co.uk/
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