Hey Dude Shoes Anmeldelser 475

Whilst the shoes are fine and comfortable, the customer service is appalling. They have taken my money, marked the item as being successfully delivered when it hasn't, they keep going round In circles trying to fob me off and do not seem to care or give you the name of the courier company used so you can log a fraudulent case with them.
I would avoid at all costs and purchase your dudes from a shop.

I absolutely love these shoes. Perfect for traveling… by far the lightest and most breathable pair I’ve ever owned.

Gerade Schuhe bestellt. Ich hatte einen Rabattcode, der mir als eingelöst angezeigt wurde, am Ende der Bestellung wurde dieser aber wieder, nicht, bzw. schwer ersichtlich, nicht angewendet. Rabatt ist bei verschiedenen Konstellationen nicht möglich, bspw. reduzierte Ware. Keiner der Punkte traf auf die Bestellung zu, die Kd Betreuerin hat es nicht wirklich interessiert. Bestellung war bei Crocs, Hey Dude Schuhe sind aber sehr gut eigentlich.

Comodissime, leggere, meravigliose!!
Le ricomprerò sicuramente.

Acquisto da hey dude sponsorizzato da facebook,ma anche se con il tracciamento, mi dice consegnato, il pacco non è mai arrivato... Non sapendo a quale corriere fosse stato consegnato rispondo alle mail inviate ma senza alcuna risposta.
Purtroppo non ci sono altri contatti sul sito che è ancora attivo (tra le altre cose il sito originale è identico con gli stessi caratteri) purtroppo pagando con Postepay non è possibile avere nessun rimborso ed ahimè non so a chi rivolgermi

Preso un paio di scarpe,mai arrivate
Loro mi anno fatto vedere il tracking della spedizione con scritto consegnato ma a casa mia non è arrivato niente come altre recensioni lette.
Pessima esperienza.

Very bad service. Purchased shoes off their website, due to a website failure (their statement) my order was cancelled. I paid using the Klarna option. Hey Dude claims I never paid and Klarna won’t refund as they not getting a refund from Hey Dude. PLEASE do not buy from them, their service is shocking and no help in anyway. Crocs should be ashamed of this.

Bonjour j’ai commandé 3 paires de chaussures et toujours rien le site me dit c’est livré un dimanche après midi en France pas de livraison le dimanche voilà une belle arnaque

Ho ordinato un paio di scarpe lunedì 21/7 credendo arrivassero entro 3-4 giorni lavorativi (come c'era scritto sul sito al momento del pagamento). Essendo che venerdi 25/7 le scarpe ancora NON erano state spedite, decido di contattare il servizio clienti. Ovviamente non mi hanno dato nessuna informazione utile. Decido allora di cambiare indirizzo di spedizione, dato che martedì 22/7 devo partire e non sarò più nel domicilio che avevo indicato. Contatto allora nuovamente il servizio clienti, cambio l'indirizzo; mi dicono che se ne deve occupare il reparto di competenza, che hanno inoltrato tutte le informazioni a loro. Sabato 26/7 mi arriva una mail che mi avvisa che il pacco è stato consegnato al corriere (BRT). Controllo che l'indirizzo di spedizione sia stato aggiornato, ma ovviamente NON era così. Ritardo spedizione ingiustificato, servizio clienti RIDICOLO

Ich habe meine Rücksendung am 12. Juli bestätigt bekommen. Seitdem warte ich auf die Rückerstattung von 48,99 Euro. Laut E-Mail sollte diese innerhalb von 7 Werktagen erfolgen. Bis heute habe ich trotz mehrmaliger Nachfrage weder mein Geld erhalten noch eine hilfreiche Rückmeldung bekommen.

Das ist absolut inakzeptabel. Der Kundenservice reagiert nicht angemessen. Ich kann daher nicht empfehlen, hier zu bestellen, insbesondere wenn man im Fall einer Rücksendung auf eine verlässliche Abwicklung angewiesen ist.

In fairness they replaced two pairs that were delivered and left outside my front door and stolen ,but at nearly £70 a pair they are a rip off ,a guy I know bought exactly the same shoe off Temu for £6 just did not have the name on ,these are cheap Chinese manufactured shoes bought by the company for under a fiver and sold for exhorbitant amounts ,just a total rip off by a company who chose a quirky name ,don’t buy !

Ordinate e pagate le scarpe dopo una settimana trovo lo status dell’ordine ancora in lavorazione (sic) decido di rivolgermi al servizio clienti in Albania dove mi rispondono pressoché deridendomi. Allorché deluso vado a annullare e mi ritrovo la richiesta di rendere il prodotto MAI arrivato (io ho il portiere per cui non esistono problemi di mancata consegna). Sto trasferendo il tutto al mio legale, rendiamoci conto e soprattutto me la prendo con me stesso per non aver consultato come da mia sana abitudine prima Trustpilot……. Spero che la mia segnalazione possa essere d’aiuto per altri

Meine bestellung seitens HeyDude wurde ohne angaben von Gründen Storniert, kein Kontakt möglich- außer die Amerikanische Telefonnummer. Jetzt kann ich hoffen das ich mein Geld bekomme, nachdem was ich hier so lese bekommt man krämpfe. Nie wieder!!

Service client inaccessible. J’ai fait un retour car la taille commandé n’était pas la bonne, pas de possibilité d’échanger. 1 mois après toujours aucun remboursement, plusieurs mails envoyés au service client et aucune réponse, téléphone du site n’est pas attribué et le chat aucune réponse non plus 🫩

Ordered a pair of hey dudes while I was deployed. I ordered a size 12 men's and they sent me a size 7 females. I explained this to hey dudes and they had me ship the female shoes back but since I wasnt in America I had to pay a extra shipping cost (that Heydude did refund that's the only thing they did right) then I asked them when they were going to send me the right shoes that I paid for at this point a month ago and then they told me they were no longer in stock and said I could get a pair of equal or cheaper value as long as they were the same cost as the discounted price which was 20% off at the time. I just took the refund and cut my losses and will never buy directly from a dude ever again.

Terrible return policy and customer service. First off? My son wears a size 10 regularly. When this shoe came in the size 10 was WAY TOOOOOO BIG!!!!! Once i called for a return? They want me to pay $25.00 to return on top of the $15.00 I paid for shipping!!!

En ce début juillet, je tente de commander des chaussures affichées à 50% de réduction.
Au moment de payer, le prix repasse à 100%.
Contacté par chat, ce site invoque un bug et confirme qu'il n'y a pas de réduction. Je n'ai pas poursuivi ma commande.
Bel arnaque si l'on ne fait pas attention !

Chaussures assez sympa toutefois si vous avez le malheur pour une quelconque raison sachez qu'il vous faudra 1 voire deux mois pour etre remboursé
en gros, par internet, ils vous livrent en 5 ou 6 jours par contre 2 mois après le remboursement n'est pas effectué
et je parle pas du service client qui ne sert strictement à rien ne comprenant pas le français

I get a happy email saying my shoes are delivered. No such delivery. I wait 24 hours and check the uPS tracking. It has a "proof of delivery" photo that does not show a package, and also isn't of my house. I contact Hey Dude and talk to a, well, dude. He says they are having this problem a lot and if the actual package isn't there in 6 days, to contact them again. I say there is a fraudulent POD and he is dismissive and ends the chat. Well, you lost the chance to get a new customer HD. Don't appreciate this dismissive dudeliness and don't definitely need this buck-passing and take-more-time-out-of-your-schedule-to-make-sure-you-aren't-charged-for-a-thing-you-never-got. It ain't an honest mistake if there's obvious fraud... (not that honest mistakes should be dismissed either out of hand, as they are still time out of my day six+ days in the future next I have to make sure I actually get the thing or get a refund)

Ceci concerne le site (officiel) HeyDude.FR
Je n'ai rien à dire à propos du produit. Par contre le service clientèle est très très médiocre. J'ai commandé et payé 2 articles. Un seul m'a été livré (le second est en rupture de stock). Cela fait maintenant presque DEUX MOIS que je ne cesse de les contacter en demandant le remboursement du produit non livré....en vain. Plus jamais je ne commande sur leur site. :-(