Hertz México Anmeldelser 

to me too, unfortunately the same thing happened to other unfortunate customers. The clerk gave us only three options: spend €900 to have 80% of the refund in case of damage to the car, €1000 for 90% and €1100 for 100% of the refund. We were tired at 9pm and wanted to reach the hotel as soon as possible, so we are entitled to the most expensive insurance, but we had never paid so much, surely the clerks receive a percentage from the insurance, and customers often have no choice but to submit to the demands of these delinquents. This is a shame, I will never use hertz again

Hertz Mexico is the biggest scam I've ever come across. I cannot believe a US company allow their name to be associated with the third party Avasa who run their operation in Mexico. A quick google search would have put us off before booking.
Basically we said at the Cancun Airport desk that we were happy not to have the insurance & pay a deposit, they said they would put 1200 USD on the credit card, we signed the papers & returned the car in perfect condition. They agreed to refund the amount taken and it could take up to a few weeks to go back on the card. In actual fact they took 720 USD but now they are saying that it was somehow part of the rental and not refundable! We paid for the car rental months before the holiday. It's now 5 months later & we still have not been refunded, we have opened a case with our Bank but they are saying we signed the paper work. We signed because it was the middle of the night for us, tired and just wanting to get to our hotel, the agent never said anything about a non refundable deposit on the card. He said if we were not prepared to buy their over priced insurance we had to put a deposit on the card. La Caixa bank in Spain are well aware of Hertz and their scams, they need to be made accountable.

Terrible rental company which is not hertz originally, just a franchise by Dollar or other scam company. I do not understand that Herz cooperates with those small scam companies. Not good for the reputation.

I rented a car for 3 days at the airport of Villahermosa Mexico and all went well. I made a video during check in and check out which proved that.

After I got home I was presented with a damage.... of 3 times the rental amount (They said there was a "ball" in one of the tires, which was a SCAM! I replied to them and send the vids I made. I also informed my credit card company of course to freeze the amount.

In the end I proved right!!! I am happy but regret the rental because of the hassle. Watch out with this company!

They claimed my nine-day car rental was going to cost $250us- it was over $1000. I’ll never spend a dime at hertz in Mexico or anywhere else.

Force you to pay extra for insurance. No transparency ahead of time and they pressure sell it.

Long wait for bus to terminal. Almost missed my flight.

Crappy old car with lots of damage.

Charged my card without info.

Better transparency and information required.

I have been charged and they are ignoring my messages.

I recommend you go elsewhere and at the very least document everything. Do NOT trust them.

Wir haben das Auto drei Tage gemietet und Hertz hat einen zusätzlichen vierten Tag von der Kaution einbehalten. Mehrere Rückfragen im Onlineserviceportal wurden nicht beantwortet und ungelöst "geschlossen".
Das Auto selbst war in einem guten Zustand.

This location scammed me out of $2600 when my rental was supposed to be $200. They lied about only taking a temporary deposit and never gave me my money back. This will be my last Hertz rental.

Ofrecen un gran descuento en web sin especificar cargos posteriores. Una vez en la oficina nos piden 4 veces el precio de alquiler en concepto de seguro. Acabamos pagando tres veces después de discutir la irregularidad. Al devolver el auto nos hacen firmar un documento conforme el porton trasero no cierra bien ya desde inicio. Nos acaban cobrando 131€ extras no sabemos porque. Compañia de rentar autos a evitar.

I originally rented a voltwagen Jetta from Hertz at the Oaxaca international airport. After driving to my location and experiencing the speed bumps (reductors) my stress was elevated. I called to and asked if I could switch for a SUV, was told yes. I happily returned the car Perla Galan assisted me and I kept the same rate. I was satisfied and prepared to take on the roads, we even drove down to Huatolco for 2 days. I will definitely rent a SUV again when I return.

0 stars (if there was an option for "Stay Away" that would be selected). Their employees are paid to scam you as much as possible and then get commission to do it. Same with the managers. They get some of those commissions. They are paid to look the other way, especially in Hertz CANCUN. First off this is a franchise so "they apparently can do whatever they want". I lived in Mexico for 15 year. I've been renting cars there for 15 years. I don't own a car. Up until the pandemic its was dirt cheap to rent cars in Mexico. 4 years ago I took Hertz out of my search results when looking. The 2 best are Avis and Europcar. You don't have get the "extra" insurance. All other companies, Budget, Enterprise, Fox, etc all require additional insurance (Budget used to not require, some now do). Avis, Europcar (and Hertz (I can't stand saying their name) all their prices include 3rd party insurance which is the minimum required in Mexico. 1/5/25 - I had a 4 week rental with hertz. Paid it online through their website selected the car, dates, put cc info in, paid it and received my confirmation. All good right? I had plans to travel during those 4 weeks all over Mexico, excursions booked. I get to the counter after a 4 hour flight with only a spicy bad tasting hamburger on board on the menu, customs check, a long wait at baggage claim with my daughter and I was told at the counter at Hertz that they could only honor the reservation for 10 days and they would not and could not make any excepts to it. I was there for over 2 hours. I stopped renting form Hertz 4 years ago because of this but I decided to see if anything's changed. Every time I booked a reservation in the past the "franchise" mainly Cancun and Tijuana charged me more for some reason then the total in my email confirmation. They would say "oh that doesn't include this or that". Then I went back and forth with their corporate office literally over 50 times over a 2 year period through email cause my frequent flyer points were never being honored. They would have promotions 2x points even 4x or 6x points with special offers. Not once did they apply them. Then, because I always had some crazy cheap rate the rep behind the counter was surprised and I would always try and figure out a way to over charge be because they weren't getting any commission. If I got away with my legitimate cheap rate, I'd then get a banged up car or one with a loud engine. I'd bring my daughter to school and you could hear me coming from a block away. Marks in the interior, door handles not functioning. On this last rental the back seat door lock had the plastic worn off so it was just hard sharp metal. The seatbelts where you connect it to the seat were not visible. It took the guy 10 minutes to unhook the whole entire seat and bring the connectors out from underneath. What I don't get is if you search anything bad on Google about Hertz Mexico there are like 15 websites with hundreds if not thousands of the same thing - bad experience, scams and rip offs yet when I go into their office there is a line of at least 30-50 people. If this was a US company they be out of business or be legit on the staff, rates and cars. Hertz Mexico hires crooks (especially in Cancun). They agreed to reimburse the additional amount for the extra 18 days because they said my promotional rate was only valid for 10 days (which I saw no alert or information about that) even through it was a 28 day reservation. So get the girl writes down a figure of how much they are going to refund me (in pesos - they try to trick you with the conversion) and it was over $50 more than it should be. The rental came to be about $70/meek or $10 day. So my 10 day rental should be about $100. I paid $280 for 28 days before hand on the website. So my refund was should have been around $180 which is $280-$100. Get this, she was going to refund me like $130-$135. I went through 3 managers. It was 11:30pm. My daughter was passed out on a chair (luckily they had 1 right next to the counter). I looked around and there was maybe 1 other one in the whole rental car place besides the one for each rep at the counter and you have groups of 6-10 people at the counter for one rental. Someone is get paid off to let this franchise to continue doing what they are doing and nothing has changed in at least 15 years (probably longer). DO NOT even think about renting from Hertz Cancun. I guarantee you that you will notice something/s are not right. I would LOVE to get a video of their training or small talk behind close doors. I would even pay for it for all the time and money I have lost with them. I would calculate it at probably at least $5000 (I have been renting cars every week/month for the past 15 years). I've stayed with Avis for the last 4 years. No issues whatsoever. The price is what it is. The cars are great. The staff aren't trying scams and don't come off scamish/standoffish.

L'auto era perfetta e non abbiamo avuto imprevisti con la riconsegna della macchina. Tuttavia, metto una stella, perché abbiamo avuto un grandissimo PROBLEMA AL RITIRO del veicolo. Avevamo prenotato un'auto di fascia media con pagamento al bancone per un totale di circa 100€. Al nostro arrivo all'ufficio, ci dicono che non ci sono più auto a disposizione di categoria medio-bassa, perché, cito, "se non si paga in anticipo, l'auto non viene garantita" (peccato che nella mail di conferma non venga specificato questo dettaglio fondamentale!). Così, ci offrono un'auto di categoria superiore per la modica cifra di 1000€! Ovviamente decliniamo subito. Allora l'impiegato modifica qualcosa e scende a 870€, cifra per noi comunque inaccettabile. Gli diciamo che ci avremmo pensato e di cancellare la prenotazione, ma mentre stiamo per andare via, lui ci prega di aspettare un momento. Va a parlare con un collega e poi torna offrendoci un'altra macchina di categoria superiore a circa 350€. La cifra chiaramente non era in linea con quello che ci aspettavamo di pagare, ma era più ragionevole delle altre proposte. Così, abbiamo accettato, anche perché era l'una di notte ed eravamo stremate dal viaggio. L'impiegato ci ha fatto firmare il contratto di noleggio, composto da varie voci, ma senza spiegarci che aveva subdolamente aggiunto un'assicurazione opzionale, perché il suo obiettivo era noleggiare l'auto al prezzo più alto possibile, FREGANDO il cliente! Purtroppo, ce ne siamo accorte troppo tardi, quando nei giorni successivi l'occhio ci è caduto sulla dicitura "ADIC. liability". È stata proprio questa "assicurazione aggiuntiva", e quindi non obbligatoria, a far lievitare il prezzo (vedi foto). Avrei gradito una maggiore trasparenza in merito a questo aspetto. E anche all'atto della prenotazione. Da una compagnia così famosa non mi sarei mai aspettata un'esperienza tanto negativa. Sicuramente non la consiglierò a nessuno.

Después de reservar y pagar el coche cuando llegamos a playa del Carmen a recogerlo nos dicen que no hay y que hay una lista de espera de 30 personas, después de muchas discusiones nos dicen que nos darán un coche mejor… cobrándonos 900 dólares más en la tarjeta y 150 dólares en efectivo, o que nos fuéramos a otro lado. Mientras estábamos allí pasaron 15 personas a las cuales les decían lo mismo que aunque habían pagado la reserva del coche no tenían y a varios les ofrecieron la misma solución que a nosotros. Eso si es un negocio rentable. Es increíble que esto sea legal en nuestro caso estábamos a la mitad de las vacaciones con todo los hoteles y tours reservados y pagados, igual que todos los que estaban allí

Scam. This is not real hertz or real budget or real diamond. All the car rentals at the cancun airport are the same bunch of agents with brands lending them the name but that bunch of agents are servicing all 15 or so diffenert brands . Upon arrival you will find out that your car foe one or another reason is not available and you have to upgrade to more expensive car. They will make u give in or if you put a fight " a manager" gonna come and approve more expensive car for you but they will force you to 450 USD insurance plus the standard deposit, if you argue they will end up offering as a final gesture the 330 usd mandatory insurance they made up as there is no mandatory extra insurance as that is always included with your booking. Amd if you refuse to upgrade and or pay the forced ripp off insurance .. they say no car for you. All that after usualy 1h to 2.5 h in a line waiting to be served. Do yourself a favour and order from Mario Friends or other local car rentals run by local honest people. We are fuming. They wanted to scam double fees of the car from us and literally every arriving person. Everyone had an argument at the 20 desks they have there. We made a claim group with few of those affected who refused to give in and going to make a profeco case to close this scam place down. I own a place in Mexico and it's disgusting to see it getting bad name cos of scams like this . They only have 1 star reviews on everything

Son ESTAFADORES, Es una pena conocer a tanta gente que los representa y que por necesidad se conviertan en personas tan nefastas, deshonestas y defraudadoras. Tengan cuidado.

Se rento un auto en el aeropuerto de Monterrey el carro mostró se camino a saltillo un icono de necesitaba mantenimiento al carro hablamos al número que nos dieron para reportar fallas y después de más de una hora no os contestaron nos enviaron al aeropuerto de Ramos Arizpe que ellos nos ayudaría y ellos se deslindarse del problema tratamos de hablar nuevamente al teléfono y no resolvieron nada , es una mala empresa esa y dollar no los contraten sin estafadores

Hertz horror yo reserve carro desde los angeles por expedia y al recojerlo en oaxaca hertz aeropuerto salen com que no tenia seguro que !!! Se pasan nadie te renta carro sim seguro queria. 8 mil pesos de deposito se pasan no recoji el carro ahora quiero mi rembolso de el dimero y se estam haciendo patos q poca no lo usen

I arrived in Cancun at 10pm and they charged me an additional $2,400 because the reservation I made over the phone was only valid for 10 days. Which was not the case and I showed him the print out of the terms and conditions from their website.
After 1 hr talking to the Mgr he only offered this option or to cancel the reservation. Terrible customer service. Very disappointed.

Un desastre. Alquilamos desde España, cuando llegamos a Cancún querían cobrarnos mucho más por día. Desde España la fianza eran 600€, cuando llegamos eran 1500€. Cancelamos todo y cogimos Uber. La sensación de estafa en México es continua pero no pensamos que en una compañía como esta también lo sería. Hertz México no es recomendable

Horrible experience!!!! Worst cars ever. Had to change the car for malfunctioning. Second car was not better. Service is very bad: really poor!!! They charged me a damaged tire (the original pictured does not show anything “ all is just black”. They take years to give and receive the cars. Not the 1st time with very bad experience with this company. Please save your time, money, do not let them to ruin your time in Mexico!!!!!