Hertz Anmeldelser 144

Rental at Hertz Basel airport was easy and without hassle. No surprise at return. Staff was polite and vehicle was clean.

Basel airport staff, Nadia and Hafid, were super helpful and nice. Would greatly recommend them!!

I purchased a full protection package through Trip.com. When I went to pick up my car from the Hertz office on the Swiss side of EuroAirport, I provided my reservation details and informed them that I already had full protection coverage.

Despite this, the Hertz office stated that they do not recognize the insurance provided by Trip.com and that it is not valid. They insisted that I needed to purchase another insurance package directly from them. They also told me that if I did not buy their insurance, they would charge at least €500 even for the smallest scratch. Furthermore, they said that if I purchased their insurance, they would not even check the car.

With my children and luggage there, I had no choice but to buy the insurance again from the Hertz office. They also stated that even if I return the car without any issues, the fee would not be refunded.

This situation is very disappointing and does not suit a brand like this.

Great fast service
Clean car and extra help with local toll
Good stuff

All perfct , basel airport

Staff members in Basel Airport was friendly, professional and spoke excellent English. The clerk made the whole rental process easy and smooth. A Hertz staff member also kindly help me to set up the navigation system. Deposit of 1500chf was released at return
Car nice and clean, would definitely use Hertz again for our next trip in Basel. 5⭐️⭐️⭐️⭐️⭐️

İ was really happy about the rental becuase i have upgraded car at the beginining and employees helped me to transfer the car even i parked in Swiss side. Really appreciated and recommend

Ich habe ein Mietwagen bei Hertz in Basel Flughafen gemietet.

Der Service war einwandfrei und ging schnell von statten.

Was mir auch aufgefallen ist war, das die Kindersitze sehr sauber waren. Dafür aufjedenfall schon mal ein Daumen hoch 👍🏻

Basel aeropuerto todo bien

Basel airport : Un service au top du top, une équipe super sympa et très pro, et des voitures propres ! Je loue régulièrement avec eux et au toujours été satisfait. Je recommande très chaudement !

I am a gold member and have hired numerous cars over 25 years from Hertz in the US with never a problem. (Probably over 100)

This is the first time I have hired a car in Geneva and will certainly be the last. Firstly there was no point to be a gold member as I still had to line up and get the keys but that was nothing compared to the scam on my return.

I drove it to a ski resort and straight into a garage where the nose was pointed to the wall. Then 4 days later I drove it back to Geneva and I 100% did not have any incidents.

The guy then found a slight scuff on the front and showed me pictures of the car as it allegedly was beforehand but couldn't show me a date that this picture was taken and the picture on my contract was fuzzy and not the same resolution!

I have now been charged £710

This happened also with Goby cars in Majorca last July but I mistakenly thought Hertz was more reputable and worth the extra hire cost. How wrong I was! Do not use them...

Shocking….they have bookings and know how many people want cars. Took almost as long as the flight to get the car. If you have kids or some sanity avoid. Sixt were significantly quicker. Europcar dealt with their queue in half the time - avoid hertz!!

actually no star at all.. Here’s a short, sharp, and professionally worded review:

⸻

Very disappointing experience. The service lacked flexibility, and there was little effort to accommodate reasonable requests. Customer support felt rigid and indifferent rather than solution-oriented. Unfortunately, the overall approach did not reflect a customer-friendly environment. I cannot recommend this service based on my experience.

AVOID
I booked a car for five days from the Hertz Zurich Airport desk via CarRentals.
When collecting the car, they charged me CHF 65 above the quote confirmed by CarRentals, with no explanations whatsoever. When I protested, they argued it was CarRentals problem, and threatened to cancel my rental.
Although I had all documents to prove my case, they would not budge. I call this being ripped off.

AVOID - They are enough competitors around!

Do not use Hertz, I ordered an SUV to drive from Netherlands to Switzerland. They charged me 1000 euros for the drop off fee which seemed standard across all rental companies as it was a different country. I get the car and its smaller and was actually a Swiss license plate. So I paid 1000 euros to return a car for them. I contact their support to get money back as why should i pay 1000 euros to drive a car back for them. Their customer service team seem to have learning difficulties as they just said the car was within the class I booked. Do not use Hertz scam of a company and brain dead customer service people.

I booked a car online with Hertz Switzerland for 2 days. I collected the car 40 minutes early at the airport, and the agent never mentioned that collecting slightly early would have any impact on the rental cost.

I then returned the car 2 hours before the scheduled return time, assuming common sense would apply. Instead, Hertz completely ignored the early return and focused only on the fact that I collected the car before the original time — resulting in an extra full day’s rental being charged.

This feels deceptive and unfair. The agent failed to communicate clearly at pickup, and Hertz later refused to apply any logic or flexibility when I challenged the charge. Customer service simply hid behind rigid policy rather than acknowledging their own poor communication.

Very disappointing experience, poor service, and zero customer care. I feel misled and overcharged.
I will never use Hertz again, and I strongly advise others to be cautious — especially in Switzerland.

Hertz Zurich and probably all locations in Swiss are a fruad, scam people for damages.
Avoid at all costs!
I got charged $400 for damages that didn’t happen. Stay well away from them!

Achtung, dieser Autovermieter zockt ab. Auf der Website kostet eine Grenzüberschreitung CHF 40 incl. Steuern, das kann man zwar auswählen, aber zahlen muss man am Schalter und da kostet diese Gebühr dann CHF 48. Die Dame am Schalter kann wie immer nichts machen und verweist an den Kundendienst. Dieser schreibt 1000 Ausreden und erstattet die Gebühr nicht zurück.

Scam Be Extremely Careful HERTZ ZÜRICH

This company is a complete scam. I returned the car in good condition, and 14 days later they suddenly claimed there was damage and charged me nearly CHF 750. This is nothing but a dishonest cash grab.

The service was absolutely disgraceful. The receptionist at pickup was rude, arrogant, and unprofessional. Customer service overall was beyond terrible and clearly does not care about customers at all.

I took a video of the car at pickup and drop-off. Despite the car being returned without damage, they still invented claims to justify charging me. The timing alone proves how dodgy this is if there was real damage, why wait two weeks to say something?

If you rent here, expect them to make up damage claims after you leave and charge your card. Unless you film every single angle in extreme detail, they will try to take your money.

I strongly advise everyone to stay far away from this company. One of the worst rental experiences I’ve ever had.