Herman Miller Anmeldelser 

Called customer support for my Jarvis standing desk. All i wanted was either the user manual or the ability to purchase a replacement controller. Called customer service and explain the situation. The customer service rep never introduced themselves and chuckled at my situation. She then went on to explain that she only had 2 minutes left on her shift and that if she doesn't send me the manual tonight will send it tomorrow morning. If you're getting off hand off the issue to someone else don't keep me waiting. Days later she has never sent me the manual

Top-notch service experience.
I recently ordered the Herman Miller Aeron, and the customer service has been outstanding from start to finish. The entire interaction was remarkably professional, friendly, and accommodating. True premium-level support—I'd gladly buy from them again anytime!

I ordered a $2,500 Eames chair directly from Herman Miller in April. The first one showed up in June in a box that was crushed and wrapped in so much packing tape it looked mummified. One of the casters had fallen off and was taped to the outside of the box. The chair was scratched, and they still tried to pass it off as new.

I complained and they sent a replacement. It arrived at the end of August in the same shape, a box that looked like it fell off the back of a truck, taped up the same way. That one wasn't damaged, at least. But the leather, and the way the upholstery is fitted into the corners, is clearly worse than an Eames chair I bought years ago. The build quality has slipped a long way from what this design used to stand for.

For $2,500, I would not buy this chair, or from Herman Miller, again. HM has no interest in making this right. Please rate your experience as well. I do not feel the HM should continue to have the Eames license. And although I do not know Charles Eames, I believe he would have been disappointed.

£50 delivery to Northern Ireland. Joke.

I had an issue with my Mirra 2 chair that I purchased 6 years ago that required the arm to be replaced. HM's website said they can send an engineer out to repair your chair if in warranty. I was kind of skeptical this would be an option for me as I live in Northern Ireland. I emailed them, and while it took a couple of months they did arrange a visit to my house. Now I understand why it took so long - they in fact don't have anyone to do repairs in Northern Ireland. Unbelievably they sent a guy over from Scotland on a ferry to repair the chair in my house. He was great and had it fixed in less than 10 minutes by midday. Best warranty experience I have had.

Did not receive refund of returned chair within EU's mandated 14 day window and within their own terms of 10 working days. They owe me more than 1500 euro.

Also, ordering was a nightmare from the start. It took four weeks to receive the chair because their system had omitted the country code from my phone number, delaying the delivery SMS by three weeks. What should have taken one week took four.

It reeks of total incompetence.
Unacceptable for a premium brand.
Will also complain to authorities.

Herman miller do not honor there warranty chair started squeaking really badly after a few years and piston doesn't always work. They tried to tell me that all there chairs are like that which is far from the case my chair never squeaked before only started recently and I also have a friend with the same chair and his does squeek either.

Really poor customer service had the chair three years and gas cylinder has failed. They are being awkward about sending out a new one.

Personally I would not buy again.

Outstanding customer service from Herman Miller. My Fully Jarvis desk's control box failed after hitting a window sill, and despite being years post-purchase, Trent Ramos in their European customer care team honoured the original Fully warranty, replaced the parts free of charge, and even upgraded my handset
to the programmable version. Professional, prompt, and
incredibly generous. Wouldn't hesitate to recommend.

Bought a Noguchi coffee table…

It arrived with a huge mark on the glass top… HM replaced it with a new table that was in even worse condition. The glass top was damaged at multiple spots.

The white glove delivery people also damaged the replacement wooden base when they tried putting it together.

3 months later and I am still waiting for a 2nd replacement aka a 3rd coffee table…

You can also skip white glove delivery because the workers are not even wearing gloves and leave marks everywhere, damage furniture and can’t even follow the assembly instructions with the precise measurements, they just eye ball it and leave

You’d think Herman Miller would have some kind of QC at $3000+tax a coffee table. They apparently don’t.

Will update when there is a resolution

I love Herman Miller chairs, though I tried many other brands only this suits my back. I can sit for hours together with least stress though they are expensive.

I ordered two chairs from Herman Miller, both Embody models (one Gaming, one standard).

The Gaming version was fine, but I preferred the standard Embody. Unfortunately, the standard Embody arrived defective.

I had previously seen and tested this chair in-store, so I knew how it was supposed to feel and function. I even sent the seller a video clearly showing the defects, yet they initially pushed back instead of acknowledging the issue.

After some back and forth, they agreed to replace the defective chair. However, the replacement they sent was also defective and appeared to be a used product rather than new.

They acknowledged this second mistake, apologized, and promised to:

* collect the incorrect item
* send a proper replacement

After that, they completely stopped responding to my emails and never followed through.

I have now been waiting for months without a resolution, stuck with a defective product. This is completely unacceptable, especially for a premium product in the ~€1,500 range.

In short
* Defective product (twice)
* Tried to dismiss clear evidence (video proof)
* Poor quality control
* Broken replacement promise
* No customer support / no response

Very disappointing experience. I cannot recommend buying from them.

Après avoir visité le Showroom parisien j’ai passé ma commande pour une siège Embody gamer. Problème : un des accoudoirs fait du bruit quand on pose son avant bras. Je demande une intervention SAV. On m’envoie des photos pour que je démonte l’accoudoir et répare moi même le fauteuil.

I have owned three Herman Miller chairs in my working life and also used them in some workplaces. With some variation amongst models, I've always liked the chairs. So when I did have an issue with one, I was shocked to find out how bad the service was. I have not experienced this with any other premium brand and my purchase was for a 3000 + chair. My first attempt to reach out (with a reasonable question not answered by their FAQ) got no response, the second attempt received an irrelevant 'template' reply and when I asked (politely) for an actual answer, I got a rude response saying that if I didn't understand their instruction manual, sell the chair and get another. It's completely put me off them. But as a developer and with a growing company, I do need high-quality chairs so now I am looking into more contemporary companies - Steelcase etc. But genuine question - why would a company with their professed values have such horrible, hostile customer service? I think I know why. They only want enterprise customers - huge firms buying large numbers of chairs. But why not state this outright and avoid small business people or office chair geeks the hell of having to deal with Herman Miller service?

I purchased a $2,000 desk chair from them. FedEx delivered it to the wrong address and the photo proof was entirely not our building. I provided significant photo evidence showing the comparison and immediately opened the case with FedEx and notified Herman Miller. When FedEx closed the case, they shared no information about what occurred and just said to contact the shipper. I reached out by phone and email to discuss. On the phone they were cordial and said they’d research further. I get an email about an hour or so later from a different associate telling me that they see in tracking the chair was delivered (again to a place that looks NOTHING like my building) and if I have still not located it “to contact local authorities.” How are they not holding FedEx responsible on their end?! Also why do they ship expensive items without any signature confirmation. I wish I looked at TrustPilot before ordering from here. I’ve always thought this to be an extremely reputable company, but now I am out almost $2,000. This is a horrendous experience. I am at a loss for words and will be going through my credit card company now to reopen the investigation.

I had a terrible experience with condescending ableist vendors, and when I emailed Herman miller about it got 0 response.
After I followed up I got an email: what exactly is your question about our product?
When I answered it was a complaint about the service they replied they are not responsible for their suppliers, and if I wanted to complaint I could do so at their suppliers.
(one refused to talk to me and only spoke to my male companion, and one implied that wheelchair uses wouldn't work and therefore couldn't afford a chair)

This has put me off buying the chair in general, I'll gladly spend that 2500 euros on a brand that has any form of customer service!

Schlechter Kundenservice. Reagieren nicht auf Garantieanfragen für meinen kaputten Schreibtisch.

I ordered a chair directly from the manufacturer's website. I received no information about delays in delivery. I was offered the option to cancel the order. At the time of cancellation, they claimed to have shipped the package. However, more than a week later, I still haven't received it. The customer service is terrible. They don't communicate anything and don't offer any compensation.

J’ai passé commande d’un bureau auprès de Herman Miller en novembre 2025. Depuis, l’expérience a été catastrophique du début à la fin.
D’abord, le plateau de 160 cm a été déclaré “introuvable” pendant plusieurs semaines. Une fois le colis finalement expédié, le plateau reçu présentait un défaut de fabrication. Herman Miller a alors procédé à un remplacement… mais le second plateau était lui aussi abîmé, alors même que l’emballage était intact.
Cela fait maintenant près de trois mois que je suis dans l’impossibilité de monter un bureau parfaitement payé, malgré de multiples relances, échanges et pertes de temps. Pour une marque qui se veut premium, c’est incompréhensible.
Le service client reste courtois, certes, mais les solutions tardent, les problèmes se répètent, et aucune initiative commerciale n’a été proposée malgré un préjudice évident (absence totale de bureau depuis novembre, temps passé, organisation contrariée).
J’attends désormais un remboursement intégral rapide, et un geste commercial serait selon moi le minimum au vu de la situation.