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Hercules Gazebo® UK Anmeldelser 

565
•
TrustScore 5 ud af 5

4,8

Havemøbelforretning
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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fantastic comms and advice (via FB Messenger) before purchasing Gazebo. Product quality is first rate. It has been setup in my garden for 10 days now and provides both shade from the sun and cover fo... Se mere

Bedømt til 5 ud af 5 stjerner

Absolutely first class service from these guys. I messaged asking for delivery lead times and got an instant response from an actual person.... Yes a human being responded straight away, this along wi... Se mere

Bedømt til 5 ud af 5 stjerner

i have purchased several gazebo products over the years [ i use as hot tub shelters] and two hercules 'heavy weight' gazebos in the last 5 yeras with a cuple of replacement tops. i have left system u... Se mere

Bedømt til 5 ud af 5 stjerner

I can recommend Hercules Gazebos, from placing the order through to delivery there was great communication. The gazebo itself is very well made, far superior fabric to other i have purchased previ... Se mere

Virksomhedsoplysninger

  1. Havemøbelforretning

Skrevet af virksomheden

Hercules Outdoors Ltd is the UK’s Number 1 gazebo supplier. Hercules Outdoors has been trading since 2010 and has seen a steady year on year sales growth, with over 50,000 gazebos sold to date to thousands of satisfied customers. Some of our more well known customers include, BBC, Channel 4, Manchester United, Manchester City along with several City councils and schools. We stock the largest colour range of gazebos in the UK from our 20,000sqft warehouse. All of our commercial grade designed Hercules Gazebo® structures are built with the user in mind. We also stock a wide range of other outdoor related products all under the Hercules Outdoors brand name.

Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

565 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 33 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,8

Alle anmeldelser

(565)

68 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Gazebo arrived very quickly

Our gazebo arrived very quickly, although it was in 2 packages, one each day. All in great condition. I already know how easy these are to put up, as I’ve had experience using them at a market stall in my home town. Excellent value and I am really impressed with the sturdiness of these gazebos. Looking forward to a few BBQ’s in the summer.

20. maj 2024
Bedømt til 5 ud af 5 stjerner

Good and helpful service

Good and helpful service. Couldn't find what we needed but after 1 email was quickly given link to what was needed. Quicker delivery time. All in all was quick and efficient.

23. april 2024
Bedømt til 1 ud af 5 stjerner

Guarantee not worth a penny

Bought a gazebo from them in August last year. Used it for the first time last weekend, May bank holiday, and it broke when setting it up.
The frame broke in 5 places, all at the joins in the crossmembers.
I sent photos and they admitted it was a manufacturers defect, as the damage was all at the same points in the frame.
They offered me a new frame which I initially accepted, then I refused as I was concerned the same thing would happen.
I also informed them the roof was damaged when the frame collapsed.
They then told me the roof had been damaged from the frame blowing over, which wasn't true, and they refused liability after accepting liability.
This tells you everything you need to know about this company.
Don't buy from them.
Their guarantee isn't worth a penny.
I'm now going to have to go through the small claims court.

21. august 2023
Hercules Gazebo® UK-logo

Besvarelse fra Hercules Gazebo® UK

We have been selling our Hercules Gazebos for the past 14 years and not once has a gazebo steel frame ever snapped in multiple places on first time erecting as this should not be possible.

You advised the steel frame snapped in 5 places while erecting for the first time after having it for 9 months which we were skeptical. We did decide to honour a new frame even though we knew the damage was done whilst in your ownership especially at a time we had had very strong winds, but out of goodwill we decided to help on this occasion.

Therefore we accepted your claim that the gazebo was damaged due to a defect based on the initial photos you shared. Unfortunately you neglected to provide the rest of the photos which clearly showed damaged sustained to the gazebo that was caused by external factors which was not the fault of the gazebo as we were initially lead to believe.

We would not have accepted a claim for a defective gazebo initially if we had been provided with the full extent of the damage to begin with.

Our thousands of positive feedback both on here, Google, eBay etc gives a true indication of our company and products sold.

Bedømt til 5 ud af 5 stjerner

The service was amazing

The service was amazing. I wanted a dark grey roof cover for my gazebo ir was out of stock online, I phoned them. They found one in their warehouse. It delivered the next day.. absolutely amazing service…

22. april 2024
Bedømt til 5 ud af 5 stjerner

Shipped quickly & efficiently

Shipped quickly & efficiently. This is my second gazebo from hercules, the first is still going strong after 4 years of cornish wind, i just wanted the option of a slightly lighter one as well.

21. marts 2024
Bedømt til 5 ud af 5 stjerner

This is our third gazebo from Hercules

This is our third gazebo from Hercules
They are well made, strong and stand up very well to winds.
We use these for fundraising events for a dog rescue. When set up in a field, we never worry about the gazebos being damaged by winds, even when others around us are flapping around. Even with sides attached to ours.
Really recommend these.

27. marts 2024

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