So far, so good. I have combed the internet several times looking for a service like this but when I found HeptaPay, I was so grateful. I have used it three times and I have not been disappointed. It’... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Before trying new fintech app I spend time checking previous reviews. I decided to give HeptaPay a try, was a little bit confused when the receiver did not get the money directly. Then I contacted He... Se mere
Virksomheden har svaret
It took four tries for me to complete my transaction but that reflects a blend of my errors, my bank's fraud protections, and the need to harmonize with the team at HeptaPay. When I encountered issues... Se mere
Virksomheden har svaret
I registerd with HeptaPay , I tried three times to send money to m pesa but it failed. I put the correct card details but it dont work. I wrote a e mail and get a answer on Sunday in less than two hou... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Mobile Money-agent
- Betalingskortbehandling
- Valutaveksling
- Postanvisningstjeneste
- Pengeoverførselsbureau
- Finansiel tjeneste uden banklicens
Skrevet af virksomheden
HeptaPay is an Online Agent for Mobile Money in East Africa. We allow customers to transfer money from their debit or credit cards into MTN MoMo, Airtel Money, and M-PESA in Kenya, Rwanda, Uganda, and the Democratic Republic of Congo (DRC). We also allow customers to pay businesses directly to their Safaricom M-PESA Buy Goods Till Numbers in Kenya, or MTN MoMo Pay Codes in Rwanda. A customer is not required to sign up with HeptaPay in order to transact. HeptaPay accepts payment via Visa, Mastercard, or American Express debit cards from anywhere in the world.
Kontaktoplysninger
Applewood Adams, Adams Arcade, Ngong Rd, 00200, Nairobi, Kenya
- +254114558252
- support@heptapay.com
- heptapay.com
4,2
God
252 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
kindly release my funds or cancel am…
kindly release my funds or cancel am not here to go back and forth with bruised egos I don't know you don't know me pls
1. juni 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
You are not the sender of any transaction on our platform. You are a recipient flagged for attempting to receive funds using multiple fraudulent card details.
We do not release funds to individuals involved in suspicious activity, and we take fraud prevention very seriously to protect our users.
If you believe there has been an error, you are welcome to contact our support team through the proper channels.
Transaction time takes too long.Is…
Transaction time takes too long.Is there any difference of transaction to be completed during daytime or night time?
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
First-time transactions may take a few hours as it goes through additional verification for security reasons. However, once you're verified, subsequent transactions are typically processed instantly, regardless of the time of day. We appreciate your patience and understanding as we work to keep the platform safe and efficient for everyone.
Besvarelse fra HeptaPay
Thanks for your feedback! We're glad you’re enjoying the seamless currency conversion and the overall convenience.
Excellent than ever!
Hey,since day one you've never disappointed me all things are smooth ❣️ in the blink like of the eyes all things are done
22. maj 2025
Besvarelse fra HeptaPay
Thank you! We're so glad to hear everything’s been smooth from day one. Your support means everything to us.
Besvarelse fra HeptaPay
Thanks so much for the kind words! We're happy to hear you're enjoying the speed and simplicity of HeptaPay. We appreciate your support!
At first I there was a deduction from…
At first I there was a deduction from the card that I can't tell if it was refunded, but from there on,I did a few transactions with hepta and the service was superb, very quick dispersement of cash through the mpesa accounts I sent money to. I will give the a five star rating just because of the excellent support team service and quick money payment system they have. Improvement can still be made on the payment gateway to avoid unnecessary errors
6. maj 2025
Besvarelse fra HeptaPay
Thank you for your thoughtful review! We're glad to hear the service has been superb and that our support team met your expectations. We appreciate your 5-star rating and your feedback on improving our system.
very fast and easy to use
very fast and easy to use. also the transaction pricing is affordable
9. maj 2025
Besvarelse fra HeptaPay
Thanks for the great feedback! We're glad you found HeptaPay fast, easy, and affordable. That’s exactly what we aim for!
5-Star Review for HeptaPay
5-Star Review for HeptaPay
I want to take a moment to sincerely appreciate the outstanding service I’ve experienced with HeptaPay. Your platform has always stood out for its reliability, efficiency, and simplicity. It has made financial transactions easier and more secure, and I’ve always felt confident using it. You’ve built something truly valuable, and it hasn’t gone unnoticed.
At the moment, I see that your services are temporarily unavailable. I understand that technical challenges can arise in any great system, and I trust that you’re working hard behind the scenes to bring everything back even stronger.
Please know that many of us are standing with you during this time. We believe in your vision and in the quality of what you’ve built. Your work matters, and you’ve already proven your excellence through consistent service.
Take your time to fix what needs fixing—because we’re not going anywhere. We’re here, waiting patiently, and cheering you on. We trust you, we believe in you, and we can’t wait to use HeptaPay again soon.
Keep pushing forward, keep innovating, and never forget the impact you’re making.
With trust and appreciation,
A loyal and hopeful customer
1. april 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
Thank you so much for this heartfelt and encouraging message. Your words mean the world to us especially during moments of downtime. We have now restored service. We’re honored to have customers like you and this encourages us to keep our services going forever.
Quick and effecient
8. april 2025
Besvarelse fra HeptaPay
Thanks for the kind words! We're glad we could serve you quickly and efficiently. We look forward to helping you again!
Of course
Of course, yes I was greatly disappointed with my first service with you but now I'm happy to tell you that you served me perfectly and more interestingly
17. april 2025
Besvarelse fra HeptaPay
Thank you so much for the update. It means a lot to hear that things turned around and you had a great experience with us!
Well a first transaction woeled well
Well a first transaction woeled well . Two other heptapay didn't collect the money and was returned to my account . It sad as the people needed uegen some money for Easter but it never came into the account
18. april 2025
Besvarelse fra HeptaPay
Hi, we're really sorry the delay in transactions especially at such a crucial time for you. Please share the other transaction details with our support team so we can help resolve this quickly.
Deeply Disappointed – Poor Service & Lack of Transparency
I had a deeply frustrating experience with HeptaPay. I made a transaction (Transaction Reference #: HP-041425681D) that was cancelled and refunded without any prior notice or proper explanation. I was later told it was due to "fraud concerns"—a vague and alarming reason to give without any clear evidence or elaboration.
Despite being informed of a refund, it has been days and the money has not reflected in my account. I have sent multiple emails requesting proof of refund and further clarification, but there has been no response. This lack of communication and accountability is completely unacceptable for a financial service provider.
If HeptaPay values its users, then transparency, timely communication, and respectful customer service should be non-negotiable. Until I receive proper documentation and my money is returned, I cannot recommend this platform to anyone.
Sincerely,
Esnart Chiwanda
14. april 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
Hi Esnart,
We understand your frustration. HeptaPay has zero tolerance for fraud. As outlined in our Terms and Conditions, we reserve the right to cancel and refund transactions flagged as high-risk. The refund for your transaction was processed, and we recommend following up with your financial institution for confirmation.
Besvarelse fra HeptaPay
Hello,
Your transaction was completed on 17 Mar 2025 at 05:41:59 to EMAKPOR JEFFREY EFEMENA (250795839056). Is there anything else we can help you with?
Everything is good except the service…
Everything is good except the service is down sometimes.
6. marts 2025
Besvarelse fra HeptaPay
Thank you for your feedback. We're glad you're enjoying the platform and are continuously working to improve reliability. We appreciate your patience during occasional downtimes.
Besvarelse fra HeptaPay
Thank you! We're thrilled to hear that!
I have had a good experience with this…
I have had a good experience with this merchant. But please ensure that you at least respond to emails sent when inquiring for something because it keeps us updated on things we would like to be addressed to.
18. februar 2025
Besvarelse fra HeptaPay
Thank you for the kind words and valuable feedback. We’re glad you’ve had a good experience, and we take your point on communication seriously – we’re working to improve our customer service.
Besvarelse fra HeptaPay
Thank you! We're glad you found the service fast and affordable – that's exactly what we aim for!
Shocking service
Shocking service, no email response, and no ohine number, have kept our money needed for medication. A second transaction was then done, using my wifes details and the money also didnt show in the airtel account. This time the excuse was we dont know the email address, however this is not true, we have even provided the transaction report from our bank.. They are doing their best to keep peoples money. Tip : use Resolut
17. februar 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
Dear Paul de Beer,
You have transacted with us over a dozen times in the last one week. With each transaction, our service has been shockingly good to you!
In your latest transaction, by your own admission, you entered the wrong phone number. This is despite us adding your phone number to our whitelist to allow you to verify details before proceeding.
As such, as we explained to you on email barely moments after your transaction was completed, we do not have your money. Your funds were sent to the phone number you entered while transacting, and, regrettably, the funds were already consumed by the time of your report.
I sent the money but it was not…
I sent the money but it was not received 6 days have passed and I have not received a response from the support service. transaction number HP-020925EFBA
10. februar 2025
Uopfordret anmeldelse
Besvarelse fra HeptaPay
Hello. We have communicated with the sender on the status of this transaction.
Besvarelse fra HeptaPay
Thank you for the positive feedback.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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