The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... Se mere
Virksomheden har svaret
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... Se mere
Virksomheden har svaret
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Kontaktoplysninger
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, Storbritannien
- +443303309523
- info@helpmefix.io
- helpmefix.io
3,8
God
87 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
Great service, very quick, helpful and couldn’t be more convenient!
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for sharing your experience, Megan! We're so pleased that Help me Fix was quick, helpful, and convenient for you. We’re here whenever you need us!
Very helpful
9. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for rating us! We are pleased to hear that you found Help me Fix helpful.
Besvarelse fra Help me Fix
Thanks for sharing your experience, James. It's great to hear that the Help me Fix engineer was helpful.
Very helpful told me what to do with…
Very helpful told me what to do with great guidence to get the issue resolved
4. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you so much for your feedback, Darrcy! At Help me Fix, we always aim to provide clear, step-by-step solutions to make repairs as smooth as possible.
Excellent support
30. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your 5-star rating, Manoj!
The problem was quickly investigated…
The problem was quickly investigated and defined.
25. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your review, Gregory! We're always here to provide efficient solutions whenever you need us!
Super quick, professional response
Super quick response and thorough evaluation of the issue. Thank you
22. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
We appreciate your kind words, Emma! Help me Fix is committed to providing fast responses and thorough assessments to keep things running smoothly for you.
Very efficient
Very efficient, the engineers are very helpful and will quickly understand your problem and provide the correct solutions
22. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for sharing, Sam! It’s great to hear our engineers provided efficient support and solutions. Help me Fix is always here to assist with quick and accurate help.
Besvarelse fra Help me Fix
Thanks for sharing your experience, Ebenezer. It's great to hear that the Help me Fix engineer was helpful.
I reported the problem to fixflow and…
I reported the problem to fixflow and they sent a link to connect to an engineer quickly. The engineer was very helpful with the video link and by showing him the leak he was able to identify the problem and order parts which are being fitted today I believe
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you so much for your 5-star review, Venesha! We're delighted to hear that your experience with Help me Fix was seamless. We're glad we could assist in resolving your problem efficiently, and we appreciate your feedback!
Paul was so helpful
Paul was so helpful, reassuring and patient, it was very appreciated
17. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind feedback, Julia! At Help me Fix, we always aim to make things easier for you and we're here whenever you need us again.
The platform is easy to use and the…
The platform is easy to use and the engineer was brilliant.
16. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
We appreciate your feedback, Ioana Maria! It's great to know that you found the platform easy to use and that our engineer met your expectations. Help me Fix is designed to make things as smooth as possible for you.
Lovely man and tried to help em fix it…
Lovely man and tried to help em fix it myself first but the filter was jammed so he quickly got me the help needed and a visit organised
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind words, Shanice! We're glad to hear that our engineer was able to help you effectively. At Help me Fix, we always try to guide you through a self-fix first to save you time and effort.
The engineer was friendly and very…
The engineer was friendly and very helpful. Identified the issue quickly and gave an easy fix.
12. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thanks for your feedback, Chloe! Quick identification and providing an easy fix are what we aim for at Help me Fix. We're happy we could make the process smooth for you!
Good experience, helpful to find out problem.
Great experience, it was helpful for me to find problem and solution.
10. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you so much for your kind review, Bijju! We're delighted to hear that Help me Fix engineer was able to assist you in finding the problem and solution quickly. We always strive to provide the best possible service, so if there's anything we can do to improve your experience further or enhance our service, please let us know. Your feedback is invaluable to us, and we'd love to work towards earning that 5-star rating from you!
He was very good with the video call
He was very good with the video call. He was able to see the problem with the toilet. And very helpful.
9. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you so much for your feedback, Kwame! We're glad to hear that you found the video call helpful and that we were able to assist with the toilet issue. At Help me Fix, we're always striving to improve our service. We'd love to know what we can do to earn that fifth star from you!
Thank you so much
1. september 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
You're very welcome, Cherry! We're so glad we could assist you.
Video chat was easy to use just the…
Video chat was easy to use just the change in camera from front to back wasn't always the quickest.
The engineer understood the problem and realised it was an emergency and ensured that my issue was sent promptly to the people concerned.
31. august 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your feedback, Kerry! We're glad to hear that you found the Help me Fix video chat easy to use and that our engineer was able to quickly understand and escalate your issue.
Besvarelse fra Help me Fix
Thank you for the 5-star review! We're thrilled to hear that you found Help me Fix easy to use and that our quick responses met your expectations.
We still have not had our toilet fixed…
We still have not had our toilet fixed and no communication from anyone after the initial video call
17. august 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Hi Val, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.