The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solut... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. T... Se mere
Virksomheden har svaret
Our stay at a holiday flat in Norwich was ruined when we found that the gas boiler had failed and there was no heating or hot water. After two days we were connected to Help me Fix. We couln't hear th... Se mere
Virksomheden har svaret
Extremely fast service, it was 8pm on a Sunday and they called me basically the same minute I reported the issue! Had an engineer named Stephen who was very friendly and very helpful, explained what h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Help me Fix is a comprehensive repair diagnostic and triage solution that uses advanced AI and video technology. Designed to improve service quality, reduce costs and enhance maintenance management, it’s ideal for a range of industries looking to optimise repair workflows and improve operational efficiency. From AI Diagnostics to Video Triage, Help me Fix provides a complete solution for repair diagnostics and soft-fix using our stack of AI, Apps and Network Engineers. Help me Fix can improve service to your tenants, save you time and cut back on maintenance costs. The whole service is built around improving tenant experience, which in turn improves tenancy-length, payment of rent on time and reduces the headaches of the day-to-day management of your properties.
Kontaktoplysninger
Suite 110, 186 St. Albans Road, WD24 4AS, Watford, Storbritannien
- +443303309523
- info@helpmefix.io
- helpmefix.io
3,8
God
87 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very efficient
Very efficient. Reported the fault on a Saturday and was speaking to someone with 10 minutes.
14. december 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind feedback, Graham! We’re so glad to hear you had a smooth experience with Help me Fix.
Excellent
Excellent! The engineer was very responsive and helpful.
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
We’re thrilled to hear you had such a positive experience with Help me Fix! Our engineers strive to be as helpful and responsive as possible, and it’s fantastic to know we met your expectations. Thank you for taking the time to share your feedback!
I have still not gotten serviced for…
I have still not gotten serviced for the reason I called. I’m still without hot water and heat when it’s winter, so I’m inconvenienced and not pleased with how an ‘urgent’ request is not as important to you guys.
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Hi Dorcas, we are the video triage solution, not the repair technician who attended or the person that instructed them. If you were happy with your experience with the software and the remote engineer we would be grateful if you could adjust the review. Thanks. Ettan, Help me Fix
So fantastic
So fantastic! The advice given and manner in which it was given stooped my anxiety about a flood and meant I could go to work and not be stressed. Simon could not have been more helpful. Thank you!
30. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind words about Help me Fix, Zoe! We're so glad we could ease your worries about the flood and provide you with peace of mind. It's great to hear that Simon was able to assist you so well - it’s what we aim for!
Quick and efficient, very kind
The boiler broke down in the coldest moment possible. We had no heating and no hot water. The engineer on the video call was very kind, understanding and professional. He helped trying to find a solution and when that required to send another engineer to manually fix the boiler, he prioritised the call. Problem was solved the same night. Thanks for your prompt action.
22. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for taking the time to share your story, Giorgia! We’re so happy to hear that Help me Fix could provide quick and caring support during such a difficult time. It’s our priority to ensure problems like yours are addressed promptly. Stay warm and take care!
The engineer was extremely helpful and…
The engineer was extremely helpful and able to help diagnose the problem which will hopefully expedite it being fixed.
23. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for sharing your experience, Elizabeth! We’re so glad Help me Fix could connect you with a helpful engineer who got straight to diagnosing the issue. We hope everything is resolved swiftly and appreciate your feedback.
Amazing
Amazing. Was nice to have someone there to show you what to do when it was out of hours and you're in a panic.
I recommend this service to everyone.
21. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind words, Elektra! We’re thrilled to hear that Help me Fix was there for you when you needed it most. It’s great to know we could provide the guidance you needed during such a stressful time. We truly appreciate your recommendation!
Besvarelse fra Help me Fix
It's great to hear we could connect with you right away. At Help me Fix, we're focused on giving you the support you need, just when you need it.
Absolutely brilliant
Absolutely brilliant - quick and helpful when we were in a fix
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Glad we could jump in quickly and lend a hand when you needed it most. Help me Fix is here to make those tricky moments easier.
Very helpful
The engineer provided very helpful step by step instructions on what to do.
9. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
We're so pleased our engineer could provide clear, step-by-step guidance to get things sorted. Thanks for trusting Help me Fix to assist you!
Experienced specialist - clear and patient
Experienced specialist who was very patient and clear at explaining the problem and solution.
5. november 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thanks for the kind words, Zach! We're pleased to hear that the Help me Fix engineer was able to clearly walk you through the issue during the video triage call.
Besvarelse fra Help me Fix
Thank you for sharing your experience, Mofreh! It’s great to know that Help me Fix could support you through the video triage.
The fix was v quick
The fix was v quick. The service engineer was knowledgeable of the issue and helped solved to fix it quickly through online call.
30. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thanks for sharing your experience! We’re glad the Help me Fix engineer could diagnose and guide you quickly through the solution over the video call.
Friendly and helpful considering it was…
Friendly and helpful considering it was 6:30 am. I was not expecting a video call as it was the first time using the service but very useful tool
31. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
We appreciate your feedback! It’s great to hear that Help me Fix could assist you at 6:30 am and that the video call came in handy. We’re here whenever you need us.
Prompt service and I was provided easy…
Prompt service and I was provided easy to follow template to resolve the issue
26. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind words, Grace! We're pleased to know Help me Fix provided you with the prompt service and clear guidance you needed to resolve the issue smoothly.
Quick and easy
Quick, easy and concise. Easy questions to answer and instructions to follow.
23. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for the fantastic review, Daniel! We’re so pleased to hear that Help me Fix made the process quick and easy for you.
Great and fast experience.
The engineer was fantastic. He talked me through fixing our boiler in a clear manner, making sure everything was done safely. Now it works, whole process took about 15 mins. Helpful and educational. Thanks!
21. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for the fantastic review, Glenn! We're thrilled to hear that your experience with Help me Fix was both helpful and educational. Our goal is always to ensure repairs are done safely and efficiently.
The gentleman was great on the phone
The gentleman was great on the phone, he asked detailed questions about the problem then arranged an engineer for the next day. I think it is a good idea to provide as detailed information as possible so that they can better prepare for it.
20. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you so much for your feedback, Balázs! We're glad to hear you had a positive experience with the Help me Fix service.
Robert was most helpful and patient…
Robert was most helpful and patient especially as I managed to disconnect the call twice.
He talked me through how to disconnect the lights but leave power to my TVs etc and messaged me later to check all was ok
14. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thank you for your kind feedback, Kim! We’re pleased to hear that Robert was able to assist you with patience and care. At Help me Fix, we aim to provide clear and helpful guidance in every interaction. We’re always here to help if you need anything further.
The VDO called for investigation was…
The VDO called for investigation was great and saves our time for travel and was very fast response.
11. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Help me Fix
Thanks for the great feedback, Janejira! We’re glad the Help me Fix video investigation saved you time and provided a fast response. We're always ready to assist!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.