HealthEquity Anmeldelser 

I wish I could give this company 0 stars. Please stay away from this company!! I have been trying to close my account for over a month but it has been impossible!! I call every week to get an update and they give me different information. I was offered a passkey which I never received, then linked my account to my bank and now it’s a totally different story . They are still charging me the maintenance fee. I have involved the BBB and following their steps for a resolution but this company is a SCAM. Horrible experience!!! Stay away from this company and do your research if offered by your employer.

Health Equity is the worst. I needed to sign on to my account tonight. Spent the last hour trying to set a passkey due to some new security requirement. I still can't log in to my account. What's wrong with logging in from my home computer with a secured computer and a secured internet connection? I will expire this account as soon as possible.

We received a request about providing receipts related to our FSA account.
We uploaded everything, but keep receiving requests for more paperwork.
We had similar FSA accounts practically throughout our whole working part of life.
Never anything like that with other providers.
Their app stops working at some point, when try to upload paperwork.
Secure email sends an automated replay about privacy and all kind of rules unrelated to the matter.
Representatives have no idea what they are talking about most of the time.
Fax which was sent by doctors office and confirmed was lost and we had to ask the again to resend it.
Absolutely horrible experience and lots of precious time wasted ( in our 70 s and still working !)
Warning to everyone:
do not do business with this company, if possible for you.

Unfortunately, the customer service provided by HealthEquity has been extremely poor. The representatives I have interacted with have demonstrated limited knowledge, and resolving even basic issues has been unnecessarily difficult.

Consistently difficult to access account which you have to do often because you are constantly getting notified that a legit charged needs verified. Often the same charge several times. It is a tactic to discourage usage. I am not a user, but my wife is through a retirement benefit from my previous employer. Not really much of a benefit if you can't use it.

I’ve had a HealthEquity account for years with my previous employer and let the balance stay in the account while I was in between jobs. When my new employer made the switch to health equity, I made several calls to activate my new card and tried to do a consolidation of accounts. Not only did the customer service rep say that was not allowed, they said in no other uncertain terms could I transfer my funds into another provider … which is contradictory to their own published policies. Annoyed with their reps inability and clear lack of knowledge, I immediately opened a Fidelity HSA and put a full account transfer request to in.

I used this company for years for my HSA accounts. Recently I went to switch investment choices and it was literally impossible to do. I spent hours on the phone and online trying to do a simple transaction it was not possible. I've transferred all my money to Fidelity. Do not use these people.

They argue with me every single time I put in a reimbursement request and I think it is because they don’t want to cover it and they want to hold on to the money that’s mine!

Horrible, the claims dept do not know what they are doing. They constantly denied my claims and states what I need to send it in. So I send in what new documentation that they need and they deny it again and again and again. I ordered glasses online and they say I need a receipt, so I provided a receipt and they want itemized items and how much I owe the eyeglass company. I'm like huh, I just ordered glasses online and used my personal debit card to pay for them, WHAT ARE YALL TALKING ABOUT?????!!!!

Has to be the worst website (and app) I have ever used. No uability testing. The login process with a Passkey is do corrupted and does not work many times. NON intuitive. Fire designers and developers. It really is an embarrassment. Cannot login from overseas even with a VPN.
i will be moving my large portfoilio . Obvious management does not care.. its been this way for years..

Account access procedures are horrible. Still can't access the money in my HSA account. They tried forcing me to reconfigure my phone to suit them and their system!

terrible access issues, since they went to the mandated passkey account login. They are also a challenge to get a hold of over the phone

Had an HSA with them. They then began demanding that I set up a freaking samsung microsoft PASSCODE just to log back in to my OWN ACCOUNT. Beyond evil privacy violation. No alternatives. Avoid at all costs not worth it.

It’s a shame that I have to even give them a single star at all. I have called four times, two of them someone picked up the phone and then hanged upright away, and the other two I just lost all sense of hopes. They’re getting my money, but I’ve yet to get a card. Then I go to read the reviews and I’m wondering what I he company I’m working for is thinking?! This is the best that Public Storage can do for their employees?

This company is a f@&King joke!! THEY STOLE MY STOKE MY MONEY AND COULD NOT USE MY CARD ANYWHERE!!!!! They need to be prosecuted asap! They are thieves!!!!!

Nice people can't overcome a terrible product

I with all of the other reviews. Even though the wait time to talk to a representative is surprisingly short, they do not know anything about issues you are calling for help, including simple things like setting up your account. Add that to the horrible app they force on you (locks automatically, requires passkeys that cannot be set up and you have a disaster

Mandated passkey on my phone to access my account. Every time I try to access my account I have to set up a passkey again which fails. Once in a blue moon deleting the app and reinstalling will allow me to get into my account but very rare. Have called support to try to correct with no success. I have a fair amount of money in this account that I am not able to manage investing. And I hate that my phone now has a passcode required only by this app that doesn't work for this app!

Had an unauthorized charge on my HSA card. Only option to remove the charge was to cancel the card. A replacement would be sent in 7-10 business days. So I asked them to expedite it and they refused, said that wasn't an option. I asked them "So I'm supposed to go 2 weeks without getting and prescriptions or going to any doctors?" The answer was 'That's correct, or you can charge it to your personal card and file for reimbursement.' Read what others have said about that, short answer is "good luck."

This company is headed for a death-spiral. They have been nothing but a PITA since they acquire our previous provider, Hello Further. The transition was a PITA, and now they've eliminated their web interface and force use of their mobile app only, which is a POS. I called their CS and they said there is nothing they can do, we are stuck with only using the app. We are shopping around for another HSA provider.