A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Se mere
Virksomheden har svaret
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Se mere
Virksomheden har svaret
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Skrevet af virksomheden
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktoplysninger
4,3
Fremragende
22 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered plants was easy
Ordered plants was easy
Unfortunately the delivery let them down due to live plants being thrown over the back gate even though I’d said to come to front door
Rang customer service and they sent out replacements next day and informed me that they are changing their delivery company
Very apologetic excellent customer service
This is the first time this has happened
Plants are always very good quality and a great price
I have ordered more from them
24. juli 2026
Besvarelse fra Hayloft
Good morning
Thank you so much for your lovely and understanding review. We’re really sorry that your first delivery didn’t arrive as it should, but we’re delighted that our customer service team was able to put things right quickly and get your replacement plants out to you.
We truly appreciate your kind words about the quality and value of our plants, and it means a lot that you’ve chosen to order from us again. Thank you for your continued support! 🌿💚
Kind regards Melanie
Phlox plants
We were disappointed when the plants arrived they looked very sad but I potted them up gave them a good drink they look a lot better now fingers X
3. september 2026
Besvarelse fra Hayloft
We really hope the plants perk up and settle in nicely.
If you require replacements please do contact us in customer care
Kindest regards
Melanie
The plant arrived in really good…
The plant arrived in really good condition - a bit thirsty but looks great
5. september 2026
Besvarelse fra Hayloft
Thanks so much! Glad to hear it arrived safely and is looking great
Kind regards
Melanie
Besvarelse fra Hayloft
We’re delighted to hear your plants arrived in great condition and are thriving!
Kind regards
Melanie
Easy to use website
Easy to use website, big choice of plants to choose from and the product i ordered came well packaged in good condition.
5. september 2026
Besvarelse fra Hayloft
We’re delighted you found our website easy to use and that your plants arrived safely and in great condition.
Kind regards
Melanie
Lovely healthy plants
Although the delivery was longer than anticipated it was worth it. Plants well packed and healthy. Looking forward to next year to see them bloom.
5. september 2026
Besvarelse fra Hayloft
We’re delighted the plants arrived healthy and well packed. We hope you enjoy seeing them bloom next year!
Kind regards
Melanie
Delivered on time
Delivered on time
Plants.in good condition
The only thing is
The last two plants I received
You sent me two the same
Should have been one of those
And one other
Please check my order
26. august 2026
Besvarelse fra Hayloft
We are glad the delivery was on time and the plants arrived in good condition. Please call us at customer care to discuss your order
01386 562999 we will be more than happy to rectify any issues
Kindest regards
Melanie
Besvarelse fra Hayloft
Thank you so much! So glad you loved the plants and the value!
Kind regards
Melanie
Plants delivered as promised
Plants delivered as promised. Look in great condition and well packaged.
4. september 2026
Besvarelse fra Hayloft
Thank you! We’re delighted to hear the plants arrived safely and in great condition.
Kind regards
Melanie
Plants a good size and seem very…
Plants a good size and seem very healthy. Well packaged with each plant being well secured.
5. september 2026
Besvarelse fra Hayloft
Thank you for your lovely feedback! We’re so pleased you’re happy with the plants and packaging.
Kind regards
Melanie
Plants in very good condition
Plants in very good condition. Well package. Took a lot longer to to arrive than I had expected.
5. september 2026
Besvarelse fra Hayloft
Glad to hear the plants arrived in very good condition and were well packaged.
Sorry for the delay in delivery, and we appreciate your patience.
Kind regards
Melanie
Hydrangea paniculata Grounbreaker Ruby
Delighted with the hydrangea plants that arrived beautifully packaged and in excellent health. I'm looking forward to floriferous plants next year.
4. september 2026
Besvarelse fra Hayloft
Thank you so much for your lovely feedback. We’re delighted to hear your hydrangeas arrived healthy and beautifully packaged. We hope they reward you with a wonderful display of flowers next year
Kindest regards
Melanie
Good quality plants, well packaged
I ordered several different sets of plants and bulbs. The order was delivered in several different packages. The plants were all a decent size and healthy and the careful packaging meant they arrived in good condition. Hayloft do supply sensible sized plants, rather than the puny half dead plants I have received from other companies. I’ll order from them again with confidence.
5. september 2026
Besvarelse fra Hayloft
We’re delighted your plants arrived healthy and in good condition. We really appreciate your support and look forward to your next order!
Kindest regards
Melanie
We received 5 lovely healthy plants one…
We received 5 lovely healthy plants one that was really struggling and may or may not make it when we plant it out .
4. september 2026
Besvarelse fra Hayloft
We’re really pleased to hear that 5 of the plants arrived healthy and looking good. Fingers crossed for the little one that’s struggling — hopefully it will settle in once it’s planted out and make a full recovery. Please call us at customer care if you require a replacement
Kindest regards
Melanie
Besvarelse fra Hayloft
Thank you so much for your positive review
Kind regards
Melanie
As usual
As usual, the plants were well packaged and arrived in good condition. Hayloft are particularly good if looking for items 'out of the ordinary'.
4. september 2026
Besvarelse fra Hayloft
We’re delighted your plants arrived safely and that you enjoy discovering our more unusual finds.
Kind regards
Melanie
A good company to deal with
A good company to deal with. I have been ordering from them for the past 4 years are have never had reason to complain.
4. september 2026
Besvarelse fra Hayloft
Thank you for your kind words and continued support over the past four years. We really appreciate your loyalty
Kind regards
Melanie
Well done Hayloft
Thanks to Hayloft who are replacing plants spoilt by long delivery due to Royal Mail. Spoke to Hayloft who immediately offered to send replacements - just hope these take the quickest way home.
M.C.
12. september 2026
Besvarelse fra Hayloft
Fingers crossed these arrive safely and quickly this time.
We are always here to help with any concerns
Kindest regards
Melanie
Besvarelse fra Hayloft
Hi Michael, thank you for your positive review.
Kind regards
Melanie
Besvarelse fra Hayloft
We’re so glad you enjoyed the service. We look forward to serving you again
Kind regards
Melanie
Dette er Trustpilot
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