A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Se mere
Virksomheden har svaret
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Se mere
Virksomheden har svaret
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Skrevet af virksomheden
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktoplysninger
4,3
Fremragende
22 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Plants were a good size and in…
Plants were a good size and in surprisingly good condition would oderfrom Hayloft again. (considering Royal Mail delivered 2 days later than expected )
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you so much for your lovely feedback. We’re delighted to hear that you were pleased with the size and condition of your plants. We’re also glad they arrived safely despite the Royal Mail delay. We really appreciate your understanding and look forward to welcoming you back to Hayloft again.
Kind Regards
Melanie
Recommend for quality.
Young plants arrived promptly and in excellent health.
Recommend for the quality and ease of ordering. I was kept informed throughout their journey.
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you so much for your lovely review. We’re delighted to hear that your young plants arrived promptly and in excellent health. It’s great to know you found the ordering process easy and appreciated the updates throughout their journey. We hope they thrive and bring you plenty of enjoyment.
Kind Regards
Melanie
Plants are in & settled in well
Plants are in & settled in well. Looking forward to seeing them doing their thing next summer.
The only down side was Royal Mail delivered them 24hrs later than expected & the hydrangea looked a bit sad. It has perked up now with watering & subsequent rain but I do wonder what the plants would have been like had this been during the hotter drier weather?
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you for your feedback. We’re delighted to hear that the plants have settled in well and are already looking forward to seeing them thrive next Summer.
We’re sorry that the delivery was delayed by Royal Mail by 24 hours, and we completely understand your concern regarding the hydrangea arriving looking a little sad. Thankfully, it’s great to hear that it has perked up with some watering and rain.
We always take great care when preparing and dispatching our plants, but unfortunately, once they’re with the courier, delivery times can occasionally be outside of our control. We appreciate your point about how this could have affected the plants during hotter, drier weather, and we’ll certainly keep this in mind when reviewing our delivery arrangements.
Thank you again for your understanding and for taking the time to share your experience. We hope you enjoy watching your plants flourish over the coming season.
Kind Regards
Melanie
The plants arrived beautifully packed…
The plants arrived beautifully packed in perfect condition. There s nothing else to say only
Thank you Hayloft 😊 🙏
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you so much for your lovely feedback 😊. We’re delighted to hear that your plants arrived beautifully packed and in perfect condition. We really appreciate your kind words and your support.
Enjoy your new plants, and thank you again from all of us at Hayloft.
Kind Regards
Melanie
I was very pleased with the Asters they…
I was very pleased with the Asters they were in perfect condition and look as if they will grow to look good too when in flower
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you very much for your lovely feedback. We’re delighted to hear that you were pleased with the Asters and that they arrived in perfect condition. We hope they establish well and provide you with a beautiful display when they come into flower. Thank you again for your kind comments and for choosing us.
Kind Regards
Melanie
Besvarelse fra Hayloft
Good Afternoon
Thank you for this kind review letting us know your order arrived safely and was left in a secure place. Much appreciated.
Kind Regards
Melanie
Great service
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you for your kind feedback. We’re delighted to hear that you were pleased with our service. We truly appreciate your support and look forward to serving you again in the future.
Kind Regards
Melanie
Arrived well packaged considering it…
Arrived well packaged considering it was three decent sized dahlias and courier had box on its side. Once opened, quite a few side shoots were damaged, but on the whole plants are survivable . At least I know next year the tubers will produce new growth from the base , which was the reason I took the chance to buy this variety so late in the season, anyway.
8. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you for your feedback. We’re pleased to hear that the dahlias arrived well packaged and that, despite the box being handled on its side by the courier, the plants are still generally healthy and survivable.
We’re sorry to hear that some of the side shoots were damaged during transit. Unfortunately, plants can sometimes experience movement and damage while being handled by couriers, despite being carefully packed.
As you mentioned, the tubers should produce fresh growth from the base, so we hope they establish well and give you plenty of new growth next season. Thank you for taking a chance on this variety so late in the season, and we hope you enjoy seeing it thrive in the years ahead.
Thank you again for your understanding but any concerns please do contact our Customer Services Team.
Kind Regards
Melanie
Hi unfortunately one of the clematis…
Hi unfortunately one of the clematis has died. Will speak to customer services separately. Thanks
2. september 2026
Besvarelse fra Hayloft
Good Afternoon
Thank you for leaving a review. I’m sorry to hear that one of the Clematis has died. Please do speak to Customer Services, they will be more than happy to assist.
Kind Regards
Melanie
The plug plants arrived
The plug plants arrived, well packed and quite safe but thee plants looked a little frail.
After watering I planted them in small pots and they are looking better and healthier, hopefully that will continue.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your feedback. We’re pleased to hear that your plug plants arrived safely and were well packed. It’s great to know that, after watering and potting them on, they’re already looking healthier.
We hope they continue to thrive and grow into strong, healthy plants. Thank you for giving them the care they need!
Kind regards Melanie
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your kind words! We’re delighted to hear that you’re happy with our service and that your plants consistently arrive healthy. We really appreciate your continued support and look forward to supplying you with more lovely plants in the future!
Kind regards Melanie
Plants delivered on time
Plants delivered on time, plants packed with care and in great condition.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your lovely feedback. We’re delighted to hear that your plants arrived on time, carefully packed and in great condition. We hope they settle in well and bring you plenty of enjoyment in the months ahead!
Kind regards Melanie
Had almost forgotten order. order…
Had almost forgotten about the order but plants in goid condition and planted next fine day.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your feedback! We’re pleased to hear that, although you’d almost forgotten about your order, the plants arrived in good condition, and you were able to get them planted on the next fine day. We hope they settle in well and provide you with a lovely display next year!
Kind regards Melanie
Healthy Grums
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants wouldn’t be dispatched during the hot weather conditions. I received healthy plants second week in September. Although I will not see the beauty of them this season, I look forward to next year’s display.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your lovely feedback. We’re delighted to hear that your three Geums arrived healthy and in good condition. We completely understand your concerns about the hot weather, and we’re pleased that delaying dispatch helped ensure they travelled safely.
Although you may not see their full display this season, we’re sure they’ll reward you with a beautiful show next year. We hope you enjoy watching them grow and flourish!
Kind regards Melanie
You get what you pay for
You get what you pay for.
QUALITY plants and first class service, of all the online sellers of plants and bulbs I recommend HAYLOFT, thank you.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your wonderful review! 🌿 We’re delighted to hear that you’re pleased with the quality of our plants and our service. Your recommendation means a great deal to the Hayloft team. We truly appreciate your support and hope you enjoy your plants for many seasons to come! 🌸
Kind regards Melanie
Poor customer service
I ordered 5 Avalanche Clematis plants way back in June, which I was expecting to receive fairly soon after. I was never told that it would be three months before my order would be delivered. I was eventually given a delivery date of 21st August. This date came and went with no notification or apology to me the customer. I was in touch with Hayloft to ask where my order was and another date was proposed. That date fell in the middle of my week away from home on holiday so it was arranged that delivery would happen when I had returned home, which it did. What struck me most was the complete lack of information. I was the one who had to keep phoning to ask where my plants were. I feel there is a serious lack of customer care. I won't be buying from this company again.
7. september 2026
Besvarelse fra Hayloft
Good morning
Thank you for taking the time to share your experience. We’re genuinely sorry for the delay with your Avalanche Clematis order and, more importantly, for the lack of communication while you were waiting.
We completely understand your frustration. We are sorry that we didn’t keep you properly informed about the changing delivery dates and appreciate that this fell short of the level of customer care we aim to provide.
Your feedback is extremely valuable, and we will be reviewing what happened so we can improve both our communication and delivery process. We’re sorry to hear that this experience has left you feeling that you won’t order from us again, and we hope we can regain your trust in the future. 🌿
Kind regards Melanie
Not a terrible experience however 3 of…
Not a terrible experience however 3 of the penstemon plants were DOA. I was very busy at time, I probably should have notified the company at the time but didn't get around to it.
19. august 2026
Besvarelse fra Hayloft
Good morning
Thank you for taking the time to leave us a review. We’re sorry to hear that three of your Penstemon plants arrived in poor condition. We completely understand that life can get busy, but we would always encourage customers to get in touch if there’s ever a problem, as we’re more than happy to help put things right.
We really appreciate your feedback and hope we can provide you with a better experience next time.
Kind regards Melanie
Besvarelse fra Hayloft
Good morning
Thank you for taking the time to leave this positive review of your experience shopping with us. Happy gardening!
Kind regards Melanie
Ordered plants was easy
Ordered plants was easy
Unfortunately the delivery let them down due to live plants being thrown over the back gate even though I’d said to come to front door
Rang customer service and they sent out replacements next day and informed me that they are changing their delivery company
Very apologetic excellent customer service
This is the first time this has happened
Plants are always very good quality and a great price
I have ordered more from them
24. juli 2026
Besvarelse fra Hayloft
Good morning
Thank you so much for your lovely and understanding review. We’re really sorry that your first delivery didn’t arrive as it should, but we’re delighted that our customer service team was able to put things right quickly and get your replacement plants out to you.
We truly appreciate your kind words about the quality and value of our plants, and it means a lot that you’ve chosen to order from us again. Thank you for your continued support! 🌿💚
Kind regards Melanie
Phlox plants
We were disappointed when the plants arrived they looked very sad but I potted them up gave them a good drink they look a lot better now fingers X
3. september 2026
Besvarelse fra Hayloft
We really hope the plants perk up and settle in nicely.
If you require replacements please do contact us in customer care
Kindest regards
Melanie
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.