A very efficient service. I ordered bulbs which were well packed and arrived in perfect condition along with growing instructions. I’ve used Hayloft before and have always been pleased with my purch... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I can’t fault the bulbs themselves - though I haven planted them nor seen the results, but the packaging (including a couple of the bulb bags having been torn and re-taped) was not what I’d expect: th... Se mere
Virksomheden har svaret
I ordered 3 Geums beginning of June. I was worried, with the periods of hot weather, that the plants wouldn’t survive the transit. However, when I looked on my account, Hayloft stated that plants woul... Se mere
Virksomheden har svaret
I ordered alliums, erigerons and geraniums. Each had a different delivery date. That wasn't a problem except that none of the plants arrived to that schedule, they all arrived early while I was on hol... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Hayloft Plants, we’ve been helping people grow beautiful gardens for over 30 years, whether that’s a few pots on a patio or a fully planted border. Our vision is simple: "To be the first choice for gardeners of all abilities." Today, we’re proud to be a leading UK online plant retailer and mail-order nursery, combining decades of horticultural experience with a modern, easy-to-use digital garden shop and award winning educational and entertaining social media @hayloftplants
Hayloft
Skrevet af virksomheden
- Rare | Unusual | Exciting
- Shop thousands of plants delivered straight to your door from our UK nursery.
No Quibble Guarantee
If for any reason you are not delighted with your purchase, please do not worry as we are always happy to resolves any queries.
At Hayloft we try our utmost to look after you and your plants until they arrive on your doorstep.
We will always do our best to offer a first class service with our 'No Quibble Guarantee'.
All that we ask if that you are kind enough to let us know how we can improve for future orders.
Kontaktoplysninger
4,3
Fremragende
22 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always deliver on promised day
Always deliver on promised day . Bulbs all look in good condition . Good value .
12. september 2026
Besvarelse fra Hayloft
Good afternoon
We’re delighted to hear that your bulbs arrived on the promised day and were in good condition. It’s wonderful to know you also found them to be good value. We really appreciate your support! 🌷🌱
Kind regards Melanie
I ordered several months ago and bulbs…
I ordered several months ago and bulbs arrived at appropriate time for planting.
11. september 2026
Besvarelse fra Hayloft
Good afternoon
We’re pleased to hear that your bulbs arrived at just the right time for planting. We hope they settle in well and provide you with a beautiful display when they flower! 🌷🌱
Kind regards Melanie
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your kind words! We’re delighted to hear that you enjoy ordering from Hayloft and that you see us as a genuine and trustworthy company. Your support means a great deal to us! 🌱💚
Kind regards Melanie
Great service
Great service, just need to plant the lovely bulbs in their place to flower
12. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your lovely feedback! We’re delighted to hear you were happy with the service and your lovely bulbs. We hope they settle in well and reward you with a beautiful display when they flower! 🌷🌱
Kind regards Melanie
Good quality looking plants
24. august 2026
Besvarelse fra Hayloft
Good afternoon
We’re delighted to hear that you’re pleased with the quality and appearance of your plants. We really appreciate your support! 🌱
Kind regards Melanie
Always quality plants.
Always quality plants.
Always reasonably priced
Always very well packed.
Can't be faulted.
11. september 2026
Besvarelse fra Hayloft
Good afternoon
We’re thrilled to hear that you’re always happy with the quality, pricing, and careful packaging of our plants. Your kind words mean a lot to us, and we really appreciate your continued support! 🌿
Kind regards Melanie
Plants arrived well packaged and…
Plants arrived well packaged and protected. All were excellent sizes and in good condition.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that your plants arrived well packaged, protected, and in excellent condition. It’s great to know you were pleased with their size too. We really appreciate your support! 🌱😊
Kind regards Melanie
Plants healthy and in good condition
Plants healthy and in good condition. Packaging secure. Only problem was the soil in and around the roots was not made secure for the journey, so the plant had moved in the pot affecting the roots. Usually the packer presses down paper to stop this from happening
11. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your feedback. We’re pleased to hear that your plants arrived healthy and that the packaging was secure. We’re sorry, however, that the soil wasn’t secured around the roots and the plant had moved during transit. We appreciate you pointing this out and will pass your comments on to our packing team so we can help prevent this happening again. 🌱
Kind regards Melanie
Always get my orders are correct
Always get my orders are correct. The quality of the plants/bulbs are really good.
11. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear that your orders always arrive correctly and that you’re pleased with the quality of our plants and bulbs. We really appreciate your support! 🌱😊
Kind regards Melanie
Great plants
Great plants. One of the penstemon is so happy it has started to flower. So pretty.
9. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you! I’m so glad to hear the penstemon is thriving and already flowering. It must be lovely to see those pretty blooms! 🌸
Kind regards Melanie
The bulbs were as described and arrived…
The bulbs were as described and arrived in good condition ready to plant.
11. september 2026
Besvarelse fra Hayloft
Good afternoon
Thank you for your kind feedback! We’re delighted to hear that the bulbs arrived in good condition and were just as described. We hope you enjoy planting them and look forward to hearing how they grow! 🌱
Kind regards Melanie
Recent Order
Great products, price, service and delivery. Would recommend and use again.
29. juni 2026
Besvarelse fra Hayloft
Good afternoon
Thank you so much for your lovely feedback! We’re delighted to hear you were happy with our products, prices, service and delivery. We really appreciate your recommendation and look forward to welcoming you back to Hayloft again soon! 🌿
Kind regards Melanie
Joy in a box
Plants all in excellent condition and carefully packaged. Still awaiting part order but informed of this. Useful information for planting. What a joy to receive your brown box! Thank you.
10. september 2026
Besvarelse fra Hayloft
Good morning
Thank you so much for your wonderful feedback! We’re delighted to hear that your plants arrived in excellent condition and were carefully packaged, and that you found the planting information useful. We’re also pleased that you were kept informed about the remaining part of your order.
We absolutely love hearing that receiving your Hayloft brown box is such a joy! 🌿📦 Thank you for your kind words and continued support.
Kind regards Melanie
Plants are sadly not fit for purpose…
Plants are sadly not fit for purpose 3/6 are dried up and dead.
3 plants are possibly going to survive I photographed them.
I live near by; would you like me to return the dead plants? Please replace them.
8. september 2026
Besvarelse fra Hayloft
Good morning
We’re very sorry to hear that 3 of your 6 plants arrived dried out and sadly appear to have died. We completely understand your disappointment, and we’re glad you’ve taken photographs of the plants that are struggling.
Please send the photographs to the team at customercare@hayloft.co.uk , who will be able to assess the situation and arrange a replacement for the plants that haven’t survived. We hope the remaining three recover and go on to thrive. 🌱
Kind regards Melanie
Besvarelse fra Hayloft
Good morning
We’re delighted to hear that you’ve found our deliveries consistently efficient. We really appreciate your continued support of Hayloft! 🌿
Kind regards Melanie
Plants beautifully packed and arrived…
Plants beautifully packed and arrived as notified
10. september 2026
Besvarelse fra Hayloft
Good morning
Thank you for your lovely feedback! We’re delighted to hear your plants arrived beautifully packed and right when expected. We hope they settle in quickly and grow beautifully. 🌿
Kind regards Melanie
Communication
I think Hayloft should improve their communication with customers. I had to make 2 phone calls regarding delivery because their emails either didn't arrive or weren't specific enough eg the 2nd one said there would be a delay but it didn't say how long that would be.
8. september 2026
Besvarelse fra Hayloft
Good afternoon
We’re sorry that our delivery communication wasn’t as clear or helpful as it should have been, and that you had to contact us twice for clarification. We understand how frustrating it must have been to receive an email mentioning a delay without providing a clear timeframe.
We’ll certainly pass your comments on to the relevant team, as clear and timely communication is important to us. Thank you for bringing this to our attention and for your patience.
Kind regards Melanie
I imagine the plants were too long in…
I imagine the plants were too long in transit because they all looked very sad. The customer service department are excellent and I believe will deal with the matter. However, I believe 2 out of 4 will die and the jury is out on the other two.
8. september 2026
Besvarelse fra Hayloft
Good morning
Thank you for taking the time to share your feedback. We’re very sorry to hear that your plants arrived looking so unhappy, and we completely understand your concerns about whether they will recover.
We’re pleased, however, that our Customer Service team has been helpful and is dealing with the matter. We hope the plants respond well with some care and settle in, and we’ll be sorry if any are unable to recover. Thank you for giving us the opportunity to put things right.
Kind regards Melanie
Plants always arrive in good condition
9. september 2026
Besvarelse fra Hayloft
Thank you for your kind review Richard.
Kind regards
Melanie
The plants arrived in very good…
The plants arrived in very good condition. I watered them before planting them out. They look very healthy although we have had some blustery winds. Thank you Hayloft. I shall be ordering more plants from you.
8. september 2026
Besvarelse fra Hayloft
Good morning
Thank you so much for your wonderful feedback! We’re delighted to hear your plants arrived in excellent condition and are looking healthy despite the blustery weather. It’s lovely to know you’re planning to order more from Hayloft—we really appreciate your support and look forward to growing with you! 🌿
Kind regards Melanie
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