Hathway Broadband Anmeldelser 

I relocated to a place where Hathway doesn’t even operate, so I disconnected and moved to another ISP. End of story? Not with Hathway.

Their backend team harasses me daily with nonstop calls, easily 5-6 times a day, aggressively pushing renewal plans for a service they literally cannot provide. Despite clearly communicating the reason for disconnection, their systems are so broken and outdated that they haven’t bothered to update a basic status.

Even after returning their device, the calls continue. Same script. Same ignorance. Now they’re demanding the device back again, proving there is absolutely zero internal coordination or accountability. It’s beyond incompetent.

Judging by the sheer volume of negative reviews, it honestly feels like Hathway has more angry customers than active subscribers. This kind of behavior explains exactly why.

Has anyone actually managed to shut this harassment down by escalating to TRAI or the telecom ombudsman? If yes, please share the process here.

They keep calling from numbers like +91 80-65011048 (last two digits keep changing), which clearly looks like deliberate call spamming.

Do Not Choose Hathway, if you want peace. And if you’ve already suffered, leave a brutally honest review so others don’t fall into the same trap.

I'm using the hathway internet from past few days and it's having pethetic service. Payment details are not updating in the portal correctly and each time you have to huddle with customer service to use the internet. I'm really disappointed with the service

Their WiFi is very unstable. Their customer service is also unreliable. They kept asking the same thing for the past 2 months about their router when I have explained the same thing again and again, then they put a penalty saying show proof of this conversation.
This company is a scam, I hope people won’t fall for it.

Werey poover net work

Very Poor. The network is poor Also their customer service. Worst network ever.

Unreliable, plenty of packet loss that affects work from home if you are on calls. Despite changing router and lines, the problem keeps coming back.

“I had a very disappointing experience with this company. The service was poor, and the staff was unresponsive. Based on my experience, I do not recommend using their services. I suggest others be cautious and consider alternatives.”Hathway company is very scammer please don’t waste your money and time with them

Horrible and horrible worst network connection in INDIA sometimes no internet most times slow laggy very high ping over 150ms. Nothing to say about customer service their speed is also too slow to use in 100 mbps giving not even 60mbps half bandwidth is given. PLEASE PLEASE PLEASE DO NOT USE HATHAWAY WIFI AND TV CABLE 👎👎👎👎👎👎THEY ARE EVEN ELIGIBLE TO GET ANY RATINGS BUT I WILL NOT GIVE THEM A SINGLE STAR ALSO....

Worst service . I have been using Wi-Fi from many year with other network providers but Hathway is the worst. No proper guidance and they say to pay the money first without installation it’s been two days still no Wi-Fi . Extremely disappointed

Facing persistent internet issues with Hathway. The connection is unreliable and customer service is almost impossible to reach—calls go unanswered and no proper support is provided. Extremely disappointed with the experience.”

The worst customer service and frequent internet disruption

Absolutely terrible customer service. I've repeatedly asked Hathway Broadband to stop calling me, yet I continue to receive harassing calls multiple times a day. Even worse, some of the agents have been abusive and rude on the phone. When I told them I would file a complaint, they arrogantly replied, "Do whatever you want."

This is completely unprofessional and unacceptable. No customer deserves to be treated this way. I will never recommend Hathway to anyone. Respect your customers and fix your service.

Dear HathwayTeam,

I haven't seen such a third class service provider, who does not understand the problem of the customer. 5 tickets in a span of 1 week and no solution till date, just harassment of customers.
The upload has stopped at 0.8 and I am unable to work on any of my business applications from home. If you cannot solve the issue, then please take your connection back and refund the money to the customer. We pay you in advance and this is how you treat your customers, your backend team is the most hopeless team I have ever seen, they should be thrown out of their jobs, they solve the issue for 4-5 hours and it's back to the same.

Extremely disappointing experience with Hathway Broadband.
They don’t even deserve a single star. The service is unreliable, with frequent disconnections and extremely slow resolution times. Customer support is almost non-existent — calls are rarely answered, and when they are, the response is unhelpful and vague.

Technicians either don't show up on time or don't come at all. Even after repeated complaints, there is no follow-up or urgency from their side. It feels like they just want to take your money and vanish.

Please avoid Hathway at all costs.
There are far better alternatives like ACT Fibernet, which provides much more reliable service, better speed, and excellent customer support.

Save yourself the frustration — choose a provider that actually cares about its customers.

Not even deserve one star. They don't want to give you any post installment services. They just want money from you and for that they will call in several times a day by different numbers but if you face problem of any kind they just don't wanna see you. I'm trying to fix my wi fi for last two days but nobody is coming everybody is way ng sir coming in one hour.... Then 2 days are passed. And I'm getting frustrated nothing else.

Your Hathway service has been extremely poor. I have followed up with you four to five times and sent emails, but I have not received a satisfactory response. Your support person claims to help and then escalates the issue to the next day, and they are not even willing to pick up the phone the following day. Because of such a bad experience, we have already closed two accounts, and now there are two more accounts pending. If you cannot resolve the issue with one of these accounts, we will have no choice but to close these as well. There are many other good companies in the market better than yours. It is essential that you resolve this issue as soon as possible, or we will close these accounts within a day or two.

The worst service I have ever seen. Each customer care gives different information. I regret for choosing this network
I strongly recommend not to go for this service.
Customer care reps don't know what they speak and don't have product knowledge.
They confirm saying will call back but never call back for any concerns been raised.

As far as Mumbai is concerned, Neither the owner Mr. Viren Raheja nor its top management have any respect for loyal Employees nor customers.
Their bandwidth provisioning at the backend NOC is also not proper & customers have to compromise with their paid money & their outdated cable broadband technology infrastructure,let alone tolerate the tantrums of the local cable operator.. This is my personal experience as an Ex Employee & Ex Head Customer support for 10 long years from 2003- 2013. So i definitely know the in & out of the company, its management, its customers & the unethical ways of false ratings given to TRAI team by false claims.
If possible/available search alternate ISP providers & dont give your hard earned money to Hathway.

Giving false Excuses of limitations of cable broadband, their main goal is to convert customers to fiber technology & Extract a premium amount

Useless company, no response to customer calls, but they will call you everyday and disturb. Never go for it