Hasbropulse Anmeldelser 

Placed an order and immediately was emailed to say there was an issue with the payment and to change the payment method, which I did, the order was not ever processed so I cancelled the order and placed it again with a different payment method, only for the same thing to happen.

No recomiendo comprar en HasbroPulse porque ante un problema on DHL España, Hasbro no me ha ayudado y sigo sin mi pedido que ya he pagado sin tener las figuras. Servi io vergonzoso

Customer service is non-existent

All three boxes arrived damaged. They were barely wrapped in a thin layer of cardboard mesh—nowhere near adequate for protecting collectible items. It would have taken at least four times the packing material to even come close to safe shipping.

There’s no way something this fragile could be sent like that without getting shaken, rubbed, and ruined in transit.

These are meant to be gifts for my son, but they look like they were pulled from a flea market dumpster. This is completely unacceptable.

I've been ordering for years, mainly Transformers, a few Haslabs, and spatterings of other lines. I have had several figures which have arrived defective and some packages lost in transit, but the customer service has always been second to none, with all issues easily resolved (including a defective Haslab). I'm happy to pay a little more and but from Hasbro Pulse because I know if something goes wrong it'll not be stressful to sort, unlike some other online stores which can be a total nightmare.

I posted a low review for an item because it didn't meet the description.

4 days later they still have not allowed the review. It looks like Hasbropulse.com is censoring product reviews for their benefit and won't and allow a fair and honest review if it isn't showing them in a positive light.

I don't know why this shop has so many bad reviews.

Many good board games can be ordered here that you won't even find on Amazon & co.!

We ordered on sunday, monday we got the confirmation that our order was sent out and tuesday morning we already got our package. The shop even had a live-tracker where we could see the delivery vehicle on the map.

I ordered 3GI Joe's and was charged immediately for. I have bank statement where it shows that has been taken out. Pulse took out almost $90. Saying that my transaction didn't go through and I needed to sign in and put my credit card information back in. I talked to 4 different customer service representatives. And everyone of them kept giving me the run around as to why they are trying to double charge me. They say that the first fee is authorization fee and then they'll take the money out when they get ready to ship. I've been buying from them for Years and I damn well know that they're not shipping anything at 1 o'clock PM on a Friday.So I have to talk to four representatives who all said they're not trying to double dip, It's obvious to me That hasbro pulse Is being very dishonest with their customers. And if you don't look ar your bank statement. You're probably being charged twice. Don't shop from hasbro or pulse until their payment methods go back to the way they were. And from numerous other reviews, it could take over a month for you to get your money refunded. Not the money you spent, but the money they are trying to steal. They have one of the greatest toy lines right now, it would be a shame for people to lose interest bc the company that makes them are charging you twice. None of the 4 reps could explain it to me. Then again, I guess you need an iq higher than 50 to comprehend how you're trying to steal my money. They said it's the banks fault. Contacted bank and they said no they took out the money on Fri and then tried to take out the same amt again that same day. Repulsive from a well known company, and possibly the dumbest representatives working for them. But then again, they're not going to tell you that they're actively trying to charge you double. I'm done with them and suggest anyone and everyone else do the same. Now I have to wait God knows how long to be refunded and purchase them from Amazon, which would honestly be cheaper anyway. Bottom line: don't give hasbro pulse any of your money, bc they will take more than you ordered out

Article indiqué en stock commandé le 4 avril, expédié le 7….. et depuis, rien. Hasbro fait une réclamation à DHL et DHL m’indique que le colis ne leur a jamais été remis….. À mon avis, je ne suis pas prête de recevoir mon colis ou d’être remboursée. 😡

just received my copy of heroquest ,first light ,excellent service as i had an issue which was quickly resolved ,and the delivery was quick and fast ,very happy customer ,still the best place to get your heroquest games and expansions

They don't let you change your account information or close the account. Instead they put you on loops of contacting their service team, who links you to articles that tell you to contact their service team. Sigh...

First let me say this rating of "1" is extremely generous. I purchased a Nerf dog toy for the sole purpose of tossing this toy outside. Our Belgian Malinois has many chew toys, all Nylabone for indoor chewing.
I tossed this nerf product to our pup Belle only one day. She chases, returns and drops the toy at my feet,... no chewing. After our play session the nylon and rubber material split at the seams in two places, exposing a white foam. Thankfully, I noticed and stopped using this toy.
I contacted Hasbro Nerf division which claimed they could do nothing as it was manufactured by a licensed company. I called this company and messaged them 14 days ago and 4 days ago... NO response. Again, I called Hasbro, the rep basically stated, not our problem.
I would highly recommend avoiding any Hasbro products, especially Nerf.
I'm sure your pet is "family", protect it from "uncaring" profit driven companies. This product's reviews are rated #1. Pass the word to your friends.
... now on to the BBB.

No Customerservice. I wrote them several emails because i needed support. I have never gotten any answere. i cant recommend hasbro if you know you will need suppport because they have none and dont care about you they just want your money and thats all

I ordered the new Heroquest First Light from the UK website last year. Many months passed since then, and of course, my bank card had since changed. Instead of contacting me to notify me of a failed payment due to expiry, they cancelled my order. The item is now out of stock and unlikely to be available for some time now. Disappointed and frustrated by the whole experience.

No issues, perfect service, never needed to contact support.

Stoped replying to my emails about my item whitch still isnt here after nearly a mounth and a half. Made me fill out forms for dhl that iv never reciveced a reply from , that was 2 weeks ago. The worst company iv ever bought somthing from and my issue is far from being resolved.

I preordered an item on the site and paid full price, less than a week later this item went on discount. This listing was apparently an error and was taken down not long after. I called customer service asking if they could refund me the discounted amount since others had managed to take advantage of the error and was told nothing could be done. I asked them to cancel all my preorders in response. Zero respect for a regular customer and zero desire to retain them.

Hasbro pulse uses Yodel as a delivery service.Yodel is a shockingly bad company who's drivers lie and like to claim they have attempted delivery despite being caught on CCTV never actually approaching the property.

I will never use Hasbro pulse again and Yodels customer service is disgusting you've no recourse other than live chat or email between the two, replies are slow and few.Do yourself a favour and spare the utter disaster that is Hasbro pulse.

In the UK they use a fraudulent delivery service called Yodel, who are more likely to steal your parcels than actually deliver them. Have had numerous problems with my deliveries from Pulse because of this, including ,as mentioned, my parcels being stolen by delivery drivers who lie, completely unaware that we have a Ring camera so know that they never delivered.
If you can, I recommend ordering from other stores, even if it costs more, because that way you are actually likely to recieve your items, and not pay double the price on the after market, because Hasbro's terrible distribution means that desirable items get sold out before release, so when your order gets stolen, you cant order again, so just order from elsewhere in the first place and avoid this crap company.

I will never order from Hasbro Pulse again while they continue to use Yodel.

Just the fact it’s a easy way for me to access loads of marvel legends without going on some dodgy website for example I can get the rhino for only £23 but on Amazon is like £80 my only complaint is a lot is out of stock