Hasbropulse Anmeldelser 

An absolute disgrace of an experience.

I purchased a high value item from Hasbro, which was due to be delivered on Wednesday last week by their completely incompetent courier Inpost.

Inpost lied and said they had knocked on my door at just after 7pm, but that nobody was in to accept delivery.

That was a lie, I'm medically based at home...so I'm always here, my wife and kids were also in...so their driver clearly lied because he was either too lazy to drive to our small village, or that he was behind time on his run so decided to cut our delivery out.

Inpost advised they would deliver again in 24 hours...they didn't even load the parcel onto the Van.

Its now 5 working days late, so I opened a Paypal dispute with Hasbro to get a refund.

The Customer Care person at Hasbro then called me, asking me to close the dispute and they would then send me a refund or send a replacement for me the following week via a different courier. I accepted their offer to send me a replacement, as I simply wanted what I'd paid for...so agreed to close the Paypal dispute in good faith, thinking that a company of their size wouldn't behave fraudulently (as a seller asking you to close a Paypal dispute prior to getting your money back is a major red flag).

I had also noted to Hasbro Customer Care that their phone number in the uk - 0800 917 6344 - was not accepting any calls (whenever you dial it, it says the number has not been recognised)...but they were at least responding to emails at that point.

Now, all their telephone numbers are not working (their UK HQ number and the Hasbro Pulse number, like all their phone lines have been cut off)...and they're now not even responding to emails.

I've also been advised that I cannot reopen the case by Paypal, that once a case is closed it cannot be reopened...so feel like I've been scammed out of over £1000 by what 'should' be a reputable company when they asked me to close the case prior to refunding me the money or sending me a replacement.

I'm now left with requesting a chargeback from my bank to get my money back...a frankly unbelievable situation, when dealing with a company of Hasbro's size. Either that, or I will raise a small court claim against them via Money Claims Online.

Absolutely disgusted with the behaviour of Hasbro and their courier.

Edit: I've now spoken to my Bank who have immediately refunded the money...and will pursue Hasbro Pulse in combination with Paypal. The fact that something as straightforward as simply expecting the goods you pay for delivered safely and on time...or if not, getting a prompt refund is clearly something Hasbro don't agree with.

Its also extremely odd all their telephone lines are not accepting calls...buyers beware!! I won't be placing any further orders with them after this experience.

Voglio spezzare una lancia per questo servizio, dato che vedo molte recensioni negative.
Ho trovato il prodotto che cercavo da tempo ad un ottimo prezzo. L'ordine è stato evaso in tempi molto rapidi, la spedizione è arrivata in pochissimi giorni. Ho creato l'ordine il 19/10 e l'ho ricevuto il 23/10.
L'articolo era imballato in modo esemplare ed è arrivato in ottime condizioni! Unica cosa che mi sento di consigliare è: rendete il pacco più anonimo. Infatti sul pacco era scritto a chiare lettere il suo contenuto, questo mi ha dato un po' fastidio. Per il resto non posso che elogiare un servizio, per mia esperienza personale, assolutamente ottimo.

Damaged items and sent email with pictures on the 29/09/26, sent many more emails and tried callin. Eventually got to speak to someone but still won’t send a return postage for me and could no answer why they had never replied back to me. Still no reply back to me! Had to get them to put into writing that they would send me a return label. The customer service is terrible and they do not care!

I pre-ordered the Black Series Jango Fett helmet directly from Hasbro Pulse and received it with extensive cloudy, pale blotching across the metallic dome.

From my first message, I asked one clear question: Is this finish intentional, or is my helmet defective?

I provided detailed photographs, order information, purchase history, and specific quality-control questions. Consumer Care then asked for the date code and vendor code, which I also located, photographed, and provided.

After collecting all of that information, Hasbro still did not address the actual issue. They simply stated that the helmet should not have paint defects and sent me a prepaid return label.

They never confirmed whether anyone had actually reviewed my photographs, whether the visible blotching was considered defective, or whether a replacement would have a different finish.

I replied again on October 6, clearly stating that the matter was unresolved and requesting escalation to someone who could review the original photographs.

Hasbro nevertheless marked the case as “Solved” and stopped responding. As of October 12, I have received no further correspondence.

Receiving a questionable product was disappointing. Having Hasbro request additional evidence, fail to meaningfully address it, close the case, and then stop communicating was considerably worse.

For a company selling collectibles directly to customers, this was an exceptionally poor support experience.

I recently had 3 order issues out of 6 orders. Hasbro pulse has always had shipping issues, but in the past, they showed that they valued my business and would offer refunds or similar to make amends. Unfortunately, they seem to have taken a turn for the worse. I was told that they made changes to their customer service when they moved their corporate offices and from my recent experience, this would seem to be true. Hasbro did not respond to my damaged item issues when I submitted tickets. The auto reply that appears after submittal states up to 48 hours for a reply. I never received one, so I called in to their CS number about 10 days later. I was transferred to a rep that was supposedly in a department that was responsible for these types of issues. The rep that I spoke with directly referenced the tickets that I submitted. This confirms that they received them and were not responding. Once I reviewed the issues with the 2 orders and voiced my dissatisfaction, the rep would only offer a refund after the shipment was received back (1-3 weeks). I had to ask about a replacement. The rep would not guarantee that the items would be in stock and offered nothing to make up for the item damages, the inconvenience, my waisted time, the poor customer service or my customer disappointment. It is pretty clear that Hasbro no longer cares about their customers. They offer lower quality product while hiking their prices by 50% over a 5 year period and treat their customers poorly. This company has quickly become a greedy, poorly run shell of itself.

Second item recieved from Hasbro Pulse which has been damaged. No damage to shipping box so had to be damaged at packing stage.
Called to arrange for a replacment and made to feel like im a theif.
I will not be renewing my hasbro pulse premium membership as im wasting my money on damaged goods. Not good enough from a company like Hasbro. AVOID

Order 03176897, mephisto. Received destroyed they did not have any substitution and they'll only want back the items, without providing a change. Meanwhile the item touched from 91€, the After market value of almost 200€. And they can operate in Europe? I'll compile a report to AGCM, and thanks God Ive bought with PayPal, so I'll compile a report for refund to them

Please don't order anything from Harsbro Pulse cause the employees are unable to read and write the address correctly!!
You will never receive your order!
ONCE AGAIN! DON'T ORDER ANYTHING HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Not only did they ignore my first email requesting cancellation, they also failed to ship the item within the timeframe they promised. They then refused my cancellation without any valid grounds and shipped the order anyway, despite me canceling it in a timely manner before it was dispatched. This is horrible customer service and a great example of how not to treat customers.

I pre-ordered an item that was shipped out and expected delivery on December 29, 2025. The USPS failed to deliver and when I reached out to them, they said they returned it to sender. Immediately contacted Hasbro Pulse, the USPS, and DHL to intercept the product. Getting the runaround the entire time! Finally, today January 2, 2026, they (Hasbro Pulse) contacted me about the details. They proceeded to cancel my order, return my money (in 5 business days from now), and told me to basically f off

Company often lists products for sale which sell out extremely quickly- sometimes in minutes. Yet never tell you when they will put these listings up. Fair enough if they could only aquire limited stock from the manufacturer... but they ARE the manufacturer. Paying for their "premium" service is also a waste of time. All you get is free postage when with their prices most orders would recieve that anyway and a couple of exclusive to premium member products a year, which is only if they feel like it, rather than a regular thing.

Hasbro Pulse canceled my order three times without providing clear rationale. First, they indicated only that there was an issue with the payment processing. Then they indicated that my credit card company refused the transaction authorization, which was incorrect. Then they advised to ensure that the shipping and billing details are accurate, which I had already verified and had previously informed the support team. Although the support team is responsive to telephone calls and emails, the back-end teams that they rely on are unhelpful, unprofessional, and incompetent.

Commande d'un pack Marvel Legends.

Ce site est une purge au niveau de la prise en compte de l'adresse postale pour la commande, et encore plus au niveau du paiement.
Paiement pour précommande refusé, j'ai dû re-rentrer mes codes de CB, puis aucun mail indiquant que le paiement était passé et colis envoyé.

Tentative pour une autre commande d'un produit en stock...qui me met lors de la confirmation du paiement par l'appli de ma banque: "Vous allez payer zéro euro à Hasbro". Ah !! D'accord.

Idem pour un ami qui a tenté le même achat avec Paypal et une autre banque...échec partout. On a laissé tombé et trouvé ce pack un peu plus cher sur un site de seconde main. Hasbro Pulse...plus jamais !!

J'ai passé une commande chez Hasbro pendant une période de promotion. Je reçois ensuite un mail me disant que le paiement n'est pas passé, que je dois recommencer.
J'essaye de téléphoner au numéro sur leur site, pas de réponse. J'envoie donc un mail, on me répond de repasser la commande car problème avec mon moyen de paiement. Pas plus de précision, sur le site la commande apparait comme passée, je dois demander confirmation de l'annulation de la commande.
Je ré-enregistre mon moyen de paiement, entretemps les prix ont réaugmenté. Au moment du paiement, nouvelle notification comme quoi ça ne marche pas (il n'y a qu'avec ce site que ça ne marche pas).
Nouvel appel, pas de réponse et ça coupe après un moment. Nouvel email, pas de réponse...
C'est une enseigne dont le site ne fonctionne pas correctement, le service client téléphonique est inexistant, les échanges par mails sont imprécis.
Je ne recommande pas ce vendeur. Une enseigne telle que celle-ci devrait être respectueuse des clients.

Voleurs . j’ai acheté un collector à presque 600 euros et depuis plus d’un an et toujours rien !!!! Réponse évasive de Hasbro à mes messages, cherchant seulement à gagner du temps . Thieves. I bought a collector's item for almost 600 euros and for over a year now, still nothing!!!! Hasbro's evasive response to my messages, just trying to gain time.

Awful. Missing item through Yodel as always. Useless customer service rep called ‘Laura’ that does f-all and probably not her real name. Opened a fraud case with my bank. Avoid at all costs.

Useless ridiculous Company who does not put STar Wars fans first or care about them after simply cancelling my order and apparantly cannot re-instate it orders!!

I’ve been purchasing from Hasbro for a long time, including having backed Haslab projects such as the “Ghost” ship from Rebels last year.
I’m not sure why but when receiving a Marvel Legends set, it’s double boxed and surrounded by air packs to protect it, but never with any Star Wars items.
This review relates to my latest Star Wars order, which had none of the above care taken and despite its parcel box not being damaged, the collectible box had two corners crushed/creased.
After a long exchange of emails I was guaranteed a replacement so returned mine.
After a week I bad received no update, aware that they had received my return. After more emails and a call with a manager the replacement was sent out.
Sadly, it arrived in a much worse state than that of its predecessor, even with an added tear.
As before the parcel box was undamaged, making me consider that maybe these were not in good condition prior to being packed and sent out.
So returning it again, this time calling direct and requesting a refund.
I will point out that on both occasions speaking with someone on the phone, their support was excellent and proactive for which I really appreciated.
It’s sad that a company that promotes itself as being for collectors, it clearly has a varied recognition of which items should be packed with care.
If you’d like to respond to this Hasbro, the order no was UK11287.
Waited a long time for a preorder only to have had to return it twice and left without anything beside a requested refund as not confident that further replacements won’t be damaged too.

I live in Canada and can’t seem to open an Hasbro Pulse App on my device. I placed an order last night and can’t find it. Also can not open an account because it will not take my phone number. The reviews are terrible everywhere for this American company.
Frustrating.

For the last three purchases I have been given delayed shipment notices. The most recent has been the longest delay notice ever. What is the most frustrating is that friends who have purchased the same items on Amazon have already gotten the game when it stated it would first be available and mine is still "pending". Contacting customer service just gets a standard email stating information about shipment tracking will come when it ships. This ignores the when will the package ship question.