Hartlepool Motor Company Anmeldelser 

286
TrustScore 4.5 ud af 5

4,6

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Van and his team are very professional, knowledgeable and easy to deal with. I sold my car to them via Motorway and the whole process couldn’t have been easier. No messing, just straightforward. Highl... Se mere

Bedømt til 5 ud af 5 stjerner

I sold my car to HMC through Carwow. From the first contact to last Van was very professional and communicative. The payment process was swift and reassuring when he collected the car from my home. I’... Se mere

Bedømt til 5 ud af 5 stjerner

We saw a used Volvo on line that we liked and contacted this company via the web. We got a prompt personal response. Spoke with Steven who was informative and helpful. Sent details of our car for par... Se mere

Bedømt til 5 ud af 5 stjerner

Have purchased a car for my husband as a surprise. Eliiot and Van have made the process so easy . Helpful and honest to a fault ,being female with little knowledge of car buying , they explained ever... Se mere

Virksomhedsoplysninger

  1. Brugtvognsforhandler
  2. Bilforhandler
  3. Autoforhandler

Skrevet af virksomheden

Hartlepool Motor Company is an independent, family run business based in the North East of England. Drawing on over 20 years experience in the car industry, we understand that an increasing percentage of car are sold online, whilst we love to meet the customers that come along to our showroom, we also pride ourselves on having the ability to describe, advertise and price our cars honestly and accurately. We hope this provides customers the confidence to buy from us, regardless of where they are located in the UK. Every car we stock is hand picked by us and HPI checked for added peace of mind. Hartlepool Motor Company aims to provide a high quality service, give our customers an exceptional buying experience and provide you with quality customer service. We do everything we can to make the process of buying or selling your car as enjoyable and stress free as possible. Due to our vast experience, we are also highly skilled at sourcing specific cars and are more than happy to do this on your behalf. Just get in touch and let us know your requirements


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

286 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,6

Alle anmeldelser

(286)

32 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Dodgy Garage .Avoid at all costs ,we…

Dodgy Garage .Avoid at all costs ,we purchased an Audi & within 2 weeks had major problems, the list of issues are endless & are all major ,took the car to a main dealer & they said that the garage you purchased the car from would have known about the issues ,the current estimate for the repair work is around £4000 & so far Hartlepool Motor Company have paid £300 from the warranty which according to them is all the warranty will cover. It is a common practice for second hand car dealers to get warning lights temporarily removed so the car shows no faulty but these are usually temporary fixes so they can then can sell the car & the poor customer is left to try & fix the issues. Avoid at at all costs.

26. april 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Dear Rizwan,
We are sorry you feel that on this occasion we have not met our usual high standard of customer and after sales care, as is highlighted in our many positive 5-star reviews.

We feel it important to start by addressing the insinuation that we are a ‘dodgy garage’ and one who would purposefully remove warning lights on a car to ensure a sale. This practice would not only be illegal but incredibly reckless and dangerous. Despite your threats via text message to ensure we would receive lots of negative reviews, we are shocked you would go so far as to suggest this. We would appreciate your prompt retraction of this audacious suggestion.

Whilst we welcome customer feedback as a platform to reflect on and improve our services we would hope that customers would leave honest, factual reviews. Unfortunately, although we acknowledge the frustration you are clearly feeling, in this case your review is not of this nature, and we feel obligated to respond to ensure there is no misrepresentation of the event.

At the point of sale there were no issues with the car. You test drove the car with your son before purchasing and on the day of sale signed the warranty on which you clearly indicated that you were happy with the condition of the car. We first heard there was a problem with the car 7 weeks after the purchase date. The 3-month warranty was honoured, and we paid the maximum recompense towards the repair (as per the terms of the warranty agreement). This left you with a remainder of £210 to pay in repair costs and resolved the problem as far as we were aware.

Another 9 weeks later (16 weeks after purchasing the vehicle) you contacted, asking us to buy back the car or part exchange it for another vehicle due to ‘multiple issues. We asked you to take the car to a garage to ascertain what the issues were and for the current mileage so we could look at buying back or part exchanging for another vehicle. Your warranty had expired by this point. We also learned that you had done 6500 miles in 3 months. I’m sure you will agree this is much higher than the mileage covered by the average motorist.

You provided, via text message, a list of problems with the car and estimated costs for the repair of each one. We would like to highlight that amongst the list is an oil change due in the next 1400 miles, a service due in 251 days and 4 new tyres which contribute over a £1000 to the total estimate costs. These are NOT the responsibility of the garage but it is in fact a legal responsibility of the owner to maintain their own vehicle and ensure it is roadworthy. We are baffled that you would attempt to attribute the ongoing cost of maintenance of your car to us as a company, particularly as you do such high mileage as this understandably accelerates the wear and tear to the car. You also stated that the garage who had carried out the original repair had not done so properly. We would normally recommend getting back in touch with this garage and asking them to ensure they completed the repair to the car successfully but in this case, as you imply in your review that there were multiple major issues with the car from the point of sale and this garage didn’t notice any of them whilst carrying out a repair, it is probably wise to seek out a new garage.

Despite all of this in a subsequent telephone conversation, as a gesture of goodwill, we offered to come to an agreement to contribute towards any repair bill. You declined this offer and insisted on changing the car and threatened us with negative reviews if we didn’t submit to your will. We are aware that you have also left a review on another site about a car we have no record of ever selling you. Whilst we are happy to work with customers on resolving any issues that may arise with cars we have sold. It should not surprise you that we are not prepared to take on the responsibility, or indeed the negative reviews for cars bought elsewhere. We hope that you will remove this inaccurate and misleading review at your earliest convenience.

Kind Regards
HMC

Bedømt til 5 ud af 5 stjerner

Cracking

Cracking! Car has been great. Service received was exemplary. Would be nice if more car salesman were like this

9. april 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you Robert, It was a pleasure I hope you enjoy your new car

Bedømt til 5 ud af 5 stjerner

Outstanding service

Outstanding service, easy five stars, made what can be a stressful experience a pleasure.
Transaction of purchase and part exchange very fair.
Vehicle was exactly what I was looking for and well worth the 325 mile round trip from Scotland.
Paul took care of all the online documents which at times can be challenging.
If you are looking for a quality car check out this Motor Company first.

26. marts 2022
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Besvarelse fra Hartlepool Motor Company

Thank you Richard, I hope you enjoyed your drive back to Scotland in your new Mercedes

Bedømt til 5 ud af 5 stjerner

I am delighted with my new car!

I am delighted with my new car!! HMC had exactly what I was looking for. The car is in excellent condition, and we had a smooth, enjoyable, safe journey back to London. I highly recommend Van and his team!

5. marts 2022
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Claudia we are pleased you enjoyed your trip back to London in your new car, Regards HMC team

Bedømt til 5 ud af 5 stjerner

An absolute pleasure to deal with

An absolute pleasure to deal with, from the first phone call when I enquired about the Freelander I subsequently purchased through my trade-in to finally driving away my new car, everything was dealt with in an extremely professional and courteous manner by Paul. Everything that needed to be done to make the car A1 was carried out without question and very efficiently. The most stress free car buying experience I have ever had, thank you very much. I would not hesitate to recommend to friends and when the time comes purchase another vehicle from this company again.

2. marts 2022
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Peter we are pleased you were happy with the service and most importantly your new Freelander, Regards HMC team

Bedømt til 5 ud af 5 stjerner

This is the second time I have used…

This is the second time I have used Hartlepool Motor company and I honestly will never go anywhere else!
Being a young female going into a car garage can be very daunting . The staff are friendly, knowledgeable and you don't feel pressured into buying anything. The car I wanted originally had been sold, they made it their mission to get the right vehicle for me.
I absolutely love my car and couldn't be happier with with the service I received and my new car. 10 /10

26. februar 2022
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Besvarelse fra Hartlepool Motor Company

Thanks Jenna.

Bedømt til 5 ud af 5 stjerner

Fantastic experience

It was a real pleasure dealing with this company from start to finish they have been fantastic. Great service from Paul and a big thanks to Gary also. Would highly recommend these guys very professional.

Thanks very much.

24. februar 2022
Uopfordret anmeldelse
Hartlepool Motor Company-logo

Besvarelse fra Hartlepool Motor Company

Thanks Andrew.

Bedømt til 5 ud af 5 stjerner

I recently purchased my new Mercedes A…

I recently purchased my new Mercedes A class from Hartlepool motor company and the service was first class, both Paul and van were very easy to deal with and I would recommend them to anyone looking to buy a car.. thank you once again

23. februar 2022
Uopfordret anmeldelse
Hartlepool Motor Company-logo

Besvarelse fra Hartlepool Motor Company

Thank you Helen for your kind review. We will look forward to helping you choose your next car.

Bedømt til 5 ud af 5 stjerner

Top Quailty cars, Top Quailty blokes

I brought my first truck off them ! And I still haven’t wiped the big grin off my face! L200 Warrior ! Proper down to earth people who you feel you can trust, the truck was handed over in tip top condition. Overall was a very enjoyable service and would highly recommend! If I’m ever looking for a another motor I know where I’ll look frist !

23. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Tom, it was a pleasure meeting you and your dad, we are pleased you still have a grin on your face like you did when you collected your new truck. regards HMC team

Bedømt til 5 ud af 5 stjerner

Recently sold a car through Motorway…

Recently sold a car through Motorway which was purchased from us by Hartlepool Motor Company. The whole process was very professional and courteous, Paul and his team are a pleasure to do business with.

22. februar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you Stuart for your kind review it was a pleasure purchasing your vehicle from you its a lovely BMW regards HMC team.

Bedømt til 2 ud af 5 stjerner

Disappointing

Originally I had a good experience with this garage, it was easy to go through the paperwork and they even delivered the car to me a fair distance away. However a few months later the clutch and gearbox broke on the car leaving me with over a 2 grand bill to pay and no help from this garage. When I came to sell the car, there was actually an issue with the mileage which meant the car could not be sold, I had to go through a lot of stress with the DVSA asking them to change this, something which should have been picked up and checked at time of sale. I don’t believe the garage checked the vehicle at all or looked into the history. I spoke with Van about the mileage issue, and when originally stated he would buy the car from me and pay off the finance (which was a few grand less than what the car is worth) because there was a slight scuff to the bumper I was told it’s “not something he wants to get involved in”. I feel really let down by this garage, lovely when it comes to the sale but if something goes wrong with the car or there’s an issue you’re left to it.

10. februar 2022
Uopfordret anmeldelse
Hartlepool Motor Company-logo

Besvarelse fra Hartlepool Motor Company

Dear Amber, We are sorry to hear you have felt strongly enough for you to leave a review like this. As you can see from our 5 star review status on Trustpilot, Google and Autotrader reviews this feedback from you is very unusual for us and would just like to respond to your comments. Unfortunately the mechanical issues you had with your gearbox happened well after your warranty expired. The vehicle was fully prepared for you prior to delivery unfortunately on the MOT the technician made a human error when inputting the milage on the MOT, we understand you have made contact with the independent MOT testing station that we use who have since written to you to confirm the error so the matter can be rectified with the DVLA & VOSA. After agreeing to purchase your car back from you we received your photos of the car which showed bodywork damage because of this we decided against the purchase which we did speak about over the phone and we felt you understood our reasons for not going ahead with the purchase. We are sorry for any inconvenience this has caused you and please get in touch if you need any further assistance from us and we would be happy to help. Regards Hartlepool Motor Company

Bedømt til 5 ud af 5 stjerner

Best garage I've bought from .....

Best garage I've bought from. Don't normally write reviews but this garage is exceptional. The service from the owner Van and his great team was brilliant. No pressure to buy, we were able to test drive on our own and on day of collection car was in outstanding condition inside and out. Special thanks to Danny.

22. januar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Martin

Bedømt til 5 ud af 5 stjerner

Recent purchase

I recently purchased a CLA45 from Paul. He was professional, helpful and not pushy at all. He gave me a good part exchange price and the deal was very smooth. It was all arranged online/telephone and I can highly recommend him.

18. januar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Paulo

Bedømt til 5 ud af 5 stjerner

V60 purchase

I bought a beautiful V60 from Paul and collected it on the 2nd of January. No pressure or hassle, just quality service. Oh, and I was given a good part ex price too! I’d definitely recommend HMC and would have no hesitation in buying from them again.

13. januar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Martin

Bedømt til 5 ud af 5 stjerner

First Class All Round A+

I cannot fault the service we received Van from start to finish. A great team with a vast knowledge of the motor industry. I am really happy with the new car for my missus. She also loves it too.
I also have to give a mention to Danny. Such a top bloke who details the cars to a very high standard. He made us feel very welcome and showed us around the vehicle answering any questions.
We were never pressured one bit with our purchase.
all great so far and in the future we would use these guys again. Definately worth the 3:00 hour round trip.
Cheers, Tim

7. januar 2022
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review

Bedømt til 5 ud af 5 stjerner

1st class service

Had the pleasure of meeting Paul today at hmc top bloke made my experience very easy to part ex my car and pick up my lovely new bmw x5 never had buying a car so simple and stress free. Would definitely recommend for anyone looking for a new car with the top of the range car selection and staff that can't help you enough. Once again thanks Paul and a merry Christmas and Happy New year to all at HMC 👍

24. december 2021
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Robert

Bedømt til 5 ud af 5 stjerner

Just purchased our new car from…

Just purchased our new car from Hartlepool Motor Company after they where recommended by a friend of mine and i must say perfect service from Van & his team ,, px and purchase was simple as could be 100% happy

Mick

23. december 2021
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review

Bedømt til 5 ud af 5 stjerner

No hassle and no pressure sales.

I visited the garage on Thursday and viewed a lovely Jaguar. Paul provided me with a part ex price, deal was done. Although the Jaguar had 10 months MOT on, Paul MOT'd the Jaguar for 12 months and I picked up the car the next day. No hassle, no pressure and I would certainly buy again from Hartlepool Motor Company. Thanks Paul for the great service provided.

20. november 2021
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Besvarelse fra Hartlepool Motor Company

Thank you for your nice review Paul I hope you enjoy your new Jaguar XF

Bedømt til 5 ud af 5 stjerner

Easy, Stress Free, No Pressure Purchase

This is my second purchase from Van and Hartlepool Motor Company, the second experience was just as great as the first, easy, stress free, no pressure to purchase, I got the keys, had a good look around the car and took it for a test drive, the rest is history, same day I drove away with my new car.

Cant recommend this company enough, I will be back... 5*

11. november 2021
Uopfordret anmeldelse
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Besvarelse fra Hartlepool Motor Company

Thank you for your kind review Aaron

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