The experience of customer service was very good. Last minute I noticed the incorrect delivery address and they changed this and sorted it out. I'll update after product received but can't fault pre s... Se mere
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Se, hvad kunderne siger
Trying to get a response from Hartington Creamery is impossible! I’ve tried 3 different numbers, numerous emails, social media messages etc and just no response for a week. I placed an order in No... Se mere
Virksomheden har svaret
AWFUL, AVOID…I’ve not received my Christmas order placed on 4 December for dispatch w/c 16 December, and can’t get any response to emails. Royal Mail 24 hour delivery tracking shows it hasn’t even be... Se mere
Virksomheden har svaret
First class service and first class product. Delicious local produced cheese, absolutely loved the taste especially the Dovedale Soft Blue and the Hartington Blue Stilton. Seamless delivery spot on t... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hartington Creamery carries on a rich tradition of artisan cheesemaking in the heart of the Peak District. Established in the 1870s, our creamery has a proud history of producing award-winning cheeses, including the renowned Blue Stilton. To this day, we continue to craft exceptional cheeses using time-honoured techniques and locally sourced milk.
Kontaktoplysninger
Pikehall Farm, DE4 2PH, Matlock, Storbritannien
- hartingtoncreamery.co.uk
2,8
Middel
29 anmeldelser
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Har besvaret 50 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
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The experience of cusomer service was…
The experience of customer service was very good. Last minute I noticed the incorrect delivery address and they changed this and sorted it out. I'll update after product received but can't fault pre sales service
15. december 2025
Uopfordret anmeldelse
Christmas cheeses
Just received my 'cheeses for xmas'.
One of the cheeses was use by 31.11.2025 sand the other was use by 29.08.2025.
Disgusted, I've used them before but never again.
18. november 2025
Uopfordret anmeldelse
Great Company!
I ordered a gift hamper for a friend’s special birthday and it was a hit. Beautifully (and safely) packed, amazing variety, and the cheese tasted incredible. Delivery was super quick too, couldn’t be happier!
12. september 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Leah, thank you for choosing us to celebrate your friend's birthday! We are so glad to hear you liked our gift hamper and wish your friend a happy belated birthday too. You know where we are for any future celebrations too!
So happy you’ve brought back the…
So happy you’ve brought back the Traditional Derby, it’s always been a favourite of mine. Really creamy and full of flavour, exactly how it should be!!
You guys are my go to for cheese
16. september 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Jessica, we are so glad to hear you've been able to get your Traditional Derby fix! Thank you so much for your custom, we hope to continue being your favourite for a long time to come.
Hartington's Stilton is the best!
Hartington's Stilton is the best!! I found them through their PDO status and have not shopped for Stilton elsewhere since. I love trying all their cheeses, but the Stilton will always be my favourite. Perfect on a cheeseboard, with crackers, or just on its own. Honestly, if you love cheese, this is the place to go. Everything they make is top quality and always delicious, you can almost taste the care that goes into it😍
17. september 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Miss Dodds! Thank you so much for this kind review. We are very proud of our PDO status and our wide range of much loved Stilton, as well as being your favourite of course!
The variety of the cheeses is amazing
The variety of the cheeses is amazing. Superfast delivery!!
4. september 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Thank you for your five star review, Eugene! We are so glad to hear we have delivered this experience for you.
It's OK but was a little sore on the…
It's OK but was a little sore on the old backend afterwards perhaps the spicy variety of cheese i had cannot remember it's name.
May try it again at some point have been to Doctor Isla Vanel and she says it's not IBS.
2. august 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Jonny, thanks for giving our cheese a try and for sharing your experience, we’re sorry to hear it didn’t sit quite right for you. Some of our spicier varieties can have a bit of a kick, so we always recommend enjoying them in moderation or pairing with something cooling.
If you’d like to try again, we’d be happy to suggest some gentler options that are big on flavour but easy on the palate. Your comfort and enjoyment are our top priorities, and we’d love to help you find a cheese you can savour without worry.
First class service and first class…
First class service and first class product. Delicious local produced cheese, absolutely loved the taste especially the Dovedale Soft Blue and the Hartington Blue Stilton. Seamless delivery spot on time and goods arrived well packed in a box. Will definitely order again.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Jan, thank you so much for your review. We’re delighted to hear you loved both the cheeses and the experience. Knowing our Dovedale Blue and Hartington Blue Stilton hit the spot makes all the hard work worthwhile. We’ll be ready with more of your favourites whenever you’re ready for your next order.
Order Never Arrived - Don't Bother Wasting Your Time
Order Never Arrived and would never answer the phone or emails sent. Ended up having to go through the bank to get my money back. Terrible experience.
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hello, I’m Robert Gosling, owner of Hartington Creamery, and I want to sincerely apologise for the delay in replying to your review. At the time of your review, we were facing significant problems with a third-party fulfilment partner, and we know this caused frustration for customers like you.
Since then we’ve taken full control of our website and customer service, investing time and care to bring everything back in-house. I’m pleased to say our service is now firmly back to the five-star standard our small team is proud of.
I’d love the chance to show you the difference and compensate you for the poor service you experienced. Please email us at customers@hartingtoncreamery.co.uk so we can personally make things right and thank you for giving us another opportunity.
We sincerely hope you will give us another chance and consider updating your review to reflect the significant improvements we have made in our web-sales service.
With gratitude,
Robert & the Hartington Team
I should have read the reviews
I should have read the reviews, seems like I'm not the only one who didn't get what they paid for, some obviously didn't get anything.
I emailed about my order, enquiring where the Stilton was and why had I got the wrong smaller cheeses, I didn't get an answer until I chased them up yesterday, no answer, just a 33% refund, which I guess is more than a lot of people got but didn't even cover the price I paid for the Stilton.
My final email to them said,
"Well I know what I would do, and I ship mail order worldwide. The very least would be to send the 2 cheeses that you failed to supply.
I'll leave it there but you must do what you've gotta do. Customer care and service seem very poor."
I won't be back.
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Bob, I’m Robert Gosling, owner of Hartington Creamery, and I want to sincerely apologise for the experience you had with your order. At the time of your purchase, we were dealing with serious issues caused by a third-party fulfilment partner, and I understand how frustrating it must have been to receive the wrong cheeses and struggle to get a response.
Since then we’ve taken full control of our website and customer service, bringing everything back in-house and working hard to return to the five-star standard our small team is known for.
I’d love the opportunity to make this right and compensate you properly for the inconvenience you faced. Please email us at customers@hartingtoncreamery.co.uk
so we can personally address your order. We sincerely hope you’ll consider giving us another chance and, if you’re willing, updating your review to reflect the significant improvements we’ve made to our web-sales service.
With gratitude,
Robert & the Hartington Team
I ordered a gift for Christmas
I ordered a gift for Christmas. It has never arrived. I have emailed several times and rung every day since
Christmas. It is always answerphone. There seems to be no way of contacting them for a refund or explanation. Totally unsatisfactory
8. januar 2025
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Susan, I’m Robert Gosling, owner of Hartington Creamery, and I want to sincerely apologise for the delay in replying to your review. At the time of your review, we were facing significant problems with a third-party fulfilment partner, and we know this caused frustration for customers like you.
Since then we’ve taken full control of our website and customer service, investing time and care to bring everything back in-house. I’m pleased to say our service is now firmly back to the five-star standard our small team is proud of.
I’d love the chance to show you the difference and compensate you for the poor service you experienced. Please email us at customers@hartingtoncreamery.co.uk
so we can personally make things right and thank you for giving us another opportunity.
We sincerely hope you will give us another chance and consider updating your review to reflect the significant improvements we have made in our web-sales service.
With gratitude,
Robert & the Hartington Team
Total scam
Total scam. I can’t believe it. I depended upon a sage derby cheese for a really lovely Delia Smith vegetarian Christmas dinner. I ordered in the 8th of December. I ticked to deliver after the 16th. Fortunately I paid with PayPal and they have refunded my money. Who lives near them? Can you perhaps ask them why they are tainting your beautiful area with their lack of customer service and lack of refunds. This reputation is not what independent farmers need right now.
8. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hello, I’m Robert Gosling, owner of Hartington Creamery, and I’m truly sorry for the distress and disappointment you experience, especially during what should have been a special Christmas meal. At the time of your order, we were facing serious issues with a third-party fulfilment partner who failed to meet our standards and those of our customers. I completely understand your frustration and the impact it had on your plans.
Since then, we have taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure this kind of situation cannot happen again, and I’m pleased to say our service is now back to the five-star level we’re proud of.
I would like to personally apologise and offer appropriate compensation beyond the PayPal refund. Please email customers@hartingtoncreamery.co.uk so we can make things right. We sincerely hope you’ll consider giving us another chance and, if you feel it’s fair, updating your review to reflect the significant improvements we’ve made.
With gratitude,
Robert & the Hartington Team
I too placed an order after seeing this…
Response received on 9th with an apology, cheeses arrived with confirmation they hadn't been sat around, discount given.
I too placed an order after seeing this company on BBC East Midlands news, along with a couple of other small businesses saying how important it was that they had a good Christmas order to survive. Made the order on the 17th Dec, got an update on 30th Dec with a tracking number, Royal mail haven't received the package yet. Do I really want to eat cheeses that haven't been in a fridge for 5 days now. Why haven't the company put their hands up to apologise if they have taken on too much. Maybe the BBC would like to update their pre Christmas, support local small businesses article, to say how well, or not, the company did over Christmas. I have emailed but no response yet like the rest of their customers on here. To be fair I wasn't expecting a delivery to arrive before Christmas due to their cut off point, just don't tell me it has been dispatched if it hasn't.
17. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Ann, Hello, I’m Robert Gosling, owner of Hartington Creamery. Thank you for sharing your experience and for giving us the chance to put things right at the time. I’m glad the cheeses arrived safely, were fresh, and that we were able to offer a discount and apology.
The delays and miscommunication you encountered were the result of serious issues with a third-party fulfilment partner we were using over Christmas. Since then, we’ve worked tirelessly to ensure this never happens again. We’ve brought all fulfilment and customer service back in-house, strengthened our tracking systems, and improved communication so every order is handled with the care our customers deserve.
We truly value your support of small businesses and hope you’ll continue to enjoy our cheeses with confidence.
With gratitude,
Robert & the Hartington Team
Use at your peril
Shocking company I have suffered the same as other poor customers item not received hopefully refund will arrive please avoid at all cost shameful people
24. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Mandy, I’m Robert Gosling, owner of Hartington Creamery, and I want to sincerely apologise for the delay in replying to your review. At the time of your review, we were facing significant problems with a third-party fulfilment partner, and we know this caused frustration for customers like you.
Since then we’ve taken full control of our website and customer service, investing time and care to bring everything back in-house. I’m pleased to say our service is now firmly back to the five-star standard our small team is proud of.
I’d love the chance to show you the difference and compensate you for the poor service you experienced. Please email us at customers@hartingtoncreamery.co.uk so we can personally make things right and thank you for giving us another opportunity.
We sincerely hope you will give us another chance and consider updating your review to reflect the significant improvements we have made in our web-sales service.
With gratitude,
Robert & the Hartington Team
Absymal
Absymal. Basically this company is just a scam taking peoples money and then not responding at all to any customer enquiries. Despicable at Christmas. Avoid!
20. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Mark, I’m Robert Gosling, owner of Hartington Creamery. I’m very sorry for the experience you had, and I completely understand how frustrating it must have been. The situation you encountered was caused by serious issues with a third-party fulfilment partner (a small business’s worst nightmare) and does not reflect the way we operate.
Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
I’d love the chance to show you the difference and compensate you for the poor service you experienced. Please email us at customers@hartingtoncreamery.co.uk so we can personally make things right and thank you for giving us another opportunity. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Took money and never despatched goods.
Have shopped here many times successfully in the past, but this Christmas they failed to despatch my order, then gave me a tracking number but never passed the parcel to Royal Mail. They didn't respond to emails or phone calls, so I have raised a dispute with American Express.
6. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Michael, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had this Christmas and for the frustration caused by our third-party fulfilment partner.
Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers expect.
We would love the opportunity to make this right and properly compensate you for the inconvenience. Please email us at customers@hartingtoncreamery.co.uk so we can personally address your order.
With gratitude,
Robert & the Hartington Team
Terrible
Terrible . I paid for 4 cheese packs in November and received nothing even though I was notified of postage on 17th Dec. We phoned a number of times and emailed frequently too- no reply!
I am awaiting a full refund. This company can not be trusted please be warned.
25. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hi Rob, I’m Robert Gosling, owner of Hartington Creamery, and I want to sincerely apologise for the experience you had with your order. At the time of your purchase, we were dealing with serious issues caused by a third-party fulfilment partner, and I understand how frustrating this experience was.
Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch with us about this order at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right.
With gratitude,
Robert & the Hartington Team
Shameful customer service and unfulfilled order
Will I ever learn to read reviews before ordering.
Yes again, an unscrupulous business takes our money without any intention of fulfilling their obligations.
No answers and no delivery.
I’ll put a claim in with PayPal but that’s not really the point, it it?
Shame on you all.
The good news is, PayPal have refunded my money.
The bad news is rouge traders are able to take our money without any obligation to fulfil their commitment.
I’m really pleased I didn’t get my order as I’d hate to support such an ugly company.
24. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hello, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and the frustration caused. At the time of your order, we were facing serious issues with a third-party fulfilment partner, which led to the delays and lack of communication you describe. This situation does not reflect the standards of service our small team strives to provide.
Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Disappointed- no response!
Trying to get a response from Hartington Creamery is impossible! I’ve tried 3 different numbers, numerous emails, social media messages etc and just no response for a week.
I placed an order in November for a Christmas present, due to be delivered w/c 16th Dec, Royal Mail haven’t even received it! I’ve asked if I can go collect but again, no response. Incredibly disappointed as my family have been eating this cheese for generations, reputation has been ruined, as well as £100 worth of Christmas presents! 23rd dec and I’m now stuck.
23. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hello, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and for how long it has taken us to respond to your review. We especially want to acknowledge and thank your family for your support of Hartington Creamery for all this time, and we are so sorry to have let you down with this order.
The issues you experienced were caused by serious problems with a third-party fulfilment partner and do not reflect the standards our small team works hard to uphold. Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch with us at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
Taken money but no order and no respone
Same as other reviews I order in November for delivery w/b 16th December got a tracking number but Royal Mail haven’t received them yet. Emailed Telephoned no response I have reported it to my credit card company
16. december 2024
Uopfordret anmeldelse
Besvarelse fra Hartington Creamery
Hello, I’m Robert Gosling, owner of Hartington Creamery. We are truly sorry for the experience you had and the frustration caused. At the time of your order, we were facing serious issues with a third-party fulfilment partner, which led to the delays and lack of communication you describe. This situation does not reflect the standards of service our small team strives to provide.
Since then, we’ve taken full control of our website and customer service, bringing everything back in-house. Our team has worked tirelessly to ensure every order is handled promptly, professionally, and with the care our customers deserve.
Please get in touch at customers@hartingtoncreamery.co.uk so we can compensate you and personally make things right. We sincerely hope you’ll consider giving us another chance to show the true quality of our cheeses and service.
With gratitude,
Robert & the Hartington Team
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