Great quality plants - large privet shrub. Arrived in excellent condition. Due to a shipping delay they even sent an extra plant! I would definitely use this company again.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I arrived at the yard, spoke to Hugo, gave him an off cut from our existing hedge, he immediately took me through to some laid out pots etc, we matched up with the off cut ,he quoted for the quantity... Se mere
ordered 24 pot grown Virburnum Tinus Eve Price hedging plants 50-70cm, delivered within stated timeframe & left where requested on pallet. All plants in excellent condition & none were pot bound.... Se mere
Virksomheden har svaret
Ordered two giant Sequoia trees Disappointingly both have now died after just one year in the ground. Followed all guidance and my other sequoias and specimen trees have survived, so not sure whats... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Welcome to Harrod Outdoors—your trusted source for premium hedging, mature trees, and outdoor plants, delivered directly from our fields to your door. Whether you’re planting a private estate, designing a contemporary garden, or managing a commercial landscaping project, we’re here to help you create beautiful, functional outdoor spaces with ease. We offer an extensive selection of quality plants including rootball hedging, pleached trees, specimen evergreens, flowering shrubs, and instant screening solutions. We grow across the UK and Europe, and source only from top-tier growers in horticulturally renowned regions like Italy, the Netherlands, Belgium, Germany and beyond—so you receive robust, vigorous plants ready to thrive. At Harrod Outdoors, we’re growers at heart. Our journey began in the field, not behind a screen, which means we’re bringing hands-on horticultural expertise into the online space with care and intention. We’re learning and improving every day, and we take full responsibility when we fall short. Your honest reviews help shape us into the best version of ourselves—and we’re grateful for every one. What sets us apart is not just our plants, but our people. Our small, passionate team offers fast, friendly, and knowledgeable support at every stage—from initial enquiry through to planting day. Whether you're a homeowner looking for elegant privacy solutions, a landscape architect sourcing large quantities, or a designer needing bespoke advice, we’re here to help. We’re proud to work with some of the UK’s top garden designers, estate managers, and discerning homeowners, and our service is trusted by thousands of customers nationwide. For those who need extra support, we offer access to expert planting services and free consultations to guide your project from vision to reality. At Harrod Outdoors, we believe buying plants online should feel as dependable as shopping with your local nursery—just at scale. That means clear communication, expert support, and quality you can count on. Experience the Harrod Outdoors difference today. Let us help you grow a beautiful, thriving outdoor space that elevates your home, your project, or your landscape. Growing gardens, the Harrod way.
Kontaktoplysninger
Prospect Nurseries, Main Road, NR29 3LN, Ormesby, Storbritannien
- 01603 327269
- contact@harrodsoutdoor.com
- harrodsoutdoor.com
4,3
Fremragende
67 anmeldelser
Har besvaret 100 % af deres negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Our Number One Nursery every time
Our Number One Nursery every time! Excellent friendly knowledgeable service,
Great prices, best in this area & probably best in UK, nothing too much trouble, highly recommend 👌
28. juli 2025
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Besvarelse fra Harrod Outdoors
Thank you so much for your review and feedback David! 🌿😊
Disgraceful service, plants not as discribed
The team are really friendly when you are buying but we had issues with our hedge as the plants did not look anything like the pictures sent (they where like tall twigs basically), they had brown leaves and dried up root ball from the day of delivery. I complained on the day but found the staff very unhelpful to the point where they refused to answer emails or deal with me on the phone. Customer service was non existent and since then several plants have actually died and they did nothing to help. They just take your money and don’t care. We spent £3,375 disgraceful, shame on you for the complete disregard of your customers. One star rating is too generous but I could not give less. One of the worst companies I have ever dealt with
24/7/25
I have reached out to you please could you reply, the email you quoted failed to work from my side so I have sent it to the logistics email I have used in the past
28. marts 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Helen,
We’re really sorry to hear about your experience and want to sincerely apologise for the disappointment you’ve felt. This is not the standard of service we aim to provide, and it’s upsetting to hear that you were left feeling ignored and unsupported.
We take feedback like this seriously and we’d really like the chance to look into what happened. If you're willing, please get in touch at contact@harrodoutdoors.com so we can review the details and do our best to make things right.
For anyone reading, we care deeply about the quality of our plants and the support we provide after delivery. Sometimes live plants can suffer in transit or take time to settle after planting, and we’re always here to help troubleshoot and advise.
Helen, again we’re sorry for your experience and we hope you’ll give us the opportunity to put things right.
Besvarelse fra Harrod Outdoors
Hi Anthony, thank you for your review!
7 Photinia delivered in perfect condition
7 Photinia Louise delivered in perfect, healthy condition. Well packaged. Excellent communication. Great price for the size of plants.
Would absolutely use Harrods again
20. juni 2025
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Besvarelse fra Harrod Outdoors
Thank you so much for your review Ian, we look forward to helping you with your garden in the future!
Very good customer service
Very good customer service. Was kept well informed about the delivery.
18. juni 2025
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Besvarelse fra Harrod Outdoors
Thanks so much for the lovely review! It means a lot to us that you took the time to share your experience. We’re really glad everything went smoothly with your order — shout if you ever need anything else, we’re always happy to help! 🌱
Delivered trees much smaller than I had paid for. Avoid.
Firstly, it took over 5 weeks and 22 working days and numerous emails to get the trees delivered. I paid extra for larger trees that had trunk girth of 10-12 rather than going for the standard 8-10cm. What I received were trees with girths of 7cm. They don't even offer so small on their website!
Emailed yesterday with photo's for proof of the size along with proof of size I ordered and have heard nothing back.
It is clear these products are coming from a diiferent country. What is not clear is if they are purposly sending out smaller trees than what they are advertising assuming 80% of the customers wont complain as they had waited so long for them. I wonder if I will ever get a response from them. I will update this review when/if I do.
2. juni 2025
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Besvarelse fra Harrod Outdoors
Thank you for your review — we’re really sorry to hear you’re unhappy, and we’d like to get this sorted as quickly as possible. At the moment, we’re unable to locate your order due to an incorrect reference number, so we’d really appreciate it if you could email us again at contact@harrodsoutdoor.com with your name and postcode so we can investigate this properly.
We understand your frustration around the lead time. It’s something we’re actively working on as we scale up operations across multiple locations and countries. Some species do take longer to reach our customers, and while that’s a compromise, it allows us to offer a much wider range of plants grown in optimal conditions — not just in the UK, but also in Italy, Belgium, Spain, Holland, and beyond. We're proud to work with expert growers across Europe to ensure the best quality for the UK climate.
We do stock certain varieties with a 6–8 cm stem girth depending on availability and type, and we’re very sorry if you received a smaller size than expected. This certainly wouldn’t have been intentional. As with all our customers, we’re happy to review any size discrepancies and issue either a partial refund or a credit note once we’ve received supporting photos.
If your email hasn’t been picked up yet, please don’t hesitate to resend it — we want to resolve this promptly for you. Thanks again for bringing it to our attention.
Terrible customer service
Terrible customer service. Placed an order on the 24th of April and still waiting one month later. Contacted a couple of times and no one reply to my emails. Very poor service
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Celso,
We’re very sorry to hear about your experience and truly regret the frustration this has caused. After investigating, it’s clear that your order was unfortunately missed due to a technical issue on our end — and we also did not receive your follow-up emails to either sales@harrodsoutdoor.com nor contact@harrodsoutdoor.com, which we are now actively looking into.
This isn’t the level of service we stand for, and we completely understand your disappointment. We’ve just reached out to you directly via email to put things right as a priority.
Thank you for bringing this to our attention — we’re taking steps to ensure it doesn’t happen again.
Great experience buying through Harrod…
Great experience buying through Harrod Outdoors, they explained to us what we required and helped choose the right shrubs for our hedge. Delivered promptly and helped put shrubs into holes. Took time to explain what distance was required between shrubs etc. Thanks to Chandler and his team
23. april 2025
Besvarelse fra Harrod Outdoors
Thank you so much for the lovely review! We're really pleased to hear you had a great experience with us. Chandler and the team always aim to go the extra mile, so it's fantastic to know their advice and hands-on help made a difference. We hope your new hedge thrives – and if you ever need anything else, just give us a shout. 🌿
The six bay tree hedging trees
The six bay tree hedging trees were in excellent delivered condition, perfect height and delivered on time. Excellent to deal with and kept me updated all the way.
2. maj 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Ron,
Thanks so much for your kind words! We're really glad to hear the bay trees arrived in great shape and were just the right size. It’s lovely to know you were happy with the service and felt kept in the loop from start to finish.
Enjoy your new trees, and thanks again for taking the time to leave a review!
COURT ORDER against Harrod Outdoors…
COURT ORDER against Harrod Outdoors remains unpaid!
28. december 2024
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Thank you for your review. This matter is currently subject to formal legal proceedings, and we are following the correct legal process to appeal the current outcome.
As we respect the judicial process, we are unable to comment further at this time.
Harrod Outdoors is committed to fairness, professionalism, and transparency in everything we do, and we appreciate the ongoing support of our valued customers.
Wonderful product
Wonderful product , greatly exceeded expectations and wonderful value
21. april 2025
Besvarelse fra Harrod Outdoors
Hi Nicholas,
Thanks so much for your lovely review! We're really pleased to hear that the privet hedging plants exceeded your expectations. We truly appreciate you taking the time to share your feedback, and we hope you enjoy your newly planted privet for many seasons to come!
The condition of the trees was…exceptional
The condition of the trees was fantastic, your time expectancy was exceptional and the driver who delivered the trees was very professional, helpful 100% to my whole experience, I will definitely order again
8. maj 2025
Besvarelse fra Harrod Outdoors
Hi Susan,
Thank you for the lovely feedback! We're so pleased to hear the Thuja Brabant trees arrived in top condition and that the delivery and service made the whole experience a positive one. We’ll be very happy to help again when you're ready for your next order!
OUTSTANDING
Outstanding, simply put this company have gone above and beyond from my first phonecall to delivery of my trees, once again thank you.
28. april 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Bailey,
Thanks so much for the fantastic review! We're really glad to hear you had such a great experience from start to finish — it means a lot to the whole team.
Amazing company very friendly staff…
Amazing company very friendly staff very beautiful plants and nice waiting area to relax and have hot beverage whilst me and the missus made a decision on plants.
15. april 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi there,
Thanks for the lovely review! We're so pleased you enjoyed your visit — it's great to hear the team made you feel welcome and that you found the perfect plants (with a cuppa to help decide!).
Hope to see you both again soon!
Excellent
Great choice of plants, helpful friendly staff, quick delivery
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Julie,
Thanks so much for your kind words! We're really glad to hear you enjoyed the plant selection and found our team helpful—it’s great to know your delivery arrived quickly too.
We’d love to help with your next garden project whenever you’re ready!
Amazing service!!!
Amazing service all round. The delivery of my plants was very fast and well packaged. Staff are very friendly and helped me figure out what I needed for my garden! Fantastic ⭐️
18. april 2025
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Besvarelse fra Harrod Outdoors
Hi Kaitlyn,
Thank you so much for the fantastic review! We’re so pleased to hear everything from the delivery to the advice hit the mark—and that our team could help you find the right plants for your garden.
We’ll be here whenever you’re ready for the next stage of your project!
Highly recommend
Very helpful customer service, plants delivered within 3 weeks like they stated and great quality! Thank you guys will be returning!!
17. april 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Sophia,
Thank you so much for the lovely review! We're really glad to hear you were happy with the service, delivery, and plant quality—that’s exactly what we aim for.
We truly appreciate your support and can’t wait to welcome you back for your next order!
Nice plants
Nice plants. Kept well informed whilst waiting for delivery.
Will use again
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Tony,
Thanks so much for the great review! We’re really pleased to hear you were happy with the plants and felt well looked after during the delivery process.
We’d love to help with your next project whenever you're ready—look forward to hearing from you again soon!
Fantastic company had few issues with…
Fantastic company had few issues with delivery but they sorted it . Great quality thank the team and Henry for everything they done
3. marts 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Heidi,
Thank you so much for your lovely review! We really appreciate your patience and understanding during the delivery hiccup—and we’re so glad we could get everything sorted for you.
We’ll make sure to pass on your thanks to Henry and the team—they’ll be delighted to hear your kind words. We're thrilled you're happy with the quality and look forward to helping again any time!
Fab Service and Quality
I’ve been a trade customer of Harrods Outdoor since March 2024 and couldn’t be happier with their service. Chandler, Henry, Hugo, and the whole team always go the extra mile to ensure everything runs smoothly. The quality of their plants is fantastic, and the level of care and professionalism they provide makes them a pleasure to work with. I highly recommend them and will continue to use their services for my projects!
16. januar 2025
Uopfordret anmeldelse
Besvarelse fra Harrod Outdoors
Hi Rachel,
Thank you so much for your amazing review—and for being such a brilliant customer to work with. It's always a pleasure dealing with you, and we genuinely appreciate the trust you’ve placed in us since day one.
Chandler, Henry, Hugo and the whole team always look forward to your orders and chats—you make our jobs that bit more rewarding. We’re so glad the plants have lived up to your standards and that the service has matched.
We’re excited to keep supporting you on all your future projects. Thanks again for being such a valued part of the Harrod Outdoors community!
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.