I appreciate speed and process of delivery and the fact that the real product 100% meets product description. The only reason not to give 5 stars is the fact that I had a problem with chosen payme... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilo... Se mere
Virksomheden har svaret
Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru... Se mere
Virksomheden har svaret
I was happy with the purchase proces. Except for the fact that the white shoes had visible a stain on them. I would expect this would be checked prior expedition.
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktoplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
God
964 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Vše proběhlo v pořádku.
20. januar 2026
Besvarelse fra Hardloop
Dobrý den Zdenko,
Moc děkujeme za Vaši skvělou zpětnou vazbu! 🌄 Jsme nadšeni, že vše proběhlo k Vaší spokojenosti. Montura Pure Duvet je opravdu výborná volba pro outdoorové dobrodružství. Těšíme se, že Vás brzy znovu uvidíme na našem webu! 🏔️
Sportovně,
Camille - HardGuide
Horrible delivery services
Hardloop uses Chronopost as a delivery service. A combination (for lovers of Catch-22 novel) which is deservedly ranked among the worst I have ever encountered.
When placing an order, you fill in the required information, select the shipping method, the order is accepted, everything is confirmed by email as it should be, ..., no signs of future problems
But then you receive an email from Harloop with the message "YOUR PACKAGE NEEDS YOU!" with a link to the order tracking page with the information "Le transporteur est en attente d'une information de votre part" CHRONOPOST NETWORKS – the page is in French and does not offer any other language, strange, considering that the e-shop offers several language versions, but not surprising). It is possible to click through to the carrier's shipment tracking, where you get the same information, albeit in English: "CHRONOPOST NETWORKS
Parcel held, pending information from the consignee." A small detail is missing: any clarification about what information is involved and where and how it can be provided.
Chronopost offers a chatbot, but only in French, messages via messenger, you cannot send it to them, or an app not available outside France, there is a french phone number too. What more could you want from an international online store
This leaves the option of contacting Hardloop or trying to resolve the issue through DPD, which delivers Chronopost shipments in Czechia. Several days of effort have so far resulted in only a few more lines in the shipment tracking with the information "Parcel in transit," "Parcel held," .. in transit, held, etc.
It wouldn't matter if delivery wasn't the fastest, but it's very annoying when you're bothered by requests for information that you entered in your order, which should have been verified, and by miscommunication between carriers, without any reasonable way to easily resolve the issue. You pay for the shipment in advance and then have to "fight" to even get it.
31. januar 2026
Besvarelse fra Hardloop
Hello Martin,
I’m really sorry for the inconvenience caused by these issues with Chronopost and the difficulty in tracking your shipment. This should not happen. We try to control all stages of delivery, even if it is delegated.
I can see that our support team has already responded to your request by email yesterday and provided you with several solutions regarding your order. If you need any more clarification or if you have further questions about the solutions offered, I remain available to assist you.
We hope we can welcome you again soon for new adventures.
Best regards,
Camille - Hardguide
Besvarelse fra Hardloop
Hello Josef,
Thank you so much for your wonderful feedback! 🏔️ We're thrilled to hear you had a great experience with our communication, delivery, and pricing. Your satisfaction means the world to us, and we can't wait to accompany you on your next outdoor adventures! 🌲
Sporty regards,
Arnaud - HardGuide
Dobrá spolupráce
Dobrá spolupráce, objednala jsem si norský svetr, velikost odpovída, svetr je moc hezky
22. januar 2026
Besvarelse fra Hardloop
Dobrý den Kateřino,
Moc děkujeme za Vaše skvělé hodnocení! 🌄 Jsme nadšeni, že jste spokojena s nákupem i velikostí. Vaše spokojenost je pro nás tou nejlepší odměnou. Těšíme se, až Vás znovu přivítáme na našich horských stezkách! 🏔️
S přátelským pozdravem,
Mathilde - HardGuide
Besvarelse fra Hardloop
Ahoj,
Jsme nadšeni, že jste s naší službou tak spokojená! 🏔️ Vaše pozitivní zpětná vazba nám dělá obrovskou radost a motivuje nás k dalšímu zlepšování. Doufáme, že vás brzy znovu uvidíme na dobrodružných stezkách! 🌲
Sportovně,
Guillaume - HardGuide
Besides the price
Besides the price, everything other was one star. Published date of delivery was very inaccurate and in the end, item was delivered over a week later with no apology or at least a try to compensate me.
13. januar 2026
Besvarelse fra Hardloop
Hello Peter,
I'm truly sorry about your delivery experience. 🏔️ We understand how frustrating delivery delays can be, especially without proper communication. We take your feedback seriously and will use it to improve our service.
Sincerely,
Guillaume - Hardguide
Skvělé rychlé dodání
Skvělé rychlé dodání. Helma super! Brýle jsem vrátila. Snad bude brzy vyrizeno.
8. januar 2026
Besvarelse fra Hardloop
Ahoj,
Děkujeme za vaše skvělé hodnocení! 🏔️ Jsme opravdu rádi, že jste spokojena s rychlostí dodání. Co se týče vrácených brýlí, ujišťujeme vás, že se postaráme o rychlé vyřízení. 🌲 Vaše spokojenost je pro nás na prvním místě a těšíme se, až vás znovu přivítáme na vašich dobrodružných cestách!
Sportovně,
Guillaume - HardGuide
Month since order, items nowhere, no proactive support
I ordered three items on Dec 26, 2025 for €400. Now it's January 24, 2026 and the order still hasn't arrived. Tracking says "in transit" since Jan 8, and since Jan 16 hasn't changed status. Nobody is replying or providing me with status updates. The exact same thing happened last year when I ordered here, so nothing has changed, the company doesn't work on improving it's services.
If you're unable to wait for 1 month+ for your order to be delivered, don't buy here.
Update: got a message that I received my package today on Jan 28.
23. januar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your message and for your patience with this delivery issue.
Today, on 28/01, we have opened an investigation with the carrier to get more information about the location of your package. We will update you as soon as we receive news.
I remain available if you have any further questions in the meantime!
Guillaume - Hardguide
Hardloop sent me a different shirt
Hardloop sent me a different shirt, and I waited a really long time for it. Since I'm from the Czech Republic, I don't have the courage to deal with it.
8. januar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your message and for letting us know about this delivery error. I am sorry you received the wrong shirt with your order.
You can return the item to us, and we will process your refund as soon as we receive it. If you need help with the return procedure or need a prepaid return label, just let me know. I will gladly guide you through the steps.
I remain available if you have any other questions or need further assistance!
Guillaume - Hardguide
Besvarelse fra Hardloop
Dobrý den,
Děkujeme za Vaši zpětnou vazbu a 4 hvězdičky! 🌄 Omlouváme se za delší dobu doručení. Věříme, že Smith 4d Mag S Chromapop Cat 3 maska splní všechna Vaše očekávání při Vašich outdoorových dobrodružstvích. Pracujeme na zlepšení našich dodacích lhůt! 🏔️
Sportovně,
Guillaume - HardGuide
Delivery chaos
13. januar 2026
Besvarelse fra Hardloop
Hello Tomas, 😃
Thank you for your message and for your patience regarding your delivery issue.
Today, January 23rd, we have contacted the carrier to open an investigation about the location of your parcel. We will keep you updated as soon as we have more information from them.
I remain available if you have any other questions in the meantime!
Guillaume - Hardguide
Besvarelse fra Hardloop
Hello,
Thank you so much for your positive feedback! 🌄 We're thrilled to hear that everything went well with your purchase. Your satisfaction fuels our passion for adventure! Looking forward to supporting your outdoor journeys again soon. 🏔️
Guillaume - HardGuide
perfect purchase
While surprised that package will come from France, it was fast and all went well.
19. december 2025
Besvarelse fra Hardloop
Hello,
Thank you so much for your perfect 5-star review! 🌄 We're thrilled to hear that your order arrived quickly from France and everything went smoothly. Your satisfaction is what keeps our adventure going! Looking forward to supporting your outdoor journeys again soon! 🏔️
Sporty regards,
Guillaume - HardGuide
I still did mot get my package after…
I still did mot get my package after almost 12 days after purchasing!!!
12. januar 2026
Besvarelse fra Hardloop
Hello Lucie,
Thank you for your message, and I am really sorry for the delay with your order.
There was a delay from our supplier, which postponed your delivery. I can confirm that your package was delivered on January 21st.
Best regards,
Camille - Hardguide
Good prices but unclear payment process…
Good prices but unclear payment process with a lot of errors and refused payments
8. januar 2026
Besvarelse fra Hardloop
Hi Michal,
I'm really sorry to hear about your payment difficulties 😔. We're actively working to improve our checkout process to make it smoother. The Altra Lone Peak 9 Plus you were interested in is worth the effort - it's one of our most reliable trail shoes!
Romain - HardGuide
Besvarelse fra Hardloop
Hello,
Thank you for your 5-star review! While delivery took longer than expected, we're glad our support team could help you promptly. The Rab Nebula Pro you ordered is definitely worth the wait - it's one of our favorite pieces for mountain adventures! We're constantly working to improve our delivery times while maintaining our quality service. 🏔️
Sporty regards,
Guillaume - HardGuide
Besvarelse fra Hardloop
Hello,
Thank you so much for your amazing feedback! 🏔️ We're thrilled to hear that your order experience was smooth and the delivery exceeded your expectations. The Ortovox Traverse 40 is an excellent companion for all your outdoor adventures! Looking forward to supporting your future explorations! 🌲
Guillaume - HardGuide
Great experience
Great experience, price was fantastic, the order arrived in 5 days. I ordered HH jacket and it was in perfect condition.
6. januar 2026
Besvarelse fra Hardloop
Hello!
Thank you so much for your fantastic review! 🏔️ We're thrilled to hear about your great experience with us, especially the fast delivery and competitive pricing. Your satisfaction is what keeps our adventure going! Looking forward to being part of your outdoor journeys again soon! 🌲
Louis - HardGuide
Besvarelse fra Hardloop
Hi,
Thank you so much for your kind feedback! 🙏 We’re happy to hear everything went fine and that you’re enjoying the products 🌲✨
Wishing you great adventures ahead!
Sportively,
Louis – HardGuide
Besvarelse fra Hardloop
Ahoj,
Děkujeme za Vaši zpětnou vazbu a 4 hvězdičky! 🌲 Jsme rádi, že jste s nákupem spokojený. Vaše poznámka ohledně balení je pro nás cenná - určitě na tom zapracujeme, aby příští doručení bylo dokonalé. Těšíme se, až Vás znovu přivítáme na Vaší další dobrodružné cestě! 🏔️
Sportovně,
Guillaume - HardGuide
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.