I appreciate speed and process of delivery and the fact that the real product 100% meets product description. The only reason not to give 5 stars is the fact that I had a problem with chosen payme... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilo... Se mere
Virksomheden har svaret
Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru... Se mere
Virksomheden har svaret
I was happy with the purchase proces. Except for the fact that the white shoes had visible a stain on them. I would expect this would be checked prior expedition.
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktoplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
God
964 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Hardloop
Ahoj Tomasi,
Děkujeme za Vaše milé hodnocení! 🏔️ Jsme rádi, že oceňujete náš široký výběr zboží a popisky produktů. Rab Firewall Mountain Jacket, který jste si vybral, patří mezi naše oblíbené produkty s detailním popisem a skvělými technickými vlastnostmi. Doufáme, že Vás bude provázet na mnoha dobrodružstvích v přírodě! 🌲
Sportovně,
Antonin - HardGuide
No parcel, no money!😢
I haven’t received anything yet although I had paid it 2weeks ago!!!!☹️I have already asked twice for information where my parcel is but answer was,,It’s still on its way and soon at me”. So I asked for money refund but still not answer. I’m very sad and disappointed. No parcel, no money….
5. februar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your review, and I’m truly sorry for the worry and frustration this situation has caused.
I’ve alreay replied to you by email with the latest tracking information. As mentioned there, your parcel is currently in transit with Chronopost. The last update we received from the carrier was on Friday, which is completely normal for an international shipment travelling from France to Poland. This small delay does not indicate a problem — the parcel is simply still on its way.
You should receive it very soon.
If, for any reason, the carrier is ultimately unable to deliver the parcel and it gets returned to us, you will of course be fully refunded within 14 days after we receive the return at our warehouse. But at this stage, everything indicates that the delivery is still progressing normally.
I completely understand your concern, and I’m here to help until your parcel arrives safely.
Best regards,
Emilie – HardGuide
I will never shop at your company…
I will never shop at your company again! Waiting over 14 days for a purchased product and only receiving it after repeated reminders is not how I imagine a reliable company to be. What's more, it was seasonal merchandise—ski gloves—that I needed for my trip to the mountains. Although the delivery was completed before my departure for the mountains, as I mentioned, I had to send repeated reminders, even in French.
26. januar 2026
Besvarelse fra Hardloop
Hello,
Thank you for your review, and I’m truly sorry for the inconvenience you experienced.
I wanted to let you know that I already replied to your private email last week, including the tracking number for your order. According to the latest information from the carrier, your item was delivered on February 9th.
I completely understand your frustration regarding the long delivery time, and I’m sincerely sorry that you had to send several reminders before receiving your parcel. This is not the experience we want for our customers, especially when the item is seasonal and needed for a specific trip.
Thank you for your patience, and again, I apologize for the delay you encountered.
Best regards,
Emilie – HardGuide
Besvarelse fra Hardloop
Dobrý den,
Děkujeme za vaši zprávu a zpětnou vazbu.
Potvrzuji, že jste od nás obdržel předplacený štítek na vrácení zboží, abyste mohl snadno zaslat zpět položky, které vám nevyhovovaly. Pokud byste potřeboval s vrácením či dalšími kroky poradit, dejte vědět - rád vám pomohu!
Kdyby vás cokoli dalšího zajímalo, jsem vám dále k dispozici.
Guillaume - Hardguide
You lied about delivery time!!!
2. februar 2026
Besvarelse fra Hardloop
Hello Adam,
Thank you for your message and for letting us know about your situation.
We have just opened an investigation with the carrier today, February 12, to get more information about the location of your package. As soon as we receive an update, we will contact you right away.
If you have any other questions in the meantime, I remain available to help!
Guillaume - Hardguide
Besvarelse fra Hardloop
Hi there! 🏔️
Thank you so much for your fantastic feedback! We're thrilled to hear you enjoyed our competitive prices and quick delivery across the EU. It's comments like yours that make our adventure in outdoor sports retail worthwhile! Looking forward to equipping you for your next outdoor journey! 🌲
Guillaume - HardGuide
Obchod nezklamal
Obchod proběhl úspěšně. Zboží dorazilo do ČR rychle, asi třetí den. Jediný problém byl s českým DPD, který si nevěděl rady, kam zboží doručit. Po dvou telefonátech zboží vyzvednuto.
26. januar 2026
Besvarelse fra Hardloop
Dobrý den,
Moc děkujeme za vaše skvělé hodnocení! 🏔️ Jsme rádi, že objednávka dorazila rychle, i když byla malá komplikace s DPD. Vaše La Sportiva Bristen jsou výbornou volbou pro dobrodružství v horách! 🌲 Těšíme se na vaši další návštěvu našeho obchodu.
S přátelským pozdravem,
Guillaume - HardGuide
Bad packaging
Bad packaging
Parts of the order were almost lost due to missing filling of the package.
10. februar 2026
Besvarelse fra Hardloop
Hi there,
Thank you for sharing your feedback about the packaging issue! 📦 I'm truly sorry to hear that parts of your order were almost lost due to insufficient filling. This is definitely not up to our standards. We're taking your comments seriously and will address this with our shipping team right away to improve our packaging methods. 🌲 Your adventure gear deserves to arrive safely!
Camille - HardGuide
Hardloop sent me package via bad delivery service
Hardloop sent me package via delivery servise Chronopost, that caused problems with delivery to my country.
20. januar 2026
Besvarelse fra Hardloop
Hello Johana,
Thank you for your message. I wanted to let you know that today, February 13, we have opened an investigation with the carrier to find out more about the location of your parcel. As soon as we have an update, we will get back to you without delay.
If you need any additional information in the meantime, I remain available and hope to assist you further.
Guillaume - Hardguide
Besvarelse fra Hardloop
Hi Marek! 🏔️
Thank you for your positive feedback! We're thrilled to hear you enjoyed our selection and prices. We're constantly working to improve our delivery times to match the quality of our products. Can't wait to equip you for your next outdoor adventure! 🌲
All the best,
David - HardGuide
Besvarelse fra Hardloop
Hello there! 👋
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with Hardloop was fast and reliable. That's exactly what we aim for on every adventure with our customers! 🏔️ We can't wait to equip you for your next outdoor journey!
Happy trails! 🌲
Arnaud - HardGuide
Besvarelse fra Hardloop
Hi Zuzana!
Thank you so much for your wonderful feedback! 🌄 We're absolutely thrilled that everything was perfect for you. Your satisfaction is what drives our passion for outdoor adventures! Looking forward to being part of your future mountain journeys! 🏔️
Camille - HardGuide
fajn zboží, dobrá cena, doprava je delší
Doprava je sice zdlouhavá a o pár dní delší než bylo avizováno, ale pokud na doručení nespěcháte, můžu jen doporučit. Objednávka dorazila v pořádku a zboží mělo odpovídající kvalitu.
23. januar 2026
Besvarelse fra Hardloop
Dobrý den Tereza,
Děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme rádi, že jste s kvalitou zboží spokojená. Omlouváme se za delší dobu doručení, pracujeme na jejím zlepšení. Columbia Helvetia II je opravdu kvalitní volbou a jsme rádi, že Vám bude dobře sloužit na Vašich dobrodružstvích! 🌲
Sportem ku zdraví,
Arnaud - HardGuide
Besvarelse fra Hardloop
Hello Tibor,
Thank you so much for your positive feedback! 🌄 We're thrilled to hear that your order and delivery went smoothly as expected. Your satisfaction is what drives us to keep improving our services. Looking forward to accompanying you on your next outdoor adventures! 🏔️
Sportivement,
Romain - HardGuide
Prilis dlouha dodaci doba
Prilis dlouha dodaci doba. Chvili jsem mela vazne obavy, ze zbozi nedorazi nikdy.
22. januar 2026
Besvarelse fra Hardloop
Dobrý den Barboro,
Mrzí nás, že dodací doba Vašich bot Sorel Glacier Xt byla příliš dlouhá a způsobila Vám obavy. 🏔️ Děkujeme za Vaši trpělivost a zpětnou vazbu, která nám pomůže zlepšit naše služby. Kvalitní zimní obuv jako Sorel Glacier Xt si zaslouží rychlejší doručení a pracujeme na tom. 🌲
Sportem ku zdraví,
Antonin - HardGuide
Besvarelse fra Hardloop
Hello Miroslav!
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience with our quick shipping and clear communication. The Ortovox Swisswool Col Becchei Hybrid Jacket you ordered is definitely worth the efficient delivery - it's perfect for your upcoming mountain adventures! ⛰️ Hope to see you back on the trails soon!
David - HardGuide
Balík nebyl doručen
The declared delivery time was approximately 14 days, which I accepted. After this time, I received information that the shipment had arrived at a depot in the Czech Republic, but had not been forwarded from there.
The e-shop then wrote to me that it was necessary to provide additional information, even though the delivery address was correct and complete. The link through which the information was to be added was not working. No one responded to my repeated emails, and no solution was offered to me.
The shipment remained stationary, and I had to track down and resolve the entire situation myself, including finding out where the package was and who was supposed to deliver it.
If a problem arises during shipping, I expect at least basic communication and an active effort to resolve it. That did not happen here.
I do not recommend them.
Translated with DeepL.com (free version)
29. januar 2026
Besvarelse fra Hardloop
Dobrý den, Vojtěchu,
je mi opravdu líto, že jste měl takovou zkušenost s doručením vašeho Columbia Pike Lake. 🏔️ Vaše připomínky jsou pro nás velmi cenné a pomohou nám zlepšit naše služby. Také jsme zjistili, že došlo ke zpoždění doručení, a podali jsme žádost u přepravce. Vaše komunikace s naším zákaznickým servisem pokračuje a snažíme se situaci rychle vyřešit.
S pozdravem,
David - HardGuide
Besvarelse fra Hardloop
Ahoj,
Velice děkujeme za Vaši pozitivní zpětnou vazbu! 🏔️ Jsme nadšeni, že jste s naším servisem spokojen. Vaše spokojenost je pro nás tou nejlepší odměnou! Těšíme se na Vaši další návštěvu na našich horských stezkách.
S přátelským pozdravem,
Guillaume - HardGuide
Komunikace v jiném jazyce než byla…
Komunikace v jiném jazyce než byla objednávka na webu. Balík nedorazil, musela jsem ho urgovat u spolupracující české dodávkové služby.
20. januar 2026
Besvarelse fra Hardloop
Dobrý den,
Upřímně se omlouváme za potíže, které jste měli s komunikací a doručením. 🏔️ Omlouváme se za nepříjemnosti a ujišťujeme vás, že děláme vše pro to, abychom zlepšili naše služby a komunikaci ve vašem jazyce.
S pozdravem,
Guillaume - HardGuide
I have not received the package yet…
I have not received the package yet even tho it is paid for and delivery supposed to be last week...I have complained already and waiting for the solution.
26. januar 2026
Besvarelse fra Hardloop
We are very sorry for the delay and the inconvenience this has caused 😔
After checking your order, we can confirm that the package has been delivered. Unfortunately, there was a delay beyond the expected delivery date, and we sincerely apologize for this.
Thank you for your patience, and we appreciate your understanding regarding this situation.
Louis - Hardloop
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.