I appreciate speed and process of delivery and the fact that the real product 100% meets product description. The only reason not to give 5 stars is the fact that I had a problem with chosen payme... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have to be brutally honest here; the site did not look that legit at first glance (weird translations, too-good-to-be-true prices, etc.), and I was quite hesitant to give it a try. And Trustpilo... Se mere
Virksomheden har svaret
Objednávala jsem boty. Na první pokus jsem objednala podle doporučení o číslo větší,ale i tak byly těsné. Vrácení ale proběhlo naprosto v pořádku. Nástupovky o dvě čísla větší už padnou. Na delší túru... Se mere
Virksomheden har svaret
I was happy with the purchase proces. Except for the fact that the white shoes had visible a stain on them. I would expect this would be checked prior expedition.
Virksomhedsoplysninger
Om Hardloop
Skrevet af virksomheden
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktoplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrig
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,8
God
963 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Hardloop
Dobrý den,
Moc děkujeme za vaše fantastické hodnocení! 😊 Jsme nadšení, že jste byl spokojen s rychlým vyřízením. Těšíme se, až vás opět uvidíme na stezkách dobrodružství! 🏞️
Sportovně,
Sixtine – HardGuide
Thank you for very smooth and pleasant…
Thank you for very smooth and pleasant shopping. Goods arrived than expected. Very nice!
24. marts 2026
Besvarelse fra Hardloop
Hello Petra,
A huge thank you for your wonderful feedback! 😊 We're thrilled to hear that your shopping experience was smooth and exceeded your expectations. Looking forward to seeing you back on the trails soon! 🏞️
Best regards,
Antonin – HardGuide
Bez problémů celkem rychle dodání vše v…
Bez problémů celkem rychle dodání vše v pořádku.
24. marts 2026
Besvarelse fra Hardloop
Dobrý den, Tomáši,
moc děkujeme za Vaši skvělou recenzi! 😊 Jsme rádi, že Vaše zážitky splnily Vaše očekávání. Ať je Vaše další dobrodružství plné objevů a nezapomenutelných výstupů! 🏔️
S pozdravem,
Romain – HardGuide
Besvarelse fra Hardloop
Hello Denis,
Thank you so much for your fantastic feedback! 😊 We're thrilled to know that your purchase was safe and as expected. Your satisfaction fuels our passion for adventure. 🌄 We hope to see you again for your next outdoor journey!
Best regards,
Théo - HardGuide
item was not deliverd
23. marts 2026
Besvarelse fra Hardloop
Hello,
Thank you for your message and for letting us know your order has not been delivered. We have started an investigation with the carrier to get more information about your package. As soon as we have an update, we will inform you right away.
I remain available if you have any questions in the meantime.
Guillaume - Hardguide
I am satisfied with the product, but again…
I am satisfied with the product, the store's communication and the delivery date. But again - the shipping packaging arrived in a completely dilapidated condition (did not affect the product). Please think about it.
20. marts 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your feedback! 😊 We're delighted to hear you're satisfied with your experience. We apologize for the condition of the packaging and will certainly look into it. We hope to accompany you on many more adventures! 🌄
Kind regards,
Guillaume – HardGuide
I recommend it!
The item arrived within the company's stated timeframe and in good condition. My expectations were met. I ordered it for my wife, and she's very pleased, which is very important!))
17. marts 2026
Besvarelse fra Hardloop
Hello Mykhailo,
Thank you so much for your fantastic review! 😊 I'm thrilled to hear that the Moon Boot Park Sneaker Boot met your expectations and that your wife is delighted with them. It's wonderful to know they arrived in perfect condition. Looking forward to accompanying you both on future adventures! 🏞️
Best regards,
Arnaud – HardGuide
First of all Hardloop has a huge…
First of all Hardloop has a huge variety of products and therefore I was happy that I found what I have been looking for some time. Their prompt communication was far beyond my expectation.
Simply great company.
17. marts 2026
Besvarelse fra Hardloop
Hello Ladislav,
A heartfelt thank you for such a fantastic review! 😊 We're thrilled to know you found what you were searching for and that our communication exceeded your expectations. Looking forward to seeing you on your next outdoor adventure! 🏞️
Best wishes,
Mathilde – HardGuide
Short delivery time to Czech republic
Short delivery time to Czech republic
good product description
17. marts 2026
Besvarelse fra Hardloop
Hello,
Thank you so much for your wonderful feedback! 😊 We're thrilled to hear about your satisfaction with our fast delivery and clear product descriptions. We hope to accompany you on many more adventures through the trails and mountains! 🏞️
Best wishes,
Guillaume – HardGuide
Nakup proběhl v poradku, zboží super
16. marts 2026
Besvarelse fra Hardloop
Dobrý den, Renato,
Srdečně vám děkujeme za vaše skvělé hodnocení! 😊 Jsme nadšení, že váš nákup proběhl hladce a že jste se zbožím spokojena. Merrell Accentor je skutečně výbornou volbou na dobrodružství v přírodě. Těšíme se na vaše budoucí výpravy! 🏞️
Sportovně,
Guillaume – HardGuide
Nepodarilo se dorucit
6. marts 2026
Besvarelse fra Hardloop
Ahoj Leoši,
děkujeme za vaši zprávu. Omlouváme se za vzniklé potíže s doručením zásilky.
Balíček, který jsme vám odeslali, se nepodařilo doručit a byl nám vrácen zpět jako odesílateli. Jakmile jej obdržíme zpátky, automaticky zahájíme vrácení peněz na váš účet. O průběhu vás budeme informovat.
Zůstaňte nám k dispozici pro další otázky. Ať vám příště balíčky dorazí s větším štěstím! 🏔️
Besvarelse fra Hardloop
Hello Ondra,
Thank you so much for your wonderful feedback! 😊 It's fantastic to hear that everything went smoothly with your order and that it reached Prague quickly. The Altra Lone Peak 9 Plus will be a great companion for your outdoor adventures. Enjoy exploring the trails! 🌄
Warm regards,
Romain – HardGuide
Vše v pořádku.
Vše v pořádku. Dodací lhůta do Čech je cca 2 týdny, je třeba s tím počítat.
10. marts 2026
Besvarelse fra Hardloop
Dobrý den,
Velké díky za vaši skvělou recenzi! 😊 Jsme nadšeni, že jste s námi spokojená. Těšíme se, až se znovu potkáme na vašich dobrodružných cestách! 🏞
Sportovně,
Guillaume – HardGuide
Zásilku jsem objednala a zaplatila…
Zásilku jsem objednala a zaplatila 2.3., měla být dodána 7.-9.3.
Dosud jsem nic neobdržela. Moje zkušenost s vaším obchodem se tím stává velice nepříjemnou.
3. marts 2026
Besvarelse fra Hardloop
Ahoj, děkujeme za zprávu! 🙏 Vaše zásilka je bohužel zablokována u dopravce, ale již jsme zahájili šetření, abychom situaci vyřešili. Budeme Vás brzy informovat. Doufáme, že se brzy uvidíme v horách nebo na hardloop.cz 🌲⛰️
Sportovně,
Sixtine—HardGuide
Besvarelse fra Hardloop
Hello Tomas,
Thank you so much for your fantastic feedback! 😊 We're thrilled to hear that you had a great shopping experience with fast delivery. Your adventure with us is just beginning, and we can't wait to see you back on the trails! 🏔️
Best regards,
Blandine - HardGuide
The store sent me the wrong model of…
The store sent me the wrong model of shoes. The box came crashed and with the name of a different shoe than the one I ordered, and inside it were completely different shoes! I wrote them a message, hoping they will solve the problem or at least refund my money.
17. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello
I'm truly sorry to hear about the mix-up with your order. We completely understand your frustration and are committed to resolving this issue swiftly. Rest assured, we will contact you today to ensure you receive the right product or a refund. 🌲
Sportively,
Arnaud – HardGuide
actually by error on the eshop payment…
actually by error on the eshop payment page, I had to repeat payment and the item has been delivered twice (paid also two times).
But I kept the 2 items at the end as I can use it.
So feedback is to make eshop payment ready for unexpected situations and better inform the customer.
But overall - I'm satisfied with your shop. Thanks
9. marts 2026
Besvarelse fra Hardloop
Hello Michal,
Thank you for your positive feedback! 😊 I'm delighted to hear that you're satisfied overall. At Hardloop, we strive to make your adventure shopping experience as seamless as possible. Your comments about the payment process are very helpful. We’ll work on ensuring smoother transactions. Looking forward to seeing you back on the trails! 🏞️
Sportively,
Arnaud – HardGuide
All top :)) :)
4. marts 2026
Besvarelse fra Hardloop
Hello Jakub,
A huge thank you for your fantastic feedback! 😊 We're thrilled to know everything was top-notch with your experience. We can't wait to see you back on the trails soon! 🏞️
Best regards,
Romain – HardGuide
Besvarelse fra Hardloop
Dobrý den,
Moc děkujeme za vaši fantastickou zpětnou vazbu! 🌟 Jsme rádi, že jste to udělali rychle a bez problémů. S Altra Timp 5 jste připraveni na další outdoorová dobrodružství! 🌲
S pozdravem,
Guillaume – HardGuide
Terrible experience with this store
Terrible experience with this store. The package was first held by DPD because the Hardloop website did not have up-to-date information about pickup points. The pickup point I selected was closed, so I had to call DPD and redirect the package.
However, the shoes were too small, so I returned the package using the label that was in my Hardloop account. Then I found out that they had provided the wrong label, and the package was sent BACK to the pickup point near my home.
Of course, the communication with customer support was terrible. I had to explain the situation in several different ways. I created the order in January, and the money was returned in March
I do not recommend this store!
14. februar 2026
Uopfordret anmeldelse
Besvarelse fra Hardloop
Hello,
Thank you for sharing your feedback. 🙏 We are sincerely sorry for this accumulation of issues with your order and for the frustration caused by the pickup point and the return process. 🏔️
It seems the carrier encountered several problems with your shipments, which is unfortunately out of our usual standards. Regarding the return, when everything goes smoothly, the refund is processed within a maximum of 14 days after the parcel reaches our warehouse. You were particularly unlucky to experience two separate shipping issues on the same order, leading to this long delay from January to March. We apologize for the poor communication you experienced while trying to resolve this. 🌲
Sportively,
Antonin – HardGuide
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.