Happygira Anmeldelser 

Extremely Disappointed – Avoid This Website!

I purchased a twin stroller with two car seats on January 16, and as of February 3, it is still nowhere close to being delivered. There was no clear notice on the website that shipping could take one to two months or more. Had I known this, I would have ordered elsewhere.
The lack of transparency is completely unacceptable, and the customer service experience has been terrible. No clear updates, no urgency to resolve the issue—just frustration. I would not recommend this company to anyone. Avoid this website!

Worst customer experience ever, do not buy from this company. Shipped product too late for event. Requested cancellation when advised of delay, was told to receive first and then return. On receipt was advised they just needed a video to show unboxing and would arrange return. Sent video. Weeks of chasing followed. after whichr they changed their mind and refused return. Multiple messages with Matt in customer service that repeatedly made errors and contradictions. This company is to be avoided.

I think this company may be a fraud and these reviews fake. I Order an expensive playpen from them almost a month ago and they sent me a tracking number that seems to be fraudulent. It makes no sense, says it was shipped from “SG” then was in customs then was in Los Angeles then was still being cleared by customs. Still have no receive my items and they haven’t responded to my email.

I purchased the natural timber baby gate about 6 months ago and some of the hinges got damaged during a move. I reached out to the Happy Gira support team to inquire about purchasing replacement parts. They were quick to respond and were able to help my with my problem.

This is an awful company. Ordered something on 12/19 and it’s now been 3 weeks and never arrived - even though they charged me right away; and it shows “delivered” on their self-created tracking website.

1/23: Update: JUST received item but it’s literally been over a month which is pretty outrageous. They should at least have updated more accurately - I still feel uneasy about the customer service - the way they go about things is fishy. Actual product (baby lounger) is excellent which is unfortunate. I won’t be using them again unfortunately.

Awful experience with these people, the happygira website tracks your order however this information appears to be completely fraudulent, data entered by happygira to simulate product movement. I placed this order on 12/17/24. They promptly created a UPS shipping label and billed me for my order. As of 1/9/25 UPS still does not have my order. I don’t understand how this company has made to the top of a google search. I’ll be contacting the better business bureau and reporting them. Don’t trust the positive reviews they are fake and don’t buy from this company they are a complete scam.

Ordered a product they shipped a cheaper one and charged us for the full. In email we wrote to them not to ship the inferior product, yet the proceeded not adhering to customer information.

The bassinet is 5/5- it is beautiful and feels safe and secure. Would absolutely purchase again. We had problems with the changing table clips as they were engineered incorrectly, however customer service has been responsive and is sending us new clips. Hoping these will secure the changing table so that we can use it.

They lied and misled us about delivery time. Product comes from Singapore. Takes a month to arrive instead of the 7-10 days they told me at checkout. Their customer service is trying to make it out like this is an "unexpected" delay. They know where they have to ship from and are lying when they tell you how long it will take. Do not buy if you can't wait a month

Regarding our purchase of the natural timber playpen

Pros: The wood and gate on the playpen were good quality, it aesthetically looks a lot nicer than other mesh playpens, and the support team was overall helpful and quick to respond when reaching out about an issue with the product.

Cons: It took a very long time for it to ship (that is noted when purchasing however) and the top joints of the playpen are not great quality and therefore the playpen hasn't been as easy to adjust or breakdown as is shown on the website. The website has a video that advertises a different type of top joint which locks/unlocks with the click of a button (easy to do with one hand). The actual joints require you to push down and use a coin to shift from a lock/unlock position. It is made from plastic and using the coin causes wear which makes it harder to turn over time. We've only had the product for less than two months and have had two joints break (the locking mechanism completely snapped apart on the inside) and have had several others to lock/unlock and we're now nervous to adjust any others given multiple have broken and we can't buy replacement parts. The support team did ship us two new top joints after the first two broke but I don't imagine they'll just continue to send us more if they break.

Overall: Would recommend the product if you don't plan on adjusting it much but if you're buying it for that purpose I wouldn't recommend it.

TLDR: Lower quality, useless instruction manual, OVERPRICED, slow delivery.

There’s a similar version on Amazon for a third of the price. Go buy that.

Purchased the XL adult access play pen with mat.
Red flags started popping up soon after ordering when informed it could take up to 6 weeks to arrive. Had to reach out to get shipping information a week after it cleared customs when originally told it would happen “as soon” as it did.

Once it did arrive, there was a label in tiny print stating unless you video opening the package to prove there were no damaged or missing pieces they would not supply replacements.

For the price I expected at least partially assembled. The manual is a joke. QR code to useless instructions and the paper “manual” itself was info about pregnancy and the first year of the baby, which felt really weird. The instruction and the parts were labeled differently, instruction were unclear, confusing and inaccurate. Ended up not using it and put it together with trial and error.

Lastly the quality. Sigh. I was so disappointed. The mat is so thin, I’ve had yoga mats with more cushion. There’s no padding around the metal frame, except on top. Parent access door requires you to undo a baby lock close to the floor. For the price I really expected high quality and intuitive design.

I would return it if I thought it was somehow possible. The only reason I don’t call it a complete scam is because it did arrive eventually and was technically the item they were supposed to send.

DO NOT TRUST THIS SCAM COMPANY! We paid over $400 for a stroller and car seat weeks ago that have yet to arrive. They have zero contact information to call & I have a feeling most of these reviews are fake that are giving 5 stars. Shipping is from overseas and a scam. I will be reporting them to the BBB for fraud.

the wooden playpen i ordered came in two separate large boxes. unfortunately, in one box, 3 wooden panels arrived damaged and broken. I emailed happy gira who promptly responded. they sent replacements free of charge. it was a nice surprise to find colorful plastic balls to fill up a small basket in the boxes. I took off one star because it took several weeks for the order to arrive as well as the replacements.

I bought the grey Happy Gira 2-In-1 High & Glider Chair as a baby shower present for my niece. Her father, sent video of it. It looks nice after it was assembled. I bought it after searching for a quality and safe glider high chair for my new godson when he is born in January. It looks comfortable yet sturdy and safe. The customer service is excellent. Matt from customer service kept me informed about order, shipment and delivery. Good customer care and communication.

We ordered the basic playpen and a foam mat in size 80 x 70. Ordering the products using the website was easy. We started to receive status updates quickly and our product came within 20 business days. We live in North Carolina. Once received, we unpacked everything and found it super intuitive and easy to put together, even without instructions. The size is perfect for us but the foam mat being the exact same size as the playpen cause the mat to bow just a little bit. We should’ve anticipated this but really needed the foam protection for our little one given the floors. Quick easy solution was just to put it under the playpen, which has worked perfectly for us. It is thick enough that it does provide protection and does have a cute design on it. Also, our zipper was not functioning well and Happy Gira has responded quickly and remediated the issue for us! Amazing customer service. Overall great product for the money!

The portable playpen and mat are great quality products. The playpen is super quick to set up and take down. It took a while to receive due to customs hold ups, but customer service was easy to reach and fast to respond via email. Spent a while looking for the right playpen with quality materials and easy assembly -- very satisfied with Happy Gira.

We ordered a playpen and it took almost a month to get to us. When it arrived, the product was defective and unusable for the purposes advertised: the materials didn’t quite fit together, causing a tear in the fabric when putting parts together because the fabric material was too taut; the zipper of the entrance is broken so the pen would not close (making it useless to us); some of the parts didn’t fit together and broke apart when we tried to make it work; and various other issues. We have been corresponding with the company for months but they have refused to cover the cost of a shipping return to Singapore or issue us a refund. We feel defrauded.

Happy Gira is a scam site! Look up the complaints on BBB about the website.

I did some research and HappyGira is owned by "Paw Group Inc" which seems to be a Chinese company. HappyGira does not have a phone number. All communication with their customer service was via email, which should be a red flag already.

If you have had a bad experience with Happy Gira as well, I suggest reporting them to the relevant Attorney General's office. If there are enough complaints maybe the government can take action. If you can afford it consider opening a case against them in small claims court.

This company’s trust pilot page is FLOODED with fake reviews. I’m amazed they can do this.

Look at the 1 star reviews, read for yourself.