Happygira Anmeldelser 

Got the standard playpen and it feels cheap. Seeing the item on a constant $100 discount should have been a red flag. Feels like if I touch the bars they'll bend in, not to mention they didn't send all the correct parts. We also got a play matt - it's 1cm thick and doesn't feel like a cushion at all. It was also supposed to be 60x70 but was smaller by several inches. When we tried to send it back, customer service said returns are only for defects - likely to prevent having to ship back to Singapore. Somehow receiving product smaller than advertised isn't a defect. I recommend staying away.

We ordered a playpen 2 months ago. We asked for updates throughout the process, and never received an update. Today we received an email from Girababy saying that the package had been delivered(it hadn't), and that there is nothing they can do. We asked for a refund multiple times throughout the process, and the customer service would not answer the question, just tell us that the product was in transit. Girababy stole money from us. We never received or playpen, and were strung along for 2 months. Avoid dealing with this company at all costs.

I had a broken connector with our 2 month old playpen. After contacting Happygira I was informed they wouldn't replace the attachment because it was past 7 days! I was told I could purchase 2 connectors or they would send them for free if " All we ask is that you leave us a 5-star review". I felt this is dishonest and had to purchase the connector. This came after tremendous delays in shipping. I would never buy from this company again!

Beware! This company is a total scam. They sent me a product that looks nothing like what I ordered, then blatantly lied to me about it and told me I would have to pay for shipping back to Singapore if I wanted it corrected. Do not order from them!

I messaged to cancel my item literally within thirty minutes of the order because my wife said she hadn’t decided fully yet and they stated it was already shipped. This was the 8th of May. Today, the 12th, they say the item has been shipped and would take 7-20 business days. I even asked on the 8th about how to return the item when it arrives and they have given zero instructions when their site advises you to email them for instructions on a return.

We bought two of these for our large home. The first one we put together and one of the click to lock mechanisms for the playpen is broken. So basically the pieces don’t lock together. It’s just the way it’s been manufactured and it’s not lined up properly. It doesn’t feel sturdy overall. It’s all a bit wiggly even once secured together. It’s a product which is decent for $150.00 if it clicked together. For the price I expected a much higher quality. The return policy is very sneaky and basically prevents any returns from happening. 10/10 won’t buy anything from here again. Scam artist company….

We purchased a panda plush and my stepson absolutely loved it. It’s very soft and high quality and super cute. The shipping was good. I would definitely purchase from them again. I highly recommend this company.

This is not an honest "business". They imply that they are U.S.-based (based in Beaverton, Oregon) per their website and that their items are manufactured in the U.S. (also stated directly on their website). Yet the package is shipped from a warehouse in Singapore. I have no problem with Singaporean products--but I DO have a problem with lack of transparency and dishonesty. I don't trust entities that lie or are shady about the origin of their products. When I asked them about this, they claimed that shipping directly from Singapore was to provide "faster delivery" and "better service". First of all, how this makes sense is beyond me. How is shipping from another country going to be "faster delivery" and "better service" than shipping domestically? Second, it didn't address the shadiness of why they didn't make this clear on their website! This was two strikes against them. After these exchanges, I could not trust that their items were thoroughly safety-tested and high-quality like they claimed on their website. If they are okay being dishonest and shady about these things, what's stopping them from doing this across the board in other areas? After reading so many people's negative experiences and disappointment with the product quality, I can pretty much confirm I don't trust that their claims about safety and quality are legitimate and trustworthy.

In terms of shipping time, the product (a baby gate) was purchased Feb. 18, 2025, and we didn't receive it until March 11, 2025. By that point, we didn't even need the product anymore.

When I requested a refund for the above reasons, they said I'd have to open the UNOPENED boxes and take a video of the items. I have never in my life had a business request that I open UNOPENED boxes for returns. I found this completely shady, especially after reading all of the negative reviews and experiences people shared on sites like Trust Pilot and BBB. Because of this, I did not feel comfortable opening these boxes. I wanted to return them exactly as they were delivered to me--100% unopened.

They also said they don't provide return labels. I have never in my life heard of an e-commerce business that doesn't provide return labels.

The lack of transparency alone is enough for me to strongly warn people against dealing with this "business". But all of the above reasons make me hope that everyone can learn the truth about this "company" and not fall into the trap of buying anything from it.

Very honest company and i loved being able to customize playpen

We love the timber wooden playpen we ordered and it gives us such peace of mind to have a safe place for our daughter to play! And we aren't anxious if she chews it either!!

I tried to cancel before my item was in transit (2 days before) and they emailed me the day it went in transit to let me know they can’t cancel. Ive asked for certifications to show me safety and received a generic test report. They won’t answer my questions clearly and only reply once a day - if that.

The shipping box the item arrived in was damaged. I could not salvage the box due to the condition is was in.

The wheels do not travel lock as described in the item description.

The foldable side mechanisms do not work correctly. It takes immense effort to get them to lock and unlock. I attached a photo when attempting to work with support of the one side that will not stay locked in the functioning position. As soon as I pull it up one side locks in place but the other side does not.

For the amount of time it took for me to receive this item over 20 days I am very disappointed in the quality & function of the item.

Then to boot the customer service is horrible and they drag you along with troubleshooting something that cannot be fixed and when you ask for a refund within the proper timeframe they stop responding to your requests.

I purchased the large playpen with adult access, but it took a long time to arrive, over a month. I didn’t realize it would be shipped from China to the U.S. When it finally arrived, it came with instructions, but they were very difficult to understand. Now I'm trying to collapse it, but I can’t figure that out either.! Ugh

Waited over a month for more than $400 worth of items that showed up in a shredded and broken box- sent photos to company to request replacement forced us to unpack everything and video it. Then tried to refuse replacing the damaged items, then stated we needed to ship everything back after forcing us to unpack the unusable box to SINGAPORE - why? This is a company that claims to be out of Oregon? I cannot discourage buying from this company enough. Very disappointing.

Do not deal or buy anything with Happy Gira, we bought the baby basinet and it came delayed and damaged. We were expecting the item before the birth of our child. It came 2 weeks after. When it arrived it came damaged. The box looked like something that had fallen off a truck. I was so upset by this, I contacted Happy Gira customer support right away and made a video of the unboxing. Not only did they say "shipping was not there fault, but they continued on to say no refund or exchange was available" because they stated "it doesnt fall under product defects". So if shipping is not there fault, how is it my fault for the company they hired to deliver the damaged product. We continued to exchange emails back and fourth as the basinet was $400 and we did not want to use a damaged/dirty item for our newborn child. I am happy to provide anyone photos of how the product arrived. I wish I could have uploaded them here. They have the worst customer service. They are not based out of the USA they are located in Singapore, so not only do they not support their customers but they also lie about thier company. DO NOT BUY FROM HAPPY GIRA.

Run from their product . The 3 in 1 stroller will be delivered to you damaged. It’s has a very poor quality with rip fabric and incomplete screws that are dangerous to kids.for the safety of your kids don’t ever buy this

Delivery times should be specified on the page where the item is purchased ("waning: this item will take 30+ business days for delivery as it is bigger than an apple"), not on a separate page ("shipping policy") with no direct link from the payment page (that simply says "free shipping"). This way of doing business is simply unehtical and will hopefully put them out of business.

This baby playpen is top-quality and made from durable, thick fabric. It also features padded sections to ensure my little one stays safe.

Do not order from here, like some other reviews stated, it took us a month to receive a playpen from them and it came with scratches and some items pre-assembled incorrectly. The door attachment didn’t line up with the rest of the setup. We reached out to customer service and they told us it looks like we must be having trouble and to just reassemble the piece we had never assembled (and could not given the type of screw) on our own. It has been a huge headache trying to get this resolved as they aren’t listening to us and I fear we will not receive a refund or replacement. Since they have to approve all reviews that go up, I’m guessing that’s why they’re high rated because this has been such a waste of money.

DO NOT PURCHASE FROM THIS COMPANY! I ordered their Baby Bassinet for Newborns, it took almost 1 month to arrive and upon unboxing it found that it was defective. The folding legs which came pre attached were in the wrong position making the product unusable. I followed all protocols (sending video and photos) within the required time period to show that the Bassinet was defective, hoping for a replacement. I received one response suggesting I try to fix it myself, which was impossible as the legs had been riveted on in the factory. I emailed the company everyday and have been completely ignored. The product is flimsy and cheaply made I would not put a newborn baby in this. This company has no contact phone number and upon searching their address find that it is linked to a website design company. I would avoid Happy Gira at all costs