Hapi Anmeldelser 164

Cant buy anything. Keeps saying billing address wrong and crashing out

Karl has visited Chalfont Lodge on two occasions - he has been brilliant in explaining and sharing all the benefits that our staff are eligible for in a simple language via Hapi App
Positive feedback from all the staff members from Chalfont Lodge, big thank you for all your support!

Rich F - Came to our DHL recycling site at Gatwick Airport. Sat with all the team and went through all the benefits.
Was very polite and came dressed in full PPE

Roshan was very helpful and talked me through step by step

Roshan was very informative and explained everything well.

Carl Garden was here today and explained all the benefits of which many I wasnt aware of and also helped me through a claim process.

Rohan explained everything and really happy with the plans and happy app

Scott and Chloe were great at PB very friendly and informative, not the usual pushy sales pitch. Would always welcome Personnel group at PB

I signed up with Lorna on 8.4.26 and honestly feel that I was given great information and she was able to answer all the questions I had asked. Both Lorna and Scott was friendly and a pleasure to speak with :)

Carl Garden has been to our itemised today &, has actively helped our staff with the range of benefits, most didn’t know. Absolute pleasure him being here

Lorna was very helpful and assisted with me with additional cover. Very friendly, explained the plans and ran through hapi.

Lorna was amazing, very helpful and professional

I had the pleasure of meeting Matt poole at my work place and he help me to make a claim at personal group he was a fresh breath air and an asset to your company.

Terrible App each time I try to purchase Vouchers it keeps saying they can't process it because of billing address error this is nonsense details is all the same

I accidentally purchased the wrong gift voucher (Nandos instead of Tesco) and immediately requested cancellation/refund - Nandos terms and conditions allow refunds if voucher is unused. Hapi benefits agreed they would refund and ‘raised a ticket on my account’ as I am gluten free and live 100 miles away from Nandos, they said once Nandos confirmed to them it was cancelled I would get a refund processed. I then requested Nandos to cancel for refund which they did. When I contacted Hapi benefits again they said they were still awaiting confirmation from Nandos, so I went back to Nandos who told me they have had no contact from Hapi benefits at all requesting this. I then asked for a data request from Hapi benefits and to chase up my refund, as I did not believe they ever sent an email to Nandos. To this day - they have never sent my data request which is now reported to ICO, nor have they refunded me (I have had no voucher and no promised refund for my purchase for over a month). My bank is now investigating for a chargeback.

I have used this company for years as a loyal regular customer, so it’s very disappointing to be misled and chasing what they owe me for so long.

Patricia my helper was a Billiat example to any body thinking of becoming one she was 100% brilliant in her job and should be an example by the way she works to others cannot praise her enough worked way beyond her working hours and I wasn't rushed in any way just a brilliant example Thanks a million Pat

I bought an £85 voucher for Sainsbury's while I was at the till. I was charged, but I didn't receive any voucher. Is the second time this happens to me. I am never going to use the everyday discounts again. Not worth the stress and the time. The worst app ever.

Don’t use it, sound guy Shadon archer though

Ben Althrope visited our site today. He was happy and helpful. Very informative and knowledgeable with products. Helped me switch my policy to adapt to my needs. Very happy with service