I have been dealing with Hamptons over the past 4 years. I bought my apartment with them and then used the Maidenhead office to rent it out fully managed. My first property manager Harjeet Kaur was ex... Se mere
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Se, hvad kunderne siger
Hamptons managed the letting of a Battersea house on my behalf for five years, and did so with professionalism, and astute commercial acumen. I would wholeheartedly recommend them for this role. In re... Se mere
Since we moved into our Hamptons rental we have liaised with Andzelika Pilewska, Property Manager. There was an issue with the front door not locking so this was critical and she arranged a locksmit... Se mere
Virksomheden har svaret
I ordered food thursday for home delivery, 20 minutes later i get a call to say they aren't making pizza . I asked for my money back and was told by the alleged manager that would be done. It is 5 day... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Hamptons offers an extensive portfolio of UK and international property, marketed via our 85 offices. Our services include sales, lettings, residential developments, property management and mortgages. We are continuing to expand both locally and internationally, positioning ourselves as one of the most valuable residential property groups in the world.
Kontaktoplysninger
Storbritannien
- hamptons.co.uk
4,5
Fremragende
2 t anmeldelser
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Har besvaret 66 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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We would recommend Hamptons
We would recommend Hamptons as a pleasant, efficient and very responsive agency. Even from the start, we had a very nice viewing experience and agreeing the tenancy was a smooth and easy process too. Throughout our tenancy, Daniel Johnson has been especially helpful and responsive whenever we’ve had any issues – We haven’t had too many issues but whenever we have, they’ve always been sorted quickly. We also like how they always try to get the same local contractors to do any maintenance work, and the contractors have always been friendly and efficient.
Communication is always fast, pleasant, and professional. We’ve been kept informed of any tenancy or building-related updates which has really helped us feel reassured of their quality service.
As a local estate agent in Harpenden, we’d certainly recommend them to anyone else looking for great, helpful, and reliable people to help you find a place to live in the area.
1. august 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share your experience and for your recommendation.
We are delighted to hear that you have found Hamptons to be pleasant, efficient and responsive throughout your tenancy journey, from your initial viewing through to ongoing property management support.
It is particularly wonderful to hear your recognition of Daniel Johnson. We pride ourselves on providing prompt, professional service, and it is great to know that Daniel has been so helpful and responsive whenever assistance has been needed. We are also pleased that maintenance matters have been resolved quickly and that your experiences with our local contractors have been consistently positive.
Keeping our customers informed and providing clear, reliable communication is extremely important to us, so it is rewarding to hear that you have felt reassured and well supported throughout your tenancy.
Thank you again for your kind words and for recommending Hamptons. We truly appreciate your feedback and will ensure that Daniel and the Harpenden team receive your comments.
I had a very positive
I had a very positive experience with Hamptons throughout the tenancy process. The team was professional, responsive, and always willing to help whenever I had a question or needed assistance.
A special thank you to Daniel Johnson, who was consistently courteous, efficient, and proactive. His communication was clear, and he made the entire process smooth and stress-free.
I would be happy to recommend Hamptons to anyone looking for a reliable and professional property management team.
31. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you had a positive experience with Hamptons throughout your tenancy and that our team was able to provide the professional, responsive and supportive service you expected.
A special thank you for recognising Daniel Johnson. It is wonderful to hear that his courteous, proactive and efficient approach helped make the process smooth and stress-free. Clear communication and excellent customer service are values we take great pride in, and I know Daniel will be pleased to receive your feedback.
We truly appreciate your recommendation and your kind comments about our team. Thank you again for sharing your experience, and we wish you all the very best for the future.
April Kane property manager
I have had a very positive experience working with April Kane as our Property Manager.
April has always been highly professional, responsive, and efficient. She consistently replied to my emails promptly and made every effort to resolve any issues in the shortest possible time. She handled every request with care and professionalism.
It has been a pleasure working with her.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with April. It is wonderful to know that she has been professional, responsive and efficient throughout your tenancy, and that her communication and dedication to resolving issues promptly have made a positive difference.
I will ensure that your comments are shared with April and her management team, as I am sure they will be pleased to receive such positive recognition of her efforts.
Thank you again for your feedback.
I highly recommend Hamptons in Hertford…
I highly recommend Hamptons in Hertford and Alex Clementsin particular.
Alex at Hamptons in Hertford have just sold our late parents’ beautiful equestrian properties for us in Benington.
Hamptons were highly recommended to us and I’m really not surprised as they’ve been quite amazing. Their photographs and marketing were superb.
The thing that made all the difference was the personal service that Alex always gave us. His communication was exemplary and nothing was ever too much trouble.
If you’re looking for the best local estate agents you must go to Hamptons in Hertford. We really can’t thank them enough.
22. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share your feedback.
I am delighted to hear about your positive experience with Hamptons Hertford and, in particular, with Alex Clements. It is wonderful to know that Alex provided such a high level of personal service throughout the sale of your late parents' equestrian properties and that his communication, professionalism and support made such a positive difference during the process.
I am also pleased to hear that you were happy with the marketing of the properties, including the quality of the photography and overall presentation.
I will ensure that your kind comments are shared with Alex and his management team, who I am sure will be delighted to receive this recognition.
Thank you again for your recommendation and for choosing Hamptons.
Good communication and very fast…
Good communication and very fast response to the maintenance service
Property Manager
Patrick Lehmann
13. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for your positive feedback.
We're pleased to hear that you found our communication to be good and that the maintenance issue was responded to quickly. We strive to provide a prompt and efficient service, and it's great to know this was reflected in your experience.
Thank you for taking the time to leave a review.
I would like to provide feedback for Danish Ashraf from Hamptons
I would like to provide feedback for our Property Manager Danish Ashraf who we have worked with for over 8 months. He has a very friendly open manner , is easy to get hold of, very responsive and is very understanding of a landlords needs and perspective. He is very professional and experienced in his field. He remains calm under pressure, can be assertive when necessary, is very organised and you can rely on him and trust that he will get things done. He takes control of things for you , is constructive in finding solutions and making helpful suggestions in order to get things done. He is a good communicator keeping you informed on what’s going on at all times , and has a great sense of humour!
10. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share such detailed feedback about Danish.
We're delighted to hear that your experience working with him over the past eight months has been so positive. It is wonderful to know that his friendly and approachable manner, responsiveness, professionalism, and dedication have made such a difference. We're especially pleased that you value his ability to remain calm under pressure, communicate effectively, provide practical solutions, and keep you informed throughout the process.
Your comments about his organisation, reliability, understanding of a landlord's perspective, and sense of humour are greatly appreciated and will be shared with Danish and his managers.
Thank you again for your kind words and for recognising Danish's hard work and commitment
Got a Complicated Client Over the Line…
I have been a 20yrs+ repatriating expat and going through the credit checking experience for a rental is troublesome, to say the least…
I dealt with several Agents in the search for a property in Cheltenham, most of which were outwardly sympathetic to the ‘no credit history’ situation that I had.
Some agents said what I wanted to hear, but I didn’t feel sincerity from all but Jen at Hamptons, and one other Agent.
Hamptons were very accommodating and negotiated in good faith with the current landlord, and I am happy to say that we are now relocated and ‘done’.
Jen has been professional throughout, as has the entire onboarding Teaam at Hamptons, therefore I would 100% recommend for them for the service and sincerity I was afforded.
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that Jen and our Cheltenham team were able to support you through what we appreciate can be a challenging rental process, particularly when returning to the UK after many years overseas.
It's wonderful to know that you felt listened to and supported throughout your property search, and that Jen's sincerity, professionalism and commitment helped make your relocation experience a positive one.
We wish you every happiness in your new home and thank you for recommending Hamptons.
⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
⚠️ HORRIBLE EXPERIENCE AS A BUYER - AVOID HAMPTONS BLACKHEATH!! ⚠️
Called their Blackheath office to book a viewing to see Masons Hill, Woolwich.
Hamptons Sales Team agreed to view on 4 Saturday July at 11:15 a.m but Susan called later and told me she couldn't accommodate me at 11.15 am. I explained to her that I have many viewings lined up the next two Saturdays as I live far and I cannot come in earlier or later and I cannot attend during weekdays as I live far. She wasn't sympathetic at all and just said "Well it's your loss, this home will be sold very quickly."
I explained that I am a full cash buyer. Later, the woman said you're not special. We have many fully cash buyers registered on our systems. Needless to say fully cash buyers, no mortgage is actually rare so Susan is being deceitful and is not operating in line with the Ombudsman Code of Conduct and have reported this to the Ombudsman.
Susan was rude, obnoxious and unpleasant to deal with. Rather than being or taking the sympathetic approach, she takes the direct and rude approach.
Horrendous experience as a prospective full cash buyer and have second thoughts on viewing properties with Hamptons.
Hamptons Blackheath still hasn't published my negative review on Google Review. I suspect this is the only platform that will allow me to leave a true review without the company being selective of which reviews to publish.
27. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share your feedback. We are sorry to hear that you were disappointed with your experience when arranging a viewing through our Blackheath office.
At Hamptons, we aim to provide a professional and courteous service to all customers, and we are concerned by the issues you have raised regarding the communication you received and the way in which your enquiry was handled. We understand how frustrating it can be when a viewing appointment cannot be accommodated at a preferred time, particularly when travel arrangements and other property viewings have already been planned.
We take all customer feedback seriously and would welcome the opportunity to investigate your concerns further. If you would like us to review the matter, please contact our Customer Care team at customercare@hamptons.co.uk, providing your full name, contact details, and any relevant information relating to your enquiry.
Thank you again for bringing this to our attention.
Excellent service from Ayo
Excellent service from Ayo. Prompt, accurate and responsive. That’s all you need!
1. juli 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for your kind review.
Prompt, accurate and responsive communication is exactly the standard we strive to deliver.
We greatly appreciate your feedback
Friendly
Friendly, helpful and professional staff achieved a good result for us in difficult market conditions.
13. maj 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave this review.
We are delighted to hear that you found our team friendly, helpful and professional, and that we were able to achieve a good result for you despite the challenging market conditions.
Your feedback is greatly appreciated. We wish you all the very best for the future and thank you for choosing Hamptons.
Great experience overall
I had a great experience overall. Any questions or issues I had were dealt with quickly, and communication was always prompt and helpful. Thank you to Danish Ashraf for the support throughout the process.
24. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such positive feedback.
We are delighted to hear that you had a great experience and that any questions or issues were dealt with quickly and efficiently. Providing prompt, helpful communication is something we strive for, so it is wonderful to know this was reflected in your experience.
A special thank you for recognising Danish Ashraf for the support provided throughout the process. I am sure they will be pleased to hear your kind comments.
We wish you all the best i and thank you for choosing Hamptons.
Hamptons - Excellent Tenant Experience
Hamptons look after the rental property I have occupied for 4 years now. I mainly engage with Daniel, who is extremely responsive and and courteous, but I have to say that every touch point with Hamptons, from the initial viewing, to the contract, and the annual property checks has always been handled with a high degree of professionalism.
26. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such a positive review.
We are delighted to hear that you have had such a consistently positive experience with Hamptons throughout your four-year tenancy. It is particularly pleasing to know that Daniel has been responsive, courteous, and supportive whenever you have needed assistance.
We are also grateful for your comments regarding the wider team and the professionalism shown throughout the tenancy, from your initial viewing and tenancy agreement through to the regular property inspections.
Your feedback is greatly appreciated
Everything is great
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave a review.
We are delighted to hear that everything is great and that you have had a positive experience with Hamptons.
Your feedback is greatly appreciated. Thank you for choosing Hamptons.
Hamptons Kingston upon Thames
Absolutely appalling experience with this agency. We were asked to give a £5,000 reservation fee for a new build property, with no relevant paperwork offered. Eventually after the matter being escalated, we received the correct paperwork. Paid the fee into a BRIP8 account, which we have since been told is ‘irregular’ for this type of transaction. The money has gone missing, and continues to be missing some 6 or so weeks later. Hamptons have had proof from our bank that it has left the account but rather than making any attempt to trace it, they have done nothing. Between Hamptons and the builders (Kidbrook Homes) solicitor, the evidence we gave them has clearly not been shared. The 3 members of Hamptons staff that we had dealings with, one being the Head of Residential Development, Surrey & Southern, has been stressful and pointless. They are rude, condescending and arrogant. They clearly have no interest in representing their client in securing what was a full asking price purchase. To date, we are still £5,000 out of pocket, and have no hope of Hamptons making any effort (along with Kidbrook) to trace the whereabouts of this money. They could not care less, and that is the attitude we’ve endured for weeks before we finally pulled out of the process.
25. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for bringing this matter to our attention. I am sorry to hear about your experience and the concerns you have raised regarding the reservation fee, the handling of the transaction, and the level of service you feel you have received.
I appreciate that this situation must be extremely frustrating, particularly given the length of time that has passed and your concerns regarding the whereabouts of the funds.
If you would like the Customer Care team to formally review this matter, please send full details of your complaint, including the property address, the names of those involved, and any relevant correspondence or supporting documentation, to customercare@hamptons.co.uk
Upon receipt, we will ensure your concerns are reviewed and directed to the appropriate team for investigation in accordance with our complaints procedure.
Hamptons International a safe choice
Hamptons International has a large comprehensive support team offering many resources for the residential landlord. The size of the company may allow a larger turn around of agents than preferred; nevertheless the transition was typically swift and seamless. Our experience with most of Hamptons property managers and their other departments professionals have been good. Hamptons managed difficult tenants professionally and delicately and communicate well with the landlord. Our most recent property manager, Selen, has been extremely supportive and responsive. We greatly appreciate her initiative to invite other Hamptons professionals to assist with providing the best service for the landlord and coordinating with contractors and subcontractors during extensive renovations.
2. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such a detailed review.
We are delighted to hear that you have had a positive experience with Hamptons and that our teams have been able to support you throughout your property journey. We appreciate your comments regarding the breadth of resources and expertise available across the business, as well as your recognition of the professional manner in which difficult situations have been managed.
A special thank you for your kind words about Selen. We are pleased to hear that she has been supportive, responsive, and proactive in coordinating with colleagues, contractors, and subcontractors to help ensure your renovation project progresses smoothly. We will be sure to share your feedback with Selen and her managers, as we know she will be delighted to receive your recognition.
Thank you once again for choosing Hamptons. We greatly value your continued trust and look forward to supporting you in the future.
Hamptons in Maidenhead have managed…
Hamptons in Maidenhead have managed several properties for me over the past ten years. The service I have received from the entire team and in particular from Harjeet Kaur has been extraordinary; attention to detail and super-efficient, many times going above and beyond expectations. I can highly recommend their all-round management services!
17. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave such a wonderful review and for your continued trust in Hamptons over the past ten years.
We are delighted to hear that you have been so pleased with the service provided by our Maidenhead team. Delivering a professional, efficient, and reliable property management service is extremely important to us, and it is fantastic to know that this has been reflected in your experience.
We are especially grateful for your kind comments about Harjeet Kaur. Her dedication, attention to detail, and commitment to going above and beyond for our clients are qualities we greatly value, and we will be sure to share your feedback with her and the wider team.
Thank you once again for your recommendation. We truly appreciate your support and look forward to continuing to assist you with your properties for many years to come.
Selen has been our property manager for…
Selen has been our property manager for several years and she always provides an excellent and responsive service when we raise issues with the flat with her.
15. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave a review.
We are delighted to hear that Selen has consistently provided you with excellent service over the years. We understand how important it is to have a property manager who is responsive and supportive when issues arise, and it is wonderful to know that Selen has been able to deliver this for you.
Your kind feedback is greatly appreciated, and we will be sure to share your comments with Selen and her management team. Recognition such as this means a great deal and reflects the high standards of service we strive to provide.
Thank you once again for your continued trust in Hamptons.
Rent somewhere else. Disappointing and unprofessional
Extremely disappointing experience with Hamptons. Rented a flat through this agency. Being told that the property was "ready to go". The keys have been handed on the street (found out later we were missing some keys to access the water, gas and electricity meters). As soon i got in, i found some maintenance issues which have been reported straight away to the property manager. Once i moved into the flat, I realised that the boiler was not working, and therefore there was no hot water and no heating in the flat. It took 17 days since it was flagged for the property manager and the landlord to solve the problem. In the meantime, i was suggested to buy a daily gym pass or to go to a friend to take a shower. We have been promised a rent free period for the time without the boiler (emails proving that). Eventually, out of the 17 days, only 14 have been discounted without any explanation. Some of the maintenance issues have been solved and paid by myself, some other are still not solved after over 70 days. In addition, i had to pay the outstanding debts to the old energy supplier (42£) to be able to switch my account into the new flat. The agency only works in the interest of the landlords. There is no support to the tenants. The property manager has only communicated via email, not a call or a visit to try to solve the situation. No one else in the office took ownership of this case, including the agent who signed our contract. All the maintenance issues could have been easily spotted with a 10 minutes check by the landlord or the agency prior the rental agreement. Lights not working, hole in the sink, leaking shower and tub, boiler not working, malfunctioning fan extractor, all problems that someone with a bit of professionalism would easily spot. Stay away from this agency, at least from this branch. Rent somewhere else.
23. marts 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to share your feedback with us. Providing excellent customer service is very important to us, and we’re sorry to hear about your experience. We would appreciate the opportunity to look into this further, so please feel free to contact us at customercare@hamptons.co.uk with your details.
Thank you again.
Excellent service especially with Kato
10. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for your wonderful review. We’re delighted to hear you received excellent service, especially from Kato, your kind feedback will mean a great deal to them. At Hamptons, we are committed to delivering the highest standards of service, so it’s always a pleasure to hear when this has been reflected in our clients’ experience. Thank you again for taking the time to share your feedback.
Avoid like the plague
If you are considering hiring Hamptons to let and/or manage your property, I would strongly recommend you don't.
Constant changes of property managers, unreasonable times to respond to emails if they respond at all, very expensive contractors to carry out repairs, recurrent late rent payments, instructing unauthorised repair works and charging you for them without providing any invoice, and spinning the narrative to alter reality when you complain to avoid taking any ownership of their mistakes, etc.
They seem to be very friendly and very polite, and they constantly tell you they aim to provide the best service, but their actions don' t match their words and the incompetence and lack of professionalism are out of this world.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Hamptons
Thank you for taking the time to leave your review. Providing a high standard of customer service is extremely important to us, so we are naturally disappointed to read about your experience.
We take all feedback seriously and would welcome the opportunity to look into your concerns in more detail and address the points you have raised. Please contact us at customercare@hamptons.co.uk with your details so that we can investigate thoroughly and respond appropriately.
Thank you again for bringing this to our attention.
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