It no longer produces steam after about 6 months of twice daily use. It has been inconsistent in steam production, sometimes working as advertised, but more often failing to deliver steam to both eyes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Not recommended. Customer service is terrible. Product information is insufficient prior to purchase. When we found out that the lasers used by the system could be dangerous, we were told we couldn’t... Se mere
Virksomheden har svaret
I recently bought this cervical traction device, and it's fantastic! The customer service was excellent, answering all my questions. Shipping was super fast, arriving in just a few days. The product q... Se mere
Great product. Great for night treatments without disturbing anyone around with loud noises. Easy to clean. Product came with good procedures to follow and they are easy to read. What helpful product... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Here at Halipax, we aim to create a healthy lifestyle that assists every individual to de-stress, relax, unwind and streamline a pain-free life and at the same time feel and look amazing. The core values that we’ve built and operate are by letting us empower our staff to deliver the best at-home recovery and care device solutions and enable them to improve the quality of life for every individual.
Kontaktoplysninger
5824 Indian Terrace Dr, 93063, Simi Valley, USA
- admin@halipax.com
- halipax.com
2,9
Middel
285 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Det tager typisk over 1 måned at svare
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
I still until today have not received…
I still until today have not received my item that I ordered in May. Two months trying to call and email customer support and no replies. They do not answer the phone line either. Terrible terrible customer service. I don’t recommend having to deal with this company. It is exhausting to email and call and get no replies. Nothing worse than no customer service to help or return my money that I spent for an expensive item that I haven’t received.
15. juli 2023
Besvarelse fra halipax.com
Thank you for providing your feedback. We value your satisfaction as our priority. Based on our records, your order was placed on November 15, 2022, and we successfully delivered it on November 22, 2022.
We apologize for any confusion, but the delivery was completed within a timely manner and not 4 weeks as you mentioned in your feedback.
Product performed as described
Product performed as described
Simple to use
Very happy with my purchase
15. juli 2023
Besvarelse fra halipax.com
Thank you for sharing your positive experience with us! We truly appreciate your kind feedback and are thrilled to know that you're satisfied our product.
Great product!!
31. maj 2023
Besvarelse fra halipax.com
Thank you for sharing your positive experience with us! Your kind feedback means a lot to us, and we are delighted to hear that you are satisfied with our product.
Besvarelse fra halipax.com
We're absolutely thrilled to hear that our product has worked effectively for you! Knowing that it has helped alleviate your pain and brought you happiness is incredibly rewarding.
Customer satisfaction is our ultimate goal, and we're grateful that our product has made a positive impact on your well-being.
Did not work at all.
17. maj 2023
Great work
This is my third time using this company! They are quick and the tint looks awesome! I also recommended Halipax to my boy and he loves his tint job as well.
29. juni 2023
Besvarelse fra halipax.com
Thank you so much for being a loyal customer and for your positive feedback! We truly appreciate your continued trust in our company and products.
Cervical device
I really enjoy using my cervical machine. The heat and current are terrific. I can feel a real improvement.
15. juli 2023
Besvarelse fra halipax.com
We're absolutely thrilled to hear that our product has worked effectively for you! Knowing that it has helped alleviate your pain and brought you happiness is incredibly rewarding.
I love this unique product that fixes my old injuries.…
I love this unique product that can find all my muscle injuries and fix them! It's great!
15. juli 2023
Besvarelse fra halipax.com
We want to express our gratitude for sharing your positive experience with the product! Your kind feedback means a lot to us, and we are delighted to hear that you are satisfied with both our products and service.
Customer satisfaction is our top priority, and it's heartening to know that we were able to meet your expectations and provide you with a positive experience.
Absolute garbage
Absolute garbage, tried to return and was told we couldn’t after one use!! Buyer beware…
15. juli 2023
Besvarelse fra halipax.com
Thank you for providing your feedback. We appreciate your concern, but it is important to clarify that our records indicate that we indeed emailed you the return instructions on 9/29/2022, immediately after you requested a return. However, we have not received the product back from you as per our records.
Useless. Did not help. I could not return.
Useless. Did not help and I could not return.
10. juli 2023
Besvarelse fra halipax.com
We apologize for any inconvenience you experienced with our product. We understand how frustrating it can be when a product doesn't meet your expectations, and we're sorry that it didn't work for you.
Regarding the return, we sincerely regret any difficulties you faced. Our return policy is designed to ensure customer satisfaction, and we strive to address any issues promptly.
Based on our records, it appears that your inquiry to return the product was made after the allowed return timeframe had passed.
For my personal preference I would have…
For my personal preference I would have liked to have had more of a decompression/stretch
25. maj 2023
Besvarelse fra halipax.com
Thank you for sharing your feedback with us. We truly value your input, and we appreciate you taking the time to express your preference.
We understand that different individuals have unique preferences when it comes to using our product. Your feedback is valuable in helping us understand how we can improve and meet the diverse needs of our customers better.
We are continuously working to enhance our products and offer the best possible experience to all our customers. Rest assured that your suggestion for more decompression/stretch will be taken into consideration for future product development.
Customer service is excellent
Customer service is excellent. I will continue purchasing from this company again
5. juni 2023
Besvarelse fra halipax.com
Thank you so much for your positive feedback! We are thrilled to hear that you had an excellent experience with our customer service.
Customer satisfaction is our top priority, and we are committed to providing the best possible service to our valued customers like you.
We truly appreciate your support and loyalty. It's an honor to have you as a customer, and we look forward to serving you again in the future.
I never even received my package
I never even received my package! I called / emailed about my troubles and the representative told me I had to file a claim with the shipping service they use. When I reached out to DHL shipping services they informed me I needed a written statement / consent form from Haliplex to be able to even file a claim! I never bothered reaching back out to Haliplex because I was so aggregated about the whole situation. They should be more equipped to handle shipping issues and warn you of what exactly to do when these problems happen. No one followed up or reached out to see if anything came of my issues I had! For such expensive products they carry they should have a better customer service department to help you with issues like what happened to me!
30. marts 2023
Besvarelse fra halipax.com
Thank you for your feedback. Kindly be informed that submitting a claim for a lost package does not necessitate a written statement from our end. It is important to mention that your DHL tracking information, along with the delivery proof, confirms the successful delivery of your order on Wednesday, April 12, 2023.
However, we understand your situation as a customer who claims to have not received the order. In order for us to initiate the process of resending a new replacement, we kindly request you, as the recipient, to file a claim accordingly. This will enable us to address your concern and take appropriate action to resolve the issue.
Personal Use! If you use the product, you'll know how well it works or does'nt work
Personal use
15. juli 2023
Besvarelse fra halipax.com
We want to express our gratitude for your positive feedback! Your kind words mean a lot to us, and we are thrilled that you are satisfied with our product.
Besvarelse fra halipax.com
.Thank you for sharing your experience. We're thrilled to hear that our neck brace has been a great help to you. Your satisfaction and well-being are our top priorities, and we're delighted that our product has made a positive impact.
Besvarelse fra halipax.com
Thank you for your fantastic feedback! We're thrilled to hear that you love our product so much that you've purchased a second one. Your satisfaction is our ultimate goal, and we're delighted to have met your expectations.
We appreciate your loyalty and support in choosing our product again. It means a lot to us that you find it fabulous and beneficial.
Countless spam emails
Initially, I was happy with the product. But since the delivery I get bothered nonstop with these rating emails. It sucks!!! If, for every product I order online, I get 10 or more emails to rate my product, I prefer not ordering anything anymore!
9. januar 2023
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