Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Scammmmmmm Do not buy literally its a scam dont even waste your money!!! Never delivered and Never refunded And sends threats when asked for a refund This place is a scam and needs to be closed d... Se mere

Bedømt til 5 ud af 5 stjerner

I love this hair, great quality, and it’s easy to order. Looks so natural and almost maintenance free! Always comes well packaged. I usually get Burmese curly, but ordered the straight hair the last 2... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I love hairvirginity. Since purchasing I haven’t bought from any hair vendor. Raw hair is the only way. My 2 favs are DD Vietnamese straight, and Indian loose curl. Amazing quality, next day delivery... Se mere

Bedømt til 5 ud af 5 stjerner

I’ve been using these hair extensions for years and the quality is amazing . Honestly I wouldn’t go anywhere else it’s the best extensions I’ve used . I’ve also been recommending them to friends and f... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Leverandør af hårextensions
  2. Leverandør af skønhedsprodukter
  3. Engrossalg af skønhedsprodukter
  4. Kosmetikbutik
  5. Hårproduktbutik
  6. Parykforretning

Skrevet af virksomheden

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


Kontaktoplysninger

4,2

God

TrustScore 4 ud af 5

275 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 55 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Chilee The Quality!!!

Chileeeee, this hair is not to be played with, the quality of the double drawn bundles go crazy, chile this hair deadass got me feeling indian. Will definitely be buying from here again and i recommend you get to it girlies.

7. juni 2024
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Besvarelse fra HAIRVIRGINITY

Hi Tasha!!

We loved reading your review and we're glad you're pleased!! Can't wait to have you again soon!

- HAIRVIRGINITY x

Bedømt til 2 ud af 5 stjerner

Order at your own risk

I ordered three packs of Yaki straight Peruvian hair, totaling £345. What I received were three bundles with different textures: one being Yaki and the other two being straight. I enquired and was offered an exchange, which I initially accepted. However, upon receiving the exchanged hair, I realised that the hair quality is indeed very poor, especially for the price. The hair feels like straw, essentially. Originally, I wanted a refund but accepted an exchange instead. Honestly, I regret not insisting on a refund. So much has gone wrong; I even had to cancel a hair appointment because I wasn’t sent the correct texture initially. Although the customer service is responsive, the product itself is severely lacking. This entire experience has been extremely disappointing.originally I had ordered from HairVirginity because I saw how amazing the girls on their instagram looked, a lot of them being influencers. I’m finding it hard to believe that the same hair I received is the same hair the company sends influencers.

29. maj 2024
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Besvarelse fra HAIRVIRGINITY

Hi Gloria. Thank you for your review. Yaki Straight hair is always much more coarse in texture and once co-washed, will definitely soften even more. We're sorry that you are not happy with the hair and we do accept returns online. We ensure that we serve all our customers equally and influencer also do pay for they hairs. We do not offer different grades/ quality of hair and would like to reassure you that all hairs are from our same trusted suppliers.

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

The best hair company!

They were very polite and helpful when answering questions I had about my order. The hair is AMAZING and worth every single penny I spent. You can tell it is real raw hair with no synthetic mix, it feels and looks so beautiful. Definitely found my new hair vendors 😍

22. maj 2024
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Besvarelse fra HAIRVIRGINITY

Hey Shainey!! Thank you so so much for taking the time to review our service and hair quality! It's great to know you're loving your order and we can't wait to have you again soon!!

- HAIRVIRGINITY x

Bedømt til 1 ud af 5 stjerner

If I could give any lower I would

If I could give any lower I would, the “raw” hair I’ve received is far from real raw hair. My tapes are not only thin but covered in split ends. The hair was supposed to be DD but is extremely thin. I have tried to email but no response. The refund process is complicated aswell. Definitely would not recommend to anyone at all.

29. april 2024
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Besvarelse fra HAIRVIRGINITY

Hi Dominika,

We're really sorry that you are unhappy with your 150g tapeins. As explained via email, in regards to the ends being a little thinner, this is still perfectly normal in double drawn hair but we can assure you the ends still remain at a fuller percentile than our single drawn suppliers.

- HAIRVIRGINITY x

Bedømt til 1 ud af 5 stjerner

Hair is NOT virgin / raw

Poor hair quality. Ordered Brazilian hair but it looks like it’s blended with fake hair. There are red strands in it and the hair has split ends. For the price I paid (over £400) for closure and three bundles, it’s NOT worth it. I’ve bought cheaper hair from Aliexpress which was better quality. I’m not happy I wasted so much money and do not recommend anyone to use this company. The only nice thing was the box the hair came in. I’m very disappointed and feel robbed.

3. marts 2024
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Besvarelse fra HAIRVIRGINITY

Hi Mary

Thank you for your review and we're sorry to see that you're unhappy. We always encourage customers to contact us first to see if we can resolve the issue. Please do send an email and we'll look into this for you.

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

Please I need 1million stars Infact…

Please I need 1million stars Infact uncountable starts
Hair virginity is a very good store that sells good hair and respect and values customers choices
Delivery was something else
I was to use that hair on 1st of March
I was so scared because one shop disappointed me
But hair virginity came to the rescue on that same day they sent my beautiful frontal
Thank you so much
I have referred people they are coming and I slayed it so well
Quality hair
Thank you so so so much.
So space to upload how I rocked my hair
Thank you Amazing hair virginity.

29. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hi Izunwankwo! Thank you for such a heart warming review! We're so glad you trusted us to come through for you!! Thank you for all the referrals too! Hope to have you again soon!

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

A** Star Hair

The quality of the hair, is of an amazing grade and the weft was thick.
The next day delivery was as god send and it arrived right on time.
Definitely will be ordering again in the future.

28. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hello

Thank you so much for leaving a review for us! We're so happy you're pleased with the quality and delivery service!

We're excited to have you again soon!

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

Great quality hair

Great quality hair. Fits perfectly

2. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hi Nay!

Thanks so much for your review!! Glad you're pleased!!

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

Amazing company & amazing hair

Amazing company & amazing hair. Ive purchased from HV four times now, all different textures & every-time is great. No processed smell to the hair & after a co wash & rinse the water ran clear, that let me know their hair is not chemically treated and 100%virgin from source. Recently purchased 4x single drawn malaysian straight bundles, beautiful sheen even without product on the hair, it holds a curl really well & for single drawn wefts the bundles have great density. Presentation always above and beyond, white box & silver satin bag. The reason why I give this company 10/10 is the customer service & delivery options. As someone who regularly makes wigs, and always needing hair as soon as possible, the fact i can get the hair next day delivery and before 1pm, amazing honestly. Ladies please dont let the other reviews scare you, i don't play when it comes to reviews, because in the current climate no one wants to waste their money and this one is the honest truth its worth every penny the hair is 10/10. I wish the ceo & team of HV an amazing 2024, love to see ladies winning & making boss moves x

27. november 2023
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Besvarelse fra HAIRVIRGINITY

Hi Rene

CEO here! Honestly, thank you so much for such a lengthy and helpful review! I'm so happy to hear that you've experienced all our textures and that you have a real concrete stance on what we offer! We appreciate your support and well wishes and we promise to continue to do our best on service and quality as customers like you make it so worth it! We would love to support your business too so please do make yourself known to us on Instagram/ email! Thanks again!!

- HAIRVIRGINITY xxx

Bedømt til 1 ud af 5 stjerner

This product is awful

This product is awful. I have had it for two days and it is tangled and shedding. It has been advertised as raw virgin hair and it is not. I am very disappointed and will never purchase from this company again it took a week and a half to deliver I paid for one day delivery. There are so many things that went wrong.

1. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hello Paulina

Thank you for your review and we're really sorry to hear you've had a bad experience with your order.

Your order was shipped on time with the 1-2 working day delivery label you purchased but we cannot control if there are courier transit delays between the UK and US due to customs / flight delays unfortunately. As soon as you notified us, we sent a partial refund for the inconvenience nonetheless. You also forgot to add a discount code at the time of your order which we also partially refunded you as a good will gesture too as it was too late to cancel your order.

In regards to the quality of the hair, we only sell raw hair and we always encourage customers to contact us first so that we can resolve the issue ASAP. I can see we have had no contact from you regarding an issue of quality. We try our best for all our customers and we hope you can give us the chance to look into this for this for you as we want our customers to have the best experience possible.

- HAIRVIRGINITY x

Bedømt til 1 ud af 5 stjerner

The hair is awful on instagram I tried…

The hair is awful on instagram I tried to warn ppl they hair do not look the same in person and they blocked me. Disgusting company I will never purchase nothing from them again or recommended my family too they don’t answer emails either I told them that I’m wearing the closure cause I can’t wait I needed my hair desperately and already booked a appointment and they never answered email and blocked me be wary they block ppl for no reason and don’t answer just take your money and give you awful hair especially the brazillian the shedding awful the colour of lace awful please go elsewhere do not buy from them if you see my review don’t under any circumstances spend your money on this company and they reported my review so you cant see the unfair treatment

12. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hi Lydia

We've tried our best to communicate with you via email and resolve. We asked you to send photos of your closure as you did not believe it was HD and you refused. We asked to send it back and you also refused but you instead choose to leave multiple reviews and spam unfairly. We're really sorry we were unable to help you further.

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

Hd 5x5 closure…

Ordered a hd closure for next day delivery and it arrived on time!

The quality of it was amazing and didn’t have any issues, will definitely be ordering from here again!

1. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hello Emmanuelle

We're so grateful for your review! This is really helpful and we're glad you're pleased!

- HAIRVIRGINITY x

Bedømt til 2 ud af 5 stjerner

Hard refund/exchange process

Had an issue with hair quality and contacted customer services. I sent over photos as requested, and was met with a ridiculous amount of hoops to jump through, including paying to send the hair back to them (with only a 7 day window to do so, which would be fine if they were clip ins but seems quite unreasonable when regarding tape extensions), and if THEY decide the hair is good enough quality, you AGAIN have to pay for them to send the hair back to you. I then never received a response to my follow up email and had to go through a 3rd party site to try and resolve the issue. The whole customer service process is quite bad, especially when you consider how much money you’re spending. In hindsight I would’ve shopped somewhere else, you can get better quality hair for a lot cheaper, and better customer service.

8. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hi Georgia

Thank you for leaving a review. We will always reimburse postage for any items that are deemed faulty upon return. Please note that it is only fair for the hair to be shipped back so that our team of qualified stylists can assess the hair against your concerns and find the best resolution - as sometimes customers may not understand how to treat/ care for raw extensions properly. We take pride in our service to customers along with the quality of our products but our terms and conditions are quite clear regarding the return process should any issue arise.

- HAIRVIRGINITY x

Bedømt til 2 ud af 5 stjerner

Hair quality can be better

I ordered 2 bundles of brazillian deep wave and 2 peruvian wigs (straight and wavy). Delivery was great, but I must say that for such expensive hair, I'm quite disappointed with all orders. The bundles were thin at the end. The wigs are frizzy and shed too.

5. januar 2024
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Besvarelse fra HAIRVIRGINITY

Hello Joy

Thank you for taking the time to leave us a review. I can see that you purchased our SD (single drawn hairs) which are not as thick as our DD collection from root to tip. Regarding the frizziness/ shedding, we encourage you to contact us via email so our team can look into this for you. We look forward to resolving this for you!

- HAIRVIRGINITY x

Bedømt til 5 ud af 5 stjerner

I highly recommend this company

I highly recommend this company. I am so impressed with the unit I recently purchased. The quality of the hair is great and wig construction spot on!

1. februar 2024
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Besvarelse fra HAIRVIRGINITY

Hi there!

Thank you so much for taking the time to leave us a review! Its so helpful and more than anything, we're really happy to know that you are impressed with the quality and construction of your wig unit!

Hope to have you again soon!

- HAIRVIRGINITY x

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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