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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fantastic lil company selling sub boxes that are what cats and owners want. Items are quality and arrive on time. My cats adored their recent box so much so Maisie’s under bed bunny kicking the bunny... Se mere

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Bedømt til 5 ud af 5 stjerner

Amazing little treat for the cats (and myself!) each month, well worth the money, especially for cats who need lots of enrichment. Communication is really good and they’re a super friendly team!

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Bedømt til 5 ud af 5 stjerner

Lovely independent subscription box company. My cat absolutely loves the goodies, and I enjoy opening it just as much. Each box has a new theme and is packed with a generous selection of useful items... Se mere

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Bedømt til 5 ud af 5 stjerner

I really look forward to our monthly box from Gus and Bella - our cats devour the treats and love the toys. There’s always a ‘wow’ or an ‘awww’ moment when I check out the human gifts too - they’re cu... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Events og underholdning

Skrevet af virksomheden

Gus & Bella Box is the subscription box for cats - and their humans! Each month we'll deliver toys and natural treats for your cat, and cat-themed/wellness goodies for you, all tailored to a monthly theme. You can also purchase as a one-off gift box.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

288 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

I've just received our first box as a…

I've just received our first box as a treat to myself, which is something I rarely do and it couldn't have been a better treat to go for. I was so excited when I knew it was out for delivery and I've kept it unopened until today, mothers day. Boxed beautifully, contents wrapped in tissue inside with a sticker on. Each item is well made and chosen with care, I really couldn't pick a favourite item I love them all from the cute tin of plasters, to the candle which smells divine, all things I wouldn't have found or purchased for myself. And as for the cat part the wand toy has been a huge hit (and they're hard to please) and the food was devoured (even by our fussy girl), it was nice to try some brands I'd never come across. I'm definitely going to avoid having a peek at next month's parcel online so it's a suprise. I think this would make a lovely gift for any cat parent for birthdays or Christmas etc.

19. marts 2023
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Besvarelse fra Gus & Bella Box

Delighted to hear that your first box was hit!! Thanks for such wonderful feedback, means a lot!

Bedømt til 5 ud af 5 stjerner

Love this box!

We got our rescue Millie late last year, and with not much being known about her past it's been a bit of a guessing game trying to find things she likes. This box has been perfect for trying out new toys and treats and the human gifts have been really good quality too. For the items we get plus the free delivery I definitely think it's worth the price. The only thing I would say is a lot of the human gifts seem to be aimed more at females (for obvious reasons!) but Millie has a fabulous cat dad and it would be nice to have more things for him. That hasn't stopped him claiming the water bottle for himself though so really is a minor thing!

14. marts 2023
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Besvarelse fra Gus & Bella Box

Thanks for such positive feedback! We do have a 'BEST CAT DAD' box planned for Father's Day, which is available as a one-off box - we'll announce soon :-)

Bedømt til 5 ud af 5 stjerner

I am 75 years old and not very good…

I am 75 years old and not very good with computers…. So when I had to register my two 7 month old kittens,I had help every step of the way on the telephone! The young lady was very polite,friendly and very helpful! The process was easy ! It’s good to know that if my cats got lost , help will be just around the corner

9. marts 2023
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Besvarelse fra Gus & Bella Box

Thank you for your positive review - glad we could help :-)

Bedømt til 5 ud af 5 stjerner

Amazing subscription box!

My kittens are loving receiving new things to try out each month. The first box I've received was in September and since then we have received plenty of fun new toys as well as some new treats and foods to try out, this has really helped finding out what sort of things my kittens like. I've also enjoyed the gifts chosen for me. All things in the boxes have been very good quality and thoughtfully picked out with fun themes. You will be getting your money's worth. Boxes are always send in a good time and have never been late. Customer service has been very quick and helpful in answering questions. I highly recommend this subscription box.

20. februar 2023
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Besvarelse fra Gus & Bella Box

Thank you for taking the time to leave such a wonderful review, we're delighted to hear you and your kittens are loving your monthly boxes!

Bedømt til 5 ud af 5 stjerner

What a great idea!

I’ve just received my first box. I was so pleased with the quality of all the items inside. You and your cat will be as pleased as I was I’m sure

14. januar 2023
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Besvarelse fra Gus & Bella Box

So glad you loved your first box :-) Thank you for the positive review!

Bedømt til 5 ud af 5 stjerner

Just brilliant

Amazing company! Our timid rescue cat who has only been with us 9 days took interest in us when opening the box- first time he has approached us since we have had him. He loves his new catnip toy and we look forward to many more boxes!

14. januar 2023
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Besvarelse fra Gus & Bella Box

Aww so glad to hear your new rescue cat is coming out of his shell and he enjoyed the contents of this month's box! Hopefully you'll enjoy future boxes :-)

Bedømt til 5 ud af 5 stjerner

What can I say about this subscription…

What can I say about this subscription box... Amazinggggggg!! I was shocked at how great the products were for myself and Bella she loved them especially the catnip tree and the little booties toy super cute. The quality of products is fantastic well worth the money. I can't wait for the next one in January neither can Bella. 10 stars if it was possible 🌟

16. december 2022
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Besvarelse fra Gus & Bella Box

Thank you for such an amazing review and so glad yourself and Bella loved the box! <3

Bedømt til 5 ud af 5 stjerner

Gus and Bella boxes are full of fun

Gus and Bella boxes are full of fun, and surprises for both cats and humans. Beautifuly prepared rach box is nicely presented as you open it. My cats love them and saves my money for buying expensive cat toys, i get everything each month in one box instead. Recommend to every cat lover its WORTH IT!!!!!

16. november 2022
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Besvarelse fra Gus & Bella Box

Thanks for such a positive review :-D We're so glad you're enjoying the monthly boxes and hope you continue to do so

Bedømt til 5 ud af 5 stjerner

Can;t rate Gus and Bella Highly enough

This is a box of delights which really made my day. Cannot wait for the next box to arrive

27. oktober 2022
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Besvarelse fra Gus & Bella Box

Fantastic to hear you and your cat loved the box! We hope you enjoy future boxes!

Bedømt til 5 ud af 5 stjerner

This is the greatest cat box ever!

This box comes every month and it’s like x-mas every month! It makes ME as happy as my two cats. Plenty of stuff with cats on has been very useful to me. And in case stuff hasn’t been useful, i can always give them as tokens to other cat owner friends. My cats love the food and the toys! Just the greatest box i tried. Ever!

15. september 2022
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Besvarelse fra Gus & Bella Box

Thank you for taking the time to leave such a wonderful review! We are so glad you and your cats are enjoying the monthly boxes :-D

Bedømt til 5 ud af 5 stjerner

Best cat box I’ve ever used

Best cat box I’ve ever used. Excellent quality gifts for both my cat Milo and for me! Great way to treat yourself and your cat and the treats are a great way to try things before you see them in the shops. Also this company’s customer service is above and beyond. They give you the personal touch which is a big win for me as it feels like they are genuinely interested in you and your pet.

13. august 2022
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Besvarelse fra Gus & Bella Box

Thanks for such a positive review - we're delighted Milo and yourself have enjoyed our box and we hope you experience many more happy months :-)

Bedømt til 5 ud af 5 stjerner

10/10 excellent value for money

Ordered the summer box as a one off to treat my elderly cat, she loved the food catnip bubbles and toy and I loved what was included for the “cat mum” quality is excellent and good communication too. Will definitely order another box at some point soon. Super quick dispatch too. Thank you for making my puss happy

11. juli 2022
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Besvarelse fra Gus & Bella Box

Thank you for taking the time to leave such a positive review :-) so glad you and your cat enjoyed the box and we hope you enjoy future ones!

Bedømt til 5 ud af 5 stjerner

Wow what a service 😍 our 3 kitties…

Wow what a service 😍 our 3 kitties love Gus and Bella boxes. I love how the cat parents also get gifts too which is lovely. Also I can’t fault the service. One of my boxes had a bottle in for Mother’s Day which was accidentally broken by being knocked off a table. Gus and Bella offered me a replacement for a small price and I received with my next box. The customer service is fantastic 🥰 we look forward to the June box which we are super excited!

24. maj 2022
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Besvarelse fra Gus & Bella Box

Thank you for such a wonderful review! Great to hear you and your kitties are enjoying the boxes each month and we hope you continue to enjoy our service

Bedømt til 5 ud af 5 stjerner

Purchased this as a gift box for a…

Purchased this as a gift box for a friend and she loved it! Her cats went crazy for the catnip toys - it gave us great entertainment watching them play. What a novel gift idea!

6. maj 2022
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Besvarelse fra Gus & Bella Box

Thank you for such a positive review, glad your friend (and cats!) enjoyed their box

Bedømt til 3 ud af 5 stjerner

Toys not Bengal proof

I subscribed for these boxes for over a year and there are some great features - exciting to get a new box every month and liked the surprise element. I would say that after 6 months there is some reputation for example ended up with 2 water bottles. In addition I do think over time the value for money deteriorated - the last 2 boxes I had contained cheap litter tray sprays and scoops.
However the reason I ended up cancelling was the March box contained a really poor quality and dangerous toy. It was a felt covered ball full of polystyrene balls. Gave to my Bengal
Kitty Ziggy and he ran off to the kitchen with it - in less than 2 minutes the outside cover disintegrated exposing the balls which he then swallowed. I swiftly removed the toy but the next day he vomited up the polystyrene balls with gold tag attached to it. I felt so guilty as basically I was paying for this and it caused him harm (I have clear photographic evidence with times of the 2 minute interval it too for him to remove toy from box and it to fall apart). I also have the other ball (they came as a pair) still attached to the packaging and clearly unsuitable as outside already falling apart before giving to him. To make it up they sent me another toy which he destroyed in a morning but maybe that’s just him!
I remain upset and feel guilty that I bought something that harmed him and it’s a shame Gus and Bella have not ensured high quality safe toys for the cats. I would trade all the water bottles etc for toys that are safe for your lovely cats! So I’ve lost trust and wouldn’t use again and all I’d say is if you subscribe triple check the toys before giving to your kitties.
(Can provide photos if anyone wishes)

29. april 2022
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Besvarelse fra Gus & Bella Box

We can only apologise for any concern this incident had caused you and your cat. In the 3 years that we have been running Gus & Bella this is the only isolated incident of it's kind. We purchased the toy from a reputable wholesaler called Happy Pet based in the UK (https://www.happypet.co.uk/). As well as putting our trust in the wholesaler, we did test the toy with our own cats and the toy withstood multiple play sessions. However, as soon as we heard a report that the felt of the toy had come away we aired on the side of caution and sent an email to all subscribers within 1 day of the March box landing. We alerted them that if the toy did get destroyed during play to please dispose of it to avoid ingestion of the material. We asked affected customers to please let us know so we could send them a replacement toy from Happy Pet. We tried to act with honesty and integrity and for the most part our subscribers seemed happy with the resolution and how we handled the situation. We now have a stricter quality testing process in place as we understand not all cats have the same level of playfulness, especially when it comes to breeds like bengals so we have tried to take steps to prevent this from happening again. We will not be working with the wholesaler going forward. We truly understand the worry this had caused you and we apologise for any distress caused.

Bedømt til 5 ud af 5 stjerner

We love opening our box

Not only do I love getting my Gus and Bella box each month but my boys Lao and Chang love them too. Treats for them and a few for me too!

20. april 2022
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Besvarelse fra Gus & Bella Box

Thanks for a great review! So glad yourself, Lao and Chang have been enjoying the boxes each month! <3

Bedømt til 5 ud af 5 stjerner

My cat absolutely loved his box!

My cat absolutely loved his box...and so did I! It was a great idea to also include treats for the owner aswell. There was lots of variety in the box from toys to edible treats for both of us! We can't wait for our next box to arrive! Definitely recommend!

28. februar 2022
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Besvarelse fra Gus & Bella Box

Thanks for the review! So glad you and your cat enjoyed the box.

Bedømt til 5 ud af 5 stjerner

Great customer service

I love receiving those boxes and my cat likes/liked most of the items too! When something is not a hit with my cat I don't get upset because it's just my cat preference. The customer service is absolutely outstanding and they always go above and beyond to help!
I do agree sometimes it's a bit pricey and seems like with that money you could get more BUT! It is a surprise gift, you don't pay shipping and if you were to buy the items yourself it will kill the surprise factor which is what I love! If you are not sure if it's worth it, check what's inside the box (Gus and Bella normally share the content of each box few days after it has been shipped) and decide yourself if for that month it's worth it or not.
You can decide to get a box every 2 months instead of monthly and it is easy to skip a box if you need to.
The only down point for me is the website, I think a review and renew of the website will be good!
They also have a referral program where you can get £10 off using a friend's link (ask me if you want it!) and they always offer discounts on past boxes.
Thank you to all the Gus and Bella team!

11. februar 2022
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Besvarelse fra Gus & Bella Box

Thank you for such a positive review overall! We hope you continue to enjoy our boxes!

Bedømt til 5 ud af 5 stjerner

Monthly box is lovely!

I got the monthly subscription box for me and my 18 year old cat, Puccio. Our boxes have been lovely so far, full of great goodies for me and for him! I love the way most of what's inside comes from small companies, which is great. Recently Puccio had to go on a special veterinary diet so I asked if it was possible to get more toys instead of food and they were super nice about it, and said it was no problem. I can't wait to see what we'll get next time! Also, the box is great value: all products are great quality, packaged in lovely way!

1. februar 2022
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Besvarelse fra Gus & Bella Box

Thank you for such a positive review and so glad yourself and Puccio are enjoying the boxes! <3

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