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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Fantastic lil company selling sub boxes that are what cats and owners want. Items are quality and arrive on time. My cats adored their recent box so much so Maisie’s under bed bunny kicking the bunny... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Amazing little treat for the cats (and myself!) each month, well worth the money, especially for cats who need lots of enrichment. Communication is really good and they’re a super friendly team!

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Lovely independent subscription box company. My cat absolutely loves the goodies, and I enjoy opening it just as much. Each box has a new theme and is packed with a generous selection of useful items... Se mere

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Bedømt til 5 ud af 5 stjerner

I really look forward to our monthly box from Gus and Bella - our cats devour the treats and love the toys. There’s always a ‘wow’ or an ‘awww’ moment when I check out the human gifts too - they’re cu... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Events og underholdning

Skrevet af virksomheden

Gus & Bella Box is the subscription box for cats - and their humans! Each month we'll deliver toys and natural treats for your cat, and cat-themed/wellness goodies for you, all tailored to a monthly theme. You can also purchase as a one-off gift box.


Kontaktoplysninger

4,8

Fremragende

TrustScore 5 ud af 5

288 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

Fantastic subsonic for cats and cat…

Fantastic subsonic for cats and cat parents! Top quality items, cat especially loves any cat nip toys, it’s a treat for both of us every month!

10. februar 2025
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Besvarelse fra Gus & Bella Box

Thanks for taking the time to review us! Really appreciate such a positive review and great to hear you're loving your monthly boxes :-)

Bedømt til 5 ud af 5 stjerner

Would recommend

Great assortment of products every month, high quality and well thought out. Easy to get in touch with G&B staff and had very quick responses. 100% recommend for a little treat and pick me up.

10. december 2024
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Besvarelse fra Gus & Bella Box

Thanks for taking the time to leave us such a great review :-)

Bedømt til 5 ud af 5 stjerner

New toys and treats not available in local shops

This is a wonderful idea, I use this company for my cat. She enjoys all the treats and toys that come monthly and it’s exciting to see what comes next. The items are unique and not always available at the local shops. The price of the subscription is fair due to price rises. I would recommend this company to anyone with a cat.

12. december 2024
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Besvarelse fra Gus & Bella Box

Thanks for such a great review! Appreciate it and hope you continue to enjoy our boxes

Bedømt til 5 ud af 5 stjerner

Had our first box delivered

Had our first box delivered. Really enjoyed opening it to see what treats and surprises and treats there were.
My cats were also wanting to look in to see what was there for them too. Looking forward to our Christmas boxes.

15. november 2024
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Besvarelse fra Gus & Bella Box

Thank you for taking the time to review us :-) So glad you and your cats loved your first box!

Bedømt til 5 ud af 5 stjerner

Absolutely ❤️ Gus & Bella box

Absolutely ❤️ Gus & Bella box. Receiving our box of treats is always the highlight of our month (myself and my furbaby Tibbles 🐱💝) everything we receive is always high quality and so well thought through, little treats to keep her happy and goodies to make me feel good too. Every month is a surprise and have always had the best customer service. Definitely recommend! Have been a subscriber for a couple of years now - thank you Gus & Bella for making us SO happy!

15. november 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Thanks for such a positive review! So glad you're loving the boxes

Bedømt til 1 ud af 5 stjerner

So expensive for the items you get!

Ridiculous price for items that I can mostly find in my local supermarket, for a few pounds!

Unfortunately I cannot attach a photo, however I have received the November 2024 box, and it’s quite shocking. I was charged £32.90, and I received the following items …

One cat calendar (valued at £6.99 John Lewis) I also stated I have two kittens, so only receiving one calendar was a bit of a disappointment.

One sample pack of coffee granules (pennies?!)

One vegan Kitkat (£1)

Two packs of Webbox kitten food (you can buy a pack of 12 in Morrisons for £4, making these approximately 33p each)

One Rosewood Mr Mouse teaser (£3)

One Earls catnip toy (£5 on Etsy)

One pair of socks (79p on Temu!)

One face mask (£1)

So my guess would be less that £18 for this box if I purchased items myself. How on earth can they justify charging £32.90 for this box?

I had one box before this and the toy snake was broken. I was told a replacement would be sent out same day. It’s been two weeks and no replacement has arrived.

I have now cancelled my subscription and requested a refund. No response from customer service yet.

12. november 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Sorry to hear you're disappointed. For the benefit of other potential subscribers, it's important to mention you haven't referenced a key product in November's box, the main human item - a Cat Shaped Candle. If it were missing (hence you may have felt the contents of the box wasn't up to your expectations), then we would always encourage you to first contact customer service and wait for a response, so we can send you any missing items right away. The boxes are packed by hand so these mistakes can happen, although it is very rare. Also the pricing you have outlined has inaccuracies.

If you had given us the chance we would have endeavored to put things right as we hate for any customer to be left disappointed with their box. We will always send swift replacements, offer partial refunds and send bonus items - whenever a product has arrived damaged etc. 

The replacement snake toy was posted to you on 30th October and I can confirm it was marked as 'successfully delivered' to your address on the 1st November. Again we encourage you to contact customer service as we absolutely want to make sure you receive the items and will work with you and Royal Mail to locate any missing parcels. 

Bedømt til 5 ud af 5 stjerner

I love this box!

I love this box!

Such great variety of toys and food for your cat and yourself, definitley the best on the market, we subscribed just to see how it was and said if it wasn’t any good we’d cancel after first box but I am so impressed and it’s such a treat for our boy every month

11. november 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Thank you for such a lovely review! We hope you continue to love future boxes!

Bedømt til 3 ud af 5 stjerner

Charged when skipped

Boxes are good and have nice items in them

But I was just charged for this month's box when I'd changed to bi monthly (this was all approved on my account but no record now!) This has now caused me significant financial issues this month, as I haven't calculated this month. I have now cancelled my subscription.

10. oktober 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Amie - glad you've enjoyed the quality of the boxes thus far. When you switched to bi-monthly from your customer account you would have been presented with your next order date, which you could have edited if it was not the date you desired. Unfortunately when you alerted us that you'd been charged on the wrong date, it was too late to cancel and refund you because the box had already been prepared for dispatch with Royal Mail. We're always happy to resolve any issues with billing, you just need to email us at info@gusandbella.com so we can work with you to find a solution, whether it be returning the box once you received it.

Bedømt til 5 ud af 5 stjerner

Very happy with everything in the boxes…

Very happy with everything in the boxes each month. My cat and I loves the treats and toys. Thank you

18. september 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Thank you for taking the time to review us! So glad you're loving your monthly boxes

Bedømt til 1 ud af 5 stjerner

Dishonest company

I ordered 3 boxes with 2 free gifts as a one off and they have then claimed I signed up to a subscription to recur every 3 months. The free gifts were never received.

4. juli 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

So sorry that you missed the full details of the subscription product. We don't actually offer a 3-month One-Off option on our website, only a subscription, and we have written this in multiple places across our website and on the product page to make it clear to customers. On the product page it says: 'Auto-renews every 3 months' and on the right it says 'Subscription details' and 'charges every 3 months'. On the page it also explains the terms of the subscription. And lastly at checkout you ticked a box confirming that you are purchasing a subscription product before continuing. Also our sign up offer is not 2 free gifts. It is 1 free gift with your second box. If it was missing from your box we'd be more than happy to replace it and send a new one out, you just needed to email us to let us know. We are always happy to help.

Bedømt til 5 ud af 5 stjerner

We can't wait for your boxes each…

We can't wait for your boxes each month! The cats all know it's for them and I love that I get treats too! Very responsive to messages and helpful wouldn't go anywhere else! Love Em & her owners, 4 sphynx cats xxx

1. juni 2023
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

So glad you're enjoying your monthly boxes. Thank you for such a great review

Bedømt til 5 ud af 5 stjerner

Best cat gift box out there

Best cat gift box out there. Had tried a few others, G and B always deliver with quality for years.

27. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Great to hear you love our boxes! Thanks for the review

Bedømt til 5 ud af 5 stjerner

Lovely treat

Nice quality items and things I would not have thought to buy myself - cat loved it too!

22. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Fantastic to hear you and your cat love the box

Bedømt til 5 ud af 5 stjerner

I love my Gus and Bella boxes

I love my Gus and Bella boxes. They are always a wonderful surprise when they come and my cats adore the items inside. Being cat obsessed this is definitely the right box for you and your cats.

25. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Thanks for the wonderful feedback!

Bedømt til 5 ud af 5 stjerner

Gus and Bella boxes

The boxes are great for humans and cats, different stuff everytime, my cats go mad for it
Only thing I would say is to add more for cats then humans or more teaser toys as my 2 love then

10. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Hi Katy, thanks for the lovely review and we take on board your feedback. We've recently launched a service where you can add more products to your box from your customer account, so can add in more one-off toys. Email us for more info - info@gusandbella.com

Bedømt til 5 ud af 5 stjerner

Love receiving this box

Love receiving this box. Full of goodies I'd not necessarily think to buy for myself or my kitten! Worth the money and always a lovely surprise each month. I also love that the boxes also come kitten friendly.

My kitten loves the fishing rod toy we got in our second box so much she carries it around the house all the time!

25. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

Awh glad to hear the box is a success! Thanks for the review

Bedømt til 5 ud af 5 stjerner

Always different, always lovely goodies

I first subscribed to Gus&Bella when our first cat was a few months old. I only wanted the box for a few months while he was a kitten. That was more than 2 years ago and we have added a second cat since then. The box contains lovely toys which both of them love especially the handmade catnip toys. I absolutely love this box. I can only afford one subscription so for me it's Gus&Bella. The boxes are always different with different goodies. When the box arrives each month I unbox it with the cats and they usually grab the toys straight away. Gus&Bella also offer the chance to try out other amazing products by adding coupons for partner products which I wouldn't have bought otherwise. I have used their coupons to order cat food and cat grass at a discounted price. This is a lovely surprise box that will light up your day with super nice curated goodies for yourself and your cat.
I have also had a very good customer service experience with Gus&Bella. I have previously asked if a certain item could be changed as I wouldn't have been able to use it. It was possible and I received something else instead which I was very happy with. I have also asked for shipping dates before and have had polite swift replies.

25. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

So glad you've been able to try out new products that you wouldn't have usually come across :-) And also to hear that you've been delighted with our customer service. Thanks for the lovely review

Bedømt til 5 ud af 5 stjerner

Brilliant!

I love the boxes from Gus & Bella! I think they are the only box at the moment that sends goodies for both the furry overlord and the human slave. The items in the box are of a high quality, top grade cat food and toys which tend to be well made and ingenious. The human gifts are well thought out and range from edibles to mugs and aprons. Each box is very different and co ordinates to a mirthful theme. The only thing you get consistently each month is quality and fun.
The service is very reliable, predictable and customer service is excellent. I’ve had to pause boxes, alter the shipping dates due to holidays and Gus & Bella haven’t made a single error.
Excellent company indeed!

25. maj 2024
Uopfordret anmeldelse
Gus & Bella Box-logo

Besvarelse fra Gus & Bella Box

So glad you've had such a great experience, and thanks SO much for the lovely review

Bedømt til 5 ud af 5 stjerner

We have received 3 Gus & Bella boxes…

We have received 3 Gus & Bella boxes now and our cat Sock loves them. The catnip toys are his favourites and he always tries to help unpack the box as soon as he smells them! The boxes are beautifully presented and packed full.of quality items for both cat and owners. Would have no hesitation in recommending them to all cat owners!

25. maj 2024
Uopfordret anmeldelse
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Besvarelse fra Gus & Bella Box

So glad Sock loves the boxes - and the catnip toys :-) Thanks for the review

Bedømt til 5 ud af 5 stjerner

Good for you and you kitties…

Absolutely love the items that come every month, both the ones for us humans and our furry babies. The food and toys for the kitties are always good quality and items themselves are really cute and very useful.

13. maj 2024
Uopfordret anmeldelse
Gus & Bella Box-logo

Besvarelse fra Gus & Bella Box

So glad you're loving the box - thanks for the review

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