The Guitar Fabrik Anmeldelser 

369
•
TrustScore 4.5 ud af 5

4,4

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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

I bought a Monark acoustic guitar from Guitar Fabrik in October 2025, which I received. On playing it, I found it difficult to keep in tune and got in contact with customer services, who replied and a... Se mere

Bedømt til 4 ud af 5 stjerner

Easy ordering and fast delivery. Only slight damage to the outer carton. A quick check of contents and all is ok. Wood on both body and neck seems good and free of blemishes, so would probably take a... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

delivery was over a week even though the website was showing item in stock and that delivery was 1/2 days. the package arrived in very bad condition but luckily the items inside were okay. Not had ti... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Livraison d'une rapidité étonnante. Bravo 👍 Quant aux produits le rendu est au top. Facile d'utilisation. Pour moi c'est une première je rénove une vieille Washburn qui allait pourir dans une cav... Se mere

Virksomhedsoplysninger

  1. Guitarbutik
  2. også i
  3. Gør det selv-butik

Skrevet af virksomheden

Welcome to The Guitar Fabrik, your go-to destination to build your own electric guitars and get access to best quality custom guitars. We provide high quality DIY Guitar Kits and Bass Kits, premium tonewoods, customisation, luthier tools and products related to guitar paint & decoration such as guitar skin and headstock decals. With hundreds of products related to guitar building it is the best place to start or continue your journey into the guitar build and customisation world : More than 80 guitar kits and bass style | 100s of Guitar Paint products | 80+ custom guitar skin | a selection of custom headstock decals | 30+ Luthier tools | Various customisation possiblity. At The Guitar Fabrik, we don't just stop at providing materials; we offer expert services to paint and assemble your kit according to your preferences to make sure you will create the best guitar within your whole collections!


Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

369 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Svarer typisk inden for 24 timer

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4,4

Alle anmeldelser

(369)

24 anmeldelser inden for de sidste 12 måneder

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Bedømt til 5 ud af 5 stjerner

A project revived

I part built an acoustic guitar in my youth and never completed it. I purchased this kit to enable me continue where I left off.
The kit was good value for money and looks very respectable, providing me with the satisfaction of completing my project.

4. marts 2025
Uopfordret anmeldelse
Bedømt til 1 ud af 5 stjerner

The fix for a botch is a botch!!!

Received a guitar kit which had a split in the neck. Not the best start.
Eventually got in contact with somebody who provided £25 refund and free grain filler to fix the neck. Being qualified in guitar maintenance gave me the ability to complete the fix.
Unfortunately, I have no idea what this product is like because it still hasn’t arrived after more than 2 weeks. Apparently it’s stuck in customs!!!

Considering this is a fix for a guitar kit issue that was also a less than smooth transaction, you’d have thought they would make sure they got it right but……….!!!!!

Definitely not a pleasurable experience in any way and probably won’t be back

Great advertising and lots of good reviews online but in this case, a complete shambles

Original order number provided as there is no order number for the grain filler

Edit update
After another two weeks waiting for the grain filler so I can repair the neck, it is still stuck in customs and although I was promised an update on what is happening, non was received and I cannot repair my guitar neck unless of course I buy my own grain filler.

This is a totally unsatisfactory service and I won’t be buying from this company again. I cannot believe that the uk warehouse has not been replenished with stock and they cannot supply me from that.

One very frustrated customer!

14. februar 2025
Uopfordret anmeldelse
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you for taking the time to share such a detailed update. We genuinely regret that this experience did not meet your expectations and understand your frustration.

Regarding the initial issue, the split in the neck was acknowledged, and we worked together to find a solution that would allow you to proceed without delay. A partial refund was issued, along with complimentary grain filler, based on your confirmation that you were qualified to carry out the repair yourself. This solution was proposed and agreed upon in good faith to minimise disruption to your build.

Unfortunately, the shipment of the grain filler was delayed in customs, which is regrettable and understandably frustrating. While we monitor and follow up on these cases, customs processing and release timelines are ultimately outside of our direct control. We fully recognise that this delay prevented you from progressing with your repair as planned, and we sincerely apologise for the inconvenience caused.

Regarding UK stock availability, certain materials are stored in limited quantities due to regulations and logistics constraints, which can occasionally impact immediate local dispatch. This is not the experience we aim to provide, and your feedback highlights an area we continue to work on improving.

We are truly sorry that this situation has led to disappointment and a loss of confidence. Our intention has always been to support builders—especially experienced ones—by offering practical solutions, transparent communication, and technical support throughout the process.

Thank you again for your honest feedback. While we regret that this order did not reflect the level of service we strive for, we do appreciate the opportunity to learn from it and improve.

Bedømt til 3 ud af 5 stjerner

Mixed performance

Too early to say about the kit but it seems to be all there. Frustrating that the instructions don’t really deal with the Ricky copy I bought and keeps banging on about other guitars (the photos seem to relate to a tele?
Delivery was chaotic, why do suppliers split packages then say they’ve completed the delivery?
The body has a recess behind the bridge with no explanation as to what is supposed to happen to it. Different finish (it’s not as good as the body generally) or is there something missing.
Email responses take too long and nobody picks up the phone.
It’s interesting that Guitar Fabrik only as for reviews if you’ve had a good experience, really!

8. februar 2025
Uopfordret anmeldelse
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you for your review. We did request your order details so we could check both the delivery and previous email exchanges, but unfortunately we did not receive a response. Without this information, we’re unable to provide specific assistance.

General build instructions and guidance are available on our blog, including resources applicable to this model. Once we have your order details, we’d be happy to send the most relevant guide directly.
The recess behind the bridge is a standard feature of this body design and is intentional—it is not a missing part, and any finish difference in that area is normal as it is not visible once the hardware is installed.

Regarding response times, we always aim to reply promptly, but without an order number or contact details, it can be difficult to identify the correct build.

Finally, review invitations are sent automatically to all customers, regardless of their experience. Feedback—positive or critical—helps us improve.

If you wish to continue, please feel free to contact us with your order details so we can assist you properly.

Bedømt til 5 ud af 5 stjerner

So exciting

After 6 months, it's done ! Was it easy? No, but so exciting. Step by step, I took the time. It's not perfect, but I learned a lot. I'm proud of the result, and ready for a new kit.

4. juni 2024
Bedømt til 5 ud af 5 stjerner

I ordered the Iceman Bass Kit

I ordered the Iceman Bass Kit. Within 10 days it was at my door. From the UK to Michigan, USA. Awesome in itself. It was easy to put together. After a few tweeks, it will be show ready. Good job guys.

19. september 2024
Bedømt til 4 ud af 5 stjerner

Needs work.

There are a couple of flaws in the kit I purchased. The neck shape at the heel isn't symmetrical. There is also a small dent in the body on the top edge of the top horn.

19. september 2024
Bedømt til 5 ud af 5 stjerner

Super fast delivery to Minnesota U.S.

Received package in a surprising quick matter. The body of the bass is sexy and made from quality wood. I am super happy and excited to start to get this beast put together.

29. august 2024
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Enjoy your guitar bass build and we really look forward to seeing how the bass kit is built! Kind regards,

Bedømt til 3 ud af 5 stjerner

The Guitar Fabric modello Gibson Explorer Style

Il kit arriva in una scatola di cartone che non è proprio il massimo, se fosse caduta durante il trasporto si sarebbe potuto rompere qualcosa.
Il body ha una parte non ben sagomata, il pickguard è troppo grande e non si adatta al corpo, le meccaniche non tengono a lungo l'accordatura.
Qualità dei legni ottima ,pick up, ponte e ferma corde non sono niente male.
Il prezzo del kit è troppo elevato visto i problemi riscontrati.
A meno che i prezzi non scendano intorno ai 100/120 euro non consiglio l'acquisto di questi kit.

22. august 2024
Uopfordret anmeldelse
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Grazie per aver condiviso la sua esperienza.

Ci dispiace leggere le difficoltà riscontrate e avremmo voluto poterle offrire un supporto più diretto. Purtroppo, non avendo ricevuto riscontro alla nostra richiesta di dettagli dell’ordine tramite Trustpilot, e non trovando alcun ordine associato al nome indicato nei nostri sistemi, non ci è stato possibile verificare il caso né intervenire in modo concreto.

Per quanto riguarda le sue osservazioni: la qualità dei legni è uno dei punti centrali dei nostri kit, così come l’elettronica di base, pensata come una piattaforma solida per eventuali upgrades. Alcuni componenti, come le meccaniche o il pickguard, possono richiedere piccoli aggiustamenti durante l’assemblaggio, come avviene comunemente nei kit DIY.

Siamo sinceramente dispiaciuti che il rapport qualité/prix non abbia soddisfatto le sue aspettative. Quando viene segnalato un problema reale, lo prendiamo sempre seriamente e lavoriamo per trovare una soluzione con il cliente.

Rimaniamo comunque a disposizione: se desidera riprendere contatto fornendoci i dettagli dell’ordine, saremo lieti di verificare la situazione e assisterla nel miglior modo possibile.

Bedømt til 5 ud af 5 stjerner

Friendly + professional + good quality

I have build a few guitars and wanted to build a bass guitar. The kit quality from The Guitar Fabric is outstanding. I really enjoy working with the ash wood body. The Canadian maple neck was just finished with oil and looks beautiful. The hardware is decent quality and there is no need for soldering. Overall a very good package and I will definitely recommend them. Thanks for all your help.

11. august 2024
Uopfordret anmeldelse
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you so much for your great feedback and we are very pleased to hear that you had an excellent experience with our product and service. We look forward to hearing from your progress of the guitar build and the result! Kind regards,

Bedømt til 5 ud af 5 stjerner

All good

Items arrived next day and all good. Can’t review the dyes as I haven’t used them yet but excellent service from these guys.

9. august 2024
Uopfordret anmeldelse
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you for your great review and if you have any further questions, please do let us know!

Bedømt til 5 ud af 5 stjerner

So far ...

So far everything has been spectacular. Will be starting the project in a few days. I'll get back to you on how things turn out.

30. juli 2024
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you for your great feedback, and please do keep us updated with the progress of your guitar build!

Bedømt til 5 ud af 5 stjerner

Well described product

Well described product
Easy purchase
Quick freight info
Hasn’t arrived yet but have all information needed to track the package
Overall a good experience

20. juli 2024
The Guitar Fabrik-logo

Besvarelse fra The Guitar Fabrik

Thank you for your positive feedback on your experience with us. If you need any further assistance, please do not hesitate. And we hope you enjoy the build!

Dette er Trustpilot

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

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