Green Motion Car and Van Rental - Green Motion London Stansted Airport Anmeldelser 

38
•
TrustScore 4 ud af 5

4,1

Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF Stansted, Essex, GB

•

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Hi got charged for fine for a drop off at Stansted airport drop off zone which I paid on time but fined all the same with added admin charges of 68uk pounds plus the 10 charge sent all my details a... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

That was great experience when we rent the car for London Holiday. Very understanding staff members clarified all details. By mistake they read fuel meter reading incorrectly.. so pls take care for th... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ottima esperienza dall'arrivo fino alla fine. L'auto era già pronta al nostro arrivo e la procedura di accettazione è stato veloce . Il veicolo era in ottimo stato, a parte qualche graffio di cui... Se mere

Virksomheden har svaret

Bedømt til 1 ud af 5 stjerner

They kept pushing addons on us, gave us a car that didn't work initially, and tried to tell us a pre-existing damage on the car was something we did. Horrible experience.

Virksomheden har svaret


Virksomhedsoplysninger

  1. Biludlejning
  2. også i
  3. Billeasing

Skrevet af virksomheden

Green Motion operates a car hire desk serving London Stansted Airport (STN), based at the Novotel London Stansted Hotel on Round Coppice Road, Essex. This page also covers the Braintree, Cambridge, Chelmsford, Harlow, Hoddesdon and Waltham Abbey desks. From Arrivals, follow signs to the Bus/Coach terminal and make your way down to the Ground Floor Level of the airport. Take the shuttle to the Novotel Hotel from Bay 18, presenting your rental voucher to the driver for a free ride. The Novotel Hotel is a short ride around the airport, with easy access to the M11 and A120. Desk opening hours (local time): every day 06:00–midnight, including public holidays.

Why rent with Green Motion

Skrevet af virksomheden

Cars and vans for every trip
From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
Know what you need before you go
You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
No surprises at the counter
Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include: • your booking reference • the location you rented from • a short summary of what happened, plus any photos or receipts This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.

Kontaktoplysninger

  • Novotel London Stansted Hotel, Round Coppice Road, CM24 1SF, Stansted, Essex, Storbritannien

  • 01279 210961

10% off when you book direct

Code TRUST10 at greenmotion.com. New bookings.

4,1

God

TrustScore 4 ud af 5

38 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,1

Alle anmeldelser

(38)

4.455 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
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Bedømt til 5 ud af 5 stjerner

Très bon accueil commerçant se rappelle…

Très bon accueil commerçant se rappelle de vous vous propose des véhicule mieux

13. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Merci pour votre avis. Nous sommes heureux que l’équipe de Stansted vous ait réservé un bon accueil, se soit souvenue de vous et vous ait proposé un véhicule qui vous convenait mieux.

Bedømt til 5 ud af 5 stjerner

It was so easy to book and an amazing…

It was so easy to book and an amazing price.
Quick bus ride to collect car which was a quick straight forward process.
Nice car but could have had a wash.
Returning car was again quick and easy. Few checks and we were back on the bus to the airport.

13. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for sharing the details of your Stansted rental. We’re glad booking, collection and return were quick and good value, and that the airport bus worked well. We also hear your point that the car could have been washed before collection.

Bedømt til 1 ud af 5 stjerner

I booked through a third party company…

I booked through a third party company - Rentalcars.com and then received a confirmation from U-Save, which is apparently connected with Green Motion. I did all the advance check in procedures and expected that we would be able to collect the car quickly at Stansted Airport. We were there for 2 1/2 hours! The staff couldn't have cared less. They said that we needed to give them a £2000 security deposit (despite paying for full insurance when we made the booking). We gave them a credit card to hold this but they wouldn't accept it because it was in my name and not my husband, who was the designated driver. My husband does not possess a credit card, so that meant we were stuck - the staff didn't care and spoke to us as if we were criminals! At no time during the booking process was I made aware that a credit card would be required IN THE NAME OF THE DRIVER. We ended up having to cancel our original booking and make another one. The woman was trying her best to get us to pay another £500 for full insurance - when I went online I managed to book the car, including the full insurance for £256.10. It's incredible that these people are constantly trying to rip you off! She was trying to 'upgrade' our booking with an additional driver for a mear £10 per day and then take out additional insurance in case we had a flat tyre - which would have been another £10 per day - this is all on top of the £500 she was trying to charge us for the full insurance. These companies are scammers - there is no other way to put it. I will never book through U-Save or Green Motion again and would highly recommend that you avoid it at all costs.

5. oktober 2026
Uopfordret anmeldelse
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for explaining what happened at Stansted. We understand your frustration with the long wait, the credit-card requirement in the driver’s name and the difference between the cover you believed you had booked and the options presented at the desk. The booking route involved Rentalcars.com and U-Save, so the confirmation and rental terms need checking before we can comment on what was communicated. Please email your booking confirmations, rental reference and any correspondence privately to ics@cs.greenmotion.com so central customer services can review the sequence and respond.

Bedømt til 5 ud af 5 stjerner

All was ok

Very well organised from the airport to the booking desk. Quite quick to have the car and the same to give it back. The car was clean.

12. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your review. We’re pleased the journey from the airport to the desk was well organised, collection and return were quick, and the car was clean.

Bedømt til 5 ud af 5 stjerner

Grean Motion Stansted 5* excellent

Grean Motion Stansted always provide a friendly, efficient, competitive hire car service, with cars in good condition.
It's always a pleasure to return there.

28. september 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for returning to us and for highlighting the friendly, efficient service, competitive price and condition of the car. We appreciate your continued custom at Stansted.

Bedømt til 4 ud af 5 stjerner

Straight forward hire although…

Straight forward hire although surprised with the fuel deposit not verified on the website agreement. £88.00 expensive and as yet not returned. I filled the car up to more than the level on pick up.

6. september 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for explaining both what went smoothly and your concern about the £88 fuel deposit. We understand why you want clarity about a charge you did not see in the information available to you and when it will be released. Please email ics@cs.greenmotion.com with your rental reference privately so our customer services team can review the deposit and fuel record.

Bedømt til 5 ud af 5 stjerner

Ma voiture à Londres Stansted…

Réserver ma voiture à Londres Stansted s'est fait sans problème à un prix très compétitif. Le personnel était aimable, professionnel, serviable et efficace. La voiture avait une fine rayure sur le côté, mais sinon, elle était impeccable. Ils insistent un peu trop sur la vente de leur assurance (chère). Michael, qui a finalisé le dossier à mon retour, était excellent ; ce fut un plaisir de le rencontrer. Mon voyage s'est très bien passé et Green Motion y a grandement contribué. J'ai eu pleinement confiance en eux et je referai appel à leurs services sans hésiter.

12. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Merci pour votre retour détaillé. Nous sommes heureux que la réservation ait été simple, que le tarif vous ait convenu et que Michael ait rendu la restitution agréable. Nous prenons aussi note de votre remarque sur l’insistance ressentie au sujet de l’assurance et de la rayure constatée sur le véhicule. Merci de nous en avoir fait part et de penser à revenir chez nous.

Bedømt til 4 ud af 5 stjerner
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your feedback. We’re glad collection and drop-off at Stansted were easy.

Bedømt til 1 ud af 5 stjerner

Hi got charged for fine for a drop off…

Hi got charged for fine for a drop off at Stansted airport drop off zone which I paid on time but fined all the same with added admin charges of 68uk pounds plus the 10 charge sent all my details and snap shot of tariff paid from my bank account and still waiting to hear Hannah and Rafael from admin as they said they would investigate that was 7weeks ago
Regards Richard Fitzpatrick

15. september 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

We understand you dispute the Stansted drop-off charge and the £68 administration fee, and that you have been waiting seven weeks for an update after providing proof of payment. We cannot determine the status of the drop-off payment or the fee from this review. Please email ics@cs.greenmotion.com with your booking reference, the charge notice and your payment evidence privately so customer services can review the correspondence and explain the current position.

Bedømt til 3 ud af 5 stjerner

The car was nice the service was OK

The car was nice the service was OK. But i still havent had the £1500 on my credit card given back which is bad. ☹️

12. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your review. We’re glad you liked the car, and we understand that the £1,500 credit-card deposit still showing is your main concern. We cannot confirm the status of the hold from this review. Please email your booking reference and the transaction details privately to ics@cs.greenmotion.com so customer services can check the deposit record and explain the timeline.

Bedømt til 5 ud af 5 stjerner

Good service

Friendly, helpful staff. Nice tidy car. Will book again.

10. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your review. We’re glad the team was friendly and helpful and that the car was tidy. We appreciate your intention to book again.

Bedømt til 5 ud af 5 stjerner

Nice

Nice, private area a bit away from the trouble of the airport (quiet and relaxed), easy to reach with the bus for free, not in a parking garage, nice people!

12. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your review. We’re glad you appreciated the quieter Stansted location, the free bus connection and the friendly team.

Bedømt til 5 ud af 5 stjerner

Rápido

Rápido, simpáticos e profissionais

12. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Obrigado pela avaliação. Ficamos contentes por saber que o atendimento foi rápido, simpático e profissional.

Bedømt til 5 ud af 5 stjerner

Easy collection

Easy collection, great price & easy return, what more do you need or want?

25. september 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Thank you for your review. We’re glad collection and return were easy and the price suited you.

Bedømt til 3 ud af 5 stjerner

Got smaller car

I ordert a VW- Golf or Equalizer and Gott a Peugeot 205.
I told one of your Staffel that the Peugeot is a clans lower but he ment no and I had to drive with 3 people and luggage in this little car !!!

A year before your staff tried to sell me lots of insurances, but I told before i have everything allready booked. It took a long time before I could leave

10. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

We’re sorry the Peugeot you received felt smaller than the VW Golf or similar you booked, especially when travelling with three people and luggage. We also hear your concern that a previous pickup took too long because of repeated insurance offers. We cannot verify the vehicle category or booking terms from this review alone. If you would like us to examine them, please contact ics@cs.greenmotion.com.

Bedømt til 1 ud af 5 stjerner

Booked through booking.com

Booked through booking.com. For some reason I only found out while onsite that I had to pay x 3 the price

10. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Hi Mr Arnold Marambire,


Thank you for taking the time to review us.

We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

Bedømt til 4 ud af 5 stjerner

helt grei

Lett å finne frem til området og hyggelig betjening, men de var veldig masete og pågående at vi skulle kjøpe ekstra forsikring , selv om vi hadde betalt for full forsikring !!!

10. oktober 2025
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Takk for tilbakemeldingen. Det er hyggelig å høre at det var lett å finne frem og at betjeningen var vennlig. Vi beklager at tilbudet om ekstra forsikring opplevdes som pågående når dere allerede hadde betalt for full dekning.

Bedømt til 5 ud af 5 stjerner

Smooth, Stress-Free Rental Experience

I recently rented a car from Green Motion at Stansted Airport, and the entire experience exceeded my expectations from start to finish.

A massive shoutout to Don, who looked after us during the return process. He was absolute perfection—incredibly polite, professional, and patient, welcoming us with a warm smile that instantly washed away any travel fatigue.

The car itself was in spotless condition, ran like a dream, and made our trip remarkably smooth. Dropping it back off at the end of the trip was just as quick and efficient.

If you are flying into Stansted and need a reliable rental, I thoroughly recommend Green Motion. Ask for Don if you want top-tier, friendly customer service—he is a credit to the company!

4. oktober 2026
Green Motion Car and Van Rental - Green Motion London Stansted Airport-logo

Besvarelse fra Green Motion Car and Van Rental - Green Motion London Stansted Airport

Hi Maria,

Thank you for your five-star review.

We are thrilled that you thoroughly recommend Green Motion.

We hope to see you again in the future.

Kind regards,

Green Motion International Customer Services.

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