I was over sold insurance on a car that had dints all over it . The car was filthy dirty . Then I had 2 parking fine that were incorrectly issued and was still issued an inflated admin fee. There has... Se mere
Lokation
Skift lokationHoliday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW London, Middlesex, GB
•Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The initial hire was a little bit concerning as I was told that any scratches on the wheels would be severely dealt with. That said the actual car that we were given was brand new so in some ways this... Se mere
Virksomheden har svaret
Although a bit of a cumbersome process to find the office, once we were there, Amy was amazingly efficient and set us up with a great car. She also gave us a few perks because of the long (3 week) ren... Se mere
Virksomheden har svaret
Office staff not very helpful and I ordered an automatic car but given a manual! Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a r... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
- Biludlejning
- også i
- Billeasing
Skrevet af virksomheden
Green Motion operates a car hire desk at the Holiday Inn M4 J4, 239 Sipson Road, West Drayton, serving London Heathrow Airport (LHR). This page also covers the Hayes and Hounslow desks. Travellers flying into Heathrow can use the Hotel Hoppa service from the terminal bus stops free of charge for Green Motion customers, telling the driver they are hiring from Green Motion, with the destination being the Holiday Inn Heathrow M4 J4. Local customers can take the Overground to West Drayton or the Tube to Hounslow West, then bus 222 to The Plough bus stop, or arrive by car, taxi or Uber using postcode UB7 0HW. On arrival, go to the rental office at the front of the Holiday Inn, not the returns office at the rear. Desk opening hours (local time): every day 06:00–22:00, including public holidays.
Why rent with Green Motion
Skrevet af virksomheden
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
Kontaktoplysninger
Holiday Inn M4J4, 239 Sipson Road, West Drayton, UB7 0HW, London, Middlesex, Storbritannien
- 02086 197000
10% off when you book direct
3,5
Middel
24 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
All good with one exception
Everything went smoothly on my rental from heathrow (Holiday inn). Location is great, staff is very friendly and helpful, and the pick-up and drop off process couldn't be smoother.
Two reasons for 4 stars vs 5. 1. the car was in OK shape. 50k miles and lots of dings, scratches, missing trim, etc. It worked fine, but glad I took lots of pictures and videos because some of th edings were challenged and I could prove they were there before. 2. the tire pressure on pick-up was low, causing some inconvenience (taking time to sort it out). Tires were fine, but this should be checked. I provided this feedback on drop-off.
Based on this experience, i would recommend.
10. oktober 2026
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for such a detailed, balanced review. We’re glad the Heathrow location worked well for you and that the team made pickup and return smooth. We also hear your concerns about the vehicle’s condition and low tyre pressure. We’re glad you had photos when existing marks were questioned, and we appreciate you raising the tyre-pressure issue at drop-off. If you would like the condition records reviewed, please send your booking reference and photos privately to ics@cs.greenmotion.com.
The van I received was very dirty and…
The van I received was very dirty and smelt of manure.
12. oktober 2026
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the van you received at Heathrow was dirty and smelled of manure. That is an unpleasant condition in which to start a rental. Thank you for raising it.
Office staff not very helpful and I…
Office staff not very helpful and I ordered an automatic car but given a manual!
Complained to the men that gave me the car at the rear of the pickup point and they were very helpful and gave me a replacement auto car.
Thankfully they seamed to care about customer service not like the man who proceeded my reservation.
12. oktober 2026
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry the car initially provided was a manual when you had ordered an automatic, and that the office interaction felt unhelpful. We’re glad the team at the pickup point listened and arranged an automatic replacement. Thank you for recognising their help while also telling us where the service fell short.
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad your experience at Heathrow was satisfactory, and we appreciate you taking the time to share it.
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Thank you for your review. We’re glad the Heathrow rental process was simple, professional and efficient.
Not great customer service
Request for assistance to provide documentation to the insurance company, following damange to the vehicle, ignored. I am £1,300 out of pocket and this has been going on for months. Do not recommend this company - unprofessional.
3. september 2026
Uopfordret anmeldelse
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
We’re sorry your requests for documents for your insurer have gone unanswered for months after vehicle damage, leaving you £1,300 out of pocket. We cannot verify the correspondence or claim from this review alone. Please contact ics@cs.greenmotion.com if you would like us to examine the documentation request and case history.
Great car, reasonable rates.
Given our plans, the person who helped me, Amy, recommended an upgrade to an MG Hybrid, that we would save quite a lot on fuel charges. So true. Despite technical issues with the internet, they still got us on the road fairly quickly. The car was very clean and in excellent condition. Returning the car was a breeze and dealt with quickly, too. And they charge less for gas to fill the tank than at the gas stations, so it was worth having them fill up rather than having to do so myself. Great service, great car!!
28. september 2026
Besvarelse fra Green Motion Car and Van Rental - Green Motion London Heathrow Airport
Hi Rob House,
Thank you for your five-star review.
We are delighted that you received great service and a great car from our Green Motion team.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
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