Green Commute Initiative Anmeldelser 

Best cycle scheme going without doubt. Very highly recommended.

I’ve seen a lot of 5* reviews and can only guess that these were for bikes already built and ready to buy off the shelf.

If you’re looking to buy a bike that is a high spec and/or needs to be built, steer well clear of this scheme. The individual who claims to be the MD is rude and belittling, thinking that a phone call to me and telling me I should ‘be more patient’ when the bike was ordered in May 2020 and arrived mid December 2020, was appropriate. I have never had the displeasure of speaking to such an arrogant individual in my life.

I still believe I only received the bike when I did because I commenced preliminary legal proceedings against GCI. They have no interest in chasing any order that you make and you will be stuck with no help or interest from them should you end up having to wait for your bike to arrive. The communication you will get will be along the lines of telling you to wait and referring you to their terms and conditions.

I would 100% recommend any other cycle to work scheme over GCI.

Response to reply from GCI (27.02.2021):

I’m editing my reply because I need to clear up the false claims made by GCI in their reply.

1. My original call wasn’t put through to Rob, MD, because of ‘my attitude.’ I have never had any contact with anyone else by email or phone with anyone apart from Rob. The first email I sent enquiring about my order was met with a reasonable response from Rob and their was no issue at this point. The review below has fabricated that he ‘had to pick up the issue because of staff being uncomfortable with my attitude.’
2. The original date I was given was NOT mid September, I was given 12 weeks from 20th May, taking us to 20th August. I was however given this date AFTER I’d paid for the bike.
3. I first raised the issue, on the 17th August of not wanting to continue with the purchase as I’d been advised by the bike shop it was likely to be October that I’d receive my bike but this could not be confirmed.
4. 49 emails from the 3rd September? I received 11 emails from this date, this number has been falsified to suggest they had been constantly updating me and trying to help, which they had not. In fact, I miraculously began to receive more emails when I began legal proceedings against GCI.
5. This is the best one; ‘I was offered a refund but was adamant I wanted the bike?’ I was asking for a refund from mid August until a week before the bike was delivered on the 20th December. I was never offered a refunds, by GCI or the bike supplier. Both continued to liaise with each other about my request to cancel and both Austin Cycles and GCI continuously told me it was tough and that I’d signed the contract for the bike. You cannot lie in your reply to suggest something else happened to make the company look more favourable after how you acted. I have emails from you, Rob, clearly telling me that I signed a contract and I have to essentially ‘deal with it.’
6. Your arrogance is clear from the lies you have told in your reply. I hope people can see that.

This review is solely based around my experience with Rob, the MD at GCI, none of his staff (I didn’t even know he had staff as my first email went straight to him and the reply I received was from home). So, if there are any other staff I’ve allegedly shown attitude towards, I can’t say a bad word about them because I hadn’t even had any contact with them.

I just used GCI to get a new bike. The process was very quick and easy. Not only that, but GCI also have the highest number of partners to get your bike from. Highly recommend them!

Very simple scheme to utilize - great incentives to both employee and employer - Strong customer service - I recommend GCI for anyone looking to upgrade or purchase a new rig

Excellent, friendly and helpful service. Very quick response, I wouldn't hesitate in recommending these people if you are getting a new bike.

Looked at various cycle to work schemes but this seemed to have the best explanations to how things worked.

Applied at 2pm and everything was paid, signed and the voucher sent to the bike company within 2 hours. Couldn’t have been easier.

Just hope my new bike is delivered with equal efficiency. Many thanks.

My company intranet had several inaccuracies in the process to sign-up however the amazing service I received from GCI meant that everything was resolved quickly with great explanations allowing me to place the order for my bike. Truly fantastic service!

Excellent service. I put the request in at 10am which my employer approved immediately, had the papers through by 11, and the certificate by 1pm! Last time I put a request through another provider it took 6 weeks, so I am highly impressed!

Excellent customer service, amazing reliable and speedy customer service. I'd recommend them to anyone looking at cycle schemes - they don't have extra fees like other schemes do and I'm happy to have gone with GCI for the second time.

An excellent company - a few hours is all it took to go from obtaining an instant quote to getting my bike. The bike shop actually told me they like dealing with GCI as the process is smooth, they get paid quickly and they only take 5% from them. Thanks GCI I would recommend you to my friends and colleagues.

GCI Team helped me and my employer understanding the scheme. No limit on the bicycle prompted me to go for eMTB instead of an electric motorcycle. Bicycles have advantage of green/cycle lanes in and around London and electric m/c can't. I am pleased with GCI service and patience in dealing with me during this difficult pandemic times.

Great Experience...
First time doing this whole cycle-to-work scheme and to be honest at first I was worried It would be complicated or would have to involve 1001 people to get it done.
It was super easy, straight to the point less than a week and my bike is been ordered and all is sorted.

Great Stuff!

Great experience with these guys from start to finish. They’re very knowledgeable and helpful every time I called. They even remembered to give me a call to let me know they’d sent something through as they were aware i was keen to get my bike. It always makes such a difference when people take the time with you and make what could be a frustrating process very pleasant!

As I am Glaswegian, but have been asked to leave out offensive words, all I will say is that I could not be happier with the friendly, seamless service that GCi provides. So easy to do, so much choice, I could not be happier. Thank you!

Incredible service.

Worked with a gentleman named Stephen and he was extremely helpful. He explained the scheme perfectly, responded within minutes from receiving messages and questions and we managed to get everything wrapped up in a couple of days.

Thanks

Green Commute Initiative is a fantastic scheme for employees and employers alike. Easy to use and a fantastic work benefit. Unlike many Ride 2 Work schemes, there's a huge selection of bike shops to use, and no limit on the price you can pay. I've also managed to get my local bike shop onto the scheme, so it's an ever-growing network.

Family straightforward procedure in terms of ordering my Canyon bike. There were a few little questions that I had along the way in terms of the process of the order but any queries I did have were promptly solved via email.

Amazing service very tentative and great customer service. I would definitely recommend using this service if you are thinking of buying a bike through a cycle to work scheme.

Brilliant Scheme!

We only have 1 employee using the scheme, but GCI were so fast to process the application for a CANYON bike it was seamless.