Greenby Anmeldelser 171

My email service has been transferred to Greenby from Plusnet. Plusnet provided a reliable service. Greenby does not. Mail is repeatedly marked as junk - marking mail as 'not junk' seems to make no difference - the next piece of mail from the same address still ends up as junk. Service has been intermittent. The most ludicrous thing is that Greenby plan to charge £15 a year for this lamentable service. Do they not know that much better email providers supply their service for free?

Yes, Greenby is awful. Can receive, but sending emails don't arrive.
For Mac users, is their iCloud service a good alternative ?

RUBBISH! If I could give it Zero stars I would. Thanks Plusnet for moving your loyal customers to such a pile of rubbish that is Greenby. Numerous issues - it won't log on using my usual password, then it will. No phone number for the company. No responses from its so-called live chat. Will be moving to a different email provider as soon as I can organise it and will probably move to a different broadband provider as well, just to spite Plusnet. Trading Standards needs to investigate this whole matter. TRULY SHOCKING!!

After 27 years with Force9 (Plusnet) I was migrated to Greenby. The initial couple of weeks were awful but then improved but now they are back to awful again.
I'm still waiting for responses to my tickets regarding missing sent and forwarded mail.
A couple of days ago after not being able to log in to my account a helpful human at Plusnet managed after a few attempts to send me a code to reset my password. Today it is back to square one.
I think that it is finally time to call it a day and switch to my back up with Gmail.

Absolute garbage!

Email provider moved from Plusnet to this shower....

Email server regularly (daily) stops working, emails not coming through for hours at a time.

Plusnet no longer want to hear about email problems, and Greenby don't respond to 'tickets' that are raised.

Absolute b***dy shambles of a company. Email and webmail persistently disappearing/going down no human support only an AI bot that shows scant sign of any intelligence at all. SHAME on PLusnet for leaving loyal customers to this wholly unsatifactory email provider, or rather NON provider!

No customer service. Constant failure in service. Worst company I have ever been involved in and I was forced to it through plusnet.

Absolute rubbish service from greenby, no email service from plusnet migration, get it sorted.

Dreadful. On logging in, I always get "Whoops! Something went wrong" but it doesn't say what went wrong. PlusNet hailed it as a super duper system, but the fact is that it's slow and it's clunky, and it has the look and feel of legacy software. On right-clicking an item of mail, it displays a menu of options - sometimes it holds and you can select an option but sometimes it doesn't and you can't. Now, the ultimate has happened. All my mailboxes have disappeared. They're working to resolve it right now. I've had a PlusNet email address for years - decades, come to think of it - and I use it for a myriad of things; it would be a Herculean task to change my email address for everything, but I'm seriously considering doing just that.

Yet another outage on email, can't even access webmail as I no longer appear to have any mailboxes. This is the 3rd outage since the switch from Plusnet as mail provider. On the two previous occasions I recieved duplicate emails of all emails received over the last few week. Atrocious service! I'm glad I don't rely on them for webhosting as well!

Thinking of moving from plusnet,since they moved us to greenby,as its not fit for purpose

I was unexpectedly migrated to Greenby. For days, I had no emails at all. My old email provider, Plusnet told me to contact Greenby but the only way is to open a ticket which Greenby then ignored, sometimes for days. Eventually, they told me to delete my Outlook User ID and then rejoin. I did this and suddenly, new emails worked, but all my folders and contacts were missing. Greenby can't restore them and now says they must 'local' folders. But they never said anything about backing up my local folders. This is their fault but they won't even own the problem.

Absolute rubbish support - Asked to close account 8 days ago and advised by AI bot that ticket is in a queue. For 8 days ???? Only 1 star because I can't give zero. What was Plusnet thinking when they transferred email to Greenby ?

Reading other reviews ,mostly negative, I think they were lucky. In the migration process my plusnet email client disappeared from my iphone along with 30 or more mail box/folders. I have spent several hours tyring without any success to retreive them. Greenby simply either cannot help or cant be bothered. Ticket numbers are useless even when I get an "agent" on the chat they simply leave the chat when things prove too difficult. I have tried the complaints but have basically been told to " manage my expectations" . Does any one know how to get these people to pick up a phone and call one of their customers. At the moment I feel abandoned and have had no access to plusnet email on my iphone for over 2 weeks I am at my wits end. I cannot give a single date for this experience it has been going on for over a week now. I have had 3 "Ticket" numbers none of any help and am unable to get back to any of them. Agent Sajith has left me hanging on 2 occassions so good luck if he comes on your chat>

rubbish,thinking of getting rid of plusnet

I was informed about the change from Plusnet to Greenby some time ago but it happened yesterday with no warning.
All was fine first thing when I signed into Plusnet webmail but when I tried later, the button for webmail had disappeared!
It took a long time to get it sorted with Plusnet
coming to my rescue.
Greenby had told me to check my email for their help which of course I couldn't access or my mobile phone. The latter of course didn't arrive!
The Greenby page format is not what I want and I am unable to change it! Overall, Greenby are useless, the change should never have happened for which I blame Plusnet. It was probably a cost saving exercise by them!
I will look elsewhere for a suitable provider, shame as I have been with Plusnet for over 20 years!

I have been using Plusnet for my broadband and emails for quite a time now and they have very stupidly decided to migrate their emails to this Mickey Mouse outfit. It has taken days to sort my email set up out and the customer service staff dont have a clue. They send you emails from a 'no reply' email address asking you to reply to it! They couldn't even find the brewery let alone organise the p***-up! If I could I would give them ZERO stars!

Being transferred from Plusnet to greenby without any choice in the matter and it's not going smoothly. Problems sending to some Gmail, MSN addresses and am told it's probably a DKIM problem which they are talking to BT about, problem been going on for weeks. Also one mailbox has been migrated and one hasn't, neither greenby nor Plusnet can tell me when it will be or when problems with webmail will be sorted out. Extremely frustrating and annoying.

I have already written a review on Greenby which wasn’t favourable. Like everyone else, I was migrated from Plusnet and had all the same issues as mentioned by everyone, spam, spam, spam, no amount of training the system works, all sorts of setting up problems, I could go on……….but I now want to say that I took the plunge to change my email address to another company. What a challenge! after having my Plusnet email address for decades, I have had to inform every company, banks, nhs, docs, etc, etc. Passcodes, links, approvals by phone and email, often getting sent into my junk box but after days of frustration and angst, I think I am nearly there and boy do I feel good but it was quite a mission and I truly feel I need some sort of compensation for what I have had to go through - fat chance…………Goodbye Greenby!

I have been Plusnet customer for over 20 years and was told that my emails would be migrated to Greenby. I was experiencing problems with emails with Plusnet trying to send emails to recipients with Outlook.com addresses. Was told that Greenby would resolve this problem. Fat chance and No chance spring to mind as you cannot contact Greenby to talk to anybody. They hide behind their chatbot AI and provide excuses that your ticket is in a queue. Nothing more frustrating than not being able to speak to a person. Plusnet and Greenby are letting me down big time and this is affecting my ability to work as I do a lot of volunteer work that requires emails being issued and received. I currently have no confidence in Greenby. Today I am changing my score on Greenbee as there maybe some light at end of the tunnel. On the 20th of Feb I persevered with the online help and eventually a human responder to my problem and was able to help. I will be honest the Online Help still needs work on it as you need to understand when the Agents are online or are responding to you. It has taken a few days but problem I was having with outlook.com addresses may have been fixed. 🤞