graze.com Anmeldelser 

Have been a Graze customer since 2012 and am very underwhelmed by the new monthly box, which for me has immediately lost the appeal of the weekly deliveries that fitted through the letterbox and the chance to customise your snacks (to some degree). I got the first box free but I'm unlikely to continue unless month 2 is a big improvement. Very disappointing all round.

Absolutely awful since they swapped to their new monthly boxes. The contents of the boxes are lacklustre, they didn't even bother to notify me that they were sending it and the shipping company they used just dumped the box at my back door without even a note to let me know it was there.
Their customer service is slow, incompetent and incapable.

And you can see their lacklustre response too.

I have just received my first monthly graze box, instead of the weekly one I have subscribed to for the last 12 years. Over the years I learned to compromise to take into account rising costs of production etc,. For the first few years there were over around 100 different products, including flavoured popping corn, dipping breads, beef jerky and more. But I still liked the convenient concept, as I could "graze" each day at work on mostly healthy (ingredient) snacks. When opening the very sturdy larger box for the monthly delivery yesterday, I felt like the kid who'd been given an orange for Christmas instead of their anicipated new bike! some of the nice graze teabags, just 3 of the usual snacks, some salted pretzels I can't have due to hypertention and a couple of oat boosts/ flapjack portion. The packet of dried Shitake mushrooms must have literally no weight. Sorry guys, too much hype (and space in the box), at the moment it's more like an £8.99 box not £14.99. (appreciate the intro price though).

Went to choose my weekly boxes after a break and it’s all changed. Monthly box doesn’t look inspiring at all and is very expensive. So sad. Even website is naff now

Couldn't be any more disappointed with the switch from weekly customisable boxes to a monthly box where you pay more money to get snacks you might not even like. This was Grazes USP and made them stand out, now they are just like any other bog standard snack subscription service, nothing new or unique to offer at all. Not sure where Graze got their customer feedback from which brought about this change, but they need to seriously consider an alternative. After viewing the social media and the messages left by Graze it seems they are more interested in trying to pull in new customers rather than give something back to the existing ones that have supported them for over 15 years. Good luck with that.

Edit. They refunded my delivery charge.
Something had obviously happened with my next day delivery. Received a nice email from Seb at Graze to let me know. The snacks were really delicious, so I'm very happy.
Many thanks Graze support team!

Have been a subscriber from the beginning and really loved the different approach. I was very excited at the change to monthly with the hope of new and exciting good to try.

I opened my first box... went straight to my graze account and cancelled! Less snacks for more cost. So disappointing in the snacks... box was very quality and sturdy... probably the best thing about it.

Having just received my 'New' monthly box I am very disappointed. I have been enjoying my weekly boxes for nearly 15 years, but I have now cancelled my subscription.
You can no longer choose what snacks you like, or can eat depending on your dietary needs. You get less per month than previously supplied with the weekly box, so I would have to 'top up' from other shops to cover this shortfall. All in all a waste of money as I am unable to eat some of the snacks and the quantity of the snacks provided in each packet is shocking. The dried mushrooms, were very nice but there were only 7 pieces in the packet!!
Graze used to create and make their own snacks, that's why everyone loved them, they were creative and the team worked hard to give the customers what they wanted. Unfortunately they've 'sold out' to try to make more profit by buying in snacks from other companies. I'm assuming this will be more profitable for them but as per the many reviews I have read they are going to lose a lot of long term customers.

I am so disappointed with the change to a monthly subscription with no catering for dietary requirements. The price seems highly inflated as well. I may be tempted to try the new box if the contents were doubled or price halved.

I’ve been a customer for a long time. I fondly remember the weekly subscription containing fruit, beef jerky with a delicious relish, breakfast porridge and microwave popcorn!

Graze have changed to monthly subscription but I don't feel its the right move as you are getting half the amount than previous of 16 packets a month now only 8 packets for 15.99 a month it was 3.99 a
week if you work that out losing food items to what previous was sent out , graze should re think on this as I have enjoyed graze for many years and sad to leave them as it's not worth the money!

Such a shame - after 10 years of ordering snacks from them every other week, I am told that I don't matter. They went from a fully customisable service, which catered for vegans like me as well as people with intolerances, to an expensive monthly box which you cannot personalise at all.

I cancelled my subscription straight away when I was told that this would be the way from now on. Then I got charged for the box! Had to email them again, to get a refund.

I made it clear that I did not want the box, even for free. Then this week, I receive the box anyway. I can't eat a good third of it as it contains milk or honey.

Shocking service really.

I have cancelled my long-standing subscription. Hey, business students take note - the new graze box is a classic study in what happens when the marketing department takes over a company. All packaging and no substance. A veritable masterclass in hype, hyperbolae and on-trend advertising so blatantly vacuous and without substance, that they deserve an award. Congratulations for development and innovation in cynical advertising.

Very disappointed at the switch from a box which is both affordable and customisable to something 3 time the prices containing things I might not like and don't get to choose. Also an appalling attitude from whoever is in charge of the social media who is basically telling anyone who questions the lack of vegan options that's its basically tough and they shouldn't order from them. What a way to treat loyal customers of nearly 15 years.

I've really liked receiving a weekly box. Came to the office and gave something nice to munch on when the need arose. I guess this is part of the intention behind the name. Maybe a bit pricey but that was ok. Worked for me. Monthly just doesn't so I suspect like many other people I won't be continuing. No doubt postage costs are the reason but I can't help thinking this will be an overall negative for the company. This is a shame. I'll now be making alternative arrangements - bringing in snacks following supermarket shopping instead. Enjoyable while it lasted. Good flavours, variety and portions.

Just had my ‘new’ box. Underwhelmed! Not worth the full subscription price and it is questionable if it is worth the ‘introductory offer’ price. Tea bags? 10g of a mushroom snack, 2 tiny graze bars, a bag of pretzels…. The 3’ new’ plastic pack flavours are welcomed! After many years of being a subscriber, sadly I won’t be for much longer as I cannot justify the increased cost against the uninspiring choice at launch.

In common with other recent comments I've been a weekly subscriber for years and was always very happy with the service. Recently have been disappointed by a lack of variety in the boxes and when this week's box didn't arrive, I logged onto the website to report it missing and discovered that the weekly subscription service has been discontinued.
Have had no communication from Graze about this and like many others, I do not want a monthly box so am cancelling my direct debit. Extremely disappointed.

The bartender is awesome. Always makes delicious drinks.

I've been a long-time subscriber to the weekly 4-snack box for under £5, very happy with it and the ability to select from a wide range of snack items.

Now it's changing to a £15 monthly box with 8 snacks and what sounds like a bunch of advertising, recipes, playlists(?), and so on. No examples provided.

So, from 16 snacks for £20pm to 8 snacks for £15pm. Thats a 50% price increase per snack.

I don't think it's worth it, I don't like the monthly format, and I don't like the lack of clarity about the new boxes. I'm out.

Have subscribed on behalf of my grandchildren for many years. However, recently there have been complaints about the contents and lack of variety. Now I am offered an 'exciting new' deal which costs twice as much, details of which are apparently being kept secret. Why??? I won't be continuing.

VERY ANGRY I WISH I LISTENED TO THE OTHER REVIEWS I ORDERED 12 BAGS AND THEY ALL GO OFF IN 20 DAYS !!! SO EVERYBODY IS RIGHT ! JUST LOOK AT THERE REVIEWS! Yes they contacted me and I got refund £10! I spent £25 and it’s all going to be wasted no one eats 12 bags in 20 days 🤬🤬🤬🤬🤬🤬