gramicci.co.uk Anmeldelser 

First of all - this review is about the Gramicci website, not their clothes. I have been wearing their cloths for years and they are great.

I ordered a jacket almost a week ago and there has been zero updates on my order from Gramicci.co.uk. I paid for ‘Tracked 48’ shipping so it should have turned up within 48hrs? My order seems to be ‘stuck’ for whatever reason.

If you’re considering buying Gramicci apparel then I recommend going through an independent shop which stocks this brand (Steranko, Yards Store, Old Town General Store, Working Class Heroes, to name a few).

Great brand let down by a poor managment of website and, I’m guessing, an understaffed warehouse.

Ordered a pair of shorts from their website noting that orders were usually shipped within 2 working days. 4 working days later I emailed them for an update and was told that a staff sickness was holding up shipping. The next day I was notified that the item was out of stock. Over a week wasted due to disorganisation and a 10-day wait for a refund. My advice > Pay a bit more and order from a shop with a better online presence.

Stay away from this company. I have worn their garments for the past 7 years, and the quality has definitely dropped in that time. I still wear a lot of trousers/pants I bought 7 years ago, however made a purchase of two pairs of some more G Pants recently in the Black Friday sale and the buttons are already hanging on by a thread and the crotch is bobbling already (after about 4 wears).

I contacted their customer support thinking I had a defect pair and believed they would replace them with a new pair or repair them. I sent photos and Videos footage showing how loose the button was. They wanted me to post them to another company (Ellis Brigham), I didn’t hear anything back for 4 weeks and was informed I was being issued with a refund. The communication with customer service was very poor, and I got the impressed they didn’t really care. They later said that the department that tested believed the button was on secure. I don’t believe these are made to the quality they used to, and I certainly won’t be buying anymore Gramicci products. I probably would have received better customer service if I had not of bought through Gramicci directly.

Scammed into having to pay custom charges for delivery despite website stating they cover it to EU. Customer Service ignore emails.

Ordered a pair of their shoes and it took over a week and multiple calls some of which just weren't picked up to be told first that the order should come out soon and then that the item was no longer in stock a few days later.

Why bother letting customers buy items on the website if they don't even stock them.

Then told to wait 3-5 businesses days to receive the refund. They can take my money instantly hold it for over a week and then just tell me to wait 3-5 more days. I know things takes time but I doubt if it I didn't call multiple times they would've resolved this issue and been more than happy to just pocket the money.

Waste of time.

I've contacted customer service multiple times over the past 4 weeks to request more information about an item of clothing and they've ignored all of my messages. Doesn't give off a good impression.