Petplan Pet Insurance Anmeldelser 

Fetch by the Dodo (previously known as Petplan) is an unethical, untrustworthy and horrible company. For someone who is planning to enroll pet insurance, it’s better to avoid this company.
I enrolled the pet insurance for my dog aged 3 months in 2021. At that moment, there was no medical check up report request but I was asked for it when I submitted a claim after 4 months because my dog got diarrhea. I felt upset and frustrated as there was no point to get a medical check up report after a vet visit with spending additional $200 for claiming $150.
The most ridiculous point was that a medical report was not required when the pet insurance was enrolled. But you will be asked for it when you make a claim” That was totally unacceptable. They just don’t want to give you a claim !!!!!
I received the announcement from Petplan by an email about they exited Canada business. This was a release to me as I do not have to deal with this company anymore. However, they took my card info and debited the annual fee again and refused to refund. I have never authorized Fetch by the Dodo to make a payment from my card after 2021.
I called the customer service for a negotiation. Of course, they refused to refund. They have never provided a proper service to their customers but keep stealing the money from their pocket.
Recently, I found out that there were a lot bad comments about this company. I write this as I wish no more pet owners will be another victims.
As a pet owner, I just want to get a protection to my dog but I am kinda getting in a scam.

Absolute Scammers. Wouldn’t cover the only thing we needed from the plan (Dental) they are not upfront about where to find the fine print, dental has a long waiting period than anything else. I am so glad was only scammed out a few months of payments, as we immediately ended our agreement with petplan after finding out the dental information. I had to work very very hard to get it but I even got a few month refund as I was paying into a service I couldn’t even use. Shady shady scammers. I will never pay unto any insurance plan associated with petplan ever.

When I pressed more about getting the dental (we were a month away) they absolutely refused to make an exception, citing “scammers who get dental coverage and then cancel”

I bet the situation is more like… petplan refuses to cover anything and makes up random extra fees and pet owners have no option but to cancel and they cannot afford to continue after paying the vet and petplan

To top it all off they talked down to me, like I should have insured my cat when she was younger… well tell me how I am able to do that when we adopted her from a no kill shelter at the age of 6? Guess I’ll hop in my Time Machine so I can adopt from the moment she was conceived.

If you’re considering petplan.. I recommend you run quickly in the opposite direction as fast as you can

I have been a loyal customer for over a year. Since beginning this policy I have had issues with payment where I have paid and clearly stated on my bank statement however PETPLAN email me stating they have not received the payment and request I pay again. This month I have come to the realisation that if paying for my policy is this much hassle then should I need to make a claim I can only imagine the difficulties I would come across with claiming on my policy. My advice is to take your hard earned money and use a different insurance company, should your furry friend need medical attention I would not trust this company to abide by the contract and pay out.

We have taken out lifetime cover with PetPlan for our golden retriever since she was a puppy. We have had to claim multiple times over the years for things that have gone wrong. PetPlan deal directly with the vets so all we have to do is pay the £100 excess. They pay out straightaway and have never quibbled a claim. It's so reassuring to know that if something goes wrong with your pet you aren't having to make a cost based decision as you know that you are covered. I would recommend them to anyone, although not the cheapest, the fact they always pay out without quibbling gives us so much peace of mind.

Do Not use this pet plan. I was with them for years and thought I had the best plan a life plan covered for death. Not only vets do not use this company as they take ages to pay out, but your not covered even for death of a pet. disgusting company

Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a scum insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.

I submitted an online insurance claim for recent treatment for my dog. Although they had apparently emailed my vets the vets had no correspondence from them. I have tried to contact Pet Plan to let them know that I suspect they have used the wrong email but they have not replied! Im desperate for the money back and am at a loss on how to contact them to get this resolved.

I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim.
A waste of nearly £3k :-( I wont make the mistake again.

Unfortunately I have to agree with other reviewers here. I thought PetPlan/Fetch was AMAZING for the first 3 years, I had never had a pup before and was so thrilled how comprehensive their coverage was when we found out when she was 2 that she had knee issues that needed surgery, PT etc. But SURPRISE! with no advance warning, no apology, and barely even any notice, they have SIGNIFICANTLY downgraded our plan. After multiple questions to understand and speaking to a "supervisor" who clearly has no power, it was explained to me that we had spent too much for how much we had paid in premiums(we have only had her 3 years!). Doesn't this defeat the point of health insurance where we all pool resources to helps the ones who need it? It doesn't matter that she is an otherwise young and healthy pup, or that the issues have significantly improved. We didn't even get close to spending our maximum. There was no warning that we shouldn't USE the pet insurance or it would be downgraded for the rest of her life! I'm so disappointed. BEWARE if you use this insurance that you can lose the coverage you originally signed up for, with no appeal process, no points for better health next year etc. I recommended Fetch to so many friends, but no more: I will be telling everyone who doesn't have insurance to look at Trupanion- you may pay more up front but at least they don't bait and switch you when you need them.

I find as my dog is getting older they have consistently increased my rates 30% every year. They also hike rates more when the portfolio changes hands. I think they have been bought and sold at least 3 times since I have been a client.

I am now paying $240 per month which is outrageous. Definitely will not be using them for our new puppy.

Don't be a dodo. Find a better company. This is the 2nd time I've left this review because apparently the last one was removed. Since Dodos hostile takeover of petplan, this company is absolutely awful. Premiums go up $100's every year and all you'll get is a "you don't have to do anything! Coverage will continue as normal" email. If you call and get access to your plan policy, it will list things EXTREMELY CLEARLY that are covered..yet they will deny the claim. They utilize the same plans for every person who purchases that policy. Seems fine right? It's not. Vet laws change from state to state. I live in NY (hopefully you don't), and living here, vets have a very specific scope of practice. They treat. Just like you would see a doctor. If your pet needs behavior therapy or canine rehab, etc., you will need to see that specific certified specialist within this state. The way dodo writes their policies is that even though you have coverage for behavioral training or canine rehab therapy, THEY ARE ONLY COVERED IF PERFORMED BY A LICENSED VET. Vets must be separately certified through additional courses, therefore, legally, my vet is unable to provide behavioral therapy. It's literally the law. So unless you live in a tiny little town where there's 1 vet for 50 miles who got certified in everything, petplan will just deny your claim.
WHY ARE THEY ABLE TO DO THIS?
I'll tell you why. Any claim you've ever had with them will not be covered if you switch to a different company. They know that and will not hesitate to tell you that. So if your pet is on a medication, when you switch insurance providers, they will not cover that medication as it is "pre-existing." Dodo is using this information to strong-arm their customers into paying increased rates for Sh!tty service. And petplan used to be amazing too...

We have been a customer of Petplan for many years. Unfortunately we have had to make a number of claims over the last few years, particularly for one of our cats. Petplan have been consistently quick and efficient in settling the claims and always with reasons and clear explanations for their decisions. Sadly we have just lost this cat and they offered their condolences, paid the claim and instigated cancellation of the policy. Whilst not the cheapest, they are worth every penny.

Total and absolute waste of money . Open a bank account for your pet and divert £50 a month in there instead. I started pet plan at £35pm ten years later it’s £102pm. Pet plan DOES’NT cover anything. Nothing but emergency life or death care . Every time I go to the vet I pay from pocket £350 for this infection £750 for teeth removal / dental care, injections/ shots, check up and petplan doesn’t cover anything . The one time it did was 8 years ago when my dog got hepatitis and then your limit of coverage is a MEAR £4000 that equated to 4 nights in the pet hospital and some analysis. After 4 nights of paying extortionate fees for my dog to sleep in a cage at the pet hospital I was told she needed a £2000 scan but the mere useless pathetic pet plan coverage allowance is limited at £4000 these costs covered ONLY SLEEPING at the hospital AND MONITORING AND POOF IT WAS ALL GONE . No operations no medications nothing. Petplan would not come even a FRACTION close to covering for operations or any real issues . The coverage that Pet plan covers your pet equates to your pet getting a £4000 plaster but will be far far far close from covering any real sickness. And for this pittance of a payout I now pay £102 every month . My dog was given back to me after the £4000 was used up in 4 days and I was told there was nothing more they could do unless we were ready to spend additional thousands out of pocket . We don’t have that money . We took our dog and left making plans for her to die. I decided to Google for help and found a high protein diet can essentially encourage the liver to mend and so I ( not the vet not petplans stingy payouts) saved my dogs life . She is still alive by the care and actions I took without the help of any scam insurance company like Petplan . A years fees, 12 months at £102 pm equates to £1,224 times this by ten years is £12,240 I spent to get £4000 coverage . Pet plan makes no sense . They jack up the prices yearly and cover nothing apart from a fraction of the cost if you are in need. Get a bank account for your pet and put in £50 a month and then that money will be yours to keep if your pet stays well . I will NEVER NEVER NEVER USE PET INSURANCE AGAIN . What an absolute SCAM . They are into profiteering from the sick animals.

Easy to claim and no issues when paying out.

I have had petplan for 7 years to cover my dog and never had any issues . I usually pay a £100 excess initially but after that they have paid out all claims and I can claim directly through my vet which is a great service and you don’t have the hassle of completing forms.

I think there are various pet insurance companies and none are perfect, however petplan is one of the best out there.

Used to be great but just not the same. My dog got bitten by an adder. Pet plan excluded him for a large number of unrelated conditions. My vet pointed out the conditions should be removed and even after a few years they would not. The underwriters hide behind a call centre whose staff are not equipped to understand or deal with their ridiculous rules (through no fault of their own). I had been a customer of theirs for over 30 years but never again. I used to recommend them when they were good but all they want to do now is squirm out of their responsibility to their clients.

#petsplan I would like to share my story how pets plan helped me to resolve my complain. Louise from Complain team took time to understand my problem and issue i had with my insurance. She had asked all the right questions and helped me reinstate my policy. This is such a great relief for me and my pet who need the urgent treatment. I can't imagine any better insurance company for pets. Highly recommended company. Thank you very much,
Sandeep kumar

Last year we purchased a Burmese kitten from a registered breeder in NZ. The kitten came with one month's insurance with Pet Plan. Unfortunately our kitten became unwell soon after we got him home. He had three acute viral infections and needed two nights acue treatment at the vets. When we went to claim the $2000 from Petplan- they declined stating the kitten became unwell on day 6 and their cover did not kick in until day 7. They did not reconsider in spite of correspondence and support from our vet.We informed the breeder who has now changed from Petplan. WE WILL NEVER DEAL WITH PETPLAN AGAIN.

Dreadful company in lots of ways. Pet plan pay out faithfully in 5 days or less, this outfit take over a month. You cannot open portal messages on an I pad. They are totally useless. Avoid at all costs.

I still have a huge open claim that they keep telling me they have sent me a check for and I have not yet received it .Every time I call I get the same information.it is impossible to get to someone to give me a straight answer. I am waiting for over $4000. My dog will be 12 in July and I pay them on time every single month for over 11 years. Recently due to his age my plan almost doubled. I have barely used insurance for him as fortunately he has not had many accidents or major illnesses over his lifetime and I had not purchased simple wellness insurance . He had a major injury recently and it was my first big claim. I don't feel after all these years and spending all this money I should be getting a run around waiting for over $4000 from them. If your claim is under 500 they will direct deposit your money, and if not good luck getting your money!!

I wasted 54 mins on phone getting a quote. I was twice referred to Underwriter who initially tried to exclude all arthritis in any part of body, despite only more likely to occur in our dogs rear legs, due to Luxating Platella. Underwriter changed mind after lengthy debate.

However, also tried to exclude literally any ear related issues, with no previous history of ear issues. Underwriter stated more likely to have ear infection due to previous dermititis with unspecified cause and on chest, never ears. Any issue could mean also not covering for damaged ear or infected ear not in any way due to dermititis scratching. If Underwriter had wanted to exclude 'any ear issue caused by dermitis scratching', I would have understood and agreed. Underwriter agreed not to exclude ears.

The original price quoted did not decrease because of exclusions . When I received the policy, it was not what we agreed to. Any ear issue was still excluded.

I had Petplan Insurance for sixteen years previously and was not treated dishonestly before.
I absolutely would not waste time again in ever seeking a quote from them. They are certainly not what they seem to be.