Goodhood Anmeldelser 

Very helpful and considerate. Kindly resolved my issue.

Order never arrived and had to go to the store to verbally ask for a refund after failing to make any contact with me.
Won’t be shopping at the store again.

Ryans on top of his game. Excellent customer service

Not usually one for reviews. Probably one of the worst experiences shopping online ever. Waited over a week for them to tell me my item was no longer available. 2 weeks later and still waiting on my refund. It’s impossible to contact the store about any issues. The only way to contact is via email and takes a while get an answer. I definitely will not use goodhood again

First, the good. I was offered a refund and an honest apology promptly when things went wrong.

Onto the bad. The two items I ordered never arrived and were lost because of a stock error. 2 days after placing my order I got an email saying there'd be a delay, and then...... nothing for 3 weeks. No delivery, no update, silence.
So you try and get hold of Goodhood. Good luck with that. The online help form doesn't actually work. Emailing several times got no reply. You call their number and it isn't monitored (it tells you this in their voice message).
So, you wait. And wait.
Then you get fed up and look up the Goodhood social feeds. Loads of them. Post a bunch of stroppy messages and SHOCK you get an email the next day.
This is my problem, when things went wrong there is no way to contact them reliably. However, their socials are updated several times a day. Cool pics, videos and such but no one is available to do any actual work.
Their priority is not function, it's looks.
Achingly cool, but a terrible retail experience.

I ordered a T Shirt nearly a month ago now which I have not received. Emailed to ask if I would receive it and if not, if I would receive a refund and no response.

Ryan’s service is worth writing this review. Fast and top service for gift option. Waiting for my gift to arrive.

Goodhood, give us an option for gifts and give Ryan a raise.

Thanks Ryan!

I requested to have the items I purchased online delivered to the store and Ryan quickly dealt with it. The items were available for me to pick up the next day! The store team was also very helpful and friendly. Fantastic customer service.
Thank you!

Delivered on time, nice trainers, no problems . Thankyou

I had a problem with an order. Possibly due to the store moving locations. The issue was resolved by Ryan, who I believe is the Warehouse Manager. Ryan is a total legend and quickly resolved the issue with my order being located and sent. If ya having probs I recommend sending a direct message on the Goodhood Instagram FAO Ryan 👊😎

I will shop at Goodhood again, thanks 😊

I had to contact Customer Services due to an delay with having my order processed - Ryan, the advisor who dealt with my enquiry was very helpful. It was a pleasure to have him on my case!

Thanks so much Ryan, you’re an absolute star ✨ You deserve a pay rise TY xx

I wanted to return my order, unfortunately my emails are being ignored, I have not received a reply back for over a week, I have sent a message twice. Terrible customer service. I would advise against shopping

Ordered some Needles track pants and realised they were the wrong ones for my son, managed to contact customer services before they were sent out and they gave me a full refund, Ryan was most helpful

Ryan was great, super helpful and very quick with responses.

I got my item in the end ordered 6 th June delivered today 25 th June. They refunded the delivery charge and 10% of order cost which is a decent chunk back. Which is good . I will be wary of ordering again. Although the scent I bought is hard to find elsewhere these days. I wouldn’t have minded if they say at ordering it will take a week or two instead of a few days. So overall good that they had the scent I wanted but they need to be more honest re delays.

Purchased an item on 13/06/2024, receiving confirmation. Then had multiple emails relating to delays on the item, which is fine, but the emails constantly mentioned how the item had been picked and packaged, how I would receive tracking info soon etc.

I finally had to follow it up myself on 25/06/2024 to be told that the item is no longer available? Joke operation. I’ll be avoiding these guys for the foreseeable.

Absolute shambles from a customer service stand point, 3 weeks to be told product isn’t in stock and I need to allow a further 10days for a refund. Shared 3 emails before I ever got a generic apology. One loyal customer who won’t be returning.

After ordering a t-shirt yesterday, I was delighted to see it arrive this afternoon. Great service, I will definitely be shopping with Goodhood again

Ethan helped me with my order which was delayed - he was friendly and efficient and quickly found a solution!