Gokinetic Anmeldelser 855

Very bad company and extremely poor customer service.

I called to request that my service be stopped at the end of the month. Instead, they stopped it in the middle of the month. When I called to ask them to correct the mistake, they told me I would have to pay to start a new service.

This was entirely their mistake, but they refused to take responsibility or fix it. Very disappointing experience.

I was misled as far as the billing was concerned during my initial sign up but when I spoke with the representative the issue was resolved and now my bill is perfect for my income and my WiFi is running smoothly

Overall, very good. Not quite as fast as we had with cox cable. Some slower load times but overall, satisfied!

We spent three days attempting to establish internet service with Kinetic by Windstream and experienced extremely frustrating customer service and account handling issues throughout the process.

Over the course of several hours on the phone and multiple calls with different representatives and departments, we were repeatedly transferred, given conflicting information, asked to spell and re-spell everything multiple times and asked to resubmit the same documentation multiple times. We submitted identification documents, Social Security verification, and a selfie as requested, only to later be told the information had been routed to the wrong department, and noone knew where it went.

Meanwhile, Kinetic utility trucks occupied space in the front yard of the property for several consecutive days, blocking signage and interfering with a business' visibility, yet no representative could clearly explain the installation status or provide accurate updates regarding service activation.

The lack of communication and coordination between departments resulted in unnecessary delays, confusion, wasted time, disruption to business operations, and took valuable time away from our family due to the level of incompetence demonstrated throughout the process.

Ultimately, after three days of unresolved issues and several hours spent attempting to resolve the matter, we chose to move forward with another provider.

At this point, due to the repeated mishandling of information and the lack of confidence in the company’s internal processes, we are requesting that all personal information and verification documents submitted during this process be permanently deleted from their systems. We no longer trust that our sensitive personal information will be handled responsibly and are concerned about the potential for further mishandling.

Our concern is not simply about installation delays, but the repeated misinformation, poor internal communication, mishandling of verification procedures, and the excessive amount of time required to address issues that should have been handled far more efficiently and professionally.

Eh. I’d just think it would be a little better.

I was looking for a cheaper fiber internet option and after their sales team stopped by a couple of times I decided to give them a try. I scheduled an install on a Friday between 1-3, they never showed up. I understand things happen but what was inexcusable was that they never called or communicated in any way that they would need to reschedule. I didn't hear from them on the following Monday either. So on Tuesday I called to cancel the install. During the call they stated, "they had to bury a line" so they were unable to do the install. Still, I told them I wanted to cancel. They didn't even try to keep me as a customer. When I got them to cancel it the employee ended the call with, "thank you for choosing Kinetic". I think that speaks volumes to their level of care.

I have enjoyed having faster internet and cheaper prices.

When it is working it is fine however, if there is a problem, they have the absolute worst customer service. My issue is, I have a faulty router/access point that is supplied by Kinetic that is causing the service to drop frequently. They have replaced it with the same model twice. Today the technician told me I need to call into the support line to request the newer eero devices they are installing now as he can't simply swap it out. When I did call, I was transferred to the “Customer Service” (actually Customer NO-Service) team where I was told they can't approve installing the new equipment at this time. Even though the person confirmed they are installing it for new customers currently in my area. I have been a customer for 4 months and having the issue ever since it was installed. My perception of that conversation is they don’t care about fixing my problem and I have to just deal with the crappy service until such time they think is appropriate to “approve” the new eero units.

As a customer that is paying monthly for the service, we simply expect the company to fix issues impacting the service being paid for. In my particular case if they are currently installing this eero device for new customers, why would they not use it to fix an ongoing issue? Instead, they are risking customers posting negative reviews or even canceling the service?

The internet service itself is great - very reliable, and the guy who did my installation was awesome. The company itself is scummy. Customer service will talk you in circles for hours. They straight-up lie about their prices to new customers. They repeatedly try to put an equipment rental fee on my bill even though I supplied my own router. They'll also raise your bill every year with no justification. And forget about the "prepaid Mastercard reward." I never got mine despite calling about it numerous times. If I had any other option, I'd go with another company just to avoid giving Kinetic another dollar.

I could hand craft better internet then this piece of garbage company can make. I can’t even join zoom meetings without getting kicked out due to the speed and the internet citation out every 5 minutes for hours at a time. If u wanna enjoy ur life on the internet DO NOT get this terrible provider!

We had kinetic by windstream for 4.5 years price went up every year to now being $95 per month for poor service. So we cancelled well it has now taken 3 - 30+minute phone calls to get this taken care of. Called the 17th to cancel service, it was not cancelled until 23rd Called on 23 due to no refund. Called again the 27th due to our prorated refund has not be sent nor has return label for router. EVERY time we get a different reason or excuse. Then they transfer us to a different person to get refund or shipping label and we are on hold again for another 25 minutes. BUYER BEWARE

It's not their fault I can't pay zee bills

I live in a rural area and have a limited choices on Internet. I’ve been using Kinetic for a year now. I’ve been having problems with service speed and connectivity, then my bill went up. I called to cancel my account just frustrated. I spoke to an amazing representative named Sandy. She was empathetic, understanding, and shockingly helpful! She brought down my bill beyond what I expected, scheduled a technician out next day to take care of my problems and looped in their manager to insure I would be taken care of.
Shorter story, I’m happy to say I’m still a Kinetic customer. Sandy should be an example for all their other customer service. representatives!

Windstream is an awful company. Don't use them or you will be sorry.

Overall great company, they need a better customer service program so I don’t have to wait hours to talk to a representative.

I pay monthly for a static IP. They continually change my IP, when I call in, they just give me a run around. I've spoken to 6 people today and still on the hold. Spectrum offers the same fiber service, cheaper. Time to switch. UPDATE. Been paying for a year a static IP. They said the modem they gave me isn't capable and I need to get a new one from them tomorrow. They where nice enough to wipe off 5 months of the payments out of the 18 I made and dealt with this. If you need a static IP for work, you should be warned. Maybe it gets fixed tomorrow.

2nd update. Called local number given. Kept going to main support. Basically told no clue, eventually got a lady who said they are now going to mail me a different modem that can handle a static ip setup. Still waiting today for the modem. No one has been consistent or given the same answer. If you need a static IP, make them check it first I guess. Will update again.

Had a great experience over the last 15 years while it was Windstream. Left for a month to try Starlink and came back. Ben, the technician from the Meadville, PA area split my signal for wireless cameras, then offered to help me set them up. He couldn't. So, he offered his phone number and told me if I had any trouble, he could come back and try again, or I may need a new modem. I couldn't get them to connect. Texted him the following day asking if I needed someone more experienced than me to connect them, of if this was the case in which I needed a new modem. He read the text, but never even responded. Called his number yesterday. Left a voice message. No response. I wasn't asking him to return' I was asking a simple question - when he OFFERED to help. Poor customer interaction. If he didn't want to assist, he should have never offered his number, then simply ghosted me. And, getting help through their phone system is frustrating and challenging. Most of the agents are off shore and the connection is so poor that it's hard to understand what they are saying because the signal is so broken. Disappointed is an understatement.

Internet went down for absolutely no reason. Tried to call to see what was up. Good luck speaking to a real person. Chat was not helpful. Have had their service for many years. Never had these problems in the past to get a response or resolution. Highly disappointed in how the issue was handled.

Our internet continues to go out 24-48 hours a week. Ironically enough, sbout the same time everyday. Usually get a message about noon saying they’re working to restore service. Estimated time is 6:00 pm. Then sometime within an hour or so it jumps, typically to 2:30 am. Then I wake up and check email, and like magic, restored at 2:20 am. Go to work, and off again before I get home. Absolute JOKE. Good luck speaking with anyone. I’ve had better communication with UNDERSTANDABLE individuals at Starlink over the past few days, than I have in 5+ years with Windstream. I never leave bad reviews, as I am too busy for this nonsense, but this company is hot garbage. Can’t wait to have Starlink hooked up next week, and this nightmare finally come to a slow torturous end.
*edit*
Just took a quick glance at the reviews. The bad reviews are all acknowledged with the same message from “Maggie”. Most of the good reviews sound suspiciously like bots. Absolute garbage company.