Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
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Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
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Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mere
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The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mere
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Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mere
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
24-month Warranty on Light Heads and G2.x Batteries
12 Carr Road, 1042, Auckland, New Zealand
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This is a brilliant product, literally. The twin version is perfectly light for my helmet and easy to fit. Well done. Love it.
Excellent service from Gloworm, my battery lead failed at the battery, although out of warranty Gloworm stated that the issue probably occurred whilst within the warranty period and rectified the fault foc - excellent service (Unlike Samsung) cheers
Hilly San Francisco work commute safe with Gloworm strobe setting.
I've been very impressed with the latest version of the G2
model so easy to use and so compact. I've had the first version which lasted me for years but I wanted upgrade to something more modern and I appreciate the adjustability from the app very useful and lastly the battery pack is fantastic giving you up to date run time not to mention run time is truly impressive..
Buggy hardware with flickering with low frequency PWM at low modes. Also there is very high audible noise from DC DC converter in battery pack. Also there's is issues with unstable Bluetooth connection of my phone with battery pack. I didn't recommend them at all. Also excepted sustain output from xsv model is about 2000 lunens with good cooling.
I ordered 2 of these lights. Initially there was a issue with one of the batteries but their customer service team quickly resolved the issue

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Overall; I like the Alpha 1.0 quite a lot and will most likely order another, and/or the larger battery pack. My only reason for a 4 star review instead of 5 is the overly complex and convoluted process to customize the light output. While I genuinely appreciate that I can customize the light to my needs; the procedure for doing so is not very intuitive at all and, thusly; I have to keep a paper copy of the procedure with my bike kit in case I need to change it for conditions or course variables.
I do really enjoy and appreciate the wireless switch to change the light settings once paired... but it would be nice if it just stayed paired instead of having to remember to do that every time I plug the light head into the battery.
I’m giving these lights one star. I was really excited for these to come in the mail after trying a friends pair. I ordered 2 lights a handlebar light and a helmet light. Immediately I knew one of the boxes were opened and the light was used prior to me receiving it. Broken seal on box, contents were mixed up in the packaging, low battery life and the small parts bag was opened.
Naturally I reached out to customer service and sent photos showing the condition of the product and packaging. The response I got was that he has seen that before and the light had a rough transit.
I strongly disagree, it was very clear that one had been opened and used especially compared to the second light I ordered.
If I wanted used lights I would have purchased them from my friend for less than half the price I paid.

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The light was a Xmas gift for my son (he's a New Zealand fan). Now after his first night bike trip the verdict is : gloworm light is fabulous. Vision like at the daylight...
Postage was exceptionally quick to Aus, less than a week to my door. Product is great as always.
Top notch product - from esthetics to functionality, this is the real deal. The 2000 lumen light is bright and evenly distributed. Real 4 hour battery life at full brightness. Super convenient remote. Well worth the investment.
Couldnt be happier with my purchase and service.
I purchased a Gloworm X2 Adventure light set. After around a month of use, I’m very happy. The light, handlebar mount, USB-C based cable between the light and the battery, the battery, and the associated app (I’m using iOS) are all designed well, function well, and are easy to use. (I haven’t used the Bluetooth remote so far.)
My PowerPack 5 arrived miss-programmed, so that it thought it was a PowerPack 10. I contacted the distributor (in my case, in Oregon, US), and they immediately explained the issue and shipped me a replacement PowerPack and a return label for the original one.
Users can customize the three main output levels, from 10% to 100%, via the app. They can also choose one of three flashing or pulsing settings. As I have written to Gloworm, I personally would like an option for slower flashing or pulsing (1 or perhaps 1.5 times per second; the current slowest is around 2 per second); and I think there is no appropriate use on a bicycle light for the currently available strobe-like setting. I hope Gloworm could address this via app and/or firmware updates.
One of the draws for me of the new Gloworm X2 lights is their use of USB-C connectors at the light and at the battery. I asked before buying whether the light could be used with other (non-Gloworm) USB-C power banks, because that adds versatility for bikepacking and touring etc. I can confirm that indeed the light can be used with other power banks that meet the Power Delivery (PD) standard. Yay!
You sent me a defective remote,battery is good other riders can turn on my light with their remote Is there a phone number I can call to get another one

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Update/Edit: I'm really happy with this light. It works great as a helmet light, & it's a cool feature that the lenses are customizable. Also cool is the app that can be used to tune & analyze/diagnose. On high this runs slightly better than claimed run time of 4 hours. One of the best features is an easily read fuel gauge with time remaining displayed.

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Just brilliant. Connection as easy predicted, I have two x2 by now, one on the helmet, one on the handlebar. Just perfect for the switch on the handlebar.

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The battery doesn’t work. And the support team hasn’t offered to replace it, they basically said that I was send a battery that had not been updated, and I should try a to fix it by plugging in a slow charge cable, which didn’t work.
Not happy with the customer service. Will not be recommending Gloworm products to any of my friends. Been over a week and still haven’t heard back from the customer service dept.

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Excellent service. Ordered a light for my wife and it arrived the next day. Great quality bike lights that do what they are designed to. I have an X1 I bought 6 years ago still going strong and I would recommend the great products produced by Gloworm Lights.
These lights are hands down the best I have ever used. What minor issues or questions I have had over the years have always been addressed or answered promptly. Great company!

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