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Gloworm Lights Anmeldelser 689

TrustScore 4.5 ud af 5

4,4

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mere

Virksomheden har svaret

Bedømt til 3 ud af 5 stjerner

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mere

Virksomhedsoplysninger

  1. Butik med cykeltilbehør
  2. Cykelbutik
  3. Elektronikfirma
  4. Lampeproducent
  5. Butik med udstyr til udendørssport
  6. Sportsbutik

Skrevet af virksomheden

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

Kontaktoplysninger

4,4

Fremragende

TrustScore 4.5 ud af 5

689 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 100 % af deres negative anmeldelser

Svarer typisk inden for 24 timer

Sådan bruger denne virksomhed Trustpilot

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Bedømt til 5 ud af 5 stjerner

Battery Replacement

Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.

17. november 2022
Bedømt til 4 ud af 5 stjerner

The lights are bright!

The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!

15. november 2022
Bedømt til 5 ud af 5 stjerner

I just recently used my X2 adventure…

I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.

6. november 2022
Bedømt til 4 ud af 5 stjerner

Great product, great service

Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.

22. oktober 2022
Bedømt til 5 ud af 5 stjerner

Like riding in the day.

Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.

28. oktober 2022
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico

Bedømt til 5 ud af 5 stjerner

I was on a very tight deadline to…

I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.

23. september 2022
Bedømt til 5 ud af 5 stjerner

Great Customer Service

Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!

12. oktober 2022
Bedømt til 5 ud af 5 stjerner

Fast shipping, responsive customer service

Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.

27. september 2022
Uopfordret anmeldelse
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!

Bedømt til 1 ud af 5 stjerner

I ordered a new battery and it wouldn't…

I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.

24. september 2022
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico

Bedømt til 5 ud af 5 stjerner

saved the night!

they shipped super quick and got us the product in time for an event we had coming up

12. september 2022
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!

Bedømt til 1 ud af 5 stjerner

I love the lights but unfortunately my…

I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support

28. august 2022
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico

Bedømt til 1 ud af 5 stjerner

Unfortunately my new lights didn't work…

Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .

28. august 2022
Gloworm Lights-logo

Besvarelse fra Gloworm Lights

Hi Michele, really sorry to hear you've had some trouble with your light. I've emailed you directly so we can get this resolved ASAP. Cheers, Nico

Bedømt til 5 ud af 5 stjerner

Purchased Gloworm 4-cell battery

Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.

18. juli 2022

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

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Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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