Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
Virksomheden har svaret

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
Virksomheden har svaret
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mere
Virksomheden har svaret
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mere
Virksomheden har svaret
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mere
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
24-month Warranty on Light Heads and G2.x Batteries
12 Carr Road, 1042, Auckland, New Zealand
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Gloworm waa super responsive and empathetic to my needs for some new batteries. Now im getting my night "dad" rides in and didnt even miss a beat..thx for keeping me roiling.
Great customer service when needed, and high quality well made lights.
The lights are bright! I had trouble with the remote pairing process and having to re-pair after plugging the light into the battery.
Once I got on a night ride, they worked great!
Very fast delivery and perfect service. The product itself very well designed and executed/manufactured. I mounted the gloworm to my Dulatron Ultra 2 high speed all terrain scooter.
I just recently used my X2 adventure during the 25 hours of Frog Hollow race. It worked excellent. The quality of the light literally shines through! I love the handlebar switch and the ability to tune the light profiles.
Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.
Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.

Besvarelse fra Gloworm Lights
I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.
Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!
Great lights. Super bright. Mounts easily on handlebars. Worth the money for the added safety.
Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.

Besvarelse fra Gloworm Lights
I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.

Besvarelse fra Gloworm Lights
they shipped super quick and got us the product in time for an event we had coming up

Besvarelse fra Gloworm Lights
Excellent prompt clear communication, arrived within 2 days

Besvarelse fra Gloworm Lights
I have been using Gloworm lights for years now and i couldn't be happier. Recently i had a battery issue and the team couldn't have been more helpful and sent a replacement within days.
Couldn't be happier.
I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support

Besvarelse fra Gloworm Lights
Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .

Besvarelse fra Gloworm Lights
This light is awesome it's lite and it lights up the trail perfectly
Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.