Excellent customer service helping me decide on the best lights for night riding. I have been using them for a number of years, my old one still going strong. I added a new light to the collection.... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... Se mere
Virksomheden har svaret
The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... Se mere
Virksomheden har svaret
Great lighting system. I used it in the Winter season when my commute to and from work was dark. I had to use a helmet mounting system from a competitor lighting manufacturer to work with my Laser G1... Se mere
Virksomhedsoplysninger
- Butik med cykeltilbehør
- Cykelbutik
- Elektronikfirma
- Lampeproducent
- Butik med udstyr til udendørssport
- Sportsbutik
Skrevet af virksomheden
Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.
We Stand Behind Our Light Systems
24-month Warranty on Light Heads and G2.x Batteries
Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.
Kontaktoplysninger
12 Carr Road, 1042, Auckland, New Zealand
- marketing@glowormlights.com
- glowormlights.com
4,4
Fremragende
689 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good product
1. februar 2023
It is a very reliable and fun to use as…
It is a very reliable and fun to use as a product. Keep up the good work
31. januar 2023
Communication was great
Communication was great. Always felt kept in the loop. You upgraded my product without any extra charge. Great service
25. januar 2023
The best bike light period
If you are looking for absolutely the best bike lite money can buy at any price this is it period
This is my second one first one went on a giant propel
This one installed on a new trek super caliber battery went in a customized water bottle install looks factory
O and the company is better than good
The build quality is of the best software works awesome you can adjust the output according to the time of your ride it just doesn’t get any better than this I had a custom under frame soft tube bag made in France by BUMPAK034 for my road bike finding a place for the battery is no big deal on any bike
7. februar 2023
awesome lights
purchased the gen 2 X2 lights to replace the gen 1 X2 I have had for a few years. nothing wrong with the original, still going strong but the newer ones are better and easier to operate. mainly used for commuting and occasional night mountain biking. well made, easy to use, great output ... very happy with them
4. januar 2023
Gloworm got it right
Great light with long battery life. Small details are evident in their design. Love the new battery and display. Much improved over last gen. Glow seems to be committed to improving quality and function and not just cutting costs to get more profit. Stay with your current model guys, improve function and design without compromising. People will pay for quality!
2. januar 2023
Very fast delivery
Very fast delivery. Excellent light.
Only comment is that the USB-C connector on the battery is a bit fiddly.
8. januar 2023
You're the best
I love your products and I love your customer service even more. Absolutely wonderful. Responsive to communication. I'm a returning customer and I've recently bought my 3rd Alpha PLUS.
24. december 2022
Problem remote
The light is compact and the light pattern and brightness is brilliant with the interchangeable lenses is a winner The big down side is the remote which you can't initiate the commuter mode from off mode with the double click.
15. januar 2023
Good product and service
Great customer service answering my questions even before I’d bought. Have only used the lights once so far but feel really solid. Customising the light intensity is simple and will help get extra out of it for longer rides.
19. januar 2023
Everything perfect!
27. december 2022
I use these lights on the fatbike
I use these lights on the fatbike, the mountain bike, and the gravel bike. They are quite strong and very reliable! I also appreciate all the extra parts that are provided by Gloworm Lights.
10. januar 2023
Good stuff
Love the Gloworm light system.
Great battery. The blue tooth controller is awesome. Very happy.
31. december 2022
Garbage products, not even 2 seasons for $500
Garbage products. My XSV crapped out after less than 2 years with minimal use. The battery pack decided not to recognize the charger or light anymore. The cells are fine, one night they worked for a 2 hour ride, the next night the battery would not charge. It intermittently connects with the light but then stops working. I contacted Gloworm and they asked me to ship the battery to their North American dealer (not in my country) for possible repair at my expense. The dealer tried to help by shipping me a battery pack for the 2.0 lights, but as mine are 1.0 the battery is not compatible with the USB-C connection. In any case, I am left with a brand new battery pack I cannot use and a near-new light head that cannot be powered. I had NiteRider lights that lasted 10 years before I replaced with Gloworm. So far, I greatly regret my decision.
1. oktober 2022
great lights
great lights, great battery life, fast delivery. this is my second set of gloworm lights, the quality has only gone up. i hope these guys stay in business forever cause i don't want to buy any other lights!
28. november 2022
Really nothing to explain except that…
Really nothing to explain except that this light is fantastic. I’ve been a GW user since 2015 .
30. november 2022
Uopfordret anmeldelse
DREADFUL BAR MOUNT
DREADFUL BAR MOUNT. DOES NOT SECURE PROPERLY. NO DEMO OF THAT AVAILABLE. BATTERY LIFE NOT GOOD. FIDDLY POWER SWITCH.
23. november 2022
Uopfordret anmeldelse
Good customer service
The charger that came with my light and battery combo stopped working. Gloworm sent me a replacement at no charge and with no questions.
18. november 2022
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.