The flue arrived 4 days late despite paying for next day delivery and asking on several occasions if we would definitely receive it next day. I took the Wednesday off work to install it for it not... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Fast and very helpful response to an initial website and subsequent enquiries. Rapid dispatch and delivery of a bespoke item. The entire experience was straightforward. Will certainly use Glowing Embe... Se mere
The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the te... Se mere
Fantastic service from start to finish The website explains everything you could possibly need to know. Size shape width etc.as a women who hasnt had much need to order a new piece of glass for my l... Se mere
Virksomhedsoplysninger
- Brændeovnsbutik
- Pejsebutik
- Leverandør af varmeudstyr
- Kedel- og opvarmningstjeneste
- Havemøbelforretning
- Radiatorbutik
Skrevet af virksomheden
Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.
Kontaktoplysninger
20-28 Albert Road, CM7 3JQ, Briantree, Storbritannien
- 01376555182
- enquiries@glowing-embers.co.uk
- glowing-embers.co.uk
4,5
Fremragende
268 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 81 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Fast reliable service at a good price.
7. januar 2026
Ordered new glass and it was slow to…
Ordered new glass and it was slow to arrive and the wrong size and whilst they said I could ask for a refund they made no effort to resolve the matter
14. januar 2026
Uopfordret anmeldelse
Besvarelse fra Glowing Embers
Sorry to hear this, we have been over-run with replacement glass orders, so have had a slower than usual dispatch time, which we are now back on top of but sorry if your order was slower than you had hoped.
I am concerned though that you received a wrong sized piece of glass and that we feel we have made no effort to resolve this, this is no way reflects how we seek to deal with issues. Please do contact us again on enquiries@glowing-embers.co.uk or call us and we will resolve this straight away for you.
Fast delivery- product fitted perfectly!
7. januar 2026
Excellent company
Excellent company. Swift delivery of glass for my wood burning stove. One piece arrived broken and they replaced it without question within a couple of days. Very happy and definitely recommended.
6. januar 2026
Uopfordret anmeldelse
Too long to deliver
Ordered 28 Dec which is obviously not the best time to order but it didn’t arrive until 12 Jan. No mention of long waiting times when I ordered.
12. januar 2026
Besvarelse fra Glowing Embers
So sorry to hear that you were affected by recent delays in dispatch that we have experienced due to the sheer volume of orders that came in over Christmas and the start of the year with the cold snap. We did send out emails to all existing customers and follow up emails to new orders to notify of the delay whilst we threw everything at getting on top of the backlog. Whilst we did get on top of the delay quickly, I appreciate that is no consellation if you were affected by it.
The company pointed out a mistake I had…
The company pointed out a mistake I had made in my order and advised me of the correct action to take. The advice was clear and pleasant. My only criticism was the delivery cost of $£13.50.
9. januar 2026
Uopfordret anmeldelse
Besvarelse fra Glowing Embers
Thank you for pointing your honest review, I am really pleased to hear that we were helpful in getting you the correct product and understand that no-one like paying for delivery. We do try to keep our delivery costs to a minimum but these costs have gone up significantly over the last few years and depending upon how the product goes, multiple couriers, pallets (without knowing what your order was for it is hard to say) costs can actually be significant.
Quick turnaround of order and good communication to arrange collection from store, would be good to be able to order direct from store in person if that was an option?
Quick turnaround of order and good communication
1. december 2025
The new glass for my woodburner stove…
The new glass for my woodburner stove arrived after a few days, and it fits perfecty.
23. december 2025
Uopfordret anmeldelse
Good website,informative information…
Good website,informative information and excellent prices
19. december 2025
Uopfordret anmeldelse
Log fire glass
My experience with this company was very good - the communication was prompt and we knew what we needed to send. The glass was delivered quickly and fits perfectly- thank you!
8. december 2025
Uopfordret anmeldelse
Absolutely brilliant product and…
Absolutely brilliant product and service. We are really pleased.
21. december 2025
Uopfordret anmeldelse
First class service as always
First class service as always . Slight delay with order which was quickly fixed and order despatched. I have used Glowing Embers on several occasions and have never been disappointed with service or products.
2. december 2025
Goods were packaged well and delivered in good time.
The log burner glass and rope I ordered were the correct parts and fitted just right.
26. november 2025
Replacement stove glass
Delivery was very quick and stove glass was very well wrapped. Only fitted glass today and it fitted stove exactly. Would definitely use Glowing Embers again and recommend the quality of their products.
26. november 2025
Lovely helpful lady on the phone
Lovely helpful lady on the phone. Glass arrived quickly, very safely packaged. Couldn’t have been better service!
4. december 2025
Positive experience
Made exactly to requirements, well packaged, all round positive experience
4. december 2025
Great after service
Really pleased with the outcome. No quibble refund. Will use again.
11. december 2025
Uopfordret anmeldelse
Great price and prompt delivery
Great price and prompt delivery. The driver was very understanding, and left the pallet exactly where I wanted it.
2. december 2025
Besvarelse fra Glowing Embers
Great, thank you so much for taking the time to leave a review, it is greatly appreciated.
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