Globe Life Anmeldelser 

Globe life is constantly saying reach out via email on my review but each time they never reply back or call and that’s because it’s a scam this insurance company isn’t straightforward at all and once customers find out they are being scammed/tricked into something they didn’t agree to they just never respond or refuse to give you a straightforward answer! Globe life you have my phone number and email so please reach out I’m tired of this company telling me to reach out and I’m not getting any response back!!! BBB IS NEXT!

The first time I talked to a man who kept trying to sell me more insurance that I didn't want instead of helping me resolve my problem. He finally told me that I needed to talk to someone in finance or customer service, gave me a phone number, and told me I didn't need the policy numbers. When I called the number and pressed the number I was told to, the call was hung up the first day. The second day I called, I pressed # several times until I was put through to a person. The lady I talked to then was extremely nice and helpful. She did everything I needed her to. I am thankful that you have some staff that are very capable and care about servicing your customers.

As a long time customer of Globe Life, I have always received excellent customer service. The agent that helped me with another issue was professionally done. Helpful and friendly, a plus. Thank you so much.

The young girl seemed indecisive regarding my question.I tried to ask it in ways she would understand but, I'm still not sure she understood. I will call again hoping to get someone who may know exactly what I'm asking and may be able to answer the question.

Customer service lady was very nice and my question was answered, I had overpaid and the over payment was solved. Today I got my overpayment back in check form very promptly. I have always gotten good response from the people that I have talked to on the telephone.

My experience so far is mixed due to technical difficulties in accessing and retrieving copies of pages in the claim form I need to sign before my claim can be processed. Your people were very pleasant and helpful but only on the third call, which was initiated by them because I had not yet completed my claim, did your staff offer to mail me what I must sign. I will sign and return promptly with my brother’s death certificate promptly. Only when I receive the bequest will I be able to tell you how satisfied I am. So far, pretty good.

I have multiple policies with Globe Life and never once had an issue they couldn't resolve. Thank you

I am switching they are old and out dated. Even they online portal isn't using friendly and the Ai bot taking calls is just as bad. They need to close down on top of that. They high as hell

Just talked to a customer representative to explain that I cannot log in to my globe life account due to a change of my phone number. She was very rude. She kept interupting me while i was talking. I could not finish a sentence. I gave her all info to update my profile. INCLUDING MY NEW PHONE NUMBER. Later i got online to view my account and my old phone number is still listed therefore I cannot receive a code on my phone to log in. POOR CUSTOMER SERVICE!!!!

I like that I can split the amount that goes to each payee when I die. It is the least expensive option for life insurance that I have seen besides AAA member insurance. The coverage amount is good. It makes me feel better knowing that my burial will be funded and my debts paid, maybe not in full by this policy but I have another policy with another company to pay the remainder of the debt. God is good. The wicked borrow and don't repay (See Psalm 37:21). Jesus paid it all y'all. Believe on the Lord Jesus Christ so you don't die wicked. Die a saint.

The don't even deserve 1 star. I have beef trying to reinstate my policy for 6 months. I have done everything they have asked TWICE. I still have no idea what is going on. I have sent 4 or 5 emails. I get 1 reply asking for more information (even when the information is in the message they are replying to). I reply with the information they ask for and never get another reply.

I have called. Messages have been sent to the department that handles reinstatement asking them to call me and no one ever does.

Again, I have done everything they ask of me TWICE have received zero answers.

Do not waste your time with this company.

Will not stop calling when you tell them you are not interested in getting their product. They use different phone numbers different people when they call and when asked to stop calling they keep calling, so now I am at the point where I have to call and report them and might have to contact a lawyer to get a RTO against them to make them stop calling.

Now that the website is updated it is much easier to complete policy tasks and get information.

Nice customer service

Very poor communication every time my life insurance increases they don’t let us of the rate increase so I sent them this message and know reply
Comments: Arizona law (A.R.S. § 20-1677) generally requires written notice of a premium increase at least 30 days before the policy expiration/renewal date for applicable policies. This helps you decide whether to accept the new terms or shop elsewhere. Failure to notify can sometimes extend the old terms

1st of all I find the people 2 different times to be very hostile and borderline rude aside from the fact I had to go through so much to get through to them . the prompts are very confusing and aggravating

The representatives were knowledgeable and courteous during both of my calls regarding a docu-sign issue that I had incurred. Thank you!

This is ridiculous: I have 2 grandsons that I purchased life insurance for
when they were born - 20 and 16 years ago. Because of
my age and health issues, I named my son as the owner
of the policies, yet I will pay for the insurance as long as I can. I had a couple questions as I forgot the due date of the premium and now because I listed my son as the owner, I cannot get any questions relating to the policies answered. And i am paying for these.

Have been a customer for over 20 years, issues keep raising.
Signed in to online account to check "Payment History", nowhere to be found.
Called Globe to see what needed to be addressed:
On phone for almost 1 hour (this happens all the time).
Finally a very pleasant lady answers,and, after explaining issue she kindly suggested it had to do with "Technical Dept" and she would transfer me.
Waited almost another 25 minutes until someone picked up:
What happened was unreal. First I heard a lot of background noises as if she had ran to phone fumbling,
"Hello" she said, and after explaining issue to her she said " I can't hear you", I repeated everything and again "I can't hear you", Had to hang up.
Noone called back. Not then, not ever. This was on 5/13.
Went back online and sent Globe an email explaining what had happened and all I needed was to find my payment activity.
They answered my email on 5/20, but only to ask for name and address, sent info with another email.
Still waiting...
We're now in process to see what it takes to possibly cancel policies (all 4 of them)
Is Globe too comfortable with just taking our money, they don't seem to have any interest in Customer satisfaction.

Finally contacted me by phone on 5/26, obviously because of negative review.
First of all, at first she seemed rude and impatient, like she didn't want to be bothered.
I decided to be patient to see if my issue could be resolved, and after more than 30 minutes going back and forth, It was discovered that my Tablet was at fault!
She asked me to try on my phone and everything was fine there.
As far as me getting my "Transaction History", she emailed me with only from 2021 to present,
I needed to have History for all payments since beginning, back in 2009.
Had to make another request via email with a lot of info I had to look up even though they already have....
Tired of doing this back and forth, guess we have no choice.
THANK YOU for at least helping to figure out.
THIS SHOULD NOT BE HAPPENING, unsatisfactory feelings remain.

The agent I spoke with was very kind and had a great sense of humor. My dogs decided to vocalize a big barking session while I was on the phone. She just laughed 🤣. Always have a good experience when I call.